Literally, Liberty Plumbing is Johnny on the spot. We had a gas leak and they not only came PDQ, but the acrobatics they had to go through to fix it were quite dangerous. They got to it without hesitation, diagnosed a tricky situation and got everything handled. ON A DAY THEY WEREN'T EVEN SUPPOSED TO be WORKING!! That's customer service! Great people, great company! Highly recommend! read more

Some neighbors said Liberty Plumbing are great, took their word for it gave liberty a call, they were able to get me on the schedule the following week. They sent Patrick Bache he came a lil late and knocked on the door like he was the police. He did bring the materials and gave me a price before he started, he could not get the handle off and told me he would have to cut the handle and change the valve, new total came to $843. Went from $350 to $843. Went with someone else and they got the handle off and charged me $350 read more

I noticed a water running sound that was especially loud in the basement. Eric came out and diagnosed a water leak. He recommended bringing in a company that uses sound equipment to locate the leak so as not to dig up the entire lawn. Turned out the leak was under the foundation in the finished portion of our basement. Eric recommended a carpet company to come out and get the wall to wall carpet and padding out of the way. He called and discussed it with the carpet company (a local company that was easy to work with and very responsive). Liberty coordinated to be here shortly after the carpet guys left and in about 6 hours they jack-hammered through the concrete - found 3 pinhole leaks - replaced the pipes - and replaced the concrete. They did a great job of sealing off the rest of the basement so it did not get covered with the fine concrete dust from the jack-hammering. They cleaned up the area and left everything looking great. Eric and his employees were as professional as can be, courteous and most important - did a superior job at a very fair price. We have used Liberty Plumbing for all our plumbing needs for many years now and I cannot recommend them more highly! read more

They are the best plumbing company in this area. My one toilet wasn't working and of course I needed someone to come right away. I called Liberty Plumbing and spoke with Terry. To say she is a life saver is an understatement. I told her my predicament that I needed someone today. She said she would call me back to see which plumber would be available to come out. She called me back within a couple of hours and told me Patrick would be at my house in a couple of hours - which was wonderful. But to my surprise Patrick got to my house within that hour and fixed my problem. The cost was very reasonable and on top of that Patrick gave me a senior citizen discount! For sure I would use them again. This company has a great team of people working there. I would totally recommend them. read more

Can't beat their prices and workmanship ! I will definitely use Liberty Plumbing again !

Main water line from road to house approximately 120 feet started leaking. Water bills started increasing. Got 4 estimates to replace/fix line. Liberty was reasonable and Matthew Corley took the time to explain to me what must be done. Matthew, Winston and Wesley replaced the water line. I think they did a good job. I would recommend Liberty Plumbing based upon the work they did for me. read more

I called about a strange noise I was hearing in my walls. From the start, Liberty Plumbing was professional and knowledgeable and polite over the phone. We scheduled an appt which was very soon, only a couple days out. Two men showed up, on time, also very professional and helpful to my situation. I would recommend this company to anyone! read more

When we came home to a gas odor, we immediately called Washington Gas, who made us aware that there was a gas leak in the basement. So to play it safe, the utility company opted to shut off the gas to our home, meaning we would have no hot water or heat during the coldest night of the year. I pulled over and scrambled to get a plumber to our house ASAP. Out of the 6 plumbing companies I contacted, 2 offered to have a plumber drop by yesterday evening. One was charging $175 inspection + $250 minimum repair expense for a $425 total expense. This was after being put on hold for 10 min after a dispatch took my call just to tell me that wa plumber MAY make it after a couple of hours. On top of that, they hung up on me after asking for additional info and didn't even bother to call me back. The second plumbing company responded immediately and stated that their plumber will be there in an hour for $105. Their plumber, Franklin, was actually there in a little over 45 min, well within the deadline given to us by the dispatcher, late on a Friday evening in the middle of the coldest night of the year. Within 12 hours of my initial call to Liberty Plumbing, Washington Gas inspected Franklin's work scrutinizing every little detail. The inspector approved of Franklin's work, who by the way got it fixed for a fraction of the cost. So to recap, Franklin arrived early on multiple occasions, provided a solution that was well within budget and delivered at a fraction of the cost, and was patient enough to answer all of our plumbing questions both related and unrelated to the issue at hand while delivering work that was approved by Washington Gas. I don't know much about Liberty Plumbing but if the rest of their staff is like Franklin, I will be recommending them to all of my clients (I'm a real estate agent by profession), family, and friends for many years to come. read more

