***Sum it up short - you will be waiting for a bit (up to an hour or close to it), so please keep…read morethat in mind, also this area/location not really wheelchair accessible*** **I have to admit out of all who were working the doctor herself Palo C. (Sorry if I misspelled your name wrong) was friendly and apologized for the wait and explained/expressed her concerns after receiving the Xrays, I also want to give the guy who took the Xrays with the tattoos a shoutout/mention - he was also very friendly, kind and patient. Especially helping my coworker getting out of the wheelchair and onto the bed for the x-rays. ** **I would also like to note that my co-worker who needed to go is in her 70s as you possibly read my review** A co-worker of mine took a bad fall on Friday, we made an appointment at 1:20. Arrived at 1, waited till about 2:11. After being seen needed to wait another 20 to 30 mins for xrays. When we arrived there was a big curb for her and the wheelchair to get over, when arrived we were displeased to see no automatic doors to help her inside as I push the wheelchair (very hard when one is in a wheelchair and one is pushing - No one offered to help or assist (maybe workers in back didn't know but receptionist did and noticed it was hard to wheelchair in but she contunied to sit there). Thank God for a fire chief and ambulance to be there, fire chief himself helped me lift her out of the car, into the wheelchair, guiding her in with the doors. If you happen to read this or see this - THANK YOU SO VERY MUCH AGAIN! When the receptionist checked us in I will admit the check in process was fast. The building itself is clean inside and out. I wish the receptionist was a little more personable and helpful (I understand that she might be young and maybe 1st job but still). Debated about rating this location a 1, but when you really consider everything you do understand the wait time, again the building was clean. Some staff were knowlege and helpful and others weren't. I guess the big thing for me at this time leaving this review- would be it not being wheelchair accessible.

The wait times are ridiculous. My appointment was at 12:50 (I showed up 10 minutes early) I wasn't…read morecalled back until 1:35, where I sat in the room and wasn't seen by the provider until 2:05

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

DO NOT USE THIS FACILITY!!!! They follow the "hospital billing practice". YOU WILL BE CHARGED FOR…read moreEVERY LITTLE THING...in ADDITION to your Urgent Care Co-Pay. My urgent care co-pay is $50 for my Aetna insurance. Because they charge like a hospital, I ended up having to pay my $50 co-pay plus an additional $300 for my daughter's 30 minute visit. Mind you all they did was take some blood (and she still had to go see another doctor after this visit). I had to pay for the doctor she saw, a room fee, the blood work being drawn, and someone to read the blood work. I'm sticking to the Duly network. They bill appropriately. Stay away from Endeavor Health. They are a scam.

DO NOT GO HERE !!!…read more Visited 5/21 to get prescribed antibiotic for sinus infection. Waited 50min and saw doctor for 10 min. And what I found was that they call themselves as "Urgent Care" but on the side they end up billing insurance company as non-urgent office visit. They use a hospital billing system to up charge people. And ended up billing me extra $150. I paid $50 co-pay on the day of and they billed $150 separately saying "office visit" and it goes to deductible. Wtf?

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

Took my money for a consultation then totally ghosted me. I have records of making multiple…read moreattempts to contact him for a month and was completely ignored. Flagrantly negligent.

My daughter has been struggling with severe acne breakouts, possibly from hormones, allergies, or…read morean unknown cause and we went to Doctor Anand Thakkar hoping for some real help. Unfortunately our experience has been extremely disappointing. We were charged over $1,000 the very first day for bloodwork, and given a treatment plan costing around $3,500. We were told she would see improvement in 3 months and results in 6 months. It has now been over 4 months and not only has my daughter not improved, her condition has actually gotten worse. The doctor has only seen my daughter twice, despite promising weekly zoom call check ins. Most of the time he is unavailable, does not return calls, and when we finally reacher him last time- he was extremely rushed and the visit lasted 5 minutes (him standing by the open door). The supplements that were part of the treatment plan were constantly out of stock or on backorder, leaving my daughter without the support we were supposedly paying for. Overall, I feel the communication, follow-through, and quality of the care have been far bellow what was promised. My daughter has missed school, and has been in a difficult emotional state because she truly believed this treatment would help. At this point we feel we need to seek care somewhere else. It has been a month and a half since our last IV therapy and we have not had a single call or check in for progress. I am sharing this so that other families know what we went through and can make informed decisions.

