Levittown Ford has refunded my deposit to my satisfaction. While it took longer than promised, I appreciate that they ultimately resolved the matter. read more

Promises Promises. 2nd negative review from me since October and here is why. In October I traded my 2017 Shelby GT350 for a 2025 Ranger Raptor. There were a lot of issues with my order, a lot of delays and a lot of miscommunication from the dealership. I eventually got my delayed delivery of my vehicle and I was ready to just go on my way. However, they offered me a check for $1,500 for all of my troubles (I did not ask for it). 10 minutes later. Literally I got a text message asking to leave the dealership. A nice review, I decided to wait and see if they actually sent me a check or if the timing was more than a coincidence and they were just offering it to me so I would write them a good review and they would not send me anything. 2 months went by and I never got the check so I decided to write a review on the shadiness. Within an hour I received a phone call from my dealer and he apologized profusely and he had told me that the old general manager who was a young kid passed away and of course I gave my condolences and said that was horrible. He then offered me the $1,500 check yet again and I kind of rolled my eyes, but I said okay, let's see. This is the second time they're offering it again the second time that I did not ask for it. And here we are again months later and I still have not received that check either. And again after they offered it the second time I received another link to review their business. I really hate businesses that operate this way and that's twice now. They offered me a $1,500 check for my troubles and here we are. Months and months later still no check. Still no follow through and every time I've been back to either levittown Ford or Levittown Ford service since then it has been a nightmare every single time. I HIGHLY RECOMMEND IF SEE THIS YOU ARE READING THIS, BUY YOUR VEHICLE FROM SAYVILLE FORD OR HASSET FORD. DO NOT GO TO LEVITTOWN FORD. I hate liars, I hate when a business that I am spending a ton of money with tries to gaslight me into giving them a good review. Don't trust these people. And Levittown Ford when you read this, don't offer me anymore $1,500 checks. I don't want to hear it anymore. Unbelievable, at this point I could care less about $1,500, I would rather have been treated with respect considering I just spent a ton of my hard earned money with you. Two thumbs down for Levittown Ford read more

Bought my 2nd brand new vehicle from Levittown Ford, a 2025 Explorer ST with the employee pricing deal and got a great interest rate and trade-in offer that blew all the other dealers out of the water. Brad Simon was excellent to deal with in sales and I had a great experience with no shady tactics like most other car dealers. Highly recommend! Dan read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

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I wish I would've read some of these reviews before I actually went in there. Beware when you walk in this place. Sat down with the salesman over two days made a deal. And of course, the trouble happens when I get to the finance guy. They gave me a pick up day and time to pick up the vehicle I signed for The day before the finance guy calls me and says you have to put more money down this is what they call a typical yo-yo scam not only that he said the deal is only good for people with 800+ credit score and he said that I told the salesman my credit score was above 800 which is completely not true he also said I lied about the payoff number for my trade-in but I actually gave them the payoff document from the bank in my opinion, stay away from this place at all costs read more

I only wonder if Levittown Ford management ever take a few minutes to read all the really poor reviews by many miscellaneous customers. From new car sales, used car sales and even their horrendous, incompetent unprofessional service department. This dealership ranks with the states worst Ford franchises. Upper management down to sales and service should all submit their resignations, and save face for their substandard managerial shortcomings. Total clown show with absentee ring leaders. read more

(Levittown Ford - Service & Sales) My only regret is that it took me this long to write a formal review. In February 2025, I purchased a Ford Explorer through a broker. In March, I realized the air conditioner was not working. When I called to make a service appointment, the earliest available date was a month away. I called daily looking for cancellations and eventually brought the car in on a Saturday, willing to wait. I was later contacted by the service department and told something extremely alarming--that there was evidence my vehicle had been in a major front-end collision, which they claimed caused twisted wires and pipes and explained why the A/C was not working. I was told the issue needed to be "escalated" and was sent home with my car. I immediately went to the sales department to speak with management and ownership and was told I would be contacted. Despite calling over 20 times to both service and management, I never received answers, follow-up, or accountability. The service department showed little experience with both vehicles and customer communication. The entire situation was handled unprofessionally and irresponsibly. Had I known this vehicle was coming from Levittown Ford, I would never have purchased it. Based on my experience with both their service and sales departments, I strongly advise doing your research before buying here. Thankfully, I later brought my vehicle to Biener Ford in Great Neck, where the issue was properly diagnosed, my car was deemed safe, and I was treated with respect and professionalism. Biener Ford has earned a lifelong customer--Levittown Ford has ensured I will never return. read more

