Raymond was super helpful at getting me set up with what I needed, and Ernesto did a perfect job…read moremounting my new wheels without a scratch. I'd recommend these guys to anyone, they really take pride in their work.

Had a tire blow out on my Tent Trailer heading out camping. They didn't have the correct tire size…read morebut called around and found someone who did. I ran out and bought them at a place that did not install tires. I brought them back to the Tire Factory and they put the tires on my trailer and charged me nothing for the work. Wow what a great bunch of guys. Got to the mountains for camping with only about a 2 hour delay. Thanks again.

Nice place to deal with if you're on a budget. My son needed cheap tires for his truck. They helped…read morehim out and didn't break the bank!

These gentlemen were AMAZING! We had a blowout on our trailer on the 4th of July, and I called them…read moreand even though they were closed, they STILL came down to the shop and replaced two of our tires in a quick, efficient manner. They were a huge blessing! Definitely recommend!

They did an amazing job job on my 2007 Chevy impala. Before the steering wheel was hard to turned…read moreand everything broke down, tow the car to them and they worked on it. Now the car drives like brand new car. Wheel turns as if u in a boat turning the wheel against the water very smooth. Great job guys.

They tighten the bolts on my tire to hard and stripped the studs almost crashed due to wheel almost…read morefalling off. would not recommend

I would like to commend and thank, Domenic Fisher, he is the epitome of a manager and should be…read morerecognized for his professionalism, knowledge, attention to detail, and really listening to my concerns. I was in before my appointment time and out in a very reasonable time. Installation, balancing, tire pressure all was perfect thanks to Domenic and his vigilance. This was my 5th set of tires I have purchased from this store, at this location. I must say this was the smoothest and best experience I have ever had there. Please everyone reading this go in and see Domenic for all your tire needs!

Domenic made it very easy and inviting. Great customer service. Made sure I was safe on the road…read more Got a rotation and 2 new tires. Love this place. They actually value their customers.

Overcharged for simple oil change charged $169.00 for an oil change I was told would be $90-$120…read more Their excuse was that they had to use expensive oil they said they had to because of mileage, they didn't tell me about this beforehand. They also said there is a huge oil leak problem that needed to be fixed, which is very strange that there was no leakage before I went in. I believe they did this because I am a woman. DON'T LET THEM DO THIS TO YOU NO MATTER HOW BADLY YOU NEED YOUR OIL CHANGED. I would rate them with a zero but can't

Ken and Angelica were such a pleasure to deal with. True professionals that cared about their work…read moreand the customer's experience. simply put... the were exceptional. Thank you Ken and Angelica!

I had a flat tire that needed a patch so I called them up and asked them if they could repair it…read more They told me to bring it in and that it would just be a complimentary repair. Upon waiting a day I called and asked about it and they told me the work order was never put in so they had to hurry and rush it in. After that the repair was done quickly and I was happy with the quality of work. The guys inside the shop did great. The only issue was after the work was done they charged me 23 dollars for the flat repair. I have no issue paying this for the service provided, but I was under the impression that it was complimentary.

Took in my 4Runner for alignment they said I needed new wheel bearing on left side had them replace…read morebut the damaged the right side inner tie rod and boot while doing the alignment and said nothing when they finished after closing time do not go to this place for any repairs or alignment they are hacks unskilled parts changer

I called to get an estimate for an alignment gentleman told me 119 plus tax so I made an…read moreappointment got the alignment and then they were done in like less than 30 minutes I told him that I replace my inner outer tie rod ends and that's why I need to get the front end alignment that the vehicle pulls to the right a little bit, when I went to go pick up the car there's a hidden fee that was never explained to me even when I called to ask for an estimate of $12 shop supplied fee added on top of the 119 and then on top of that tax so I ended up walking out $150 for it If I would have known that I would not have went there This was my first time at Firestone and this will be my last time at Firestone hidden fees not disclosed at time of estimate and they will not refund me my $12. Also my car still pulls to the right so tomorrow morning I'm going to another facility to check the alignment and if there's a discrepancy from the paperwork and what is The actual numbers from another facility I'll be in contact with them again My car still pulls to the right I don't think they've done anything we'll find out tomorrow. ASK IF THERE'S ANY HIDDEN FEES BEFORE YOU HAVE YOUR CAR SERVICE THERE AT ANY FIRESTONE.

Please hire more staff. Too many mistakes and not fair to leave it to one person. The deals are…read moregood which is why we go but everytime we use your service something is done wrong or not on time.

Waited almost 4 hours for AAA to come change our tire on the freeway. We were in an RV. They didn't…read moreknow what kind of jack was needed and just left us there and told us to call Les Schwab. A quick phone call and 20 min later, Alex from Les Schwab comes with a brand new tire. Replaced the tire and checks all the other tires on the freeway and gets us back on the road. He was so fast and knowledgeable. Had everything we needed. Turns out the flat was the only tire we didn't buy from Les Schwab!!! I highly recommend Lew Schwab.

Picked up a screw on the highway while traveling across the country, we called another place and…read moretold an hour late, stopped by here and they helped us immediately. Everyone was so nice and so helpful and got us in and out the door in under an hour. So thankful for the ease in what could have otherwise been a stressful situation. If we lived around, this would be our local shop. Thank you!!

Tire town at 404 N 20th, Pasco, WA at 509.542.0242 Provided excellent service at an extremely…read morecompetitive price. We are grateful, appreciative, and hold them in high respect.