MCAI's main facility moved to 4355 Montgomery Rd (next door) in 2006. There are also MRI locations…read morein Yorkville and Joliet and a screening mammography suite in Willowbrook

Scheduling was easy but should be online. Hate calling to schedule anything in 2025…read more Check-in and actual imaging was on time and very professional. Not my first rodeo. Once imaging was done, I was handed a cd-rom and told results would be sent to my physicians office. That's where trouble began. CD had a website on it referencing a login and code to view results. No code was provided. Had to call and get it. Nothing sent to my doc. Had to call. Then Rayus only sent their radiologist report and not images. Had to call. We sent it now. Nope... they still only see report. What in the world? You had one job. This is all you do everyday. Its possible the receiving portal is at fault but I doubt it. Had to run the CD over to medical network office to get images uploaded in their system. Not cool. The minor dollars I saved and convenience of the storefront imaging site were wiped away by the waste of my time after the fact. Not sure I can recommend.

Had an MRI there last night. Super nice place, professional friendly staff. Very affordable.read more

Excellent customer service! Care quality and excellent office experience. Will recommend coming…read morehere for imaging!

The staff here is awesome. The facility is clean. Their MRI machine was much roomier than any I…read morehave ever been in, (and I've been in quite a few). The techs truly care about their patients. As someone who has worked in another radiology facility previously, I was extremely impressed with Fox Valley Imaging in Naperville. I would highly recommend them to anyone. Dan, the owner, is wonderful, and Zelda at the front desk was very helpful. High marks all around! I would definitely come back!

I went for a mammogram on May 29, Friday. The Lady doing the mammograms that morning was very…read moreunprofessional, she had wavy, a little longer than shoulder length hair, white skin blondish hair. She was a little too comfortable with her hands touching and overstepping limits when it comes to positioning breasts on the mammogram machine. She was like an octopus. I understand that a mammogram requires some physical contact, but she was way too close for comfort and her way of grabbing breasts was more like stroking then positioning on the machine. This definitely was sexual misconduct and is unacceptable and excessive. I have had plenty of mammograms and have never experienced this type of behavior which is inappropriate.

Very quick and nice. Staff is friendly. Had results in a matter of hours…read more What knocked down the review is that the tech put in I take calcium and vitamin d supplements when I don't. She asked twice and I said no both times.

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

I most likely won't be coming here ever again! I am so defeated by my last experience. I came in…read morebecause I was having flu like symptoms and thought I'd go in for some quick antibiotics or something. When I got there the staff was nice but she did tell me it will be a long wait, and she kept pushing for the tele-health option. This is where the doctor calls you via phone and you describe your symptoms to them and they diagnose you from there. They don't see you at all. I opted to do this option because it wasn't anything too too serious, just flu like symptoms so why not? It took about 1 hour to receive a call from the Doctor. She was friendly, asked me all the basic questions my symptoms, do I have any allergies, taking any medication, etc. she set up for me to get tested for Covid-19, Flu, and Strep Throat. I still never laid eyes on my Doctor, after you're done talking to to them on the phone you wait in the lobby to do any testing you may need. Waiting to get tested didn't take long at all. Got tested and I was free to go and they call you with the results. So, I got my call and to my surprised I tested negative for all 3 test. So, the same Doctor called me back with my results and told me she will be prescribing me with 2 medications and a nasal spray. One of the medications was for pain (I'm assuming for my sore throat), the other medication was a cough suppressant which the pharmacist told me was very, very strong. I ended up not taking the cough suppressant because that doesn't even sound healthy. I wanted to encourage my body to cough up any phlegm because that's how it naturally gets rid of the bacteria that's making me sick. So I did take the pain pill and I did the nasal spray. I thought all was well and I went to sleep for the night. I woke up in a huge pool of blood (like a really really big puddle, which I won't show because it's very graphic). And that was coming from my nose. Throughout the day my nose bled 3 more times and it was a lot of blood. I did not take anymore of the nasal spray or any medicine she prescribed for that matter. I ended up calling this facility and telling them what happened. I did not talk to the same Doctor but instead I was speaking to a nurse. She told me to stop taking the nasal spray (duh). So then that night I went to a different clinic and their Doctor told me that the spray that was prescribed is extremely strong and really dried out my sinuses. He told me to go buy some over the counter saline spray to put moisture back into my nasal passage. So I've been doing that and the nosebleeds have stopped, but my eyes are bloodshot red, like extremely red. I thought I popped a blood vessel in there or something, and they have been bloodshot red for going on 3 days. They're not irritated, or itchy, or discharging pus or anything crazy like that. I just think the nasal spray dried my eyes out too. I've tried eye drops but nothing is working. So I will be taking a trip back to the Doctor tomorrow to try to figure out what this nasal spray did to me. I've been running around looking like a deranged vampire, with these bloodshot eyes. I can't even go to work with my eyes in this condition, and I would really like to get back to work. I really wish I never used those prescriptions. If there's one thing I don't mess with it's my face. Hopefully I can get my beautiful eyeballs back. I'm so disheartened. I'm only giving 2 stars because the staff was friendly. However, please do yourself a favor and go elsewhere.

