Unfortunately, I can't actually review their services. I made an appointment for an MRI over 2 weeks out, the orders were sent before they would schedule with appointment, so they HAD the orders from the doctors. The day before the appointment the radiology tech called to cancel my appointment because they don't do the tests on the orders from the doctor. I'm unsure why the appointment was even made given they reviewed the order at the time I made the appointment. It made things very tough because I had a date for surgery and surgeon needed to review the images to make a plan. read more

One of the best imagining centers I've ever used. Staff is polite and courteous and their machines are top notch. They also have great rates for those without insurance. I've used it for MRI and X-ray and I've been very satisfied with the care and service I received. Highly recommended read more

Too expensive, charge $4,300 for an MRI pre-insurance and left me on the hook for remaining amount. Did not disclose amount ahead of time, ask for too much personal information. read more

Absolute garbage. Would not have chosen this place, but Doctor wrote order for it. Go online to set up account and have to wait 24 hours for access? Strike one... Call the phone number multiple times throughout the morning and early afternoon. No answer, goes straight into voice mail each time. Strike two... Then I start reading reviews. Strike three There is a reason they claim to be so much less expensive than a hospital. Do yourself a favor and avoid this dump. I am however, looking forward to the AI bot that will give an insincere apology. read more

I called to find out a price for an MRI if I self paid. No one answered the phone, but almost immediately I got a text asking what I needed. I got the impression they did not want to speak to me, only text. I asked for the price of a self pay knee MRI and they told me $375 with no contrast and offered no other information. My doctor ordered the MRI and I was lucky enough to get an appointment for the next day which was great. However, my doctor's office sent it through my insurance for approval. The facility charged $1926 to my insurance and with the discount my portion is $525. I called to ask if I could just pay the self pay amount and I was told I needed to pay that at the time of the appointment. Once insurance is involved they get an outside company and I have to pay the significantly higher amount. The person who texted me with the price information should have told me that and I would have just paid upfront and not gotten insurance involved. Also, the day of my appointment there were several young women working at the front desk who seemed a lot more interested in chatting than helping patients. A couple acted annoyed by having to help patients. After my MRI I told them I needed a disc. I sat for 15 minutes waiting for my disc. I finally asked about it and it was done and sitting in the machine waiting. The woman who actually did the MRI was friendly and explained everything which was great. read more

My husband and I go here for our imaging needs. My appointments always go smoothly. They are on time with their appointments. The radiologists complete their write-ups quickly. To date my physicians have been pleased with the quality of the imaging. The women who answer the phones and work behind the desk to manage check-ins have always been pleasant and have done their best to be accurate and as speedy as possible. I see one of the reviewers calls them "Mexicans." That tells you more about the reviewer's bigotry than it does about the quality of the staff. Bear in mind many of us showing up for these appointments are in pain and/or worried about our health, so we are not necessarily in the most upbeat frame of mind. I think they do a good job of keeping smile on their face for everyone. read more

Horrible experience. They made me wait almost an hour after my appointment time. I will not go back.

my appointment went well, and the staff was able to assist me in a timely manner. Which was impressive with the amount people there and all the calls they had. read more

Do NOT go here! This place is the absolute worst place I've gone for imaging. It's dirty and the employees seem really unhappy working there. I heard them talking about how the owner is only concerned with the amount of money he makes not concerned at all about the patients or the cleanliness of his business. Just a terrible place!! Awful!!! There's no improving this place! read more

If I can give a 0 I would the reception desk Mexican girls are rude. We waited for over an hour had other people go before us. They do not show any kind of care very demanding. I would not recommend coming here if your doctor ordered it here. Ask to go somewhere else like Elk Grove imaging!! read more

My procedure was done with no problems. Staff sent the results as soon as they were available to those who I had designated to receive them.

Went for an ultrasound for which they did not perform because they didn't do due diligence prior to my visit and I had to go to work. I was treated with little regard for their ignorance and I left after waiting nearly 45 minutes for my appointment and for them to call my doctor while I sat there. So many reviews like this. AVOUD USING NAPERVILLE IMAGING for your services. The owner doesn't care, management doesn't care. Therefore this review is well earned. Zero stars of it was an option! read more

Naperville Imaging Center - This is my response from my dr regarding Naperville Imaging's poor handling of my visit. - Diagnostic Services Near Me - Naperville, Illinois

I had an unpleasant encounter with the receptionist, whose name is Dani, as she told me on my way out. She's inefficient and unprofessional at her job, and rather condescending, actually. She insisted that the self pay fee had not increased recently when in fact, it did increase in the past week or so (since new equipment has been installed). Shouldn't the employees know that the fee has recently increased? I arrived with the exact amount of cash I was told my exam would cost (since I was not informed about the new fee when my appointment was rescheduled on me). This put Dani into a tailspin. I asked if she could honor the pricing that I was told when I made the appointment but she rudly continued to insist that I had brought the incorrect amount of cash. I ended up paying the balance on a card and had a wonderful and kind tech do my exam. read more

