I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I've been to this location at least 3-4 times in the last 6-8 months for my standing order thyroid…read moreblood test (yes it sucks to have to be poked every 6 weeks). Upon entering you lineup with your carecard to check-in and then sit until your name and a corresponding room is announced. Save time by booking your appointment online ahead of time although be sure to let them know if you've arrived early like I did today (appointment was 1:20pm but I was able to be there just before noon). I prefer this location over many of the others in the vicinity.

Quick if you're going in for urine sample. Loved that staffers apologize for keeping you waiting in…read moreline. Waiting room seemed full at 3 pm. Somebody in front of me was handing in a stool sample. Yikes. God bless whoever deals with those.

Perhaps I came here on an unusually busy morning. Perhaps, since I worked in labs in Seattle for…read morethe past seven years, I am unfairly comparing this lab to those in the States. Perhaps I got a phlebotomist having an off-day. All I know is, my experience at this lab recently was not the best and I am not planning on returning here. Had a "new patient" appointment with a doctor nearby who surprisingly ordered some bloodwork for me. I hadn't expected lab work to be ordered but, luckily, I was already fasting, and the doctor said there was a lab a block away, so I decided to just get it over with. I thought I'd be in and out quickly, as the labs ordered were few and commonplace (nothing complicated or exotic, lol!), and I have fabulous veins (have never had a problem with blood draws. I'm even a regular blood donor!). How wrong I was. The waiting room was full of people, waiting. There was a long line of people waiting to check in, with only one person at the counter doing the check-ins (after 10 minutes, another person joined her to help, thankfully). There's no privacy at all; as I waited in line for my turn, I heard the counter lady advise a woman checking in about the needed urine sample (ALL the details), and other tests ordered. This is SUCH a no-no in the States, where privacy issues are regarded so seriously. Other patients in a lab or doctor's office are never supposed to hear the details of other patents' orders. I gather people can make appointments online, which is great, but for those of us who walk-in, the waiting can be crazy-long. And after I waited 20-25 minutes or so after checking in, there was no-one available for me to ask for a status check (my kid was with me and I didn't want her to be too late to school). I was called to the back after a 40-45 minute wait. It really felt like a cattle call. I was sent to a tiny cubicle where I passed other patients in other cubicles in the process of getting bloods drawn. I heard all about all the tests being ordered for the patients in the cubicles in front and behind me (again, I consider this a breach of privacy. I heard all about the breath test and blood tests and urine tests ordered for the folks around me, as well as their names and dates of birth - since we all have to verify our identities, All this info should be done in private!). I won't mention my phlebotomist by name, but although she was sweet, she wasn't adept at her job. She dismissed my suggestion to draw from my left antecubital vein (the most prominent I have and the chosen site for all blood draws and blood donations), instead opting to go with a smaller vein on the right arm (my writing arm). At least she used a butterfly needle (small) but man, it still hurt like the Dickens! And she didn't get the vein! She went with a larger vein in the right antecubital and got it, but man, it too hurt like hell! Stung! Badly! I give blood and have blood work done regulary and it has never stung, ever! Sometimes there may be a momentary pinch, but this was different. And later that evening, my right arm was still tender where she poked me twice. I asked the phlebotomist how I might be able to check my results online. She said she'd leave the information for me "up front", to "pick up when I leave", as I was new to the LifeLabs system and had to get some info to create an account. Well, when I left, there was nobody in the front to ask, and since I had been there a good hour and my kid was late for school, I just left. Argh.

I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

I thought it was about time that I left a review. I have been going to this Lab, every 3 months,…read more for over 5 years . The staff is friendly and efficient. I know that now you can make an appointment for lab time but I've always been lucky - as a walk in I've never waited for more than one person in front of me. It amazes me how fast I get the results back! I can go into the lab 10:30 in the morning and late that afternoon I can already see the results online. Thanks team

This place is so slow!! Only one person working??? What's the point of making an appointment if…read morethey don't have the resources to stick to the booking schedule? This review has nothing against the nice person working here (alone... doing everything.....). I'm just appalled that this lab only has a SINGLE person running the entire lab. This is not effective and a waste of the customer's time. It's a joke that they are calling this place a lab. If you value your time, do not come here.

Looked on save my spot...no option for appointment but on the app said 21 minute wait...arrived…read morewith 7 people in line In the hallway...was waiting for 25 minutes no movement in line..one person doing intake...no offering to sit down as the wauting riom was completely empty.., zero communication... Ended up leaving..thanks for nothing Go; if you have all the time in the world...

With all that is going around us in the world, everything uncomfortable has become the new norm as…read morewe try to adjust with enhanced safety protocols yet still maintain our way of life. I had to get overdue work done and fortunately was able to reserve a last minute cancellation than have to chance a walk-in with wait times. Upon arrival, checking in was flawless and it took less than 10 minutes from the reception desk to getting my examination completed. The office had proper protocols, social distancing was easy and the online system worked efficiently without having one too many people in a shared space. But most importantly, I wanted to highlight the healthcare worker who checked me in. She was friendly, welcoming, and despite having layers of proper safety wear on shielding her face (e.g. extra gowns, facemask, gloves, face shield, etc.) I could tell that she was smiling through her eyes/voice and made sure I felt comfortable through the whole experience. She is the type of character that we need who can make a strange world feel normal again - thank-you to these spirits and all our essential workers.

If you have to get blood work or lab services done. Make an appointment on line. Otherwise walk…read moreins, expect to wait 30 - 45 minutes. The techs are very professional and very kind if you are a nervous nelly like I am. The washrooms are not very clean though and there are no paper towels inside, but they do have them in the individual rooms. So if you need to use the washroom, get some paper towels while you are getting your blood work done.

Awful experience. The workers are disorganized, rude, and wait times are long. I was told to sit…read moredown and wait for my name to be called, but it never was (even though I made an appointment). So after an hour I went up to see what the deal was and the lady told me (quite rudely) that I'd missed my appointment and would have to wait as a walk-in. Which was ridiculous, because they had told me to wait when I got to the front of the line. Afterward, I saw the lady at the front desk wandering around in the stores during hours, which shows how committed they are to wasting clients time. Never going back to this location.

Went in for pre-employment labs and drug screening. Lady was very rude and did not care for my…read moreneeds. I asked for a urine hat and was told no. She was rushing me and did not seem to care to help me. I can't give samples without a hat. Except she let me take my purse in but not something to help me! Also took my blood and ignored me when i said my veins are better on one side and proceeded to use my other arm. She did not know how to do her job and i was there for 3 hours

The fact that all other reviews are one star is telling. Arrived 30 seconds after 430 due to huge…read moretraffic backup to drop off a sample and was turned away by a very unfriendly lady. Aside from this, there is a complete lack of professionalism and efficiency when picking up samples, and was actually the most frustrating general experience I have had with a medical facility. Go elsewhere.

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.