Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

This office is wonderful and caring always follows up with you and listens like a doctor shouldread more

From the owner: After years of working as Hospital Medicine Doctors, we came to recognize how the care of our…read morepatients is divided and is being handled by various caretakers and providers. In order to arrange the most effective care treatments and cater to all of our patients' needs, we created Swan Primary Care. We strive to make healthcare easier for everyone, whether they're in a hospital, nursing home or clinic, we ensure that our doctors will manage your care directly and help you recover efficiently.

This place is super friendly and the opportunities for taste tests have been great. Easy to…read moreregister and qualify for studies and generally decent times to go. They take great care with their people and it's worth signing up to be in their database.

I find these folks to have an edge - part-rude, part-condescending, part "WTF." The WTF comes from…read morerealizing they may not care at all about supposed essential aspects of a study, by their responses, when trying to get clarity on how to be a good study participant. When the participant cares more than the staff, Oh, My, God. Gobsmacked.

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

The ladies here are super nice…read more Justine who does the actual test. Is very comforting. As she is prepping you she keeps your mind busy by talking of light subjects. She explains the procedure very well. She lets you know that there are intervals where you can talk to her and move around. I had to scratch my nose, so she guided my hand to my nose. The actual bedding seemed like foam, comfy. She put a wedge under my legs to help the lower back. My MRI was for my neck and the device wasn't intimidating. What I laid my neck on was sorta like a U shaped pillow. Then like a grill, sorta like a football player wears was open, is put on your face, not confining at all. Added plus I got to listen to Yanni's music. I texted my doctor, if I ever need a MRI again, I definitely want to go there. Update: As comforting as they were the MRI my orthopedic doctor said the CD wasn't done well. This really upsets me, because he said if therapy doesn't help I'll need to go to a different place to get another MRI. it upsets me because I'm claustrophobic I needed to be sedated for the Bloomingdale MRI and now I have to go through this again.

I don't know why people don't review the MUCH HIGHER COSTS things like hospitals, lawyers, etc on…read moreyelp! It could be VERY helpful to people vs what restaurant is nice to eat at lol. The person that MRIed me was great. Very good at what they do, caring, and engages in conversation. Let's face it it can be awkward taking a test and meeting some random people, but the people at ANY job who at least attempt to talk to you are above and beyond the average worker just going through the motions. At least the person I had was that way, which was great. As in the end we all do our little ways to help, but they really do add up and help others so because of great service 5 stars.

I have been having 24 hour urine samples tested by Litholink for some 15 years. My experience with…read morethem has been hit or miss, mostly miss. TWICE, they have mixed up my samples and sent me and my physician results that were clearly not mine. How do I know? Firstly, a patient has to provide the volume on the submission paperwork. The volume on the report was no where close to what I indicated on the form. Secondly, most of the reported urine parameters were grossly different from any of my previous results. Upon retesting, the results were then in line with my previous results. Poor quality control and sloppy lab work. IMPORTANTLY, the company would not discuss this matter with either me or my physician. But they charged for the analysis anyway. These 24 hour urine tests and associated blood draws are inconvenient at best. What a waste of time resources. I'm done with them.

If I could give zero stars - I would…read more First - they won't send a 2nd kit if the first is still open. Fine, but I went to a different doctor so how to handle? Don't go to the website - apparently that is run by LabCorp and Litholink can't do anything about their content - where there should be an alert that tells you that a 2nd kit will not be sent until the first one is received. Don't talk to them on the phone to ask if you can pick up the 2nd kit; they will tell you on the phone you can - but then when you go to a LabCorp to pick it up - they won't give you anything and tell you it is not possible. This should have been pretty straightforward - instead, it is the most painful part of the process...aside from the kidney stones themselves. What a terrible place...

Some of the nicest people and they don't get enough credit. My experience at Quest Diagnostics has…read morealways been really good.

Good afternoon, I had 2 appointments here. The first…read moreappointment was done with a lot of attitude there was no show in values from the phlebotomists. The labs where never uploaded on time and when I asked for my results they said they would give me a number and never did. The second time is now and I have been waiting for 1 hr. My appointment was at 10:10. It's 11:00 And they promise that they will see me soon.

I am so thankful I discovered this practise! I've been coming here for years and the excellent care…read moreI've been given has helped me survive hormone imbalance issues. I see Anjitha. Not only is she highly knowledgeable, she is so warm and caring that I feel like I a coming to see a friend when I come for an appointment. I love that they seek to find natural solutions for optimal health!! I"ve even recommended this place to several friends, and everyone has had a positive experience.

I was seen a little over two weeks ago. Blood was drawn. Still awaiting results. I contacted them…read moreafter 10 days, and was told it could take as long as two weeks to get results. It alarms me that it takes so long, as many tests are compromised when the same is old. The cost of the visit was $275, out of pocket.