Aaron Moses especially stands out for his timely communication & follow-through…read more We had a boiler issue this last weekend & hot water went out for the entire east side of our building. I contacted Icon's main number & got directed to Aaron, who was on call. He immediately called back within a minute & promptly looked into the issue. At first, we thought it was an isolated case - but once he heard from other units experiencing the same issue, he kept me closely informed & arranged to have a technician come out to the building to evaluate. We had our hot water back by the evening - and it's all thanks to Aaron being on top of everything. He's also courteous and friendly, which made the whole interaction a pleasant experience. Thanks, Aaron!

they simply do not respond or call back on any issue. My property mgr. told me about the poor…read morecondition of carpeting in the hallways. he said the general condition of the interior has lost us several probable renters. I agree with Dave's review about the lack of response. Dan

I have been using Earnest Homes as my property manager since March, and have so far been happy…read morethem. Refiloe came and appraised our rental, helping us set a good rental price, and ended up getting us a tenant in less than 2 weeks from listing! Additionally, I have found Keren to be helpful and responsive, promptly addressing my questions and concerns. I've only been with Earnest for 2 months, but so far no complaints on my end.

Based on my immediate experiences, I have not had a great experience moving in with Earnest Homes…read more I TRULY hope that the experience improves going forward, if it does I will update my review accordingly. But for now, this is my honest experience in case its helpful for anyone else who is planning to rent with Earnest Homes. First, I'll say that working with Donna Cura has been great. She's extremely professional, and has been incredibly attentive at answering my questions around lease documentation. Thank you Donna for making the lease process go extremely smoothly. My concerns so far are with the move-in experience. Move in day is supposed to be exciting - you've just made a big commitment to sign a lease, put a deposit / pay first months rent, and have gone through the process of setting up all your paperwork and utilities. Come move-in day I thought I would be receiving SOME level of PROACTIVE communication / outreach about move-in day logistics and a walkthrough of the house. Instead, my move-in experience was the opposite. It felt like after I signed the documents my move-in process was an afterthought. I scheduled a walkthrough around 12:30 PM on a Friday, and was met by Oneda, who was really only there to conduct an inspection of the house. She didn't know how the house was set up or have any instructions for me on how to use the things in the house. I'll go into detail around what went wrong. To be fair, Oneda did a great job going through the inspection and was very thorough and objective at documenting the different issues (e.g., cracks in the tiling, stains, scratches, etc.) Now, where the experience went downhill for me. When we entered into the home, there were a HOST Of things that did not go right: 1) There were three electric outlets that had not been completed prior to move in, they had no covers on them. It looked as if the team had painted but forgotten to put the covers back on. 2) There was a lot of grime and dirt on the bathroom faucets. It didn't seem like they did a thorough cleaning prior to us moving in. 3) Oneda did not have any idea on how to navigate the things in the house, for instance, there were electric blinds that were down and she had no idea how to open them. I randomly figured it out by pressing a button on a remote nearby. Not a good look for someone who is supposed to be showing ME around the house. 4) The previous owner left their front door security camera system + a nest security system(?) I'm not even sure what it is because no one explained / has explained to me what it is for. At the moment, I'm not sure if its the previous owner using it to spy on us or not, because I have been provided literally zero information on it. 5) I have no hot water at the moment. I did my part to set up SoCal Gas, but I was again not given any information on move-in day on how to turn on the water heater. I was not even told where it was located, I went to the backyard to find it, and once I located it I had no idea on how to turn on it / determine if its even working. I followed the instructions / watched a youtube video in hopes of trying to turn it on to no avail. 6) Now, the one that really started the negative impression of the move-in experience - I was not given the front door access codes until 4:47 PM, despite my walkthrough being at 12:30 PM. And the ONLY reason I received them was BECAUSE I HAD to follow up and ask for them! I sent an email at 1:40PM, which did not get a response. I then called the number around 4:07 PM to follow up and thank god for Brian, because he followed up with my account manager, Keren Mendoza, (who I believe is supposed to be responsible for onboarding us) and I then received a response from Keren on how to unlock the front door code at 4:47 PM. That is absolutely ridiculous. She did not include ANY other information required like how to turn on the water heater, or use the electric blinds, or security system. I'm still hopeful that this experience can be turned around, but I will wait until I get a response from the team to provide an update.

Good reliable company , professional staff. Apartment…read morecomplex on Moorpark st well maintain and clean. Great price for apartments in this great neighborhood

We have been living on Moorpark for 3 years now with Bela being our Property Manager. Bela is super…read moreattentive and responds within a blink of an eye to make sure her tenants are taken care of.

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Daniel and his Management Company arrived at just the right time and helped us transition from an…read moreaging owner/manager (my dad) into using a management company. It was a hard sell to someone who had managed his own buildings for 50 years, but Daniel made the change easy for him and easy all around. He helped bring the apartments up to market rate with suggesting improvements so that we could maximize the potential. He found us good tenants who stayed. He also gave me piece of mind when handing over the reins of two buildings that they would be run as close to how my dad had run them for years. He is trustworthy, collaborative, fiscally minded and when the time came to sell the properties he was able to broker us a great deal with minimal stress. ALthough our time with him is done, I can whole heartedly recommend his Building Management company. They managed our two West LA Buildings for approx 5 years partially through Covid and helped with the handover to new owners. Can't say enough good things.

I had such a wonderful experience working with Ronen Saruri. Finding a home can be overwhelming…read morewith this current market, but he made everything easy and organized. he is patient, communicative, and always available when I had questions. I never felt pressured, and he genuinely cared about helping me find the right home. I would absolutely work with them again and recommend them to anyone looking to rent a place.

