this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

This must be one of the busiest Lifelab in BC. It also opens on Sunday which is quite rare. I was…read morehere to drop off a swab test and that took about 40 mins lining up to get through the door. This place takes walk in. I prefer the one by appointment because you know it will be less crazy. There are several locations in the area and each location is within 30 mins from each other. If you could avoid this location, do so.

horrible, they changed the set up and no more separate line for appointments and drop off. Today i…read moredrop off a specimen and was told should lineup, but the other day when i was in line to get the stuff i saw a guy who went straight to drop off and they didn't tell him to line up? what is this clinic? they pick and chose who they want to take ? this is discrimination !!

The wait times are unexcusable. When you have to wait two months for a simple blood test. The viper…read moreAmericans who own the company have stripped the staff down to a skeleton crew who work like slugs. They have no support, yet the Capitalist owners keep making their next quarter. That is all the Americans Care about. Maybe a Lab should be buzzing with nurses and patients moving through daily. When exam rooms are empty and not enough nurses are employed priorities are way off. This monopoly is hurting Canadians.

Showed up for my appointment in February only to discover that the lab was closed due to a rotating…read morestrike. Waited until strike was settled to go back (not about to starve myself again for nothing), but, until today, have been unable to book an appointment. The confirmation box was greyed out and nothing I did seemed to make a difference (the instructions were few and irrelevant). After trying different locations on different days, I finally pretended I was booking for someone else and the moronic system finally let me book for myself if I checked that I was booking for someone else. The confirmation box became active, but the phone number and email address provided belonged to no one I know (or would book appointments for), so demonstrates some pretty lousy security. I'd never go back, but they have a near monopoly in my city.

Being a patient at Simply Wellness Kingsway location since 2017 has been an amazing experience all…read morearound. My family Dr. ( Dr. Kamath ) at the clinic is amazing, although I am sad to know he is retiring and moving away in 9 days. The medical office assistants are kind and helpful, and the clinic manager has been amazing. All of this has been a very welcome change, especially since my last experience of 10 years + with a different very negligent Dr. and abusive receptionist. Hats off to Dr. Kamath, Monica and the entire team at Simply Wellness Medical, Kingsway location.

Hands down the best doctors office I have ever been to in metro Vancouver. The waits are…read morereasonable, the doctors actually seem to care, and the office itself is clean and modern. They also offer a number of tele medicine options since the pandemic started which has been incredibly convenient.

Lately it's been more organized than before, with shorter waiting times. However, once you are…read moreseated where they actually take the blood, I now wait there longer than usual. Of course if you take your cell phone with you, there's always something to pass the time. Generally, I find the staff very pleasant and friendly. It really is a great location, easy access and so central. Parking is always available and even free at the mall, which is a half block away.

After I go to the walk in clinic I come here to get the blood work done since it's a 10 - 12 minute…read morewalking distance from Metrotown. I like to get everything done in one day. Be prepared to to spend at least 90 minutes any time of the day waiting for your turn. There's a coffee shop outside the building, therefore, I went there to kill some time and work on my 'zine. The actual space is cold and uninviting. There are two outlets, therefore, for the long wait there's always someone hogging the plug to charge their phone. The nurses are rushed and impersonal, kinda rude. They don't give you a cookie any more unless you ask. I have issues with blood and faint at every blood test. I fainted of course and when I came to they still didn't offer me a cookie. When I asked for juice and a cookie to get my blood sugar up (I have a blood sugar issue) they looked at me as if I asked them for a million dollars. Not to mention they always have trouble finding a vein. The reason why they get a 3 is 'cause they give results in a reasonable time frame.

Not sure why it's still listed as a walk-in. Just went in and they said they aren't a walk-in…read moreclinic anymore.

Does not answer phone. Gets you to hit 1, or 2 to self book. But then the directory picks up on all…read moresounds and keeps saying sorry does not understand (background sound) and then 2x it does this then it hangs up on you. Waste of time. You cannot book unless you are in a quiet spot. Skytrain/bus stop/outside is too much sound.

Rudest bloodwork lab . I dont know who helped my mom but im so bloody angry the fact theway that…read moreperson treated my mom just half an hour ago . My mom does not understand nor speak English well , very limited. And i guess the person who was helping her was annoyed and took it out on her during the blood work after getting her information. My mom was telling me that blood was running down on her arm , and someone else saw and had to rebandage for her . 10/10 im not coming back to this location .

Zero professionalism. Asking loudly when people are born, asking loudly "is your urine ready". One…read morepoor guy came in and explained he had a standing order for a test, and the whole team argued with him in front of everyone only to find out he was right. One person even said "this documentation is confusing everyone". While getting checked in myself, one girl behind the desk was talking about how she wanted to get Botox, her colleague talking about how excited they are to graduate. Some people are coming to these testing centres waiting for critical lab results, this is not the place to be behaving this way as professionals. It is terrible.

I made my appointment online for 4pm. Arrived at the location 15 minutes before my appointment but…read morehad to wait 40 minutes before I was able to be seen. I couldn't believe it! Why schedule an appointment at all, waste of time and energy. I understand that it gets busy but if you are aware that people leave work early to make it to their appointment on time then have some respect and manage your staff time accordingly. There was only 3 staff working, but shouldn't there be more staff scheduled if you are aware of these appointments. One of the staff was helping another person who didn't even schedule an appointment and was a walk in. Management should explain or review office policy and procedures to the staff. I even heard 2 of your staff arguing amongst themselves and seemed stressed out. I have been coming to this location for years but never again. Just a declining service and extremely low service.

Today I called the clinic 4pm and the receptionist won't let me talk to my Doctor about my blood…read morereport.I told her I am feeling very weak and I need to talk to him. The Dr himself had told me that I need to follow up in 3 months The receptionist said that Dr Brian Ji wrote himself on the file that he cannot see me. Dr Brian Ji is the best Doctor and every time I get sick he is the only Doctor who helped me get better.

Understaffed Always. Always running behind schedule. They said they will call me for my appointment…read morebut never called, even though I checked in twice And they reassured me they would call. I called the next day and no one would answer the phone.

Website said open Sundays. In reality. Closed…read more Would of been nice if they posted correct schedule. Especially on a weekend when it's already slower to transit around town. Wasn't really impressed. Years ago I came here for a note and they charged outrageous prices. And debit only. And doc was in such a hurry did not even ask if I needed anything else. And when I tried to tell him I had something else he tried to tell me can you go make another appointment for that What?? I booked to see you for my knee and a refill and I asked and talked about the refill and you want me to waste time booking another appointment to check my knee pain?? So they can claim one more fee from MSP? Unbelievable But today was semi urgent I did not have a lot of time. Sunday and Monday is what I have to find an option to get referral letter for MRI and ultrasound . So i grudgingly came here "3" clinics later. Those clinics either don't do referral letters (urgent care walk in) or walk in clinics (closed even though google said it was open)

I have been seeing Dr, Kevin Sheu for many, many years. He is the best doctor in the city…read more Actually, he has saved my life by prescribing right medicine at the right time. Thilaka.