I first like to say that for the cost these ultra sounds, are a good deal. But, is the equipment up to date and in proper working order? Seems that would be a selling point in their unrelenting marketing. Also I was sent an e-mail that the cost was 139.00, but there is a physicians fee, that is not known until you go to the payment screen. I will never use this company again, I do not like false advertising. If that e-mail said the cost is 139.00. That is what it should be when you purchase this service. Any company who has to stoop this low to get you in the door does not deserve the trust of the American public. I guess they think they can ride on the bandwagon of the now sleezy billing practices of the medical community. Put the total cost up front. Soon when you purchase a dress in a boutique, there will be an added clerk fee for ringing up the sale. I will make sure my friends and family use their insurance and personal doctors for this kind of information. This company needs to be honest in its deception of the cost. read more

Mike MikeZone Martino Just now · Life Line Screening continues to lie..they have me blocked at their page,,truth hurts..truth is bad for sales..they told the BBB that they removed me from their advertising list yet they sent me an email saying that they cant stop advertising to me or giving my name out for up to 30 days..Never trust these people they are greedy to the point of lies..I can just imagine what nightmares customers are put through over billing..I hope for every one to share this about this organization that is partnering with the catholic church to gather customers,,they will give your name to the catholic church,,they will ignore your requests to stop advertising at you they will ignore your request to stop associating you with the catholic church..I am asking for my 3000 plus contacts to share this with their contacts.. read more

The screening itself during the Pandemic was fine as an interim to doctor visits but now I'm sorry I gave them my real phone number. They call or text me daily trying to get me back - some days it is TWICE A DAY. It is so annoying! Beware of all the harassing follow-up contacts - they don't quit and when I called to complain the Call Center girl told me off because I was irrate. Surprise call girl, I have a right to complain. read more

Lifeline screening cancelled my appointment due to the pandemic, then refused to return my payment or send an acknowledgement. Of course I have bank proof. Ten months later, a representative said that she could see that I had paid, but she still refused to return my payment or send a letter or email acknowledging it. Crooks? read more

Lifeline screenings have gone downhill . They take forever to send results. The techs are no longer pleasant. They customer service people dont help. I wont use them again. Your dr can perform the same tests with insurance covering them. This comp takes your money fast enough but provides no results in a timely manner. I am sorry I reccomended people but it was a few years ago. I see a definite decline in this service. Go to your dr. read more

THIS IS A MONEY MAKING SCAM...DO NOT USE THERE SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TERRIBLE TERRIBLE CUSTOMER SERVICE...and yes i was very upset on phone with customer service due to lack service!!!! Went for my screening at 12:45 and asked how long the wait was since there were approximately 15 to 20 people waiting. She informed me the wait would be 2 1/2 hours, plus another hour or so for testing. I was never informed of this time lapse until I went for my appt. I informed the person I could not wait due to having a job and asked what to do for a refund. She gave me a pen with a number and told me to call. I called and was told after waiting for 8 minutes that I would need to call back tomorrow. She also informed me that since I didn't stay I would be considered a no show. I asked her if I needed to go back and fill out the initial paperwork so I would not be considered a no show and her response was...I cant tell you what to do. She did inform me that they schedule every 5 minutes even thought the test take 60 to 90 minutes...you do the math. read more

DO NOT EVER USE THIS PLACE FOR YOUR LOVED ONES!!!! I booked this for my dad thinking it would be great for him to get some tests done and check on his health. Originally they said it was like $19.00. After calling and booking they said it was $219.00 and they needed payment prior to booking. I still felt this was a good deal so i booked it. My father was to fast 8 hours prior to appointment time the next day. He does that and shows up to his appointment which unbeknownst to me they tell him they need his credit card and charge him another $248.00!!! So now we have paid $467.00 for the "test." He sits and he waits, and waits and waits. 3 hours after appointment time he is still waiting and becomes to feel faint They tell him they will not have time to see him today afterall and tell him to leave and re-book. Well after this experiance we are not interested; all would be great if we could just get the $467.00 refunded. I have been calling everyday since the appointment and everyday is a new excuse why they cannot refund us. Everyday someone says they will call me back and never do. Do not use this place. Go to your doctor and he/she can order these tests for you! Do not make the mistake I did. read more

My appointment was for 10:35. I arrived at 10:00. At 11:30 since I had been fasting for over 13 hours I was a little woozy and I was given a granola bar. I so appreciated that. I was seen for a test at 12:15. I was done at 12:45. They were short 1 person as I was told. I think they need to organize better and if someone has an appointment they should honor that instead of taking other people ahead of someone with an appointment. At the end I was happy. Management needs help. read more

