The care is fine depending on who you get as your provider, but the billing is the worst. They only…read morecare about getting paid; they won't even add you to the wait list in the office unless you give them a credit card. The billing aftermath is the worst - It look 4 months to get a bill from them, and then they tell me it's past due! Also I was billed for items I did not consent to, so make sure you check the line items on the statement whenever they finally send it. It's nearly impossible to get anyone to actually help you when calling WellNow directly as they are clearly reading from a script. Find a different urgent care and save yourself some headaches and wasted time on the phone with WellNow billing.

This place is absolutely terrible. We are here now for my son's shoulder injury and the place is…read morecompletely empty and it still took them 45 minutes to take him into a room. The receptionist was extremely rude and spent the entire time looking up wigs and hair extensions on her computer. Horrible customer care. The nurse and practitioner were fantastic and very nice and caring!

Got my blood draw was first thing in the morning. Went well…read more Impressed with the staff. Staff knowledgeable

Very professional group and they listen. They have always helped us in all the issues we hadread more

I have been here before for routine things but this visit was to the orthopedic department…read more Everything went exceptionally well from reception to promptly being called in. I highly recommend Dr Ryan Robin for his excellent listening skills and ability to explain everything step by step and answer all my questions. He put my mind at ease with the pain management process of ultrasound guided injection and it was practically painless.

Your doctors are wonderful. Your billing department is horrendous. They have wasted literally…read morehours of my time in follow up calls (15+) on one issue... with the worst customer service I have ever encountered. The communication is horrible. The record keeping is erroneous. The explanations are nonsensical, or non existant. There is zero follow through, and I get to start over every time I call back. Duly please, get rid of this contractor and replace them with someone competant. Your patients deserve better.

Looking through the reviews, it appears people either love or hate this Endeavor location. There…read moreare many five star and many one star reviews. My experience has always been good. When I need lab tests, this is the place I go. They have a quick and efficient check-in process, and those who check you in are always very nice. And I've never waited more than 15 minutes to be called back. More - the test results are always up on mychart.com quickly. Often, I see the results before I hear from my doctor. So, I find this Endeavor location to be a good one to go to.

Do not appreciate that Endeavor is cutting many services at Alexian Brothers hospital. Now need to…read moredrive much further for several of my healthcare providers.

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

Took my money for a consultation then totally ghosted me. I have records of making multiple…read moreattempts to contact him for a month and was completely ignored. Flagrantly negligent.

My daughter has been struggling with severe acne breakouts, possibly from hormones, allergies, or…read morean unknown cause and we went to Doctor Anand Thakkar hoping for some real help. Unfortunately our experience has been extremely disappointing. We were charged over $1,000 the very first day for bloodwork, and given a treatment plan costing around $3,500. We were told she would see improvement in 3 months and results in 6 months. It has now been over 4 months and not only has my daughter not improved, her condition has actually gotten worse. The doctor has only seen my daughter twice, despite promising weekly zoom call check ins. Most of the time he is unavailable, does not return calls, and when we finally reacher him last time- he was extremely rushed and the visit lasted 5 minutes (him standing by the open door). The supplements that were part of the treatment plan were constantly out of stock or on backorder, leaving my daughter without the support we were supposedly paying for. Overall, I feel the communication, follow-through, and quality of the care have been far bellow what was promised. My daughter has missed school, and has been in a difficult emotional state because she truly believed this treatment would help. At this point we feel we need to seek care somewhere else. It has been a month and a half since our last IV therapy and we have not had a single call or check in for progress. I am sharing this so that other families know what we went through and can make informed decisions.

I have been to this location a few times as a 'walk in' patient. I expected to wait for a while,…read morebut was helped rather quickly. I recently made an appointment in the wee hours of the morning. When I arrived, I barely sat down and they called me in. The PCT (Raymon) was very friendly and professional. He listened carefully to my concerns. The NP (Adrienne) came in to see me within a few minutes. The service has always been really great. I have had x-rays and minor labs in the past, and felt heard and well taken care of by al the staff. I highly recommend the appointments as you can go online any time to make and appointment. It even will tell you where you are in line if there is a wait. Thanks for the great service, and for caring!

