My partner had a transvaginal ultrasound here and were told that they could control how fast the…read moreprobe went and could stop if needed during insertion. During the insertion and removal of the probe the tech kept going too fast and putting pressure despite telling my partner that they could control it, they let my partner control lining it up but did not let them control the actual speed or pressure despite telling them they could take their time with it. My partner left the clinic in pain and deeply upset and feeling violated and is still in pain 12 hours later. I spoke to the manager who seemed horrified and told me they would talk to their staff but now my partner is traumatized. We usually come here for any ultrasound we need, now we are scared to.

Overall a good experience. Professional, clean, friendly service. Waiting area could use some…read moreupdating, the row of chairs I sat in felt like it was going to fall over also the number dispenser is not marked very well, seen a couple people come in and didn't know it was there.

Observations from a recent visit to the lab --…read more - lab is located on the ground floor, within 'Burke Mountain Medical Dental Centre'. - large no fee parking lot at rear of building (it is busy). - lab entrance inside is just a few feet straight ahead from parking lot entrance to the building. - three service counters + small reception/waiting area with chairs. Service was prompt, friendly, and very professional. At the time we arrived and registered (about 9:05 am), we were advised our wait time for the procedures to be initiated would be approximately 30 minutes. It turned out to be a touch shorter than that. Our thanks to all for the friendly and fine service provided.

I did not enjoy my visit to Lifelabs yesterday. I had a detestable aide who took my blood and…read moreprovided and ECG. She appeared unhappy to be there. In particular she proceeded to lecture me in an inappropriate manner. I was glad when the whole episode was over.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

Two back-to-back, appointment-arranged, recent morning visits to this lab for my lady -- I helped…read moreand accompanied her into the lab for each. - first morning - an extended time visit (about an hour), to conduct several procedures. - second morning - a short time in / out to conclude everything. She was well taken care of ... from initial checking in each day, to and through the various tests, and procedures done. And in good spirits when she came back out to the lobby, waved to me, and said "I'm done". .. update -- no, not done quite yet -- her family doctor called and advised that lab tests had revealed an infection present in one of the tests. The lab wanted to run the test again, to confirm ... and it did. A req had been sent by family doctor to pharmacy for an antibiotic to be put on hold, upon receiving the first news -- it was now activated, and I was there to pick it up. All this was done within our Thanksgiving weekend!! A big thanks extended to LifeLabs, family doctor, and pharmacy for their coordinated efforts!!!!

I had to drop off my sample this morning and the person in the middle desk was the most rudest…read moreperson ever. I waited until she was done speaking with another person and I approached and asked where I could leave the sample bag. She practically screamed at me and claimed that she was busy dealing with something else and she yelled to go and stand "back there", she waved her hand and said, "that blue line". I waited patiently and then another aide came and sat at the first desk. She saw that I had a sample bag and asked if she could help me. I asked if I could drop off my sample and she said that she could take it. I felt like saying that her co-worker was very rude, but I refrained. I would suggest that this location should have some kind of drop off box or another system where people can quickly drop off their samples and be on their merry way and not have to get their heads bitten off for asking a legit question. I think that aide #2 in the middle desk needs to have better manners and should get better training dealing with the public cordially and effectively. She simply could have just taken the sample, but instead wanted me to wait in line. Yes, I get you are busy but in these times, a little human compassion/understanding would have gone a long way.

How can any business operate with a person answering the phone with such a short and rude attitude…read more? Its tough to take considering the wait periods and total disarray of our system I can only hope that the people working in this office can speak out to fellow employees when they see how rude they are Call it what it is Nasty stuff

I recommend, if possible, that you NEVER use this Imaging Lab…read more Their upper management is extremely arrogant, and condescending. As patients, we are viewed like a mere commodity. It's pathetic! Something has to change. This industry is in dire need of real market dynamics. Once you can get an appointment, then it's generally fine - sort of; that is if you like being funnelled through the chute like a pig to the slaughter. However, if your doctor wants you to book an appointment, their phone service is excessively annoying, and they refuse to answer the phone. You're left on hold for as long as you care to listen to their extremely annoying recording, but they never answer their phones. When you go to book an appointment using their online system, you're forced to give them ALL your information even before you know if there's an appropriate, available spot for you. Not customer friendly whatsoever! If possible, find an alternative imaging provider.

My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!