I spoke to a representative about a screening. I knew it would be hard for me to get to my appointment. They told me I WOULD NOT be charged if I could not make my appointment. I noticed two months later that they were billing me $19.95 per month. I'm a disabled vet and I live on a very limited budget and this has created a huge hassle for me. I've tried calling but I end up on hold for 20+ mins (I don't stay on hold pass 20 mins). This company is a scam! Stay clear. read more

Beware of getting spammed by letters if you sign up!!!!! We had screening 5 years ago. I was told I had a partial blockage in one of my carotid arteries. Everything else was normal. They didn't give me all the discounts that had been promised up front, nor did I get all the tests that I had been told I was getting. If I wanted them, I needed to pay extra. I didn't do them. All this was bad enough, but now several times a year we continue to get mailings from them using scare tactics that there could be total blockage by now and we should get retested. I am under the care of several specialists for other medical conditions, so I asked them to remove me and my husband from their mailing list. I needed to do it in writing, and we both did. That didn't do any good either. We continued to get the mailings. We next filled out a form online asking to be removed from their mailing list, but nothing works. We keep getting "Final Notification" letters. I just wish that the one we received today is truly final. By the way, I talked to my doctor about the partial blockage, and he said not to worry at this point. I would never do business with Life Line Screening again. read more

I filled out the application online but stopped short of making the payment pending reading reviews on Google or Yelp. It's no surprise that some of the reviews here made reference to staff trying to up sell people to procedures that they don't necessarily need. Even the website is programmed to do the same thing. After clicking check out on the screen, It redirected me back to the procedure selection screen suggesting that I add more unneeded procedures. It took about a third check out click before the site finally gave up and honored my click to check out. It was at this point that I decided to check reviews on Yelp before paying for anything. And hear we are! Visit their site and you'd see what I mean. Has any one noticed that there are more negative reviews here than there are positive reviews? Thanks to all the reviews, I wouldn't even need to go to and experience all the complaints in person. The question I'm asking is how do they get away with acts like this in a nation where regulating agencies exist who's job is to prevent all the complaints mentioned in these reviews? read more

Bad experience....my husband went for a screening September 2019....we paid in full at the check in....9 months later we got a letter saying we owed over 200.00. I truly believe this is a scam and we are not going to pay it.....I would not recommend this service to anyone .Save you time and money and go to a real Dr. They should be ashamed for taking advantage of peoples trust. read more

Had a similar experience to others on this site. The wait is too long, 99 minutes before being called for the 1st scan. I had to leave, said they would reimburse for other part I did not use? Seems unorganized and unprofessional. A bit sketchy. Would jot do again! read more

I cannot express enough how important these tests are! I had my screening done 4 weeks ago, was only going because I needed a Bone Density text for my physical this year. Turns out I had 85% blockage of my carotid artery and had absolutely no idea! I was scheduled to have a hip replacement surgery this month and was told I would probably have stroked out during the surgery because of this! That's scary. Please I urge everyone to have these tests done, they are not performed regularly by your Dr. you must have a referral! I found a vascular surgeon and he performed another ultrasound because he didn't believe it! I had surgery one week ago today turns out I had 90% blockage. Please have these tests done $149 is a small price to pay for peace of mind. read more

I received their solicitation in the mail. Since I hadn't had a health screening in quite a few years, I called to make an appointment. I specifically asked their phone representative if the tests were covered under Medicare. Her answer was that she would need to complete the order first and then I could talk to their Medicare specialist. She took my credit card info to process the order and then transferred me to the so called Medicare Specialist (M.S.) The M.S. kind of talked in circles, asking what kind of Medicare coverage I had and even asked for my Medicare ID number. At the end of our conversation she stated that I would have to contact Medicare on my own to get reimbursed. After the call had ended, I reviewed their mailing and saw in fine print this statement; "Insurance Note: Lifeline Screening does not participate in the Medicare program and the cost of our screening services is not covered or reimbursable by Medicare." Furthermore " If you are unable to attend the screening for any reason whatsoever, we will issue a gift card for the full amount to be used by you, or anyone you choose, for future screening services." i.e. no refunds sucker. It is also interesting that they use the Better Business Bureau Accredited Business logo on their mailings. On BBB's website, Life Line is rated A+ even though Life Line only has a rating of 2 out of 5 stars on the same page as the A+ rating. What gives BBB? read more