Ronen was my life saver!! As a busy mom of 2 young girls, it was difficult for me to find a good…read moreplace because it requires lot of time for searching but I found Ronen and he helped me to find a good safe place for us. Safety is my priority for my daughters and I'm very grateful he got it for us. I highly recommend him!

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

Modern Property Management is negligent to the point of endangering tenants safety and leaving the…read moreowner open to legal action. During my tenancy at a property they managed, I experienced a gas leak Modern Property lied about, two city mandated inspections that found dozens and dozens of health and safety violations that were then cited a second time because they were too slow to fix the issues, a pest infestation and a just general lack of care, effort or respect. Property management was rude to tenants, slow to respond to or solve issues and consistently violated tenancy laws including after I moved out when they kept my deposit beyond the legally required 21 day return.

We hired KIG to manage our rental property, and it's only been a few months, but the service has…read morebeen outstanding so far. As first-time landlords, we had a lot of questions and Derek was patient, thorough, and accessible. He spent a lot of time answering our questions, providing information, doing a walk-through in our unit to identify improvements, and being available to us. We worked with Ernesto to write and post our listing, use high-quality photos from the photographer KIG recommended, run comps and advise on the rental price, field inquiries, and manage the tenant application and background check. Our first weekend of having our listing live, they were able to secure a tenant, which totally exceeded our expectations. We considered a few other options but decided to go with KIG and have no regrets. The process has been straightforward, everyone we met has been friendly and communicative, and the portal has been easy to use. They are not the cheapest option, but they have been worth the cost so far.

Alyson shines in her ability to communicate proactively with both tenants and owners. She promptly…read moreaddresses inquiries, provides clear updates, and builds relationships rooted in trust and transparency. Tenants feel heard, respected, and well-informed.

I do not recommend Elevate Property Management based on my experience as a tenant since September…read more Over the past several months, there have been ongoing health, safety, and habitability issues that have not been addressed in a timely or effective manner, despite repeated notifications: * Laundry room debris and sanitation issues that persisted for an extended period * Mushroom/fungal growth in landscaping mulch directly adjacent to walkways, creating a safety concern for residents and children * Automatic fire alarm system activating late at night or early in the morning, disrupting residents and raising concerns about system maintenance * Multiple serious habitability issues inside the unit, including: * Heater not functioning during cold weather * Periods of no hot water and no water at all * Electrical hazards in the kitchen, with power shutting off when using appliances * Microwave not working due to unresolved electrical problems In addition, tenants have been informed that the building is still listed as commercial rather than residential, which has created significant permit and licensing concerns. Because of this classification issue, tenants have experienced difficulty having complaints properly addressed through LAHD, as the property does not appear to be fully recognized as a residential building in the system. This has delayed inspections, enforcement, and accountability for ongoing safety and habitability concerns. There has also been little transparency regarding resident screening, and multiple tenants have expressed safety concerns related to building occupancy. Despite repeated reports, management has often denied prior notice, delayed repairs, or sent multiple workers who were unable to resolve the underlying issues, resulting in problems recurring rather than being properly fixed. This has been an extremely stressful experience, particularly as a tenant responsible for a child. Basic habitability, safety, and regulatory compliance should not require constant follow-up, documentation, and escalation. I hope this review encourages improved maintenance practices, clearer communication, and accountability, and helps prospective tenants make an informed decision.

Why does elevate realty Management show pictures of homeless people in their advertisement ad?…read more As for their professionalism or should I say lack thereof.... It depends on with you building is legal or not! But the maintenance coordinator shamelessly stated after I confronted them with the dispute he stated well I'm glad you understand This was in reference to them boarding up my yard to cover their ass at my expense without paying me I now have an appointment with the board of real estate licensing Hopefully somebody will put a stop to this b******* Because here in America if you want to pull a scam you have to pay all parties involved because we are not going to take it laying down otherwise~

It has been a wonderful experience! Dafne, is awesome She made everything so easy and great for…read moreme to be able to move into my new place that I call home Dafne till this day still calls me to check if there's anything that she can help me with. She's very sweet, kind and helpful, I'm very grateful that I found Dafne to help me out!

I am having issues with there tenants whom are inconsiderate disrespectful noisy , and they said…read morethey were being evicted since the past 4 months and they're still here doing there drugs not carrying about any other neighbors in the surrounding area. here at the woods in Baldwin Park.

Hi I have been…read moreliving at the Palms in Laguna Niguel in OC since December. It has taken me a while to adjust because I came from the NYC area. I have been so lucky to meet a womderful and knowledgeable staff. Everyone has been helpful. Suzanne & Jasmine to name a few. My neighbor is a really great guy and his dog Ginger is so well behaved. I would like to give a special shout out to the maintenance team especially Daniel, the supervisor who is professional, clean and explains things very well. I've been in other complexes where staff hangs out, well not here, The staff at the Palms are always working and very professional. Regarding the amenities, I'm yet to use the amenities but I'm looking forward the hot tub and pool.. Oh and the ice cream truck on Sunday. What a nice treat for everyone! The driver announces she's coming and it's like. feeling like a kid again excited she is here. I must say gosh Orange County is the most beautiful place I've ever lived. It's safe, clean, scenic and has lots of things to do. Thank you Essex for all that you do for us We appreciate you!

I have been leaving in Recency Encino for one year and all team and Essex management are wonderful…read morespecially Mr Huan . He is like father for us in this building so responsible, professional, caring, hardworking and reliable person. Responding to service requests is fast . Highly recommend.