We got a call that the 2025 Ford truck we are eager to test drive was being transferred to their lot and we agreed to have a meeting in an hour and a half to see it. We drove 45 minutes in rush hour on a Friday to Levittown only to be told that they didn't have the truck and we should come back the next day. The woman we spoke to didn't call the next morning as promised and we could not get any information - just transferred to a voicemail. No one has called us back. Worst customer sales service ever. How do they even sell anything? read more

Checked out this dealership and wanted to see the Ford Bronco. Salesperson was nice and courteous. We weren't ready to make any deals and the salesperson gave us space to just "browse" and enjoy to do what we came here for. read more

Always a trustworthy place to lease or purchase. Purchased my 3rd. lease here in the past few years, today. My salesman, Dean, an extremely respectful young man was extremely kind and knowledgeable. He immediately headed me in the right direction for my 2025 Mustang, we went for a nice road test, and I was sold. All went well with the numbers as his manager, Peter, another extremely wonderful gentleman came to the desk to answer all my questions. Let me say, I had been in this business for many years, and they both cut to the chase and got the deal done. 100% satisfied. read more

Hey Chuck Your service department sucks so I wouldn't across the street to piss on anyone on fire Repair department is horrible lied about repairs only worried about up sales And the entire team lies as to what repairs need to be done Like my dad would say don't bullshit a bullshitter Can't even complete simple inspection after having my car for 10 days Don't walk, run away as fast as you can away from Levittown ford You cant even take emails, very unprofessional repair shop!! Should have gotten a. 0 for shop read more

Id give zero if possible. My company car was delivered to this location. Voicemail boxes full. NO return calls. No emails returned. Fleet company couldn't reach anyone weeks later. I text salesman, whose cell I got from their corp office and limited communication. Car had barely been prepped. The whole process was insanely difficult and zero effort. read more

I purchased a 2022 Ford F-350 used from them a few weeks ago. First, they make you pay $1200 for a 90 day mini warranty and for " key insurance" since you only get 1 key for 40k! They still charged it even though I took out the Ford extended warranty, so it's basically $1200 for a key if you need one. Saw it was missing a cup holder door for rear seats when I got it home. " Sorry, sold as is" . Really, for $40k, a $50 part too much? Found a red clay wasp nest on top of engine( came from down south), undercarriage filthy, onion ring under seat and a few other things. I guess the "100 point" inspection missed those! Don't think anything but what needed to get inspected was done. Overall I would rate whole place poor and wouldn't recommend it to friends or family. read more

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Just leased a new Ford Bronco and from start to finish Brad and Waiel went above and beyond to make sure I was satisfied with the truck. I can not thank them enough! I will definitely return and send anyone who is looking for a vehicle to see them! read more

Levittown Ford - New Ford Bronco - Car Dealers Near Me - Levittown, New York

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Not happy about giving this review but it is what it is. Purchased car from dealership. It had less then 9000 miles purchased September 2023. Salesman told me since recent return and low miles I would be purchasing as a new car and warranty agreement would be as such. 36 mos 36000 miles. Well that was a lie . Had issue with brakes hissing and occasional brake pedal to floor. Diagnosis took all day then I got the phone call that there is no warranty and a master cylinder needs to be replaced and also the rotors have some cuts in them and pads are bad. Side note brought car there for inspection less then 200 miles ago and supposedly was fully checked and passed. So must've been an incredible 200 miles for all this to happen. Here comes the fun part. Initial estimates was 2600.00. I said absolutely not then they said 2100. Still no then a final text of 1017.00 That's about 60 percent difference. Still said no and just picked up vehicle. So they mark up that much. Crazy and a rip off. Having car serviced at a reliable station for half price of their final offer. Use caution folks. read more

3 consecutive leases. Need to update sync due to recall. Single mom, I work 6 days a week and they're not able to make any accommodations I make it out to Levittown to lease from queens, at least try and help me.... read more

I purchased this Jaguar online as I'm out of state and I specifically asked if there was any chips, dings, scuffs, ect before I would agree to buy it and Matt my salesman went out and looked over the vehicle and told me the suv was perfect and had zero damage. Lied and when I called they told me there was nothing they could do it's a used vehicle! They refuse to make this right or do anything about it and basically told me to f off!!! Don't trust this dealership! read more

Levittown Ford - Salesman Matt told there was no damage anywhere when I bought over the phone 100% LIES - Car Dealers Near Me - Levittown, New York