Waste of money. I did this about 10 years ago and it was a totally different experience which is why I came back. This time (at Kenilworth Club again) they were understaffed, wait times were long and the receptionist was rude. Since I saw lots of people sitting around the waiting area, I asked about the wait times. She told me I was expected to allocate 90 minutes (I did) and that they were on time. That was most certainly not the case and I spent 2 1/2 hours there. I don't know about the validity of the tests - don't have any sort of results back yet to compare to my baseline, but based on other medical tests I've had through my doctor, I'd say these barely scratched the surface. Won't do this again! I am in Wilmette, IL, not San Francisco. Have since corrected my settings. read more

I routinely contact companies that send me unsolicited USPS mail and request that they remove me from their list. I've NEVER had a problem with this tactic until Life Line. I was told the list is "controlled by marketing" and they don't have access to the list. Fine - what is the phone number for marketing? "That's confidential. We can't give it out. You can call the Postal Service and ask them to take you off their list of addresses." WHAT? So, in essence, they refused to remove me. You'd think they'd want to save their money and the trees involved in sending out their junk mail. What a horrible way to do business. read more

So I pay the $154 and made an appointment for August 12th. I call the number ahead of time as directed in their confirmation mailing a week before the appointment. Then they tell me that I have been cancelled!! WTF. They still won't answer my emails when I have asked for an explanation. Don't waste your time. All they do is try and scare you in their sales literature. Traveling pack of gypsies taking your money. You can do better. read more

I have had a battery of tests done every couple of years, starting in 2014. I had gone to a cardiac doctor once before this and he'd only done an EKG and an Echocardiogram. He charged several hundred $ just for that. Lifeline can do five or six heart/artery tests for just $100-200. Plus they offer prostate, thyroid, testosterone tests, osteoporosis, and more. I can tell you, if you got all these tests done through a doctor it could easily cost between $1000-3000. Sure, I had a waiting period, but I think mine was about half an hour. So, in a word, I think they offer a great service for a reasonable price--especially if you get in on one of their special offers. read more

Received a brochure from Life Line and decided to do the screenings. When I called and got a sales pitch which was kind of off-putting, but decided to make an appointment. Was also surprised that I had to pay upfront. After digging into Life Line and reading reviews, I decided I'd rather stick with bringing my concerns to my doctor and seeing what screens she recommends. I called Life Line back to cancel, and was told the only way to get a refund was via a gift card that I could use for their services in the future. I told them I'm not sure I will ever use their services and would prefer a refund to my credit card. I was told that they can only issue the gift card. I checked my email confirmation which says nothing of the sort. However, if you click on the link to 'view your receipt' it states at the bottom that if you cancel, you can only get a gift card. The rep didn't state this when taking my payment, and the confirmation doesn't state this UNLESS you click to view your receipt. Nice way to hide your disclaimer. So if you never, EVER use their services, you have given them your money for all eternity for absolutely nothing. Uh-uh. I called my credit card company to dispute this charge. Given what has transpired, I will never EVER use their services and am not cool with Life Line keeping over $200 dollars for doing jack ****. My conclusion? Stick with your doctor, bring your concerns to your doctor and give this 'company' a very, very wide berth! read more

I received an automated call canceling my appointment. No one ever called me back to reschedule and I did not receive a refund. I tried calling the laughable "Help Line" and entered a telephone Hell zone of an endless "on hold" (29 minutes) followed by a click to a dead-end number that I let ring for over 30 rings with no answer. read more

WORST: when I was told to lay down on the table, I noticed there was a stain on the pillow that looked like blood. I said to the female tech, "It looks like there's a blood stain on the pillow. She said, "It's not blood." I said, "It looks like dried blood." She said probably a staffer had spilled coffee. Then she said, "You don't have to use the pillow," and she whipped it off the table and threw it on the FLOOR! Oh great - now the next person who does use it won't know that it's been on the floor! NEXT WORSE: As I waited prior to being called in, I wondered if they cleaned the tables off between people. As I lay on the table, I heard a dry wiping sound in the space next to me after she released the person. I thought, Oh good, they must clean/sanitize the table top between people. BUT then I SAW tech only use the headrest paper towel to wipe the table off - dry! What good is a dry paper towel going to do to clean/sanitize after another person?! YUCK! The outside sandwich board signage at the front door looked like it had been run over by a Mack truck! Filthy! What a greeting to clients who have paid a high fee to be there! Makes you wonder whether Life Line cares about making clients feel that LL is a worthy medical screening company. First impressions count! Then, there was no signage inside when you entered the lobby to direct where to go. Had to ask person behind the motel desk where to go. The person standing at the room door didn't act like she was there to help or direct people. The rest of the staff were all dour-faced, unfriendly, just doing their job. I saw no smiles. I don't think I'll ever do LIFE LINE Screening ever again and I certainly won't be recommending . Very disappointing! read more

