I was very disappointed with the service, or lack there of at strut bridal salon. I did happen to…read morefind the wedding dress i wanted and I did receive good service at my 1st apt, but what happened after my first visit is where everything went wrong....
I went in February to go dress hunting.They were dress shop number 2 of 3 I was planning to visit on that saturday. I had made reservations and when I arrived, I did have to wait for the girl before me to finish, but that was okay, because there were so many pretty things to look at in the front, I was well occupied, I also got to meet the woman who does their alterations which was nice because she ended up doing my alterations as well. And she did a fantastic job, btw!
I had the pleasure of working with Aubrey who was actually fantastic. She helped me try on several dresses. But I found 'the dress' on the second try. She said the dress had just come in the week prior and I was either the 1st or 2nd to try it on- remember that! She got my measurements, took down my order and told me the dress is coming from Europe and that I should put a rush delivery on the dress to make it by the end of May since my wedding was July 18. I pay for the $150 standard shipping and an additional $200 for rush shipping.
May 29 - i get an automated text from strut stating my big day is almost here... wait, I haven't heard anything about my dress.
June 2- I call asking for an update on my dress as I was told it would arrive end of May. They said we don't have any tracking on your dress, can we call you back?
June 4- i get a call from nick stating they are still trying to locate my dress and that they can't get a hold of the designer.
About 5 days later I call to ask about an update, they said they finally got a hold of the designers family and found out the designer had recently passed away! I was extremely saddened for the designer and her family and I told the shop I completely understand but the dress was supposed to be delivered 2 weeks ago, do we have any idea on if the dress is done? They said they are working with the family on getting that answer, I guess nobody else works in her studio??
About 2 weeks later, I call again for an update on my dress. At this point, my wedding is in 3 weeks and I still have no idea where my dress is. The designers family was arranging a funeral and sorting through her work... in the end, I never did get an answer from anyone about what happened to my dress...
So what did I wear for my wedding??
To make up for the loss of my dress, they offered me the sample dress I tried on back in February, but here's the kicker... I would have to take it at the full price! That's right, they refused to provide any discount on the used dress I ended up wearing on my wedding day that I paid full price for on a dress I never even received. In fact, they told me they offered to refund me for the dress because they were going to turn around and resell it for $200 more than what I paid for it! And that they guessed I might be able to find a dress somewhere else...???
They said they would get the sample dress 'cleaned' for me and told me i can pick it up on June 26, i dont know how many more times that dress was tried on since Feb, but it was not cleaned, AND i had to wait another 30 minutes to get my dress, WITH an appointment! I was schedule for my fitting on that same day and luckily she was able to rush my dress so that i had it back by July 11, 1 week before my wedding!!
My dress was beautiful and my wedding turned out amazing, so in the end I still got my dream dress, just the used version at the cost of a lot of so much unwanted drama, hounding, rude behavior from the manager Tamika, and the owner who wouldn't even talk to me and I paid full price for a sample dress.
It also took 4 phone calls, a half dozen texts and almost 1 month after my wedding for them to finally refund me the $150 in standard shipping and the additional $200 for rush delivery. They at first said they didnt owe me anything and i told them to check again as i made Tamika write it down and note it in the computer, apparently she never noted it in the computer and i had to send them a screenshot of the bill i told her to give me a copy of - the amount that is owed back to me. They also still refused to give me any sort of discount and I received zero apologies. I would NEVER recommend this place to a friend... so buyer beware!