I'm a big girl, but my parents still take care of me when it comes to things of this nature. My dad especially likes to make sure that I'm not gouged or taken advantage of. Dad had taken a car here in the past, so when I was in the market to get my transmission fluid changed, Dad recommended that I take it here. In the past he'd had a good experience, which is the only reason I'm giving it a second star.
Mom called and asked how much they charged the specific transmission service, a filter and fluid change. Dad is a retired mechanic, so he's picky when it comes to our cars, which is one reason that I leave these kind of tasks in his hands. He was adamant that the filter needed changed. Fast forward to when Mom and Dad both dropped it off, again clarifying that the fluid and filter to be changed or flushed. Mom picked it up and later learned that the filter wasn't changed and not also, not all of the fluid was changed. When they were questioned on it, they indicated that there wasn't a filter. Dad checked the fluid and it still looked dirty. When they were questioned on that part, they said that they weren't able to drain it all, so not all of the transmission fluid was changed! But they charged for the full five quarts, and they charged the same price for the job as quoted on the phone, with the filter change. If you get into a job and realize it's too difficult, or that you can't complete the job as originally planned, why charge the full price?! When Dad questioned the issue, the technician was hateful and made the comment about him wanting something for free. As a matter of fact, yes. After speaking with the dealership and confirming that there is actually transmission fluid filter, we are taking it to be changed and the fluid flushed. The dealership rate is double the price that will be paid to correct the job that Lexington Transmission didn't complete. read more
