Beware of purchasing their refillable cups. They do not tell you upfront that they are only refillable for 3 months. I feel cheated!

Feel so safe during pandemic here! Top notch facility! The staff present constantly cleaning and best part not crowded at all so plenty of room to distance on cardio equipment. Hospital grade disinfectant available all over. read more

UPDATE! After 2 weeks at this gym I'm still very happy! High energy classes, warm welcomes and smiles throughout this huge box! I've been to almost every yoga class, barbell, tcx.. lots of floor work and met lots of trainers and instructors and everyone is super kind. My faves are Melinda in yoga and Inga in Barbell! I stopped in to talk to Martin the manager today and he remembers mine and my husband who is not even a member's name! I'm loving it! read more

I have had a membership for a year at the North Austin Life Time on 620 and like the facility. I've also worked with Jeff Hertzberg who I paid to be my personal trainer and he was a pleasure to work with. Today, I called with a question about membership and spoke with a female. I had reason to believe that the information she was giving me was inaccurate so I asked her for her name. She wouldn't give her name and used the excuse that she didn't feel comfortable/safe giving me her name. That's OK...just let me speak to the manager. Dead end there also. She actually made the comment that she was as good as I was going to get today. It's easy to have a crap attitude when hiding behind a curtain of anonymity. The call was made around 2 PM CST in case anyone even cares to look into who was answering the phone at that time. To the female that answered the phone, you definitely don't fit the caliber of experience that I've seen at Life Time and you certainly tarnished their name today. Have a nice day. read more

I could have chosen a much less expensive gym. I have several gyms far closer to my house than Life Time. But there are several items that make it worthwhile to me. 1. TOWELS. Yes, towels are that big of a deal for me. Being able to grab a clean towel to use at the pool and another one for the steam room and another one for the shower is a game-changer. I need 2-3 towels every time and I would never be able to keep up with laundry if I were bringing my own towels. Big props to the workers who spend their day washing, folding, and stacking towels only to have the shelf empty ten minutes later. It must be frustrating, but it is very important to me. 2. Steam room. I swear by this thing. Other places have saunas which are generally nice, but a good steam seems to have bigger benefits for me. Maybe it is just psychological, but I feel more rejuvenated afterwards. They're also great for a good detox the day after a night of partying. 3. The classes are a nice perk. I have attended some of the classes between 11am and 1pm when it fits into my busy workday, and they are far more beneficial to me than a solo workout where I lack direction. I wish there were classes that started at 12:30 or later so it would better fit into my schedule, but I am sure they would be sparsely attended. 4. The machines are always in working order. That was my biggest gripe when I went to Gold's is half the elliptical machines or treadmills had weird problems or failed to run smoothly. I would have to move to like 3 or 4 units before I found one that wasn't malfunctioning. Never an issue here. 5. The overall niceness of the facility is the final perk. Everything just seems more modern and cleaner and more sanitary than a cheaper gym. Sure, I would like to pay less than $107 a month. I only come here on average 7 times per month, so it averages out to like $15/visit, which seems steep. But for me it's literally either Life Time or no gym. I just can't go back to a lesser gym. read more

Front desk is helpful, patient & friendly. Locker rooms are always being cleaned & stocked. I don't use much of the amenities but this gym is huge, clean & I love it. read more

I have to be honest, so in addition to my last review: -They no longer allow 2 free visits when you to pay an almost $20/mo retainer fee to freeze your account -the summer camp in 2018 was a real disappointment. Premium fees, with ages 5 to 13 all corralled in a gymnasium (horrible idea) and not allowed to use the onsite inside play area or outdoor playground during the camp. Not very structured themes or activities. Our kiddo hated it. The mix of age ranges is detrimental to the younger ones. - one personal trainer at the south location tried to sell me God -one personal trainer at the north location tried to sell me pyramid schemes and non lifetime associated nutritional supplements read more

I recently used a guest pass over the Thanksgiving holiday while I was visiting family. Jason Jordan facilitated my acquiring the pass and was kind and friendly during the process. I cannot speak highly enough of his bedside manner and the ease in getting a guest pass. The childcare center is delightful: there are both indoor and outdoor play spaces, as well as quiet play areas and books inside. The staff in the childcare center are involved and friendly. My son adored going: every day, he told me, "I had fun at Mommy's gym!" The weight equipment is well maintained, and much is new. There are rows of squat racks--I never had to wait to get a leg workout in. The deadlift platforms are very nicely made and work wonderfully. The machines are in good working order and they even have a Nautilus Glute Drive! As a bikini competitor, I was over the moon. There are rows upon rows of a variety of cardio machines: from standard treadmills, to StairMasters, bikes, and more. Even when the gym was packed on Thanksgiving morning, I had a cardio machine immediately available for cool down after I lifted. I had a wonderful time at Life Time Fitness North, and you will too! read more

