When entering the building through the main doors make a right down the first corridor and the clinic is located on the left after the dental office. About the parking situation: there is a paid parking lot for the building but Fairview Mall is right beside the medical building so it's possible to walk over from there.
I walked up to the counter to let them know I was here for my appointment but there wasn't anyone there. Staff kept coming and going but no one stayed at the desk until I had waited close to 10 minutes. I inquired if I had to check in for my appointment and the woman, very rudely, told me of course I had to. Well, if there was someone there I could've checked in 10 minutes before. I could tell the staff were frazzled but that's no way to treat someone coming into the clinic. The other lady there took my health card and form from the doctor and let me know which cubicle to wait in. The man confirmed my name and birthdate, gave back my health card and then took the samples he needed to.
I understand that clinics don't necessarily need stellar customer service but being polite will go a long way. read more