Honestly this used to be one of our favorite places to go, always had great service and good food but the last couple times we've been there (food has still been great) but our service has been awful and we have been utterly disappointed when we ask to speak to management or ask why our service has been lacking. This last visit just tipped the ice burg for us. We were there with a group of about 7 of us, we had 3 drinks that never came out (even after reminding the waitress about them multiple times) - including a beer, a cider and a mixed drink. We then had to ask for one of these items to be removed from our checks and also realized the reason 2 of the items never came is because they were never ordered by our waitress. We also had ordered rice, that never came and then had to request that be removed from the check. The third tipping point was the waitress brought out an extra beer at the end of the night, we didn't order it and then she said "well it's already poured, so someone should drink it" we were then charged for this beer, that no one ordered nor wanted. When we got our checks we asked for this to be removed, and then asked to speak to the manager. When we asked to speak to the manager, our waitress argued with us saying our service was good, and basically told us we had zero reason to complain. We politely requested to please speak to the manager. Once the manager came over, she seemed extremely uninterested in our visit, what had gone wrong or even fixing the problems or making it so we would feel like we would want to come back. The manager eventually said she we would remove the extra beer from our check, and as a courtesy remove one more beer from our check (which was unnecessary, but appreciated). Overall, our experience with customer service here has been poor, and it doesn't feel as if it's somewhere we will frequent anymore. read more