I'm writing this review on behalf of my 82 year old mother. I'll keep this brief. The woman helping…read moremy mother today didn't have a name tag. From the very beginning her attitude indicated she didn't want to help my mother order her diabetic shoes. She tried to say my mother didn't remember what she was told by Mike last year when she ordered her shoes. My mother is elderly, not stupid. Seeing my mother upset infuriates me. The woman stopped helping my mother without saying a word. She started helping a woman whose business she wanted. My mother finally left, and she'll never return, which I suspect is what the associates at this store want. May you all have the day you deserve.

Five stars for the shoe repair downstairs. The owner brought life back to one of my favorite…read morehandbags and repaired another which I thought for sure that I would have to toss out. Repair is a lost art. I hope the owner has an apprentice.

They are excellent. At first I tried another place in Kalamazoo since it was closer to my house…read more They promised my boots in 3-4 weeks. After 4 weeks I called and they said they weren't done. After 8 weeks they still weren't done. I finally got them back and they returned my money. Took the boots to Shoe Smith and got them done in less than 2 weeks and at a MUCH better price. I've taken boots in there twice now and have 2 more pair in now. They do a FANTASTIC job and finish the job when they promise.

Paid too much and waited much to long to get my boots back. Understandable, since it seems like…read morethere's only two members of staff. The work was solid, but for my future needs, I'll be trying somewhere else.

Needed to have a zipper repaired on luggage. Took only a few days. Zipper replacement works great…read more Reasonably priced.

Dropped off shoes pretty scuffed & in need of some care. Next morning I pick up those shoes & they…read morelooked brand new !! Highly highly recommend this place !!

Always liked coming to Genco Boot Shop. Friendly staff. Comparable pricing and great services…read more Always prefer the mom n' pop shops over big box stores.

Locally owned and family run for generations. I bought my first pair of boots here in the 80's, a…read morepair of ANSI rated work boots for work, and recently had a pair of casual boots repaired. Awesome store where you won't be waited on by a no-nothing teenager. They know boots and how to find the right fit.

I bought a new pair of expensive motorcycle boots. After a short ride, it was obvious that things I…read moredidn't notice while trying them on in the store were problematic. They listened to my description of what was needed, and stretched my boots in the areas that weren't comfortable after a ride. The price ($25) was also great!

The business is closed. Visit their Ann Arbor store. I'm very happy with their services. I just…read morehave to go to a different locale.

I was looking for a shoe repair shop to fix a couple of heels. When I like a pair of shoes I don't…read morewant to give them up or just replace them. I sent some messages through Yelp, Facebook Messenger, and Google. Holy Soles responded right away. The service itself was amazing. The owner worked with me on scheduling, and the result of his repair was spot on. He even conditioned the leather and made them look brand new even though I didn't ask him to. Two pairs were repaired inexpensively for $60. Much better value than buying new boots!

I was very impressed by the service offered by this store. The owner went out of his way to help…read moresolve an urgent problem with my father's shoes. He was very kind and offered to go above and beyond what was expected in order to help my elder father. I would recommend his services. It speaks for itself ... good customer service is hard to find!

Amazing, flexible, responsive service. The team here knew…read morewhat we needed and took care of us! We will definitely return!

I took in a pair of 50+ years old acme cowboy boots w/ the soles worn out. The workmanship was top…read moreshelf. I strutted them into a Dwight Yoakam concert looking good.

I had a Coach bag repaired at a great price. The fix is super impressive. You can't even tell it…read morewas damaged!! Super impressed at the service and costs. My dog had chewed through the handle of the bag.

I wanted a to have a wallet made for my brother's birthday. EBR Leather Craft custom-ordered 3…read moredifferent types of leather in my brother's favorite colors and worked with me on the specific shape, type, number of pockets, and thread color for the wallet. He did a beautiful job, for a reasonable price and even offered to stamp my brothers initials on the wallet and showed samples of what it would look like with or without foil. I'm very happy with the quality, craftsmanship and professionalism.

I have used them for sho cleaning and repair for several years. The place looks like a cobbler…read moreshop right out of the 40's. Best service ever. In the midst of running errands this morning, I stopped by to get my daily wear shoes cleaned up and polished. The owner promptly did the work while I waited. The whole thing took 10 minutes, the shoes looked great, the price was more than fair and he saved me an errand picking them up later in the afternoon. I highly recommend them for all things shoe!

I stopped in to the store hoping to get my hands on some American Made, Union Made and hard to find…read morework boots! Walked into the store and was greeted by a homey feeling and the store was set up very nicely! Mr. Violi greeted us with a warm welcome and hello, he asked us if we were looking for anything in particular and I told him what I was searching for everywhere that no one seemed to carry. He said he does and pulled out the exact work boot I was looking for! He helped me pick out the perfect size since I had never worn these boots before and thankfully it all worked out! I was very pleased with my experience and I will most definitely come back when I need the boots re-soled. Maybe even sooner for a pair for my pops! I would 10/10 recommend this shoe shop. It's very vintage and has a sweet feeling no other shoe place can compare.