Came out twice and charged us $600....and did not actually diagnose the leak. Our walls and ceilings are still leaking. They charge by the hour, more on weekends, and seem to therefore take their time to maximise how much they are paid. Leroy was polite and courteous, but we were charged $600 for a job not done. read more

I highly recommend Liberty to anyone with plumbing needs. A few days ago I got a quote from another company that far exceeded what I expected. All i needed was to fix a leaky faucet. And the tech that came out to my home from this other company, immediately said I needed a complete overhaul of my faucet system. Didn't even bother to turn off the water and investigate the issue. He just took one glance at the leaky faucet and that was it. He quoted me for almost $1,100 just for a leaky faucet! No thank you. I then called Liberty and spoke with one of the owners named Eric. He was very honest and upfront with me. He understood my situation and promised me that they do nothing but honest work. And that is exactly what I received. The technician that came out to my home, Mike A., thoroughly assessed the issue and said that an overhaul of my faucet system was not warranted at all. All it needed was an internal piece to be replaced. And yes, i was quoted far less than the other company. Mike A. did a very quick, clean, and overall excellent job taking care of the issue. From beginning to end this company has been a pleasure to work with. I can't say enough good things about them. Great service from top to bottom! read more

Very timely and courteous. We had an underground pipe clog and were unable to resolve the issue ourselves. One phone call and they were out in about an hour (which was their time estimate). Twenty minutes later we had our clog de-clogged and he even answered a few other questions we had about things we had noticed around the house. He was very knowledgeable and friendly. read more

I had what I thought was a broken pipe on my water tank and had to turn the water off. I had not used a plumber since moving here and so I looked for reviews on local plumbers. I had seen Liberty trucks in town and after seeing their reviews I called them. They showed up within a few hours which was fine with me, I just needed the water turned back on that day. Jason from Liberty came and showed me it wasn't a pipe but a tank on top of my water tank that was leaking. He gave me the price for the job which I felt was reasonable. He said he would need to get the tank and would be back within 30 minutes which he was and fixed it in no time. Jason was extremely friendly, knowledgable, and cleaned up everything before he left. I would definitely use Liberty again and would recommend them to everyone. read more

Outstanding Company and people! I've used them twice, my parents have used them once. I used them to install the all plumbing and tub for a full basement bathroom and a few other re-routing of pipes in the basement. I was doing the basement myself and contracting out the hard/big jobs. Flawless work, on time, reasonable prices, outstanding people on the phone and the guy that did the work (a retired Marine), was a pleasure to have in my home, he did the work, was respectful of my family and my time, cleaned up and even gave me a bunch of tips to help me finish off my basement. Second time, I called about frozen pipes to a bathroom for a rental property I have. I talked through the issue and told them what I was doing, they gave me some good advice and actually told me to try a few things before having them out. They fixed my problem on the phone! They probably saved me roughly $1000. My parents had them out to fix a few hose bibs and a few minor bathroom and kitchen plumbing issues. The reasonable quote was provided, the work was completed ahead of schedule and they had the same experience with the people. I usually don't write reviews, but I had to for this company. There are a lot of plumbers out there, this company seems to do it all, quality work, good people, reasonable prices, they just get it. read more

They have been paid to do a simple bathroom plumbing job, the tub doesn't drain, the toilet won't flush, the cold water line doesn't run. Aren't these the jobs plumber's are supposed to do? I wouldn't recommend this company to anyone. I tell everyone that I can to avoid. read more

I thought Liberty Plumbing was going to be a good option for fixing my slow drain but I was so wrong. I told them I had a slow drain and they told me it needed to be snaked for $250. I thought that was a very reasonable price compared to other plumbers in the area. So I had the guy come and "snake" it. He hit the blockage and could not get through it, so he said it was bigger issue. He said he would need to cut open my walls to try to find the issue. I asked if he could use a drain camera instead of cutting my walls, which I would expect a drain camera to be a standard piece of equipment all plumbers have this day in age, but he didn't have one. He said only two other plumbers on the team have them. I knew drain cameras existed by doing a simple Google search on common plumbing fixes and looking at Roto Rooter's website before-hand. Long story short, since he did not have the right equipment to even give me quote for the proper repair they wanted my $250 for snaking the drain, $400+ to have someone else look at it with a drain camera, plus the cost of the actual repair... which we never even got to... and I am sure it would be substantial. My advice is to find a different plumber that will guarantee to come up with a solution to fix the problem on the first visit or without charging you for each visit. The cost adds up fast when a plumber wants to make multiple visits and charge you for each one and does not make this clear up front. read more