If there is any chance that you plan on leasing a vehicle and then buying out the lease because you are over mileage or want to make cash on the sale, avoid this dealer. They add very high fees to the buyout (check out their other reviews). Literally 10x the fee of another Long Island Ford dealer, $1,500 vs $150. They are looking to grab your $ regardless what your lease contract states. Don't get mad at the salespeople. This came directly from the General Manager. Levittown Ford in this example showed the exact reason car dealers get a bad reputation. read more

We purchased a 2024 Ford Mach E from Levittown Ford on 6/9/25. We were encouraged to pay $500 for the level 2 charger and were told it would be sent in the mail within a week. After many phone calls, we still hadn't received it. At one point, we were told that it would be supplied by the installer, which was clearly not true. (The installer laughed at this when we told them.) We finally contacted Ford directly; they contacted the dealership, and the charger arrived promptly on 7/10. This was a big purchase for us, but it seems this dealership is more interested in making the deal than maintaining a happy customer relationship. read more

I have nothing short of great professional service from this dealership. The staff have always been attentive and through. My car is an investment and as an owner take very good care of my vehicle, and the service dept and staff take just as much care. Totally recommend to anyone looking for a vehicle, good service, and helpful staff. read more

Extremely DISAPPOINTED that I bought a brand new truck in July and after 3 months the paint started to deteriorate on the roof and the response is there is nothing we can do since it is an environmental issue. My suggestion don't buy any new cars from them because the paint will get ruined due the normal weather we live in on Long Island. I would leave zero stars for having me chase them for an answer and then not doing anything to resolve the issue but I can't!!!! read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

Working with Brad Simon, Eric Vila, and the team at Levittown Ford was an absolute pleasure! We couldn't be happier with our experience. From start to finish, they made the car-buying process smooth, enjoyable, and truly positive. We appreciated their honesty, expertise, and the patience they showed us as we navigated each step. Brad, in particular, went above and beyond; he was incredibly helpful, and we can't recommend anyone more highly. If you're considering purchasing a car, Levittown Ford is the place to go! Thank you to Brad, Eric, and the Levittown Ford team for making our experience a great one! P.S. I LOVE MY NEW BRONCO! -Noah V. read more

Bought a used 2021 mustang from this dealership 3 months ago with less than 15k miles on it. I dealt with Matthew Monahan, who for the most part was good...besides the fact that he lied about his knowledge of the vehicles history. I live 3 hours away, so I discussed the condition of the car over email. I was told, "The car is in great shape. It does have one little rock chip on the hood that has been touched up but other than that the vehicle is fully ceramic coated and it was done by a professional detailer. Car is mint in and out." I go into the dealership to buy the vehicle, and run into Kevin Kirby, the Pre Owned Manager who has been there for years, who tells me that the car was actually his own personal car. Told me he was getting rid of it for a dark horse. It's dark when I get there and the car is already outside (it was in the showroom prior), and I buy the car. Within 30 minutes I drive the car to get food on my way home, and notice a huge scratch on the driver side of the fender/front bumper. I ask Matthew about it only to be told "I'm sorry, I have no clue where that came from". Fast forward a couple months, the rear defroster malfunctions and the entire rear windshield shatters and needs to be replaced. Fast forward another month, and the paint is chipping on the passenger side of the front bumper. I take it to my local Ford dealer who tells me that this car has been previously repainted along both the bumper and passenger side fender, and the finish is all off. The previous paint is shown underneath the chipping paint. The bumper was misaligned with the hood and passenger side headlight (I didn't notice prior until they pointed all this out), and the inside of the front passenger fender/wheel well was all deformed. The CARFAX was clean, and only had one previous owner (the Pre Owned Manager of the dealership). Bottom line is that the dealership, or at the absolute least the Pre Owned Manager of the dealership, lied about damage to a used vehicle and misrepresented the vehicle in order to sell it to me. I am in touch with Ford Motor Company themselves about this issue which they have already escalated, and will be hiring an attorney. DO NOT TRUST THIS DEALERSHIP!!!!!! read more

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Would like to leave a positive experience review at Levittown Ford. The pre-owned sales manager Kevin Kirby did a fantastic job with a fast and easy transaction of purchasing a car and trading in a used car. It was a pleasure working with Kevin and his staff. The other floor manager Rob was fantastic and very helpful as well. read more

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I came to ford looking for a new / used car ,, I was seen right away and within minutes I was test driving the car I wanted ,, the process was smooth and i understood everything,, the staff was very nice ,, i love it !! read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

