They take forever to do my hat! They said 15 min for embroider. I came in 30min. They had NOT started on it. I had to wait in the store for them to start it because i was outside and they would not get started! Finally they saw me lingering around the store and they yell .. ill get started on your hat! An hour later that i had bought it !! *disapointed* read more

Came at 10:00 and no one was there waited only 5-10 minutes though. . Came to see they can do embroidery. I'll check in another day come later .i assumed it's the mall they'd be open already when the mall opens . read more

Employees were nice. Helped me find the right size for my hat, even gave me a recommendation since I've never owned a hat in my life. Specifically a fitted hat. read more

Always come to this place everytime I want to get a new cap. They have lots of varieties of cap brand, mostly New Era and 47 Brand, so it's a good place to get a cap from every MLB, NBA, NFL, etc teams, or you can even customize your own. Unfortunately, there are limited choices of cap compared to the other Lids store since it's always running out of some special items. Beside all, the staffs are friendly and even let you know about some advice from what you want to get. read more

Do not go here to purchase your hats. Horrible customer service, went on Dec. 30th to try and return/exchange a hat my daughter bought for my son which was too tight. The assistant manager male, Hispanic working at 6:30 PM was completely rude and confrontational. Told us we could not even exchange the hat for a bigger size/ tried to rationalize that we didn't want the money just wanted a hat that would fit. (Tags and stickers still on it), no gift receipt. He continued to raise his voice and basically said to leave the store after we wanted to talk to his manager. The hat originally purchased at Montclair Lids but they didn't have the size we needed, so they recommended we try other Lids in the area. Hesitantly told us manager was going to return Thursday Jan 4th. Other customers overheard him yelling, left the store as well. We will never shop at another Lids store again and will make sure all our friends and family go give their business to other vendors who care about their customers. read more

I wouldn't even give 1 star, terrible customer service and quality. I came to purchase a hat for my boyfriend for our anniversary. They spelled a word wrong and Vanessa the "manager" won't even take accountability or help the situation at all. All she had to say was that I have to purchase a hat all over again. I'm not spending $80 on another hat that will probably get messed up again. Definitely wont be coming here ever again. read more

Went in earlier today and had was helped by a young gentleman named Dominic. He was very well mannered and helped my son and I. Great with children and all the customers around us. I promised my son only one hat because his baseball team had just won their championships. Dominic really worked the hats on me and I ended up letting my son pick out 3 hats. Also one for myself. Customer service was 10/10. Definitely going back for all my hat needs. Make sure to find Dominic and he'll give you his expertise on hats. Thank you so much for making our day! read more

Awful customer service on 8/11 around 2pm. The 1 star is for being located close to home. Shop here if you like being treated like crap.

stopped by here and found some white hats that i needed for work. The hats were really dirty because they were there for a while. Kyle was looking in the system to see if he could order me some new clean ones. after no avail, he gave me a discount. I showed him a picture of the embroidery i wanted and they came out perfect. However he did forget to put another hat that I purchase and since i was already on the freeway i was not able to go back and make it on time before closing. not a big deal since I have the receipt. I'm just happy that i was able to find the hats for hat i was so desperately looking for and the perfect embroidery that I needed. read more

Waited 3 Months for two Caps, They were for Christmas Gifts, Caps Were Paid for In Early Nov. Delivery was to take 2 weeks by FedEx, Guess not, what a Failure... Never again... Called and asked for a refund, They said it would by 6 weeks... BULLSHIT... read more

So I saw that they had a BOGO 50% off on 1/10/13 so I placed an order online for 2 items that qualified for the promo. Shipping was on the high side, so I opted for the "ship to store" option which was free, but took a couple days longer (which makes zero sense to me, you'd think the store would be getting weekly inventory). So today 1/23/13 I still havent heard anything via email or telephone. My understanding is that the store will call me once the item have arrive. So I call the 800 customer service to see what the status of my order was. Apparently the items arrived at the store on 1/21/13 - two days ago. Checked my caller ID - no calls from Lids. Checked my spam folder - no emails from Lids. So I print my receipt and drive to the store. Theres only 1 employee working (5pm) and theres 3 customers there before me. Wait......wait.....wait. "Hi Im here to pick up my items." "Oh yeah I saw that order the other day". I asked her why I didn't get notified - and she said the stores phone doesn't work, and hasn't worked in months. And the employees are told to use their cell phones to call the customers. Just a horrible experience all around. Not blaming the employee for being understaffed or the phone not working. Or not wanting to use a personal cell for business calls. Thats just management being cheap and trying to save a buck. read more