Very good customer service and responsive staff.Because of the coronavirus I cancelled my couple of private sessions with the LT Fitness.they were very much flexible. The cleanliness is always their tip priority. read more

Great place except for the level of rudeness displayed by other members. For example, having 20 min conversations on the phone in the dry sauna for 20 min. read more

Getting my hair done Thursday@the spa! Love it here! Today is Leo dance jam running late for the class !! Members since 2005! read more

Life Time - Melissa at lifetime North ! She color my hair then style the way I can work out tomorrow and then party on Sat! So Awesome - Gyms Near Me - Austin, Texas

***UPDATE*** Dustin called and made me feel like a true member of their family. Would highly recommend them after discussing my issues and listening to their return market from Covid Regards, RT --------------------------------------------------------------------------- Have you ever wanted a company that you enjoyed working with take care of you like you were family? I tend to always seek for a true partnership with companies I deal with and in this case have been severely disappointed by Lifetime Fitness. To start, I have been a member of Lifetime Fitness for 2-3 years. One of the main attractions to this location beyond the fitness aspect is the outside pool. During the summer every day when I get off of work at 5:00 pm, I take my whole family to the gym; followed by going to the pool. My wife and I work out while the kids are in kids club. Just before 6:00 pm, we take the kids out to the pool to splash around for 30 mins. Then on the weekends we get up to work out in the mornings and go out to the pool as it opens. Since their reopening from Covid, they have removed access to 50% of the machines for social distancing and reduced their hours. Also, you now have to make appointments for your children to be watched at kids club. That in and to itself is not the end of the world. What is truly frustrating is Lieftime wants 100% of their membership dues, but only wants to provide us with 50% of the features and services. To layer to that, they reduced their pool hours M-F to close at 6pm. Most everyone I know does not get off until at least 5:00 pm. They also changed their hours over the weekend. Where there is disconnect on that kids club times do not align with pool open hours. If you want to go work out on the weekends, you can only sign up for kids club at 10:30 am for 1 hour. The rub with that is they have delayed their pool hours for kids to not open until 12:00 pm. So we go work out and then have to sit and wait for the pool to open for kids. For the last two weekends I have watch Marcus go play "pool police", making 1-3 yrs kids and their parents get out of the pool; even if a few mins till open. This past weekend, I got to watch this play out where he was making a little girl cry. He is a lifeguard and the parents are in the pool sitting with the kids. Maybe Lifetime could be flexible and let kids play in the pool before it hits 95 degrees? This happened on Sunday the 7th of June. On that day I went and asked to speak to a manager but was told that they do not work on Sundays. Was given a card for the assistant manager; Myra. I called to discuss if they wanted to run reduced services and hours we should be given a reduced rate. NO RETURN CALL... So today when I was at the gym, I spoke to a gentleman and explained that if we are to get reduced services would hope Lifetime would reduce or lower our monthly rate. Then when services are added, they move us back up to full price. He refused and gave me Dustin Currents' business card. I left Dustin a message, but feel that there is little hope for them to do anything of merit. The gentleman I spoke to today stated that they could not make concessions or sort a path as it would "bankrupt" them. What is odd is during the covid lock down my car insurance gave me a 25% reduction in cost for 3 months. Wonder why one company can take care of their customers and not the other.??? Would not go become a member to Lifetime for the next couple of months. Regards, RT read more

The snippy attitude at member services has completely turned me off. I asked very simple questions and she jumped down my throat. I don't know who she is, but the fact that Lifetime hires such individuals shows me they don't care. read more

TDLR: A 14-Day Money Back Guarantee was not honored, I spent 3 weeks on the phone with over 10 "customer services employee" , and was only refunded less than half of my money in the end. Please see my previous post for the full story, I've also uploaded the picture of my paper copy. UPDATE FROM THE PREVIOUS REVIEW: Pamela, the head manager of North Austin's location, was completely useless. She claims she contacted the corporate office for further ruling but 3 days later she never called me back. When i finally got in contact with her, she is still waiting for their response. I took the initiative and called Member Relations myself [1-888-430-5433] and got contacted IMMEDIATELY, surprise, surprise. After a lot of argument, they refunded me less than half of my money aka a $120 mistake for signing up to Life Time Fitness. read more

Life Time - Cancelled within 14 day guaranteed money back? Still charged over $250? yeup sounds about right. Check out my 1-star review! - Gyms Near Me - Austin, Texas