From the minute I explained to Fernando service mgr that I was unable to drop off the car do to having surgery he immediately advised me that he would arrange to pick up and drop off my car. Through out the day he kept in contact with me advising me that he was finishing up and that the car would be delivered to me and 20 minutes later my car was delivered service was great the valets were very professional and I would say that I had a FANTASTIC EXPERIENCE WITH LEVITTOWN FORD SERVICE I HIGHLY RECOMMEND THEM read more

I intended to write a great review about Levittown Ford, but as you will read, everything went South. Last Saturday my wife and I went to Levittown Ford to look at a pre-owned Ford Edge. We liked the car and agreed to the price and terms. My wife drove the car. The car didn't sound right and we asked the salesman to have service look at it. We left Levittown Ford on Saturday and were told that we could sign the papers and pick up the car on Monday. When we were in a few minutes away from Levittown Ford, a manager called us and said that he wanted to do a few things to the car. We went to Levittown Ford on Monday anyhow to sign the paperwork. He said that we could have the car on Tuesday. Tuesday became Wednesday, Wednesday became Thursday, Thursday became Friday. They would not return our phone calls and didn't answer the phone when our name came up. They gave us 3 different reasons for what was wrong with the car. I could understand how dealerships get at the end of the month, but there is no excuse for this treatment. What was going to be a very positive review about Levittown Ford, turned into this review. read more

Thank you to Malik and Kevin in assisting me with my purchase. They were very kind and patient. I changed my mind a few times on packages and color and they were more then accommodating. Thank you Levittown Ford.. read more

I can't believe I am now into my 4th car from here. I have always found the staff to be professional and welcoming. To be fair I have usually dealt with the same people. My original sales person Dan is now the Sales Manager. Dan has always been amazing to work with. He is up front and honest. He has told me what options are worthwhile and which ones probably aren't worth the extra $. Even though Dan wasn't my sales person this time he still helped to make sure everything was taken care of for me. Since Dan is now a manager I had the chance to work with Brad as my sales person. Brad was great too. He knew everything about the car and he worked hard to get it at the right pricing for me. The thing that made Brad different was he did not approach this like a car sale. There was no pressure, there were no games. Brad also was upfront and worked with me to get the number to where they needed to be. I have sent a ton of friends and coworkers here. Not all have bought Fords but they all agree it is a different experience, a better experience. read more

Dealership tried to charge me $2000 extra to purchase my truck off lease. I went to a different dealership and they only charged me DMV fees. I unfortunately leased my truck from levittown Ford, would never go there again. Do not go to this dealership! DO NOT BUY YOUR CAR OFF LEASE FROM THIS DEALERSHIP! YOU CAN GO TO ANY FORD DEALERSHIP TO PURCHASE YOUR CAR. read more

Brought the car in for a recall and they told me it needed radiator service..I picked the car up at 5.30 the shop closed at 6..as soon as I left they left after. 5.40.. when I got on the highway and was doing 60 MPH the whole car shut down and all of the safety lights came on..the car slowed down to 15 MPH..I had to exit the car on the highway and when I checked to radiator I saw they never put in the anti freeze...then when I called the service center they all went home early..I was stuck on the highway for an hour waiting for a tow..I filed a complaint with Ford and the service center offered me a coupon...I'm just thankful it was only me in the car and not my family...I'll never buy another Ford from Levittown Ford again... This is my second submission...I can document and prove everything I am alleging...Don't trust your family safety with this service center.. read more

I recently purchased a preowned Grand Cherokee, and the process was by far one of the best I've ever experienced. Upon meeting the salesman, Brad Simon, it was evident that he was a true pro. Kind, patient, not pushy in any way! He listened to concerns and all issues were addressed prior to purchase. His manager, Kevin Kirby was also outstanding! Kevin was able to address all of my concerns, even though this was a USED car, with kindness, respect and total professionalism. The same sentiment goes for Eric in finance, a true professional, honest, also not pushy in terms of options at purchase. It's not often that purchasing a used car goes this smoothly or without hiccups, but this team gets it done with excellent communication, kindness and respect for the buyer. Thanks to you all for a fantastic buying experience! read more

This is my 4th lease with Levittown. If it wasn't for the approach KEVIN who stepped in to get me past the fact that this model did not have captain's chairs, I may not have come home with the car. THANK YOU KEVIN for giving me a different perspective and for following up with me. I have added him to me list of employees at I count on! Other compliments are due to WIL, who helped with the financial paperwork on the truck leased a few months ago. For this Explorer Eric was most helpful. They both were patient and knowledgeable. read more

