Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

This is a very friendly, family owned business. I went to them 3 times for repairs to my 1997 Jeep…read moreCherokee and received great service every time. They repaired my radiator fan (belt drived), replaced rear wheel bearings and axle, and replaced a transmissing fluid cooling line. They got me in quickly, completed the work as planned and at a reasonable cost. I highly recommend them and will go back for any future reair needs.

Well I took these dirt bags to small claims because they messed up my clutch. Needless to say I…read moreWON!!!! They dont know what kind of part they put in. They didnt know if it was after market or ford part. Take your car to CRONKS. They fixed it.

Raymond was super helpful at getting me set up with what I needed, and Ernesto did a perfect job…read moremounting my new wheels without a scratch. I'd recommend these guys to anyone, they really take pride in their work.

Had a tire blow out on my Tent Trailer heading out camping. They didn't have the correct tire size…read morebut called around and found someone who did. I ran out and bought them at a place that did not install tires. I brought them back to the Tire Factory and they put the tires on my trailer and charged me nothing for the work. Wow what a great bunch of guys. Got to the mountains for camping with only about a 2 hour delay. Thanks again.

I was in a big time bind. My Cadillac was miss firing. I just changed the spark plug wires, and…read moredistributor and rotor. Somehow I made a mistake on my firing order, and timing. I called around, and David fit me in, and fixed my errors. In my mind this an awesome, clean, and well managed business. If you need tires, mechanical work this going to be my go to from now on.

My Mom broke down as soon as she arrived for a visit. It was 6:00 on a Friday night. I picked her…read moreup and drove to the Toyota dealership to find out out if they might have time to work on it the next day. The service department was closed and the man we spoke with couldn't guarantee they'd have time so he recommended Mad Mechanics. We didn't want to have it towed until we knew it could be worked on. We called Mad as soon as they opened the next morning. I talked to Farmer, who was a wonderful help. He checked with Jay to make sure they could work on it and we had it towed to the shop. They got the car in, diagnosed the problem, located the parts, fixed it and had my Mom back on the road by 4:00! I can't say enough good things about this shop! I'll be taking my car here from now on! Thanks Jay, Farmer and anyone else that helped fix my Mom's car!

Called back-to-back days looking for a quote. Both employees said they would email me one. No…read moreresponse or email back. Great business tactic.

They were very Friendly, we needed 2 tires, we found a cost…read moreeffective cheaper model. But they bought us a longer lasting model at no additional cost, installed them. Great tires. Later another different tire started leaking from the accident and they removed the gravel and junk, and fixed it at no charge. I will use them again!

Took in my car for a check engine light and they said they fixed it but the check engine light kept…read moreon coming on and I payed 180 for the diagnostic and 950 to replace the part and they did they replacement and my car started acting weird and I took it back in and then they said it was a bad pump in the transmission and that I needed a new transmission and that would run me 2,500 for a used transmission. I would not recommend this spot to anyone at all

Never use this business EVER. The people who work there are extremely rude and do shoddy work. Took…read moremy car in just to have the brakes checked and ended up paying 2800 . They were not very forthcoming about any of the work. I would like to have another mechanic check it but now I don't have the money. The owner was the worst out of all the people I spoke to there, if you have to have your car fixed for anything be smart don't go there.

Literally ruined my dads diesel truck, they wouldn't fix it after it stopped working again... the…read moretransmission was broken after they gave it back and it should have never been touched in the first place. Save your money.

I literally cannot say enough good things about this place! I was driving up to Spokane from CA and…read morehad my Dodge die in Boardman, OR so AAA came out and towed the truck to Lithia Dodge in Kennewick (the worst experience EVER). Lithia looked at my truck, quoted me $3,000 then refused to communicate with me and basically ignored me while essentially holding my truck hostage for three weeks. I finally got fed up with them and called 360 Automotive to explain my situation. Mind you, I live in Spokane so I'm trying to figure out this remotely. I spoke with Robert around noon and he said he would have my truck towed from Lithia to his shop and take a look at it to let me know what needed to be done. I was expecting to hear from him in a couple of days but I got a call before EOD letting me know my truck was at their shop and they had already looked at it and had a diagnosis for me! Robert followed that up with a text link to pictures and video they had taken as well as an extremely thorough assessment. I was blown away. They also gave me two options of what they could fix and prices for both, and BOTH were less expensive than Lithia. My father was paying for the repairs so they reached out to him as well for authorization. Living in Spokane and not knowing anyone here to drive me back to Kennewick to pick up my truck I had to leave it there for about a month (sorry Robert!). Throughout this process they were nothing but extremely patient, professional, communicated clearly, were very honest and trustworthy as well as kind to me. Not to mention my truck is running like a dream! Even though I live a couple of hours away I'm pretty sure this will be my mechanic shop forever. Thank you Robert and team for everything - you guys are LITERALLY the best!!

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.