It's just business. It's not personal. Lifetime Fitness, Inc. has shareholders, membership targets, and quarterly profits to hit, you see. Having a reasonable cancellation policy and process is not compatible with the needs of the corporation. Surely you understand? The Corporation would be happy to continue to autodraft $1,000+ annually from your account. There's no need to even come into the club. We will take care of everything. Please see also see our award-winning MYLT website for many convenient ways to spend additional wealth on services and products. There's no need to come by in person. You can log on and pay any time from anywhere. Do you have any friends who would like to join? Send them over. We have membership advisors on standby virtually around the clock to get their banking information into our system. What's this? Did you say the C word? We don't like that word. In fact, we don't like it so much that there is nowhere in our award-winning MYLT account-management website to do the C word. We'll just forget you even mentioned it. Ok, now I'm disappointed. If you really want to choose a life of sedentary morbid obesity, diabetus, and failure, then we will be happy to assist you. All you have to do is come to the club and square off with a specially-trained membership services sales person. It will be such fun. You will need to fill out a few forms, answer a few questions, and fend off our persistent requests for you to suspend your account. Account suspension is a nice win-win arrangement. You get to cancel your membership, and we get to continue auto-drafting money from your account.... Wow, what a nice surprise to see you here at the club on this lovely Sunday afternoon. Yes, this is a pretty busy time here. Lots of new members touring and signing up! The spa and cafe are open for business. Unfortunately, we don't have anyone available to help you with your C-word at this time. Please come back again tomorrow. Better yet, never come back. Let's just forget you ever mentioned it. While you're here, could I interest you in some personal training? read more

I've had a great experience at this gym. Trainers are very friendly, staff is courteous, the classes are awesome. Edwin James was great at my equipment orientation. read more

As with most new challenges I end up tackling in life, chances are people close to me spent years making the suggestion to do so, pleading with me to do so, or begging me to do so. It never works, until that magical day when on a whim I make up my mind to do it myself. Losing my pesky tummy weight was this most recent challenge. I've watched/been disgusted by enough exercise shows like "The Biggest Loser" to know that weight loss, whether for aesthetic purposes or to prevent yourself from keeling over and dying, is not a quick fix, but a lifestyle change. Not being a big fan of personal change, I willfully ignored the chance to change, until one day I decided that I was tired of watching my waist size go up and watching my numbers of casual play partners go down; this was just not acceptable. I wasn't fat, but I did have a "middle" and a bit of a spare tire. So I looked up 5 natural appetite suppressants (ice water, almonds, apples, pickles, and lettuce) to curb my ravenous unending appetite. So far so good. Well what's the point of suppressing my appetite if I was just going to eat the same old junk that got me to this point? Utilizing a priceless oracle of nutrition facts, healthy living tips, and personal exercise routines (my mother), I decided to give up sweets, white carbs, diet soda, cheese, 2% milk, beer, dressings, and any condiment that wasn't mustard...virtually overnight. In their place I substituted lean proteins, massive amounts of fruits and vegetables, whole wheats, iced tea, 1% milk, vodka tonics, healthy snacks, and a strict 1,750-1,900 calorie diet. I lost 15 pounds automatically. Enter Lifetime Fitness. My old membership had either expired or was terminated when I went a total of four times in as many months years ago. My brother had a 7-day pass he gave me, so I thought I'd give it a shot and integrate exercise with my new eating habits. So I went--5 days out of 7, and power walked for two hours every morning. I've never had so much energy or felt so refreshed. As for gym atmosphere and staff friendliness, both get an A+. I was hooked. The sign up process was fairly easy. "T" was my go-to guy who had issued the pass, and so I made sure to give him credit. And even though when he looks at me, I can tell he never remembers who I am no matter how many times he's talked to me, he's ultimately harmless. The fee is $70-something a month and you get $100 in Lifetime bucks to spend on a class or two (I got 2 personal training sessions). I also linked the credit card to a tab so I could grab lunch or a bottle of water at the cafe if so needed. My first session was with a buff, cute white guy named Steve. He asked me what my goals were with working out. My goals? What do you think? Lose weight so I can fit into my designer clothes and sleep with the cute guys I like. What the hell kind of question is that anyway? I digress. He said with my impressive, disciplined diet and treadmill routine, I would reach my goal weight in 6 or 7 weeks. I did it in two. I heart my metabolism. The trainers also give you a lot of good info on working out "smarter rather than harder" and I love the "Experience Life" magazine that comes with the membership. It's probably the only publication on Earth that could convince me to eat kale. I don't make things too complicated. I work out 4-6 times a week, hook up my iPod, start the treadmill, and zone out to Lady Gaga, Katy Perry, and whatever's on the TV and just go...usually for two hours. No one bothers me (although the people picking out their wedgies on the stair step machine sometimes "bothers" me), and Lifetime is the one and only place I can be sweaty and gross without feeling a shred of self-consciousness. Joining Lifetime Fitness truly was an integral part of changing my life for the better. I know there are other gyms, but I only like the best--so this place works out perfectly. I had a goal: fit into a Yves Saint Laurent shirt that was tight when I bought it, and a pair of slim, small waisted Theory pants. If I could fit into these, I could fit into my entire wardrobe. As of this review, I've lost 30+ pounds, I fit into both pieces, and I look fierce when I do. And even though I dislike that society (and a lot of men) are vain, superficial, and shallow enough to only see the outside of people, it doesn't concern me anymore. Because I'm totally cute again. read more