I had a problem with my shower, and Liberty Plumbing was courteous and helpful on the phone, and the technician, Leroy, was amazing. Great communication, made sure the problem was fixed even when the brand new part was defective, and gave me feedback on what the problem was and how to prevent in the future. Great price, friendly service, I would definitely recommend. read more

I had a couple of miscellaneous issues in my home, a dishwasher stopped up, a toilet that just kept running and running and an issue locating a hosebibb shut off. They were really helpful and flexible scheduling with my work hours, up front about charges and arrived on time! They were polite and clean and when two of the issues turned out to take less than a couple seconds to resolve they didn't charge me for them. I highly recommend them!!! read more

In September we called Liberty as our walk in Jucuzzi tub faucet was leaking. Leroy came out, it was a part that needed ordering. Should be back in three days. Two weeks, no call. Then we were told it was a $500 part. Told them to order it. 7 weeks later, I called. They came out, with wrong parts. Weeks and weeks later, I called, they said they had new parts and could come out in two weeks. Leroy returned, said it was same parts, but they thought original guy didn't know how to install. Surprise, parts didn't work. Now they removed both faucets and parts and took them offsite to order correct parts. Received a call that parts should be in the week before Christmas. Told them to call me when they came in. It is now January 15th and they have our faucets, peripheral parts and have not called in another month. At this point, we just want our faucets put back in place and leave the water off. Over three months, and we are tired of waiting and so done. Never ever.... read more

I had an emergency on Friday night at 12:30 am and needed to have a plumber. I called Roto router, Michael and sons, McCarthy, FH Furr and Liberty plumbing. The only company that would come out and take care of my problem was Liberty Plumbing . I got every excuse from we don't have anybody working tonight that can do emergencies or someone will call you back, but I would never hear from anyone or they would call me back Saturday morning . The only company that would come out was Liberty Plumbing , Robby R was here within 20 minutes after I called them. He fixed my problem in one hour and cleaned up afterwards. I would never use anyone else but Liberty again. Forget the fancy plumbing companies they don't want to be bothered with little emergencies. read more

First off I will say Leroy was great. Very personable and was quick. Had Liberty come out to replace a sump pump, because at the time I knew nothing about them. Unfortunately this was on a Sunday so the cost for labor was time and a half. Price was $696 for emergency visit and flat rate pump replace ($104 of that being emergency visit). When pump was plugged it was extremely loud. Leroy agreed to retrieve a new quieter pump and charge only the difference in the price of the pump. A few days later this event did occur and the pump was replaced. When it came time for billing the price was now $836. I looked up the two models of pumps online and at one retailer sump pumps direct the new 1/3 hp Zoeller pump was only $50 more than the 1/3 hp Proflo pump they originally installed. On Amazon the Zoeller pump was actually $50 cheaper than the Proflo. I understand markups for businesses to make money, but charging me an extra $142 and claiming that is just the price difference in the pump is a ridiculous rip off. Now that I know how simple a sump pump is, even the $696 is a rip off. That was no ones fault but my own in not realizing how simple a sump pump is. Called the shop and explained my issue and they basically just chuckled and explained handling fees, pump pick up fees, etc. Nothing they could do to help me with their ridiculous pricing, so I'm stuck getting ripped off. Leroy was great. Liberty is not. Stay away. Update. John lies. I spoke with a woman. Never spoke with him. I never complained about paying weekend price, I knew I would pay higher on weekend for emergency visit. My complaint was price gauging on the replacement of the loud pump they installed where they stated they would replace the pump at only the cost of the quiet pump. Even John clearly states below that in his response, but then explains that he has to pay his plumber. So basically I am not paying for just the price of the pump, I'm paying for 2.5 hrs of plumber time and price of the pump. I can also tell you it did not take 2.5hrs for them to replace the pump with the quieter pump. It took less than 30 min, and Leroy lived less than 30min from my house. Don't believe their lies. He is correct. After they laughed at me, I did tell them I would leave a bad review and they said ok then I hung up. I did not threaten them with a bad review, if I didn't get my way. So don't get it confused. read more