Very high charges in addition to insurance for normal and routine services like MRI/XRay.

worst billing department in entire industry. avoid Karrie like the plague. they sat on my payment for 3 weeks before cashing check, and issued $25 fine for their mistake. read more

The ladies at the front don't know how to do their jobs. Everyone in the room was called before my mom WHO IS on OXYGEN! We just needed a simple X-ray. Sad performance never coming again. read more

I called an hour early for test resuts to be picked up and said it took only 15 min and came by one hour later to pick them up and was told basically that I didn't call and who did I speak to on the phone and they didn't have it ready. People in the front desk already give off rude and bad vibes then had to wait for the results If they didn't believe me check my phone record calls and see how I was on hold read more

I have been trying to schedule an ultrasound for the last hour. I have been hung up on three times after fully providing my information to them. This has been the most frustrating experience. I would not recommend them. read more

Everyone here was very nice. The whole process was easy and efficient. The MRI was larger than some. I would highly recommend.

I had two problems with my MRI at Naperville Imaging. First, the image quality is inferior, definitely NOT up to "the latest equipment available" as proclaimed on their website. Specifically, the resolution of Naperville's 1.5 Tesla equipment is significantly less than what can be achieved with a 3 Tesla machine. The stronger magnetic field of the 3 Tesla machine means that the voxel (the 3D equivalent of a pixel) can be much smaller, which provides a much clearer, higher resolution image. Sort of like going from 1080P to 4K. Upon viewing the MRI from Naperville, my orthopedist complained about its inferior image quality. (He is part of Northwestern which uses 3 Tesla equipment). The radiology report was not definitive (language like "not inconsistent with a possible fracture of the...") which my orthopedist attributed to to the comparatively poor resolution of the MRI itself. My second problem was in trying to discuss the image quality issue with someone at Naperville Imaging. I called several times and after explaining my question, was directed to to an extension, only to end up in voicemail. And when my voicemail was eventually returned, I had to once again explain the issue, and then get redirected to another party, only to end up in another voice mail. Arghh!!! In the end, I was unable to get any kind of explanation from Naperville Imaging on how they might overcome the resolution problem. Apparently, even with a 1.5 Tesla machine, there are ways to improve image quality (e.g. by reducing the field of view, decreasing the interval between slices, etc.) but whether Naperville can do that or not, I don't know and I wasn't able to find out. Bottom line: not all MRI's are created equal. I went to Naperville Imaging to save money on my MRI, and I did do that. But the image quality was definitely inferior. If your doctor needs a high resolution MRI image, a "3 Tesla" quality image, this is not the right place. read more

Bait and switch! Take a look at their MRI pricing in the pictures. Average price $470...then how did I get a bill for $3475 AFTER insurance. Beware of misleading pricing! read more

Naperville Imaging Center - Pricing - Diagnostic Services Near Me - Naperville, Illinois

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Doctor and staff rude and not helpful. I have 2 broken feet and have little balance. No assistance was offered to help remove 2 heavy boots, just watched me struggle. Doctor had no bedside manners, wouldn't answer questions said he would talk to me. Waited in room, he never came back. Went to the front desk and asked about how much longer the doctor would be and were told results would be sent to the referring doctor. Went to my surgeon and he had no results! He called the other doctor and was told he hadn't read the scans yet, this was 2 weeks after scan was done! Still have no results! I would NEVER recommend this office! read more

Great service. Very attentive to details and they care about your preferences. Very fast and they on time delivery of medical results. The facility is so clean from bathroom to changing rooms and lounge areas including parking. read more

Naperville Imaging Center - Front side of building. - Diagnostic Services Near Me - Naperville, Illinois

I had an MRI done at Naperville Imaging in November. The service was fine and the tech was great. A few days ago, I got a "This Is Your Final Notice" invoice from a collection agency for $100, which I assume is for co-pay. This was also the FIRST invoice I got for the procedure. Their accounting seems to be screwed up. I hope they keep better track of patient records than they do co-payments. You may want to consider another imaging center. read more

I had a procedure done and was paying out of pocket for the procedure and was not billed at the time of the visit. I assumed I would get a bill in the mail. I received a call a week later telling me that I owed $350 and was told if I didn't pay that day that I would be billed approximately $1500. read more

