Great work at a great price frankly, appreciate the ease of drop off and time frame to complete.read more

I needed a zipper on a backpack replaced. I went into the shop just because it was conveniently…read morelocated. I wasnt sure how much it would cost or how long it would take. The man there looked at it and said he could fix the zipper. Instead of having it replaced. He spent a minute or two on the zipper and it was good as new.

Outstanding craftsmanship. My Allen Edmonds shoes have never looked better. I always worry about…read morerepairs to my expensive shoes but no concerns here.

This is truly the best shoe repair business I've ever encountered, and that's saying something. I…read moresell online and sold a pair of white heels. When I went to ship them, I realised they had a blue streak that I could not get out. He dyed them for me in no time for an amazing price and my client loved them. It doesn't look like much from the outside, but trust me there's a Magician living inside. I've been to a few others around town and none of them compares to Heel & Sole. PLEASE NOTE: Google got the address wrong, so I almost missed this superstar so I suggest calling before you head out!

I had heard really good things about this place and needed a hem repair. Dropped off Saturday and…read morethey said they would be done Monday. Stopped mid morning to see if complete and they were. The young man said, "you are all set." I asked how much and he said nothing, it was an easy fix! Amen, there is still customer service and they went above and beyond. Hasn't even bought the suit from them. I will recommend and will be back.

Serious suit sorcery. Our family by and large is a secondhand family. We rarely buy anything brand…read morenew. However, when my son needed a suit for prom and graduation, I wanted to get him something new that could last him a while. However, I have no experience buying suits I have absolutely no idea how to measure one for a suit. Fortunately, Woodland tailoring was recommended to me. We went on a Saturday in April. The place was packed with prom and wedding parties. I was a little dismayed initially, because there were only two gentlemen working and about 30 people in the store. I prepared myself for a wait. Much to my surprise and amazement, the gentleman worked through the line almost magically. After about 10 minutes, it was our turn and it only took a look for him to pull a suit off the rack for my son to try on. No measuring needed he just knew exactly what he needed with a look. That's how you know you are with people who know their stuff! It needed some minor alterations which they do in-house same day!. 30 minutes later, our suit was ready. He threw in a vest and we got a shirt and we were out the door for $210, honestly, that was one of the easiest things we did that day. If you need men's formalwear for any occasion I cannot recommend this place highly enough. Fantastic experience!

Great quality work and customer service. i had a pant suit/dress combo that needed to be altered…read morefor a wedding. they took time to measure and ask what i was hoping for. The turn aroud time was just under a week.

Quality work but way too expensive. $150 to shorten suit…read morecoat sleeves is outrageous. For straightforward alterations go anywhere else.

The lady who runs this place is awesome. She's very direct and does excellent work. Would come backread more

Great service and quick ! I loved it! I got my halloween costume tailored Actually how i wanted itread more

I needed the sleeves removed from two summer dresses that I had bought from Costco. They were quick…read morewith the turn around time. They did an amazing job. I will definitely be coming back for any alterations in the future.

I took in something and asked them to replace the zipper. (The zipper would split open under…read morestress.) They must have thought I just wanted it "fixed, so they just put it back into the zipper pull. So when I put it on, it split open again. I went back and explained the problem and they quickly replaced the zipper with no push back.

Charlie is fantastic. I've brought in countless heels to be re-soled and have the neels replaced…read more He knows his stuff and the prices are affordabel. My only complaint would be that sometimes they close before their posted times. Granted it is a small business so I get the need to run out but he called yesterday saying a pair of my shoes were ready and I headed over around 3pm to grab them and he was closed for the day. A bit of a bummer since I don't work downtown often. Other than that the team there is great and I'd highly recommend them for whatever your shoe repair needs may be!

Charlie's is awesome! I've had shoes polished here and have always been very pleased with the…read moreoutcome. Once when I was waiting in line I recognized one of the violinists from the symphony who was sitting next to me waiting for a pair of shoes that she performs in. She told me that she loves Charlie's and uses them often. Had I known years ago that my dress shoes would look so good with just a quick trip to a basement shop in the McKay Tower I would have been taking my shoes here years ago.

1 Star- Would not trust them with anything of value…read more I reached out to FootWorks to repair a softball glove that had some sentimental value. Before dropping it off, I called ahead and was told the repair was something they could handle. I even brought it in first to confirm in person. I was told by the owner, Elizabeth, it would take a couple of weeks. It ended up taking over 3 months, and I had to follow up myself just to get an update. When the glove was finally picked up, the workmanship was extremely disappointing. The repair was incomplete, poorly executed, and not functional. There are exposed and rough areas that could actually cut someone trying to use it. This isn't just a cosmetic issue, the glove is no longer usable as is. I am currently searching for a trustworthy company to handle this glove, and a few others. What I needed was very straightforward: a clean patch and some binding repair. What I got back looks rushed, unrefined, and nowhere near professional quality. I even offered to re-string the glove myself to save time. Delays happen, and not every repair goes perfectly, but the bigger issue here is taking on work that clearly exceeded the shop's capabilities and not communicating that upfront. If you're considering bringing in something you care about, I would strongly recommend getting a second opinion or looking elsewhere. Based on my experience, I would not trust this shop with items of value or anything requiring quality craftsmanship.

i wish I could give them zero stars this place treats customers like crap don't do the work then…read morerefuse to give you your items back. I have 2 police reports on them, an attorney generals complaint and a BBB complaints where we came to an agreement and then they said they never saw it even though it's time stamped that they read it. Claims they donated my item only to magically get it back. Now won't give me back my items unless I say I will never speak ill about them or they can sue me. I'm sorry if you treat customers like this I'm gonna tell it. Let's just say it's court time now