I'd give this venue 5 stars, but let me tell you about the experience I had at the box office.
Last night I was waiting in line for to buy tickets for the Shook Twins show. The man in front of me gave the guy working the desk his card. The employee (an older gentleman, wearing a fedora and track pants), was having an issue scanning the card he was given, and had to enter it in manually. He said "Your card is shot, but I can do it this way." He also asked for ID to match the name on the card, which I know is standard practice in a lot of places. I got my ID out of my wallet and ready to hand to the employee, just to speed things along. The person in line ahead of me got his tickets and was on his way.
I handed my card and ID to the employee. He said "I don't need your ID." I thought it strange, but okay. That's fine. He then says, in reference to the previous customer, "I don't know why people hand me damaged cards and expect me to do all the work. That's okay. It's his karma. My system remembers his card number. Will it work the next time he's in here? No. Did he deserve to get told? No." I didn't know how to react. I just took my tickets and left.
I was just kind of confused by the whole thing. It wasn't that hard to enter 16 digits and click a couple of boxes for the expiration date. I'm really hoping this guy was just having a rough day, but even then, don't complain about it to OTHER CUSTOMERS.
Unfortunately it kind of put me in a funk and I don't think I was fully able to enjoy the concert. From what I understand, the staff of the theater are all volunteers. I highly suggest not letting this guy volunteer again. read more