Billing Department is a disaster! We set up a payment plan with them right after we received the bill and matched it up with our EOB's. They processed the first payment, then when we went in to make a second payment the following month, we discovered that we had $0 balance. Of course, nobody would answer the phone at the front desk every time we called to straighten it out. Then 1 week later we discovered that they had sent the bill to a collection agency then proceeded to inform the collection agency that we owed the money 3 months longer than the true date. read more

First of all, the ladies at the back room doing the imaging are very nice and professional. However, the front desk receptionist is very unprofessional and rude. I was told on the phone that whatever balance will be left unpaid by my primary insurance will be sent to my secondary insurance. Prior to my appointment, I made it clear that I can't afford out of pocket that is why I want to use both insurance for my imaging and to know ahead of time any costs involved, only for me to receive an email bill a night before my imaging. After my appointment, I asked the receptionist about the invoice I received and she asked one other receptionist to help. This receptionist was screaming at me as if I am some trash. I felt so embarrassed because there were people in the waiting room and everyone was just staring at me. She could have explained it courteously instead of screaming at me. They only nice to Mexicans and whites I believe. Another off thing for me is, before my check in, the receptionist asked of my date of birth and I told her in a calm voice cos there were people in the waiting room, and she repeated it so loudly that everyone could hear. That is just a HIPPA violation. What happens to protecting your client's identity especially when people are around? She really needs more training on her job. She could have simply asked of my ID to get it from there instead of saying it so loud. read more

This is by far the worst office I have ever been to. They are completely rude, not helpful, and will force you to make 2 trips to get imaging, I'm guessing so that they can bill my insurance a facility fee two times since I could not get a clear response on why. read more

Absolutely horrible medical office! Go elsewhere, they don't answer the phone, they don't understand URGENTLY when sent from doctors office! Horrible customer service! In these times of uncertainty, the medical field is failing us ALL! read more

These guys sucks, They can ruin your credit as they are in a too much hurry to send to collection. If you miss your bill by a week or so it will end up in collection and by the time you know it will be too late and they will mess your credit that you build with hard work. AVOID them read more

Points for cleanliness and promptness on day of appointment. The actual patient experience left a lot to be desired. I had recently switched my OB due to a move and he sent me over to this facility for my 32 week ultrasound. On arrival, I was promptly escorted back to a room by the tech. The tech did not introduce herself or make any effort to make me feel comfortable beyond instructing me to lay on the exam bed. At my previous facility, they had a screen on the wall so that my husband and I could see the ultrasound in progress. This was not the case here and the tech did not turn her screen towards me. My husband said he could barely see anything as well. She did not make any effort to take the initiative to explain how the visit would go. I finally asked if I would be able to see the screen for a glimpse of the baby we were so looking forward to. She curtly said that she has a "lot of pictures to take" and would show me when she was done. The rest of the ultrasound was spent in silence. The techs at my previous facility would explain what they were doing and make small talk. We didn't hear any heartbeat. After she got the images she needed, she did turn the screen and let us see. The baby was turned in a not great position and she did not go above and beyond to get a better angle. We barely saw anything. We got four print outs of the ultrasound on which pretty much nothing is clear, whereas my previous facility would provide entire rolls. I work in healthcare and am very aware of what good patient care is versus subpar and this was definitely the latter. The tech made no effort to involve myself or my husband in the visit or to generally connect with us as people beyond what task she needed to perform. I realize that this is a general imaging place, and doesn't specialize in all the fuzzy feelings an OB centered place would be more apt at, but I can't imagine coming here and experiencing such cold treatment if I was worried over the health of my baby or if there was any other health issues I would be needing imaging for. At the front desk, I noted a sign stating that they would provide a $5 Starbucks or Dunkin' gift card in exchange for a good review, which is a red flag as well. Good reviews should come from excellent care of the patients a facility serves, not the prospect of receiving a gift card. read more

I come here repeatedly for imaging services... front desk girls are friendly & my appointment is usually right on time!!! good scheduling!!!

Poorly organized. Appointment canceled by them since they didn't do their job to get necessary paperwork into place. Mid sentence, person working in office asked me what my name was, after having been on phone with me for over 3 minutes! How do you not know who you're talking to, and you called me?! After that, made me wonder if they even have the right person pulled up in their system! Total frustration for numerous occasions, playing phone tag, etc... went and found a different imaging center with a higher grade MRI than this place, and canceled with these guys altogether. Wouldn't recommend this place. read more

Buyer beware. No problems with the service. Very friendly. HOWEVER, they charge a 2% processing fee (Not even a flat fee), on the balance if paying with credit card or debit card - this includes healthcare spending account card. If insurance hadn't covered most of this bill, we would have had to pay them $35 additional for the privilege. Will make sure we choose different location next time. read more