Man I hate life time the staff is horrible. I come in all the time and check in and this manager say that I have no account and started to harass me about how I was not a member . She was wrong and found my account. I she wrongly accused me, yell at said I was lying. She was very unkind. You will be treated the same. read more

Love all the amenities been a member for two years. The gym is open 24 hours . All of the classes you can sign up for are an awesome work out and not to hard for an average fit person. When you sign up as a new member you get a physical evaluation and one hour of personal training. The trainers are all helpful and always honest about what you might need to work on but not pushy. I will say i have had a hard time with some of the recruiters after they are really friendly while signing you up to join the gym they act like they don't even know you after you do. I was promised some free passes for guests and got them after persistently asking. They made me feel like I was bothering them somehow for asking questions. Other wise the rest of the staff is very helpful and cheerful. I hate people who pout at work I dnt need to see bitchy looks while I'm trying to give you business. Back to what matters, I like how they constantly clean the locker rooms at least for the men I assume the women's should be clean as well. Three good size pools indoor and out come in handy year round and if you have kids they provide a couple free swimming lessons for those who have never been there before. The gym also has a day care that you can use for four hours a day max. They also have indoor Rock climbing and basketball courts. Tons of free weights and machines to use on the second floor help with the amount of people that come here. The gym also has a sauna and two giant hot tubs that fit about 12-14 people each but aren't ever crowded. Plus there is a hair salon professional sports message area and a health food cafe inside. When you join lifetime you receive 100 to 150 lifetime bucks that can be used at hair salon for personal training any of the the classes they offer or for a message of your choice. If you refer a friend you also receive 50 life time bucks which equals $50 actual dollars which isn't too bad considering you can get a few good uses out of that money. One thing I hate is that the lifetime bucks cannot be used at the cafe which would come in handy for getting water bottles protein bars or even a healthy snack. One more thing this place is a bit pricey and if you don't go the Gym that often you will 100% be throwing cash down the drain! This is why i was even iffy about giving it four stars. read more

Life Time - We have to wait 20 min cause a baby had an accident and they had to clean out and shock the pool lol - Gyms Near Me - Austin, Texas

No mask requirement anymore...definitely à place that doesn't care about out healthy. They were already not really pushing people to wearing mask..but now, time to cancel my membership! read more

When my beloved Pure Austin transformed into a Lifetime, I was sad and it felt like the end of an era. Perhaps it was, but that's not always a bad thing. I now have access to this other wonderful gym. Besides plenty of new, modern, updated equipment and classes, it has a lot of other perks that Pure didn't have. First of all, the aquatic facilities are top notch. There are five indoor lanes, at least seven outdoor lanes, both indoor and outdoor water slides, a kiddie/casual pool, two giant hot tubs, a sauna and steam room. My only complaints are the showers are a bit dated but I bet that changes soon. Beyond workout amenities, they have a seriously awesome café. While I beg to differ that everything they have is healthy, there are quite a few options I can choose from if I'm rushing off after a workout back to work or somewhere on the weekend. You can order from the app to have it ready at a certain time as well. Super convenient! Also, they have a salon. Considering I'm way overdue for a haircut, I have a feeling that I may indulge. Props for it being there. read more

The manager profiled my sister with her boyfriend and kicked them out "because they didn't look like they were dating."

Going to the gym has never been a priority in my life. I hate the way they smell, being ogled by the gym rats and way overcrowded. I have found my little piece of heaven with Lifetime Fitness on 620. So clean and upscale. Never feel too crowded. Machines are plentiful and varied. Group classes keep me from getting bored. And the pools are amazing. Slides inside and out. Always clean towels available. Cafe inside and out. I love that the salon sells Aveda.The drawback is the stylists are comparable with Supercuts. read more

Life Time - Gyms Near Me - Austin, Texas

I absolutely love this gym! The machines are in working order, the classes are great and they have all sorts of amenities, such as a salon and spa and a cafe where you can order smoothies and other healthy foods. Definitely recommend read more

Been a member for about three years. Great gym. Plenty of good equipment. Staff is courteous and generally good. Personal trainers are great. Now the bad part. It's has apparently undergone some sort of management change and I can't say it's been for the best. Sanitation has gone WAY downhill. In the last couple weeks I've seen dirty bandaids on the pool floor that are there on Saturday morning and still there on Sunday evening. The sauna is disgusting see pictures. About three months ago I was told by staff it would be addressed in April. It's now late May. Good luck using the pool after work as they use it for kids swim class during that time and you'll never get a lane. Not sure why they don't use the KIDS POOL!!!! Novel idea I know.... Please bring back management with an eye for details and cleanliness! read more

I quit the gym last July. Why did you start billing me again in May, June and July a year later? You caused me to overdraft assholes.