Liberty scored again with amazing customer-centered service for me as an old customer. This time they took good care of my sink drain issue after the initial service was not fully satisfied. They turned this could-be negative incident into a positive scenario to address the issue to my satisfaction. I believe this set they apart from other companies that probably won't go that distance to address the issue of cost and labor. Needless to say, they kept me as a loyal customer and definitely will call them again in my next plumbing need. Highly recommended. read more

A little on the expensive side, but otherwise an excellent experience! Garry arrived on time, but booties on his shoes so he didn't dirty my floors, looked at the work -- replacing a shower head/faucet/control knob in the master bathroom -- and gave me an estimate for cost and time required. All I needed was the labor. I provided the new hardware. He said the control knob was bigger and deeper than the one I was replacing, and it would be a challenge to work in the space available. I said go for it. He finished in less time and charged me $100 less than his estimate, and did a great job, cleaning up after himself as well. That was a month ago. We love Garry's work. I'm a fan. read more

our toilet was not flushing, so I looked up plumbers near me on the computer. I chose Liberty plumbing based off the reviews I read on yelp. I called them (on a saturday night) and they arrived about a half an hour later. they fixed my toilet at a very reasonable price. turns out i had roots growing into the wax ring through my pipe. He snaked it to the street, and cleared the roots in the pipe at the opening. He was in and out in around an hr or so. I would use them again for sure. read more

Liberty Plumbing worked with me on an emergency plumbing problem recently and they went above and beyond. My husband and I actually needed to leave town so he could get some medical care and they worked with me to take care of the job when we were away. They quickly worked to schedule a time to come to our house when someone could be there (leaving me to focus on my husband), quickly took care of the problem and simply provided the best customer service I have experienced in a very long time from service providers. I rarely make recommendations and would recommend them without hesitation. read more

I had a drip in the hot water faucet in my bathroom but didn't have the tool to remove the cartridge in order to replace it. I thought $303 to replace that $1.5" plastic cartridge ($11.50 on Amazon) was rather unreasonable. Included in the price was $80 for inserting the screw back on the adjacent cold water faucet that I had unscrewed to see whether the cold faucet cartridge was the same as the hot water cartridge. Had I known I would be charged $80 to screw that back on (one screw from the top - 8 turns) I certainly would have put it back on before Liberty arrived. read more

Excellent service! Called about pipe burst at 5 am during snowstorm- scheduler assured us she would have someone ASAP... called back hour later with a status and had plumber on site 3 hours from call. Polite, courteous and knew his business- fixed issue for reasonable pricing. Will highly recommend and use again if the need arises! read more

I have used Liberty several times in the last few years and we were so pleased with their friendly trustworthy and timely response to our plumbing problems, I cannot understand what transformed them. We need a leak repaired and set up an appointment. The day came for the appointment and no one showed. Call the office and Melissa said she would find out what went wrong. My wife got a call at home from one of the owners Eric and he was told her there was no record of an appointment. Think about this...why would anyone make up an appointment, stay home all morning, just so they could call and complain especially when you need a repair? Instead of appreciating our return business, Eric told us he was "hoping we would go somewhere else" and hung up the phone on my wife. Like I said, what happened to transform them we will never know but we will never use them again and hope you don't either. read more

Liberty is a company I've used several times now to replace old cast iron pipes under the foundation of my house so the water from the house would not go into the sump pump. The problems with the pipes have resulted in a pest control problem, which has been very distressing. Liberty has consistently been reliable and fair in its pricing. Eric, a part owner of the company, has been out to my several times to scope the pipes using video equipment, which not all plumbers have, and to use different colored dyes to determine the source of the problem underground. I've found him and his crew to be reliable, fair, clear in answering my questions, professional and courteous. I've grateful to have found them, since not all companies have video equipment. Eric of Liberty even talked to my homeowners' insurance rep to explain the problem and took pictures to send to her. It is great to have someone I feel is on my side in dealing with this distressing drain pipe and pest problem. I will d definitely use Liberty for even smaller job and for this large job and complicated job, they were terrific. read more