My 21-year-old son was not feeling good ears were bothering him had a headache throat, we went here…read moreThe doctor spent like 5 minutes with him did not do any kind of test just told him to go buy some delsym and some pure saline drops gave him a specific brand to get, we did He suffered for a couple more days till I got them into a regular doctor I drove him because he was feeling dizzy on top of that, I took him to Duly by Costco on meacham road, I wish I thought a checking there a couple days earlier to see if he could get in. The doctor there looked in his ears right away The other doctor did not even look at physicians immediate Care they never looked at his ears never looked at his throat! Well this doctor at the duly took one look in each of his ears and told them you have an ear infection in both ears That's what's causing all this problem, a real diagnosis! So he prescribed antibiotics and within a day of taking them the pain started to ease up finally the kid had some relief after being up so many hours because he couldn't sleep because of pain. And then my son paid their copay that his insurance tells him to pay while we were there well at least that's what we thought it was when the lady charged him 93 bucks for absolutely nothing, about 5 months later he gets a bill in the mail wanting $286 bucks, then they send him an email and a text and the text and email both say that he signed up for auto pay so this place saved his card information when he made the payment he did not write his card number down did not give them permission to do an auto pay and they did not turn it into the insurance company but no they did take it out of his card which is linked to his bank account and we had to fight it because they did not have permission to do an auto pay so watch yourselves if you go here you are better off going to the emergency room. I will never again go there myself or take my husband or my children there. I went months before like a half a year probably my son for a problem I had with my leg They did an x-ray and said everything should be okay that this sore I had on my leg next to hardware was fine there was no infection in the bone, but guess what there was an infection in my phone I had hardware on my tibia and my fibula and there was in fact an infection in my tibia I had to have the hardware removed, and my tibia cleaned out to get rid of infection. So I have good reason not to trust this place for myself and with my son going there They are rip offs they have no clue what they're doing! Go to the emergency room and skip this place well we were there I heard them send somebody that came there to the emergency room anyway for an x-ray because theirs was not working or the tech wasn't there something. And so according to what I heard they had spoke to them on the phone before coming in and when they got there and said what the problem was they could have been told and should have been to go to the emergency room because it sounds like you will need an X-ray and we are not able to do it today but no instead they let the person stay with their child and why so they can get more money No doubt they build the persons insurance and charge them the copay and who knows what they tried afterwards. If I could rate this place on the scale a negative zero I would do that

I came in for persistent stomach pain. The attending physician did not do anything just use his…read morestethoscope on my chest over my (??) and after that told me to go to ER because we do not have machine for MRI, CT , etc. Did not even check where the pain is or suggest any pain reliever to take. Then after couple of weeks their billing department entered a transactions in my bank account for the bill without my permission plus I got a paper statement also in the mail. They have my bank card info because I paid the initial fee. I filed a dispute for the bank transactions and my bank took care of it. I still get a bill statement which I have to request for itemized of the charges.

My job sent me here for a drug test and it was hassle free! The parking lot was spacious, and my…read moreco-workers and I were assisted right away. You will need the order form and your government issued ID to be able to take a drug test. Then, they will call you in to do the urine test. You are required to remove your jacket and empty everything out of your pockets. Results should come in within a few days. The facility was clean and seemed very organized.

Nice staff, but they are so slow. No appointments so it's walk-in only. This makes them even…read moreslower. Usually a 2 hour wait at least. It would be faster just to go to the ER or your doctor. It's so ridiculously slow.

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Had a great experience at this urgent care. Making an appointment was easy online. Checkin process…read morewas straightforward and the gentleman at the front desk was helpful and friendly. The nurse Beth was super sweet! And finally the PA Miranda was fantastic! Super kind, curious, helpful, and explained everything beautifully. I was seen immediately at my appointment time (I think it may have actually been a few minutes early even). I felt like they genuinely listened to my concerns and provided all necessary examinations/tests based on my condition. Truly felt well cared for.

Came in at 7:05pm with my 10 month old baby who I suspected had pink eye. I quickly learned this…read morewas an "appointment only" immediate care. The doctor "Dr. Horne (?) did not have a 7:15 or 7:30 so the front desk coordinator went to ask if she would see me and the baby. She returned to tell me that I QUOTE "has paperwork from the day she would like to catch up on". Appalling. We sped 4 miles away to St Charles to WellNow who was open until 8. They were amazing and I could not reccomend them more and Dr. Lola. The reviews for this place are all true - don't go here.