If I could give her NO stars. I went in to have Loly's Bridal (who I am assuming is also her name)…read moreto tailor my daughter's confirmation dress and add rose embroidery to the entire white dress and add rose embroidery throughout the dress and make veil to match the dress with red roses. She quoted me $275.62, I gave her a deposit of $75.62, leaving me with a balance of $200.00. Since I do not live in Huntington Park, I called less than a week later and asked her how the order was going. She said "Please come in I want to have your daughter to try it on and see if you want me to add more roses on the dress". I went that Sunday with my daughter and my cousin. When we got there, she brought the dress and veil out. First, she didn't listen to my clear instructions on how I wanted the dress, in our initial meeting I clearly gave her instructions on the rose embroidery placement on the dress. She placed a few roses, and I did not pay for the dress to have a few roses. When it came to the veil she also just put a few roses on her veil, I said "Please add more, this is not acceptable. "She then said, "I only have a few roses left and they are not going to be enough for the dress, but I can add them to the veil." I had no choice, but then goes to the back and brings out this black fabric with roses and says, 'I have this one, but the red roses are on black fabric because where I went to buy it, they did not have any more white fabric on red roses." Apparently, she cut all the rose embroidery from the fabric, and she never once mentioned this was going to be the technique. I would NOT have agreed to that. Her assistant said, "It took me so long to cut all those roses out."
I told Loly and the other lady that I gave Loly clear instructions on what I wanted and that she should have called me that there weren't enough roses because I would have easily sourced a fabric store in the fabric district of Downtown L.A. She then got REALLY irritated and went to the back and told me she wanted me to take the dress that day. There was a change in Loly's mood immediately, when I began questioning her. We waited longer than 30 minutes, while she added more roses to the veil. I settled on the dress not having as many roses, because my daughter and my cousin said Loly is mad, let's just pay and leave. I went to pay my $200 balance, (as written on the receipt). Loly then said, "I didn't include the veil, that will be an additional $75.00." I told her that it's incorrect that the veil is written on the original receipt. She had the original receipt and then she proceeded to add $75.00 below my balance on the original receipt. OMG, I said "Did you just do that?" I paid with my bank card with the intention of disputing the extra $75, she added, with my bank. Once I paid, I told her she was a thief and should be ashamed of ripping people off. She didn't say anything, because I have a feeling, she does this all the time. I am disputing the $75.00 she added to my bank and showed my bank proof the original receipt had the veil included in total I had to pay $350.62 for her poor work, $75.00 that she added in front of me. I could not believe her, in plain sight, she ripped me off. Don't give this old lady any business, she is DISHONEST AND IS A LIAR. SHAME ON HER FOR BEING A THIEF