Expensive. You will pay between $150-$200 and they have limited machines than Golds or LA Fitness and they cost only less than $50 a month. A lot of their lockers don't work because it is old abs if you ask for help, they are either rude or you couldn't find anyone. The outdoor pool is mostly closed and it's the only advantage they have compared to other gym. Why would you pay 4x more for a terrible service? read more

I understand this is Covid times but it's covid for us all. Other gyms have adapted, I wish Lifetime did as well. You aren't 24/7 anymore, understandably. You closed half the gym for personal training, understandably. You require face masks. All great and understanding things. You still are charging the same prices. As a nighttime broker, I get off work at 9-10pm. Best case scenario I get off at 9 and get work out for 30-40 minutes. Then go in on weekends to enjoy full amenities? Nope. There's kid classes taking up the other half of the gym or some scheduled event. It seems the only person expected to be understanding and flexible is the customer, not the gym. Closing early does nothing for safety. Your employees leave within 30 minutes. I've seen it. It's about saving money. So why not charge me less? Your gym isn't worth $140 w taxes to have to rush a workout and never get access to the courts. Normally I give your gym 5 stars I love it. But this is absurd. Planet Fitness at $10 a month is a better deal than y'all right now. read more

I love Lifetime! The prices are decent for membership and the 1st week is free. The child care center rocks and my kids love their child fitness classes too! The deals they offer year round are fantastic so I suggest getting on an email list and waiting for the right deal to come your way. The equipment is clean and the floor plan is well thought out. It's just so dang far from where I live in Steiner! Please open one closer!! Like at the Wal-mart center that just closed down on 620!! read more

Life Time - Rock wall at Lifetime! - Gyms Near Me - Austin, Texas

I thought you might like to know straight-up what's up with this Lifetime Fitness. This facility is like a resort: it's gorgeous, it's huge and there is always something to do. I spend most of my time in the sauna, hot-tubs, and eucalyptus steam-room. (There are 3 impressive pools - 2 indoor - as well). I like the group classes but they are packed and often cancelled on the slightest of Holidays or when the wind blows West (minus one star for this because I think it's bullshit)! I've found the staff to be super nice and accommodating. The café is impressive as the food is fairly priced and surprisingly tasty. While it looks nice, it's stupid to have marble floors in the locker rooms when they are constantly wet - nothing like a naked fall with your stuff all out and rolling around. Expect the usual douchery of pretentiousness from the fake-tanned Barbies and Kens etc. If you can get past that, this is a cool place to spend your time taking care of yourself - well worth the $. Note of irony: why would you pay for a "special" membership where one of the perks is reserved parking upfront? Aren't you coming to a gym to WORK OUT? So why would you want to NOT walk??? read more

Very unwelcoming environment ( indoor pool 11/20/18). Lifeguards argue with you in a rude and aggressive manner. When you bring your kids to swim indoor, you feel like in a army boot camp. Very stressful experience, makes me want to cancel the membership. Lifetime needs to adjust their pool policy, not making parents to be in a water with older kids , especially when lifeguard is on duty. What's a purpose of a lifeguard then? My visit today was very disappointing and stressful for me, my friend and our kids. read more

This place got two stars automatically because it is in fact a fitness center. They have the equipment and the amenities of a nice gym. However, the execution of this establishment is severely lacking. Management is seemingly nonexistent. Cost: It's 25-50% over priced. At damn near $100 per person, they should have palm fronds being waived in my direction. The place should at least be super clean (bathrooms frequently smell of mold/mildew and I highly suggest not smelling your hands after using the equipment). Management: This place is always under construction. And it's never posted or convenient. The pool was open, now it's closed. Child care hours are this, now they're this. It's impossible to plan a family outing to the gym. On no less than 6 occasions in as many months have we arrived with kids in tow only to turn around and go home because either the pool or the child care center was closed erratically. Childcare: On our first experience, I came to collect my son after a 45 min. workout and he couldn't immediately be found. After what seemed like 10 min, in hearing my voice, he popped out of a shut cupboard crying. He said he was hiding because "the teachers and big kids were being mean". The employees here are (as it was explained to me) largely high school folks that volunteer for the shift. They are not childcare workers. Pitiful you wouldn't put more effort into a child's well being. To work this shift you should at least like kids, right? I can confirm what's been said before, the place is sometimes filthy. It smells of mildew and the kids have black hands/feet/socks when picked up. Misc: The personal trainer was a no call/no show for our first 3 appointments. The yoga classes don't always adhere to the class capacity restriction and are jam packed. The aquatics manager was as rude on the phone as I've ever experienced when seeking services from someone. My wife called for a manicure appointment at the spa and they were booked out 9 weeks. The third star is there because I feel like some of the time they hit their intended mark. If this place was just always clean, I probably wouldn't have complained as much here. Except for the child care incident. That is unacceptable and was escalated to a corporate level. And unfortunately never fully resolved. My wife, son and I really want to like this place but I'm not sure we'll stay. Even considering their bend-you-over policy concerning the closing of an account. Which is absolutely absurd. This place might just be a big garbage disposal for your aspirations, time and money. I'm already pot committed and will spend another month making decisions. Or stealing $200 worth of towels (just kidding, LT). But I would highly reconsider joining here if you haven't already. It's just too hard to get your money's worth and they have an ironclad cancellation policy that benefits the company at the detriment of the client/family. read more