BUYER BEWARE!!!!! Life Line Screening continued to take money out of my wife's account AFTER she paid off her account. My wife called and asked for a refund of the extra funds being removed from her account and their comment, "we don't give refunds, just wait for us to screen in your area and get the necessary tests done." They took $180 extra out of her account. I could go on about the tests but I've said enough. Tom W. tom.wallace5@aol.com read more

I've seen all the bad ratings, and although I did have to wait about a half hour, it was more than worth it. My husband and I were treated very well, they asked a lot of questions and were professional and courteous throughout the process. read more

Scam business. We went to one those things and I am found so fake the whole thing. We still receiving mails from them after I told them to stop annoying us. No real screening. Please save your money. read more

I used to use Life Line Screenings on a regular basis. I quit using them nearly 2 years ago and probably won't use them ever again. I know more today about their screening tests than I did years ago. For the most part their screening tests are of mediocre quality. They are not totally worthless but neither are their tests anywhere close to the best you can do. I did not realize this a few years ago. For the most part their screening tests only flag the most egregious problems. In far too many cases their tests won't tell you that you have a problem when you actually do. Their carotid artery screening test flags blood flow problems. But many people who suffer deadly heart attacks or strokes don't have a blood flow problem. But they have enough arterial deposits to cause inflammation in the arteries. I have come to believe that I can better screening tests performed by using companies like Walk-in Lab for blood tests and a type of CT scan called a coronary artery calcium scoring test. The calcium scoring test gives you a pretty good general idea of how extensive your arterial deposits are. The higher the score, the more problems with arterial deposits you have. One good blood test for measuring inflammation in the arteries is called Lp-PLA2. Walk-in Lab offers an advanced lipid panel which is called Cardio IQ. It provides better information on what is actually causing inflammation in the arteries than the standard cholesterol panel. read more

Our screenings occurred in December 2019. The reports we received were for people who did not fit our physical description. For example, I am 6 ft 2 in and the report showed me as 5 ft 6 in and the weight was off by 100 lbs. We asked for corrected reports which we ultimately received but with no explanation on how the mix-up occurred. We asked for a refund for this shoddy work but were denied twice. Obviously, they do not care about the customer nor do they want our repeat business. read more

I was truly disappointed in My Life Line Screening as many of the things on My results were incorrect. They had Me several inches taller then I actually am. They had Me 60lbs heavier then My actual weight. Also They had Me as having extremely high blood pressure. I've never had high BP. I visited My Doctor and BP is still in normal rage. I called LLW and requested a do over as a Doctor could not give Me correct info on My test without the proper information. I was refused a do over unless I repaid. I had paid an extra $100 for additional test which were not given. They were not at all helpful, even snotty when I reached out for correction in this matter. I HIGHLY recommend going to Your regular Doctor instead of wasting so much money on this. VERY DISAPPOINTED in LLW screening. read more

So here it goes. Last year I scheduled a midday appointment and showed up 15 mins ahead of schedule. The check in area was buried with people. The front desk person stated that it would be over an hour before they can check me in. Knowing they were backed up, I decided to leave and reschedule. This time I set one of the first appointments of the day. Again I arrived 20 mins early. That was good because the building was under so much construction and the majority of their lot was not plowed. After driving around for 10 mins I found parking only to walk up to the building and find the Lifeline staff locked out. No one was there to let them in. What a waste of time. I can not recommend this company. read more

The facility for LIfe Line Screening at the American Legion in Rockville was SO miserable, I will NEVER have another Life Line Screen again. Nothing about that facility was good for the elderly. Poor access to building, once in door down half length staircase. Chairs so low, difficult to get up and down. Staff totally lacking in good bedside manners. IT was a MISERABLE experience, I will no longer subject myself to such a dreadful experience. read more

OK, I think I see a real problem here. I called the number on their website to try to get some information. The person I spoke with was very polite and helpful and I was in the process of setting up an appointment for me and my wife. I told him I would like to do a bit more research regarding the necessity for such testing as well as reviews of the company. He recommended setting the appointments for me and my wife and then do the research and if I decided to cancel the appointments I could do so. I agreed as long as I did not have to pay up front. He said I could pay at the appointment. After researching a bit more and looking at various reviews I decided I wanted to cancel. I did make a phone call and I supposedly have had my appointments cancelled. I decided to follow up in writing to cancel the appointments. First I simply replied to the confirmation email and asked them to cancel - it went to an unmanned email address. In reading various reviews on YELP I noticed numerous replies to reviews suggesting contacting them at SocialMedia@Lisa.com. (Note: I think this is the correct email address but in order to go back and check I'd have to back out of this post and I don't want to do that). It doesn't matter because I copied and pasted the email so I know it was correct. I got a notice saying it was undeliverable at that email address. At this point, I'm getting a bit concerned. I may be out of line giving 1 star when I haven't had the testing done but based on what I'm seeing this has scam written all over it and I'm simply saying that neither I or my wife WILL be there on the appointed date. I think I've canceled these appointments but now we have a public record. They don't have a credit card number so I should be in the clear. I did give them our Medicare Numbers - I hope I don't have an issue. read more