I had extremely bad experience with my biopsy procedure. The doctor did the biopsy at wrong spot, and within 20-25 minutes, he realized his mistake. Then, within one hour, he did my biopsy at the correct spot. This was an extreme mental torture for me (besides physical pain). My suggestion is to ask the doctor if he is doing the biopsy at the correct spot. I will never go there for any of my procedures. read more

Wanted to give you some feedback on Natalia in the front office who showed absolute lack of empathy during my appointment today. I had to reschedule my appointment already once and push out the MRI by a week despite being in pain and requiring an MRI to follow up on appropriate treatment with my doc. The office is also very inefficient because I never got an email or text confirming or reminding me of my appointment time. I arrived at the parking lot at 11:30am as there was construction and had to re-route to and struggle to find the way to the office location. I finally was able to find a spot away from the office and had to struggle to walk to the office due to my back pain. So I was obviously a bit late for my appointment. No one at the front office had communicated to me about the construction at the office that would require me to plan ahead and arrive early for my appt. Liliana at the front desk however requested my ID and insurance card and proceeded to check me in at which time Natalia went to check with tech and came back to tell me I had to reschedule again for a 2nd time given I was late and I was expected to check-in at 11:15am. I did mention I had not got any confirmation via email or text reminding me of these at which point Liliana confirmed they didn't have my email on file - is that my problem or the inefficiency of the front office to take necessary information during intake and confirming appt? However I am 100% certain you have my cell phone number because you have called me so my question is why didn't I get text msgs? And geez why would you take my ID and insurance card if you were not going to do a patient intake. At this point I said its ridiculous and I won't be interested in rescheduling and asked them to figure a way to accommodate. If they didn't I was definitely going to not reschedule but change providers. Frankly this is not the first doc office or lab where I had to wait around beyond the appointment time as a patient so not being able to flex for consumers needs to change in healthcare as a practice. Really guys do you think docs and health care professionals are the only ones with lives or that patients have to wait around for you when you run late and not vice versa? An effort was made to get the tech. I told Natalia that I don't want to talk to the tech but want to talk to a manager or supervisor....but she didn't move or act like she heard it and it required me to raise my voice to make sure she heard the request loud and clear. Still no response she is just sitting in her chair acting as if she heard nothing. I walk up to her and ask if she heard me to which she says I was yelling. Well I didn't have to raise my voice if you acted on it in the first place and did your job. She finally gets up from the chair goes inside and gives a call to the manager Sara and explains the situation and claims she offered to take me in if there was a no show at noon or that she is open after. Both these options were not offered to me in the first place. Am sure Sara gave her the right direction to figure a way to accommodate but Natalia wouldn't do her job which is to convey the msg and explain it to me because she didn't want to talk to me at this point (she thinks I have a hearing problem too to not hear what she said to Yasmin). The saving grace was Yasmin who showed the maturity to explain and advise on the plan to accommodate me. Would like to commend her for stepping in and doing the job of the front office desk despite it not being her role. And to top it all it was my birthday so thank you Sara and Yasmin for making my day despite Natalia's efforts to make it go downhill !! read more

Parking was a little limited at the time I went. Another time I was here it was better. Staff was quick and efficient but not overly friendly or outgoing. Everything was clean and well maintained. My mammogram tech was good. read more

This is my 2nd visit to this center for an MRI. The front desk staff if professional, friendly, and they could answer my insurance-related questions. Going to a non-hospital imaging location saves you and your insurance company BIG bucks. When I checked out today, they stuck a flyer in my disk with my images that broke out how much average costs are for various procedures at a local hospital as compared to Naperville Imaging (based on Blue Cross Blue Shield negotiated rates). One of their examples was an MRI for the Lumbar Spine. At the hospital, an MRI would be approximately $1,785 plus a radiologist fee of approximately $200 for a total cost of almost $2,000. At Naperville imaging, the MRI is $591 and there is no radiologist fee. I would have never have thought the prices would be so different and that you pay for a radiologist at a hospital to read the images! Going to Naperville Imaging is a no brainer. Everything ran on time and I was in an out in under 45 minutes. read more

I have been coming to see Dr. Kancade several times in the last year for ultra sounds on my toe. I have been continuously getting ganglion cysts . Although I would really like these darn things to stop growing back!! Every visit the reception desk staff are very personable and Dr K is awesome !!! He has a great personality. Makes you feel very comfortable!! I would highly recommend this office . read more

Staff does not follow through on sending films to hospital in which case I was needing a biopsy to confirm if was malignant or not. I was informed a week ago that the films would be sent over. This never transpired because hospital called me this morning wondering where films are. When I called to inform staff of this, I explained what happened, and I was asked who I spoke with and I replied this was very upsetting I was hung up on. COME ON AND BE ACCOUNTABLE PEOPLE! read more