What a fun experience! I was surprised how clear the photos of my little guy came out. He wasn't in…read morethe best position at first, but our tech was able to get him to move with different positions. She was the best!

I can't recommend this place enough! I absolutely love it here! She is such a sweet person to work…read morewith and funny as heck! She makes you feel right at home, I felt like I knew her for years the first time we met! I have been here for my 4d ultrasound and now My sneak peek gender reveal and will be back!

I called to find out a price for an MRI if I self paid. No one answered the phone, but almost…read moreimmediately I got a text asking what I needed. I got the impression they did not want to speak to me, only text. I asked for the price of a self pay knee MRI and they told me $375 with no contrast and offered no other information. My doctor ordered the MRI and I was lucky enough to get an appointment for the next day which was great. However, my doctor's office sent it through my insurance for approval. The facility charged $1926 to my insurance and with the discount my portion is $525. I called to ask if I could just pay the self pay amount and I was told I needed to pay that at the time of the appointment. Once insurance is involved they get an outside company and I have to pay the significantly higher amount. The person who texted me with the price information should have told me that and I would have just paid upfront and not gotten insurance involved. Also, the day of my appointment there were several young women working at the front desk who seemed a lot more interested in chatting than helping patients. A couple acted annoyed by having to help patients. After my MRI I told them I needed a disc. I sat for 15 minutes waiting for my disc. I finally asked about it and it was done and sitting in the machine waiting. The woman who actually did the MRI was friendly and explained everything which was great.

Unfortunately, I can't actually review their services. I made an appointment for an MRI over 2…read moreweeks out, the orders were sent before they would schedule with appointment, so they HAD the orders from the doctors. The day before the appointment the radiology tech called to cancel my appointment because they don't do the tests on the orders from the doctor. I'm unsure why the appointment was even made given they reviewed the order at the time I made the appointment. It made things very tough because I had a date for surgery and surgeon needed to review the images to make a plan.

I called to schedule an MRI because my doctor wanted me to get in ASAP. The receptionist…read moreimmediately asked me if I had insurance and I said yes assuming that was a good thing and she immediately said she couldn't get me in any sooner (WITHOUT KNOWING WHEN THE APPOINTMENT I WAS TRYING TO GET IN SOONER THAN) unless I private pay. I got upset and said this seems like a scam and you are trying to take advantage of the fact I'm in pain and her reply was 'sure'. I then said so you are admitting to trying to scam me and she said you can think whatever you want to think. Unbelievable. This seems super predatory, just immediately bypass insurance and private pay please. We don't know when you are trying to get in sooner than, but we know you have to private pay to do it.

I had an excellent experience here! I was warmly greeted by Clarisse and the tech, Ashu, was very…read moreupbeat and professional. Mesha helped me with scheduling and was very accomodating. Very little wait time. The place was spotless. Very pleased!

Thank you Tonya, for doing a great job with me during the imaging session. You teamed…read moreprofessionalism and compassion in a somewhat stressful situation filled with uncertainty and anxiety. Also, I thank the scheduling staff for making the appointment simple and easy to manage with follow-up reminders. There is ample parking, and the office is easy to find and accessible! Your organization, professionalism, and empathy are appreciated! Great work, and I would highly recommend using this option for any imaging orders from a referring doctor. Tricia

From the owner: We take Walk-in Patients and accepts all Major insurances. read more

I was a walk in but they were quick, I left within 20 minutes. You sign in at a kiosk and wait…read more Process for employment drug screen was done within 10 minutes. The lab tech was kind and efficient. I'd recommend getting there very early if you don't have an appointment. Located in the heart institute 2nd floor.

First and only one in the waiting room for over 20 mins. 3 other patients came in after me.. late…read morefor their own appointments. And were taken ahead of me. The one woman working had the biggest attitude and she was the one who was running 20 minutes behind. Total wait time 35 mins for a 3 min appointment that I was early for while people strolling in after me just walked right in.