Don't ever give them your credit card. Life Line Screening is fraudulent! They are a complete scam center. They'll keep charging your credit card even after you ask them not to do it. We canceled last year but they ended up charging us dozens of times before we finally blocked them through our credit card. Now, after thousands of dollars, we're in full dispute and legal mode. They're predators and use scare tactics to go after vulnerable people. What a shame. read more

I'm in Minneapolis. These people are completely disorganized. My wife and I had an appointment at 10:40 - we we there at 10:20 - we didn't get to check in until 11:20. They had one check-in person who was way over worked. Then too while we waited, we discovered they had other people booked at the same time. They have electronic tablets, to fill in your other health info - these tablets are worn out - you have to 'hit' them hard to get them to register. Then too, their internet connection was really slow - it took forever. They had to refund our bone density test - because the machine was broken. The tests I received (which took maybe 10 minutes) were much less through than I expected. It's a complete rip-off. Don't waste your money. read more

I thought the testing was worthwhile for the cost. Please expect a 2-2-1/2 hour wait. Bring a book. The staff was very professional and explained the tests and what they were looking for. Good experience. read more

I wish I would have seen the review guiding people to: http://frugalnurse.com/2016/09/dont-reach-life-line-screenings/ My husband received the letter offering these tests from the Moose Lodge which made the tests seem valid. My guess is that the Moose Lodge Club is receiving a percentage of the money made, since the tests were done in a church, not a Moose Lodge. Why else would the letter come from the Moose Club. What we observed is the huge posters letting those on Medicare know of other services that Medicare does pay for. And we actually heard the staff recommending them to those eligible. Since my husband is not on Medicare yet, he was pretty much rushed out after the tests were complete. To us it seemed like a ploy to drum up business. Never again! read more

I am still waiting on my results - Over 6 weeks! I have called 4 times the past 3 weeks and they say you should have them as we sent priority Something is wrong and I believe there hiding something and stalling I wouldn't ever recommend this to anyone as they are unprofessional read more

I made an appointment two weeks in advance, received an immediate email confirmation, which included instructions on how to pre fill out some forms. There was also a video I could watch which showed what to expect. Once I got to my appointment in El Segundo at the Masonic Lodge today, the seating was socially distanced, everyone had masks, there was hand sanitizer available, and my temperature was taken as soon as I walked in. I want to thank Xavier, Roger, Rosie, Charlene, and the nice lady at reception whose name I didn't get. They were all very professional and accommodating, especially due to the fact that I have a severe hearing loss and they could see that I used my transcribe app on my phone to transcribe their voice as they spoke to me so I could read what they were saying, and they were all very helpful and I could not have had a better experience. Thank you! read more

I went to Life Line Screening years ago and was impressed. This new bunch were a joke. They treated the patients like numbers (and most were seniors). The Atrail Fib. Machine was broken. Did not see anything they used to check osteo. It was like a Screening Robo session. 2 people doing all the screening at once - one "nurse" poked me a dozen times with her long nails. Will be interesting to get the results. Will not use their service again. read more

What total incompetence! I showed up for my screening at 9:40am (10 minutes early) and was told that they were almost 90 minutes behind. Ninety minutes!?! I asked when they started that morning and they said 9:00am. Wait... You started at 9:00am. It is now 9:40am. So you are just 40 minutes into the day and you are 90 minutes behind??? How is that even possible! (Obviously they double and triple book. Don't expect to be taken anywhere near your appointed time.) So I asked for our money back and left. Unfortunately getting your money back is a bigger problem. I'm still waiting and they keep taking my number and promising to call back. No call, of course. UPDATE: I got one of their customer service reps on the phone and he approved the refund. So at least I got my money back. read more

They are completely disorganized. My appointment was at 10:45 - they checked me in at 12:55pm. The tests I received took less than 6 minutes and were much less than I expected. PLEASE DON'T WASTE YOUR TIME AND MONEY! read more