Don't come here to buy hats. The prices are about 5 to 6 dollars more on hats then buying online or anywhere else. Plus one of the employees look straight loaded like if he just smoked a bowl. Clear eyes still can't fool anybody bro don't smoke and work man. read more

They had exactly what I needed. Pretty straight forward. The manager at this location was very professional and knowledgeable in this establishment. read more

Terrible customer service. Like bro no one asked you to work here. If you don't like your job just quit go find another job you hate. They falling asleep on the job. They don't wanna help out the customer at all. Like bro I'll climb up there and check the sizes of the hat. Pretty sure he had the size I wanted just told me no to be a dick don't think I didn't hear u tell him underneath your mask. Both those dudes in there have a bad customer service attitude. Like I said go find another place to work at bro. Customers can tell you don't give a shit about your job and don't wanna be there. read more

Terrible customer service. Was just at the store with my parents trying to exchange a shirt for a smaller size and they handed the right size to my dad he tried it on and everything and at the end they're like we can't exchange it because the shirt smells like perfume and another girl said it smelled like armpits. My dad didn't even tried that shirt on he had tried another one on an L and since his was an XL he assured it wouldn't fit but they were saying it smelled. I smelled it myself and it had no smell at all. They kept smirking and laughing as If it was a joke. The manager Matia M called her other manager on the phone and said we could let out our frustration on customer service and there was nothing they could do. They kept saying they didn't want to take a loss but the shirt was already paid for we only wanted to exchange not return and it was one out of 4 shirts we had bought. We had been very good customers and had bought many lids and shirts before and I don't think we deserve to be treated with such disrespect. I would but a 0 star if I could. read more

5 STARS !!! Minute we walked in we were immediately greeted my son (13) didn't know his hat size and purchased manger noticed and immediately helped us to correctly size him. Kyle was extremely patient exchanges his items and did with the greatest customer service!! Great customer service is so hard to find very rare these days so when you find it acknowledge it! Thanks Kyle read more

So, because i am a very good customer to Lids, i received some coupons in the mail. They were 5 off a 25 purchase and 10 off a 40, sweet going to Lids. They happened to have a sale of $10 hats so i thought this is the best opportunity to use my coupon. I understand it says some restrictions apply but considering the sign they had up just said "10" and nothing else, no asterisk or anything i figured im good. So i picked up 5 hats, didnt even think i was gonna get that many and was ready to go. The guy says the coupon is rejected, not cool. AND BECAUSE IM STILL VERY LOYAL TO LIDS, I STILL GOT TWO!!! I see this store in particular has 2.5 stars and it is about to go lower. Lids, as a loyal customer I will now be taking my business else where...sad freaking day read more

Bad Service here, the lady working there was just in the corner looking at customers. while asking her for a price on a hat she kept asking what hat what hat twice. after showing the style she still didn't acknowledge the question until i looked for the price, her service is horrible another encounter was a lady asking in spanish if she worked there she needed help, the lady working there just stays quite and just tells her i don't know what your saying? i helped the lady translate to the other girl and she just points to where the lady needed help didn't even attempt to see what else she needed. sadly i didn't get her name but her attitude is horrible! read more

Don't EVER EVER EVER order a hat here! First waaaay too overpriced Two terrible customer service when you call their warehouse! I got a defective hat shipped to me. After 1+ hiurs on phone they wanted me to pay AGAIN and have then reship out the hat. Not only that they wanted me to drive 12 miles to return it to nearest store!! I am the one inconvenienced here!! HANDS DOWN ONE OF THE WORST BUYING EXPERIENCES OF MY LIFE!! LONG LIVE AMAZON!!! read more

Good store if you love buying hats. They have a lids club card you can buy that gets you a discount on your upcoming purchases. Enjoy this store because they have Broncos hats when most other stores do not. Also the staff is nice and always willing to help. If you are looking to buy a hat check out the store. It's right across from Vans. read more

Went in to get a Dodgers playoff hat. As soon as I asked for a hat, the young man in the store asked me for my size and had one within minutes. Thanks Lids read more

