slowest service EVER, i've been here twice now for pre employment testing and physical. i've had to…read morewait over an hour just to do my drug test and sent back to the waiting room to wait another hour for a room to be open for a physical. i've NEVER had to wait this long at any other medical center

Absolutely slow service. Plan to wait for multiple hours even with a near empty waiting room.read more

This office is wonderful and caring always follows up with you and listens like a doctor shouldread more

From the owner: After years of working as Hospital Medicine Doctors, we came to recognize how the care of our…read morepatients is divided and is being handled by various caretakers and providers. In order to arrange the most effective care treatments and cater to all of our patients' needs, we created Swan Primary Care. We strive to make healthcare easier for everyone, whether they're in a hospital, nursing home or clinic, we ensure that our doctors will manage your care directly and help you recover efficiently.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Wow. Let's start from the beginning, I was feeling terrible all week, went to Northwestern urgent…read morecare in the city on Friday, told them my issues and they sent me home with ear drops. Symptoms worsened, faced swelled even worse and swallowing/talking were bringing me to tears and I could barely open my mouth so I went to Physicians Care on Saturday. The receptionist was so kind, as well as the RN, then I got to meet Dr Augier. Saying she was so caring and patient doesn't even begin to explain it. She said "I could send you off with an antibiotic and steroid but I wouldn't sleep tonight because I'd be worried about you". She sent me to the ER- turns out I have an abscess that was blocking part of my throat and needed a procedure done immediately. I woke up today feeling almost 100% bc she didn't brush me off like the previous place did. If I could make her my primary physician, I would!

As a walk in, I was forced to make an appointment and it was still over 60 minutes wait. They…read moreseemed to be having a great time in the treatment area with all the talking and laughing. Just needed drug screen, I didn't need to see the provider. The intake person was bothered when I would ask if my appointment would be soon. Never again.

I have never had to research or even think about home health care ever before, and recently my…read morefather had to have knee surgery, so there I was in quite a predicament. I did not have too much time to find a caregiver, so I called a few places that happened to be at the top of the list when I searched for "Home Health Care." I like to think of it as Home Health One found me instead of the other way around. They were the 3rd call I made. The first 2 companies had recordings and I was on hold most of the time. When I finally did speak to someone, you could tell they were trying to speed up the process more-so than I was, so I felt overwhelmed and pressured and hung up. When I finally got to Home Health One, I was able to speak to a real human right off the bat. She answered every one of my questions thoroughly, was extremely patient with me being a newbie to the process, and assured me my dad would be in good hands. That, she was absolutely right about. A nurse was in my living room with my dad the next day. Assessed him and even made him smile, which I haven't seen in a while... I don't normally spend time writing reviews, but this was a great experience and I felt that I should share it, as I know most of you are currently in the same boat as I was.

From the owner: The number one choice for Home Health care. - Skilled…read moreNursing - Rehabilitation Services (PT/OT/ST) - Medical Social Work - Home Health Aide - Pharmacy - Diagnostic Laboratory - Phlebotomy