One of the reasons I enjoyed going to the gym was because Lifetime made it so fun. I attended a lot of their fitness classes which were all really fun and great workouts. I've tried almost every class- from Zumba to Yoga, from FIT to Core. The instructors are super professional and hardcore intense. I really appreciate the amount of energy they put into those classes because they helped motivate me to get stronger. The facility itself is spacious and clean. There is always a machine open so I'm never worried of getting to the gym during peak hours (however, certain classes can get very packed so I do need to be aware of getting a spot in the studio). The only negative is the membership to this gym is very pricey, and have heard from other members that their membership prices have increased. I left in time but I also wish there is another facility that is further north east of Austin, since I have moved and it no longer makes sense to go to this particular gym. read more

Totally disgusted with this gym - their kid center and management showed extreme negligence and incompetence with my 2 year old son today. They shouldn't be able to have a kid's center based on this experience. They are always understaffed and my son had a dirty diaper. The kids center staff SAID he started to take his pants and diaper off in the child center (which is not my son at all), so they picked him up and left him in the boys bathroom. Then they left to get my wife. There was one other person working the kids center. Here's what pisses me off and where they absolutely failed: When my wife showed up, my son was alone inside the bathroom (he's 2) screaming at the top of his lungs, pants and diaper down, and with "poop" all over himself (sorry but keeping it real). There was no one to watch him because they are always understaffed. A dad picking up his kids offered to help but my wife had already gotten there. At this point, my wife was totally pissed and had to clean my son up.After that, she told the GM about what had happened, he had one of the kids center staff come out. Then, they gave my wife some lame explanation about how hey cannot change a kid's diaper, can't go in the bathroom, and never said they would do anything differently. Seriously? That's the amount of attention your beautiful gym is able to provide our kids? This is absolutely disgusting. Here are the number of mistakes they made: 1) Kids center is understaffed, always - they never have enough people to actually know what's going on with the kids there 2) Negligence (at best) - they failed to properly supervise my son, and didn't recognize that he had a dirty diaper for soo long that he actually became annoyed by it. This would mean he had a dirty diaper for at least 30 minutes, he's a little boy after all. 3) I honestly think they lied - I think they noticed my son had a dirty diaper, left him in the bathroom because they didnt have enough staff, and then went to get my wife. 4) More negligence - they left my 2 year old son alone in the bathroom where he couldn't get out and when he was scared 5) Even more negligence - because they were not paying attention to my son when he needed someone to be watching him he pulled his pants and diaper down when he had a dirty diaper 6) Lost our trust - how can my wife now be comfortable leaving my son here when they can't be trusted to watch him? 7) Failed to learn from this - they gave an apology but failed to say they would do anything differently. This experience should never happen, is totally unacceptable and not anything i've ever seen from a gym, let alone a nice one. read more

Preface: About a month ago, some loser who trolls yelp for women from somewhere in the bible belt - I don't know where because he blocked me after I responded to his unsolicited compliment - commented on the fact that I only wrote about places I hated, and that must be a real bitch. Well, I took a break from hating for a while, but I'm back, so Wilbur if you're reading, this one's for you. If you started out at the Lifetime South and moved to this one, prepare for disappointment. LT is expensive, and the kids are barely tolerable, but the south is cush enough to suffer it. The north...not so much. Specifically, I speak of the spa. South, the lockers are private, the showers are really nice, the sauna and steam room are great. Here, they screwed that up in so many ways. First, the only sauna is next to the kids pool. Not cool. (The south has locker room has locker room saunas. ) When I take a spa day at the gym, I like being able to bump from the shower to the sauna and back again without being worried that louise is going make a breakaway. And the showers, glegh, At least they're private, unlike the concentration camp type showers at golds, but they feel like barracks showers compared to the south location, which have block glass and limestone surrounds, recessed lighting, and they're HOT. North? Flourescent lights, not terribly clean, plastic curtains, no surrounds, and oh, the hot water here? Is not hot. And if all else fails, I can relax in the the steam room, after a long day's work right? Eh, no. The steam room is ITTY bitty, less than half the size of the south. Even if it is empty, it drains poorly, and they should fire the architect who designed this location because they put it right under the group exercise room where people constantly drop weights (which, by the way, are you so out of shape that you can't set that eight freaking pound weight down and not drop it? you just picked the damn thing up 20 times.) Finally, this lifetime is dirty compared to the other, the whole place is looking kind of threadbare, and any number of free-range eight year olds playing in the showers and screaming is too many. I know the staff can't control the fact that people drop their towels everywhere, or that parents let their kids roam free here, but if you really want people to value their towel, hand the scratchers out (don't leave them in a stack in the locker room and *ask* people to use only one). Like wilbur, you notice I complain a lot. But for $135 bucks a month for two people, I'm going to complain when shit isn't up to snuff!! read more

