Friendly staff and fast result! I did a PCR test for travel as well as a free blood test. Close to…read moreO'Hare, convenient location for traveling testings.

Came here for a PCR test before Christmas, I still haven't received any results via email. Two…read moreweeks later with no results, good thing I wasn't going anywhere that I needed to have them. The staff seemed very friendly but if you don't receive the results, what is the point of taking the test?

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

Refused to see me. Went in thinking maybe I have bronchitis because I'm been fighting a cold all…read moremonth. Literally the most worthless experience of my life. #worthless

Went with my husband here because in the past I have gotten great service from the doctors. But a…read morefew weeks back was totally opposite. The lady doctor which I have never seen work at this location saw my husband was so unprofessional. She prescribes him medication and tells him that it wont work but still prescribes it smh. we were very unsatisfied with her service. I definitely recommend asking for doctor Mohammad which was who I seen and was very professional.

Went to Urgiclinc this evening and by far the best experience, customer service, staff, online…read morescheduling, very clean, and they have a coffee station which I definitely needed. The staff were so personable and made us feel so welcome! The doctor listed to all of our concerns without rushing us.

At 7:30 a.m. on a Thursday morning, feeling miserable from a probable flu bug and hoping to get a…read moretest to confirm a diagnosis, I began the online process for making an appointment with the Minute Clinic on Plum Grove in Rolling Meadows, choosing a 9:30 a.m. appointment that same day. I answered the required questions about symptoms, personal details, consents and insurance. I got to the point at which the system told me I was 60% done with the scheduling process. The only remaining step was the pre-appointment check-in. This feature, however, showed a lock icon and said it would be available at 9:15, 15 minutes before my appointment. I received two texts after this reminding me to do the pre-check-in, but there was no way to complete it. After a half hour I got another text saying that my appointment had been cancelled because I had not done the pre-check in. When I attempted to start again, I was told the next available appointment was not until 11:50 a.m. Went through all the steps again with the same result--got to 60% complete and was told I needed to do the pre-check in, but the feature was locked--" Will be available at 11:35." Received text telling me appointment had been cancelled. Note on the website said Walk-Ins Welcome: Current wait time 1 hour 50 minutes. Went into the store to try to talk to a human being. While waiting, thought I'd try to make an appointment at their customer kiosk (or see whether one of those I'd already made had magically registered in their system. The kiosk was offline. Waited 20 minutes, during which time I attempted to make another appointment on my phone. Told next available appointment was at 2:50 p.m.--mind you, only an hour and a half had elapsed since I started attempting to make the first appointment. Healthcare provider on duty came out and I attempted to explain what had been happening. She turned the kiosk on and gave an explanation that some appointments had been cancelled that morning, so the system was thrown off--well, yeah?! There were only two people in the waiting room and two names on the screen shown as waiting or being seen. Healthcare worker said she couldn't tell me how long I'd have to wait as a walk-in, as she was the only one there--could be several hours...or was possible I wouldn't be seen at all. Student intern walked through steps to try to schedule an appointment--next available 6:50 p.m. "Would you like that one?" she asked--at which point I gave up and went home to bed. What a mess and what an insane runaround to put people through who are already physically miserable. CVS Minute Clinic needs to do some serious work on their system. I'm sure the healthcare workers are fully capable...IF you're able to get in to see them. Good luck with that.

The nurse who took care of me was professional and right on with her diagnosis and my script was…read moreready before I even left CVS. The minute clinic is awesome!

My 21-year-old son was not feeling good ears were bothering him had a headache throat, we went here…read moreThe doctor spent like 5 minutes with him did not do any kind of test just told him to go buy some delsym and some pure saline drops gave him a specific brand to get, we did He suffered for a couple more days till I got them into a regular doctor I drove him because he was feeling dizzy on top of that, I took him to Duly by Costco on meacham road, I wish I thought a checking there a couple days earlier to see if he could get in. The doctor there looked in his ears right away The other doctor did not even look at physicians immediate Care they never looked at his ears never looked at his throat! Well this doctor at the duly took one look in each of his ears and told them you have an ear infection in both ears That's what's causing all this problem, a real diagnosis! So he prescribed antibiotics and within a day of taking them the pain started to ease up finally the kid had some relief after being up so many hours because he couldn't sleep because of pain. And then my son paid their copay that his insurance tells him to pay while we were there well at least that's what we thought it was when the lady charged him 93 bucks for absolutely nothing, about 5 months later he gets a bill in the mail wanting $286 bucks, then they send him an email and a text and the text and email both say that he signed up for auto pay so this place saved his card information when he made the payment he did not write his card number down did not give them permission to do an auto pay and they did not turn it into the insurance company but no they did take it out of his card which is linked to his bank account and we had to fight it because they did not have permission to do an auto pay so watch yourselves if you go here you are better off going to the emergency room. I will never again go there myself or take my husband or my children there. I went months before like a half a year probably my son for a problem I had with my leg They did an x-ray and said everything should be okay that this sore I had on my leg next to hardware was fine there was no infection in the bone, but guess what there was an infection in my phone I had hardware on my tibia and my fibula and there was in fact an infection in my tibia I had to have the hardware removed, and my tibia cleaned out to get rid of infection. So I have good reason not to trust this place for myself and with my son going there They are rip offs they have no clue what they're doing! Go to the emergency room and skip this place well we were there I heard them send somebody that came there to the emergency room anyway for an x-ray because theirs was not working or the tech wasn't there something. And so according to what I heard they had spoke to them on the phone before coming in and when they got there and said what the problem was they could have been told and should have been to go to the emergency room because it sounds like you will need an X-ray and we are not able to do it today but no instead they let the person stay with their child and why so they can get more money No doubt they build the persons insurance and charge them the copay and who knows what they tried afterwards. If I could rate this place on the scale a negative zero I would do that

I came in for persistent stomach pain. The attending physician did not do anything just use his…read morestethoscope on my chest over my (??) and after that told me to go to ER because we do not have machine for MRI, CT , etc. Did not even check where the pain is or suggest any pain reliever to take. Then after couple of weeks their billing department entered a transactions in my bank account for the bill without my permission plus I got a paper statement also in the mail. They have my bank card info because I paid the initial fee. I filed a dispute for the bank transactions and my bank took care of it. I still get a bill statement which I have to request for itemized of the charges.

The wait times are ridiculous. My appointment was at 12:50 (I showed up 10 minutes early) I wasn't…read morecalled back until 1:35, where I sat in the room and wasn't seen by the provider until 2:05

This place is absolutely terrible. We are here now for my son's shoulder injury and the place is…read morecompletely empty and it still took them 45 minutes to take him into a room. The receptionist was extremely rude and spent the entire time looking up wigs and hair extensions on her computer. Horrible customer care. The nurse and practitioner were fantastic and very nice and caring!

Oh my gosh. I am visiting from out of state and developed a sinus infection. Booking the same day…read moreappointment online was so convenient. They got me in at exactly my appointment time. NP Leader could not have been nicer or more efficient and my prescription was ready when I walked up to the counter.

They are very kind, carimg & helpful staff here. They have always gone the extra mile wile being…read moreprofessional & kind here