********************BUYER BEWARE************************ Was told on the phone a new key would be around $250. When I got there to pick the car up, the bill was close to $600. They said it was labor, yet they did not disclose this additional charge ahead of time. when I refused the key because of the overly priced non-disclosed cost, they would not release my car. They reduced the price by $50 for me to get my car back, but charged 3.5% to use a credit card. When I called other dealers about the same key and labor costs it was on average $230 less. I also made an appointment in advance and was told if drop car off in morning would get it back the same day, I got it back the next afternoon. Do yourself a favor- go to another dealer! read more

Levittown Ford Service Department needs a major restructuring. Where to begin..... Made the appointment a week in advance. When I got there, no one was at the reception desk, and I had to walk around to find assistance. After the first 3 associates I approached basically told me it wasn't their job, I found someone who at least pointed me in the right direction. Ten full minutes later someone offered assistance. When I handed her the Recall Notice I got from Ford, she looked puzzled and told me that she doubts she had the parts. I asked why they wouldn't confirm that the parts were available when I made the appointment. She said, and I quote, "That's not the way we do things here." When I again asked why couldn't confirm they had the parts when I made the reservation I was sternly told that I don't understand how this industry works. So, she walked into the back to check. Another 10 minutes and she returned and confirmed that they do in fact have the parts. Wonderful, now we're getting somewhere! She wrote up the order and I asked if I could wait. She literally laughed and told me that it wouldn't be ready for at least 24 hours. Okay, I guess as I was told, I don't understand their industry. Fast forward to the next afternoon, a full 28 hours later. I decided to call for a status update. The associate who answered the phone transferred me and I was on hold for over 20 minutes. I guess he was too busy look up my order on their system. When my "Customer Service Agent" finally took my call she told me they hadn't even looked at it yet. Now, I started to get a little annoyed and asked why I couldn't have dropped it off now instead of yesterday. She said that if I had dropped it off today, I wouldn't have it back till after the weekend. When I said that makes no sense I was once again I was informed that I do not know how this industry works. Clearly the reservation is meaningless. In reality, you need drop off your car and get on the end of the line. This "service" department needs a big overhaul, evidenced by the fact: * No associate at the reception desk, you're required to walk around and find someone who can assist. * No associate could look up the status of my car, I had to wait for 1 specific person. * There is no system for processing a routine factory recall. Since there is no diagnosis needed, they know going in exactly what the procedure is and how long it should take. There needs to be a line devoted just to that. In this way, customers would know exactly how long the procedure will take, and can drop their cars off on the day it will be processed. * My car was there for 49 hours (over 3 days). According to the receipt the repair took 0.7 hours. * Bottom line; Next car I will find a Dealer with a Service Department which respects our business. read more

Made arrangements online to see a car. Gave VIN number. Quoted a price on a chat (of which I have photos). Got there and they doubled the payments same terms saying the person on the chat had no business quoting a price. I was ready to walk out with a car. Will be going back to the dealer I used in the past even though it is further from home. read more

True to their word. Excellent value. Our salesman Paul Su was a real pleasure to deal with.. no pressure, responsive to our needs and an overall nice guy. I highly recommend asking for Paul when shopping at Levittown Ford. read more

Run don't walk away from Levittown Ford. The dealership is inept. It's impossible to believe that they could get away with what they do get away with because people don't complain. I commend me to do a good job but I complain when they do a bad job and they sure did a bad job with me read more

What a scam this place is, I have had seven Ford vehicles over last 15 years in family, I have never seen such a scam like this place with fake service text, online message, service center with no accountability... service managers that don't know whats going on, say they will call back and don't... I have a PREMIUM Ford warranty and get treated like this... avoid these guys at ALL costs! I just moved to Levittown and thought this qould be Ford here, NO WAY the place is not the BRAND 630am Day 1 via Text to calls through today and no answer about anything... read more

Brought the car in for the rear camera recall. Lead us to believe they had the part. After being overcharged for a PCR valve replacement, the back up camera was never replaced ,the part was never ordered. Intentional or just incompetent? Either way unacceptable. read more

I went to Levittown Ford to place my order for Bronco back to February, I chose this dealership probably is the best decision I've ever made, the sales " Andre Paiva " made whole process easy and enjoyable, can't asking for anything more. I'm so happy I've picked up my bronco yesterday , even is was seven months of waiting, but it still in the time frame I've been told. Great service, definitely recommended! read more