Several of our neighbors love and take full advantage of this club, bringing their families and hanging out at the pool and indoor basketball and volleyball courts, and working out late at night on the machines. They buy the food and spend a lot of money there. It seemed like a good family activity opportunity away from the living room, so we tried it for a year. And, eh, it was just okay. The facility itself is spacious and beautiful. The equipment seems fairly new and well maintained. Where it falls short will vary, depending on your needs and expectations. The pools are heavily chlorinated, to the point where your skin will stink from it even after your shower, and you'll be inhaling a lot of chemicals in the indoor pool area. I had to pass through it on the way to the sauna, and it is strong enough to water your eyes without even getting in. The exercise classes are held in average size studios, and they are full to the gills. If you can Zumba without making a mistake, that would be good, because that way you won't step on someone or vice versa. Bumping butts a few times is a possibility as well, so hey, that may be a plus for some people. There is a spin class, which I didn't get around to trying, but it looked interesting. Check the times if you're doing the classes, and see if they mesh with your schedule. The yoga classes are held in a tiny office-space style room with low ceilings, and surprise, are packed full! If your instructor decides to turn up the heat, it gets fairly sweaty and stinky fairly quickly in there. Consequently, I spent most of my exercise time on the ellipticals, stair climbers, rowing machines, and treadmills, and using hand weights. That's pretty much the same thing most gyms offer, but in the end it wasn't enough to keep me interested. If you're not up to speed on these, know that you'll need to hire a trainer or take one of their instructional classes for an extra cost. You are set free on your own unless you're in a class of some sort. If you can get into a happy routine, use more of their facilities, and bring your family and friends along, it makes better use of the concept and cost of having such a fancy gym membership. Showering afterward, make sure you bring a pair of shower shoes, and don't take them off until you're back at your locker. Made that mistake the first day and ended up with athlete's foot, well before I could even get into good enough shape to be classified as an athlete. And yes, the cancellation process was difficult, and involved paying an extra month beyond what we thought (2 months, because it's by a certain day of the month, not by a certain number of days.) I'm not into gym contracts anymore; month-to-month with a short and sweet cancellation policy makes more sense to me. read more

I been a member since 2009. I got the Elite membership at $65. I froze my membership for a while during a career change. They talked me into freezing my membership instead of canceling it. I was told not once, but twice that my rate was locked in. Their exact words were "if you freeze your membership you lock in your monthly rate, so if rates go up your locked at the lower rate. I was told this twice at two different locations at two different times. (Keep reading) Well.... that's not true. I went in to un-freeze my membership and they told me it was going to be $99 a month. So..... freezing the membership did nothing except charge me money for over 2 years. Their exact words.. possible recorded..lol "Yeah we use to say that, and we did lock in rates and told people that they were grandfathered in. I would tell people that all the time, but locked doesn't mean locked. Corporate decided to raise the rates and it doesn't matter how long you have been a member, what you were told, and what was in your contract. You should of been contacted about the rate changes, but you slipped through the cracks. So I apologize for that. It is totally on us, but I can't do anything and Corporate won't do anything so your stuck" Now I been jumping through hoops to get my promised rate or my money back for the time my membership was frozen. Especially because they did tell me they never contacted me about the rate changes, plus now they only freeze memberships for 10 months. read more