My 21-year-old son was not feeling good ears were bothering him had a headache throat, we went here…read moreThe doctor spent like 5 minutes with him did not do any kind of test just told him to go buy some delsym and some pure saline drops gave him a specific brand to get, we did He suffered for a couple more days till I got them into a regular doctor I drove him because he was feeling dizzy on top of that, I took him to Duly by Costco on meacham road, I wish I thought a checking there a couple days earlier to see if he could get in. The doctor there looked in his ears right away The other doctor did not even look at physicians immediate Care they never looked at his ears never looked at his throat! Well this doctor at the duly took one look in each of his ears and told them you have an ear infection in both ears That's what's causing all this problem, a real diagnosis! So he prescribed antibiotics and within a day of taking them the pain started to ease up finally the kid had some relief after being up so many hours because he couldn't sleep because of pain. And then my son paid their copay that his insurance tells him to pay while we were there well at least that's what we thought it was when the lady charged him 93 bucks for absolutely nothing, about 5 months later he gets a bill in the mail wanting $286 bucks, then they send him an email and a text and the text and email both say that he signed up for auto pay so this place saved his card information when he made the payment he did not write his card number down did not give them permission to do an auto pay and they did not turn it into the insurance company but no they did take it out of his card which is linked to his bank account and we had to fight it because they did not have permission to do an auto pay so watch yourselves if you go here you are better off going to the emergency room. I will never again go there myself or take my husband or my children there. I went months before like a half a year probably my son for a problem I had with my leg They did an x-ray and said everything should be okay that this sore I had on my leg next to hardware was fine there was no infection in the bone, but guess what there was an infection in my phone I had hardware on my tibia and my fibula and there was in fact an infection in my tibia I had to have the hardware removed, and my tibia cleaned out to get rid of infection. So I have good reason not to trust this place for myself and with my son going there They are rip offs they have no clue what they're doing! Go to the emergency room and skip this place well we were there I heard them send somebody that came there to the emergency room anyway for an x-ray because theirs was not working or the tech wasn't there something. And so according to what I heard they had spoke to them on the phone before coming in and when they got there and said what the problem was they could have been told and should have been to go to the emergency room because it sounds like you will need an X-ray and we are not able to do it today but no instead they let the person stay with their child and why so they can get more money No doubt they build the persons insurance and charge them the copay and who knows what they tried afterwards. If I could rate this place on the scale a negative zero I would do that

My job sent me here for a drug test and it was hassle free! The parking lot was spacious, and my…read moreco-workers and I were assisted right away. You will need the order form and your government issued ID to be able to take a drug test. Then, they will call you in to do the urine test. You are required to remove your jacket and empty everything out of your pockets. Results should come in within a few days. The facility was clean and seemed very organized.

Nice staff, but they are so slow. No appointments so it's walk-in only. This makes them even…read moreslower. Usually a 2 hour wait at least. It would be faster just to go to the ER or your doctor. It's so ridiculously slow.

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Had a great experience at this urgent care. Making an appointment was easy online. Checkin process…read morewas straightforward and the gentleman at the front desk was helpful and friendly. The nurse Beth was super sweet! And finally the PA Miranda was fantastic! Super kind, curious, helpful, and explained everything beautifully. I was seen immediately at my appointment time (I think it may have actually been a few minutes early even). I felt like they genuinely listened to my concerns and provided all necessary examinations/tests based on my condition. Truly felt well cared for.

Came in at 7:05pm with my 10 month old baby who I suspected had pink eye. I quickly learned this…read morewas an "appointment only" immediate care. The doctor "Dr. Horne (?) did not have a 7:15 or 7:30 so the front desk coordinator went to ask if she would see me and the baby. She returned to tell me that I QUOTE "has paperwork from the day she would like to catch up on". Appalling. We sped 4 miles away to St Charles to WellNow who was open until 8. They were amazing and I could not reccomend them more and Dr. Lola. The reviews for this place are all true - don't go here.