The employees seem lazy. Non helpful. More busy on their phones. A customer said hello to me so…read morethey answered a question I had about shoes while employee was texting away. Last time i shopped there

Once again, another review for terrible customer service. We have only been to this store a few…read moretimes but every time, it's trashed. The isles have the paper from inside the shoes everywhere. And the employees just follow you around. It's Jackson MI-what do you expect. Today was no exception. When there are at least 3 people working, and a huge check out line---open another register! There was only 1 person checking people out! Really? It's crazy back to school parents! And yeah, most of the sizes we needed were gone. But it was just the rude employees. Even the guy that seemed like the manage was not friendly. I don't get it. It's a national chain. I know what comes with this job---it's not so you can pay on your monthly yacht bill. But, if you have employees that can't do the bare minimum at their place of employment, you will lose customers to other stores just due to that. That was me today. A lost customer-actually a lost 6 customers.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

AnnMarie was wonderful! We came sort of last minute to find my mom a dress for my wedding day and…read morethe stock here is fantastic! Prices are great and the dresses are gorgeous. We definitely recommend coming here!

I'm so happy I found this little shop. I was looking for a formal dress and I found it . I felt…read morewelcomed and helped .

Westwood mall still has Hot Topic, JCPenney, Walmart, pearl vision and cricket and Maurice's. But…read morethat's the last of the chain stores. The rest has all left. Last year rue 21, fye and bath and body works left and earlier this year we lost GameStop. I'm not sure this mall will make it much longer. The rest of the mall is either empty or mom and pop type stores and there's an arcade on one end and one small tiny closet sized one on the other. And it's always quiet and vacant inside the entire mall. It's sad. Ten years ago this mall was very busy. Across town meanwhile Jackson crossing mall is entirely full of stores.

This mall has a lot of potential, but it could greatly benefit from having more stores. Ever since…read morethey opened the new bounce house attraction, it has gained more attention. The only store I remember consistently being open is Hot Topic; however, it seems like most other places are closed most of the time.

This store is so well taken cate of and clean,its so much more once you get inside.The staff is…read morekind and helpful,always pointing out their in store specials so I dont miss out on them.they are selling their building but thats just to go into a larger one.The prices are within reason and cothing items are pressed and well displayed. I love shopping here.

They split the coordinating sets up and sell them individually. Shoes and Clothes were extremely…read moreworn and dirty. Never again will I waste my time here.

I have never been treated so disrespectfully at a retail store. My husband, myself and my son…read morestopped in to do some back to school shopping, but I also had an Amazon return. The store recently remodeled, so now all purchases, returns & Amazon returns are at the same area. I have done Amazon returns recently, and learned that they are completed at register 1 only, and the other associates handle kohls purchases & returns. There was one person in line, and I asked them if they were doing an Amazon return, and they said no. I then asked them if I could go ahead as they are only done at register one, which they agreed. and approached register one. I asked the associate named Kevin is this where you do Amazon returns, he said yes. But you need to get back in line and wait your turn. And told me to go back to the line, to which I did and more people joined the line. I then waited my turn, another 5-7 minutes, and Kevin did not assist any customers during that time. I was called to register 8, and told them I was doing an Amazon return, and they told me I needed to go to register 1, where Kevin told me he cold now assist me. I asked him why he couldn't assist me previously, when he never assisted any other customers while I waited in line. He said he was not going to help a non paying customer before a paying customer. That was extremely disrespectful and I let him know I spent plenty earlier in the day and was back to spend more. He scanned one of my barcodes, and told me I was done and was annoyed when I told him there was 2 separate items. I asked him to get me a manager as I was not happy with how I was being treated. He told me he was the manager, and the only one working, even though his name badge did not say manager. I told him I wanted the number to customer service and told me I could look it up online. I told him to write it down for me. He refused and stormed away from the desk. I never received my Amazon return confirmation and do not even know if it was completed. I'm so frustrated. They obviously don't care about their customers. I do a lot of Amazon returns there, and almost every-time I buy clothes for my family

We went to Kohls expecting to do some jewelry and handbag shopping. To our surprise there was…read morehardly any jewelry or handbags. What happened?! Very disappointed. We then looked in the women's plus section. Again, hardly anything and what was there was really ugly. Why can't you carry fashionable clothes for all sizes? We've noticed that the clothing quality has been less than satisfactory. It will be a long time before we shop Kohls again.