My 2 star review is contextual--for a gym that charges $85+ per person, per month, this place deserves 2 stars. The value is simply not there. Also, please don't respond to my review with your absurd canned, copy/paste response. I mean all the negative reviews are replied to with the same message..zero effort which is really a microcosm of management as a whole at this gym. Things management can control: -The gym is abnormally warm. Over the course of 3 months I made inquiries regarding the somewhat sudden change in temperature. I'll know our Central Texas weather is crazy, but the gym shouldn't regularly be at or above 74 degrees. Each time I inquired, I was told that my feedback would be assed along to management. Busy as I am, this was not at the pinnacle of my priorities and thus their lack of follow up wasn't something I acted upon until finally having to take the time one day to sort of demand I speak to someone about it and get a clear answer. The response: "we don't control the thermostat, it's controlled remotely by corporate, sorry." - They are terrible communicators. During the summer (of all seasons) they decided to embark upon a re-roofing project. This project required that they turn off the a/c for long periods of time because the glue/expoxy they were using on the roof had such a very strong smell they didn't want it to fully permeate the building. No notice to members. We experienced a water contamination issue serval months back in the city of Austin whereby there was a boil notice in effect. For the first 3, yes 3 days of the boil notice, the gym did nothing to warn members or prevent us from drinking potentially hazardous water. I went to a manager and again, inquired about this l, telling him "hey man I see people using the water fountains, including elderly people who may not know what's going on, you gotta do something about this." Again, met with "oh ok I'll look into it." 2 days later on day 5 of the boil notice, they placed a sign above each water fountain saying something to the effect of "don't use it" the same area they post other announcements like trying to sell you add-ons and spa services. I kept seeing people use the water fountains because they didn't do anything to disable them..so I not just inquired but complained about it this time and finally on day 6 they covered them with trash bags so people wouldn't use them. Talk about gross-negligence. - Replenishable items like tissue and sanitizer wipes are often left empty for days. It's a busy gym for sure, I imagine they see hundreds if not over 1k people on any given day. I also know that, well they themselves know this so it's really no excuse. On far too many occasions, time and time again, I'd go to grab some sanitizing wipes to wipe down some equipment and low and behold it was empty. So is have to wander around the gym looking for a dispenser that had some--now of course this is a minor inconvenience but I wasn't laying for a premium gym membership to have these sorts of minor inconveniences. I am no Yogi, that is for sure!! But I wanted to get into Yoga so I tried to go to a few classes and while I applaud the instructors for doing their best, the fact that they would allow the room to overflow with people, especially people showing up 10 minutes late was simply too distracting for me to ever settle into a class. Stupid me actually would RSVP online or in the app for my class but they never cared, there was never any roll call or anything instead it was always "please move your mat just a bit closer so we can all schooch in here, namaste " well it wasn't very namaste when I had to be constantly afraid of being hit or kicked in the face because the room was over filled. Things sorta out of their control: - The cafe downstairs cooks some really pungent stuff. Garlic, Curry, all kinds of stuff with spices and herbs so sometimes the entire gym smells like a kitchen, which is frankly gross and not suited for working out in (again at this price point). - Theft in the locker room. While I personally was never victimized, during my membership there had been a rash of thefts, I spoke to several other members who had their lockers broken into or their combinations stolen by someone looking over their shoulder - Member ettiequte. Now look this is going to happen anywhere but there does seem to be a bit more an an entitlement complex with the members at this gym. Some things that some members don't grasp: -Benches aren't meant for holding your crap, if that's all its doing it's not being used, don't turn people away if they ask if you're "using it." -If you're using more than one piece of equipment as part of say a circuit or routine, the equipment not actually being used by you at any given moment is free for someone else to "work in" or use--the whole, oh why I have 3 more sets sorry but I'm gonna spend 5 minutes over here on this other piece of equipment, doesn't fly. read more

Honestly, the gym is huge, and amazing. They have lots of programs and lots of machines, I never had to wait for machines. The biggest issue I had was that the yoga room is tiny, so classes are always overcrowded and uncomfortable. Zumba was the same way. I just don't come in enough to merit the huge cost (and they raise their rates every year). I've given them 2 stars based on how expensive it is and how very hard it is to change and/or cancel your membership. Make sure you send them a certified letter to cancel your membership, and don't forget to cancel about 2 months before you really need your membership cancelled. You must cancel, in person or via certified mail, 30 days before you plan to end your membership. So that means that if you cancel on Oct 7, your membership is paid through Nov. 30. read more

Im giving Lifetime Fitness a 4, not a 5 for the simple fact that I hate the sight of any gym and detest exercise in general...but since I don't want my ass to be the size of Bevo the Longhorn, it's a necessary evil.....so that being said, Lifetime Fitness Rocks. For haters of fitness, Lifetime makes you feel like your in a spa...at least that's what I tell myself...all the equipment is well maintained, top of the line and more machines than I have muscles to train. In order for me to go to a gym, a child care area is a must and the one here is great. Clean, well attended, open for long hours etc. A couple of months ago I was going to stop my membership because I was sick of the commute to get there, and I was actually suprised at how simple it is to get out of the contract...just a simple 30 day notice regardless of the reason. Other gyms are impossible to get out of even after your contract is over! With the saunas, jacuzzi's, pools (indoor and out) rock climbing wall, gym, tennis, racketball, pilate room, yoga, plethora of classes, group training, healthy cafe, beauty salon...well, this is my kind of gym....I mean spa.... read more