The dude that opens in the morning is super rude and looks like he hates his job. Gives out tons of attitude and will not help you out at all. read more

This review is for Lids in general. Horrible online service. Ordered a hat and waited 12 days to be able to pick it up at this location. The only reason it was 12 days is because I called to see if i could pick it up. If not, who knows how many more day i would have waited. In an age where delivery time is so important in retaining and gaining new customers Lids is clearly behind the standards Amazon has set. Sorry but I'll never buy another hat from Lids read more

Went in here this last weekend to pick up two hats that we had shipped there from our online order. Free shipping to the store vs having to pay for shipping to get it delivered to our home... shoot! I'll take the free shipping. We had our ordered process fast and we did receive the phone call from one of the representatives at Lids, at this particular store to inform us that our hats were there. First impression was a bit off but once the guy helped us out, he was pretty cool and really easy going. Really chill and helpful and even said it was "cute" that we had matching hats. He wasn't so sure what signatures were needed but I am glad he asked his coworker to help him out so that way it was done correctly and we wouldn't have to come back later to sign again. Too bad I do not purchase hats very often, this place seems like a really easy going place to shop at. read more

Worst store ever. Horrible customer service. Their deals are bullshit. Every time they have "deals" they bump up their prices. What is that!? Nothing but rip-offs! This store needs to be shut down. Every time I go to the West Covina mall, no one is there, their lights are off and the gate is closed.. during mall hours! read more

The customer service was impeccable!!! Colby was extremely patient with me and ensured that I would love the embroidery that I was getting on a hat for someone special. He showed me how it would look on the computer and also took his time to show me other fonts that were available. I wish they did apparel...but Colby was cool enough to suggest one of their sister stores for embroidery on apparel. Life saver all around!!!! Amazing experience!!! read more

So we walked in right now the guy asks if we need help we say we are just looking right now and than I see a hat we like so my gf asks do you have 7 1/8 he says I don't know whatever size I have there we walked out RUDE I was gonna buy 4 hats but I'll never go back there or to that one read more

Four stars...only cuz the store gets kind of crowded & it sucks cuz I hate tight spaces. But love how helpful & courteous the employees here are read more

Pretty small store but very helpful staff. Lots of LA fan gear. But I'm an Eastern Conference fan. There's a huge double sized kiosk in this mall that actually has twice as many options and better variety. read more

Logan gave me excellent customer service he went far and beyond to find what I was looking for we need more people like him and Ausell too thank you. read more

Worse service ever with two associates and they where on their cellphones every question we had not once did they look up. We wher in the store for 10min look for sizes etc and they continued to ignore us even started a convo with each other read more

Good customer service. I had to be a pain in the ass today and return/exchange a bunch of hats and the cashier was very patient and helpful.

Ausell was GREAT! I called many other lids stores although they were very courteous they were way below Ausells level of professionalism. He went above and beyond tracking five Memorial Day Angel hats (since they sold out fast) from other locations. He even did the embroidery on all five of them prior to pick up. He was AWESOME. Thanks Ausell! read more

Took my son today to buy a Dodger hat and we had the worst service. Laurence was so rude and gave so much attitude. I will never go and buy from that Lids location again. read more

Ughh so I took my girlfriend here yesterday to pick out some hats for Christmas and that is the only reason I even continued with my purchase because it was the worst experience I have ever had at any lids first of all they were rude not very helpful at all, then I seen the sign about the rewards card of course none of the associates offered this info and the guy I asked was like oh yeah we have that I was like okkk! Really! I just told myself I'll ask the cashier so I finally get to the register and asked him and again he was like yeah we have that I was just irritated at this point so I said yes I know I would like to purchase it so he said oh ok never explaining how it works but I know my gf loves her hats and other lids locations so I knew she wanted this card! Needles to say I will not be returning to this location even though it is local! Ohh yeah I almost forgot about the annoying associate singing and repeating everything the cashier and customers were saying he thought it was funny for some reason! read more

I walked into lids in West Covina for an exchange. I knew it was going to be busy cause it was right after the holidays. Roslin the manager took at least 15 min with a customer (customer showing pictures on her cell phone)while the rest of us waited to pay for our items. She was the only cashier. Totally unprofesional. I have no idea why I gave it one star. read more

not a big fan of hats but i was looking for specific hat for a while and could not find it until i called this store they where able to hold it for me the staff was very helpful and friendly read more