** BUYER BEWARE** GO SOMEWHERE ELSE** Went to buy out my lease and they added $1295 to the contract saying it was a fee all buyers had to pay.. Read the fine print.. It says its a negotiable fee and they would not refund me the money or negotiate. DO want to know what the manager said ? He said the way the market is and we are short on cars , WE DON'T HAVE TO DO ANYTHING. . We are going to stick it to you and we don't care about you and your future business. Salesman I dealt with was Leo. He didn't know alot and tried to BS me on this fee before I signed paperwork. Spent almost 2 hrs here with all the BS. **GO SOMEWHERE ELSE. EVEN FOR A FEW MORE BUCKS ** ** NOT WORTH THE AGGRAVATION read more

I had the best experience one could ask for at Levittown Ford. I started with Daniel Krauciunas for an initial quote, He was extremely informative and helpful, and once that was established, I dealt with Jonathan Iannielli. From start to finish, which was extremely fast, he was phenomenal. Extremely courteous, and efficient, an overall dynamite person. When I arrived there to pick up the Vehicle, everything was prepared, and within no time at all I was driving out of there in my new 2020 Ford Explorer! I could not be happier with the car or the service that I received!! read more

This place is boarder line criminal I brought my car in for breaks and for some unknown reason they decided to change me fluids and filters that I specifically told them not to touch then refused to release my car till I paid them the 2 grand in extra repairs I did not consent to and the most unbelievable and unprofessional part is after asking to here the recording that I "supposedly" gave consent durning they refused and kept telling me the could not find it place is criminal forcing u into repairs u don't want or consent to!!! read more

Horrible experience. I ordered a simple item from them, and they changed me 22-dollar shipping and it'll take over 10 days to get here. Going to return it for a refund. Just going to order it on eBay and get my item in a reasonable 4 days with only 5$ shipping I hate Ford employees and i hate ford now I cant wait to trade in my Ford for a Chevy. Every time from east to west coast Ford employees always messing up making it harder on a ford owner read more

I sold my car to this dealership and I had chance to deal with Kevin. Everything was done exactly as promised in a fast and efficient way. Thanks for an outstanding customer service Kevin read more

WARNING *WARNING* Must Read I made an appointment for service as my $80k F-150 needs work under warranty , (Burning Oil ) I dropped it off on November 30th spoke with there advisor Niko , it's Now Dec 22nd and haven't got a call back to tell me what's going on with my truck . I called Numerous of times and I just get there typical girl who Answrs the phone and transfers me to an advisor who never calls back . I contacted Ford Co . Also today to complaint . I never seen such an unprofessional dealership in my life. Did I mention I own a fleet of trucks for my company I own and been Dealing with dealerships for over 10 Yrs , this is the worst one in Long Island NY read more

New customer to this dealership and my experience was great. Like everyone else, the car shopping process takes forever but it went pretty quickly for me. Joel Jones was my sales person and he didn't waste any time. I told him what I wanted and where I needed to be pricing wise and he worked out every deal, discount and incentive to get me into the Ford Explorer. Most dealerships will high ball the price and then slowly work down the process to see what they can get but Joel showed all his cards up front which made me trust that not only he, but the dealership as a whole is willing to do right by the customer. Some options were not going to be in my price range and not once did Joel make me feel bad about it- instead he said gave me multiple options of what I could afford and patiently worked with me. If you want a professional and personable salesman, stop into this dealership and ask for Joel. read more

We got our Expedition Max Limited today. Our sales person was Brad and he was amazing!!! He is gentle and gave us the best price! Highly, highly recommend!!! read more

2022 Ford bronco rear brakes sound like tractor trailer stopping been fixed three times. Still sound horrible when they need to replace the rotors in the back and they won't. They keep on doing a bushing replacement. Don't understand read more

Last update ( fingers crossed) finally my husbands car was fixed.. and I am glad and hopefully we won't have to deal with any issues anytime soon.. although it took long Lauren was finally able to fix the problem and even gave us some important information we didn't know, and for that We thank you.. I just wish our experience would have been better, more with communication and promptness which didn't happen.. but at the end all is fixed and our stress is over read more

Carries the torch well representing everything that's wrong with car dealers. Try to come in $75 higher per month until I start spinning numbers, which are my strong point, then they come down in price by the same $75. Then try to look like the hero saying they were saving me $75 (only after I challenged the total cost they were trying to charge me). To that I said that "saving me $75 was one way to put it....but I choose to say that you overcharged me $75 to start." Just go in and know your numbers, your final cost, and also know that this dealership will never give you the best price. Buyer beware For those thumbing through reviews...Apparently the manager came back on my review back when I posted it and said "we are glad we can ultimately find an option that works for you" .... they surely did not understand (not surprising) ... no, you did not come up with a number that worked for me. Not even close. Got another $35 less at another dealer. Your dealerships dishonesty is disgusting. Robbery is more like it. read more

I am on my second Ford from this dealership. Both experiences went seamlessly! The second time around Jonathan took care of me, helped with my lease return and got me in a fully loaded '19 F150 King Ranch Ecoboost. Although I am a car guy bigtime, I really enjoyed seeing him being super familiar with the truck, features, etc. Made it such a pleasant experience! Couldn't be happier. In and out with the return and the new car in a matter of a couple of days! Definitely my go to dealership for my Fords! read more

Since the last update, the car is still not fixed. While the car was still at the dealership the service advisor called me telling me it was finished and to come to pick it up almost 4 times. Every time I went there the car was either still apart or had not been touched. Luckily they gave me a courtesy vehicle at no cost. However, the 4th time I went back they told me the car was finished and it was still not. The computer/radio/GPS was still malfunctioning, there were scuffs and damage to the trunk area from their service technician's feet. One Part was still soaking wet and instead of ordering a new part they went to one of the other customer's vehicles and replaced the part out of there while they didn't think I was looking. With that, this is when the service supervisor got involved. I informed him that I needed the vehicle back he told me he would work on it. This was the common answer so I decided to go see the gentleman who sold me the car. At the new location, I was greeted by the original Salesman and he spoke to the GM of the dealership on my behalf. (Normally you'd think that a person of that "power" would help but buckle up cause its not the case) The GM asked how he was able to help me. I told him the same thing I told the Service Manager which was that they've had the car for over a month and a half and I needed it back. I told him that if we were waiting for parts I could always bring the car back in. His response to me was that I was being "unreasonable" and proceeded to give me an attitude saying that I needed to be more understanding. Upon his answer, I asked him if he treated every customer like an asshole (in a true NY fashion) and his response was "Depends on the customer" (Great Customer Service from this guy). My follow-up to that was another question that made him point his finger at me yell and scream and state that I needed to pick up my car even though it was not finished and get it out of his shop and off of his property. He also proceeded to tell me that the remaining items were not going to be completed and that we were finished. Upon returning to the repair portion of the dealership it only continued to go downhill. The staff there then told me that I needed to clean the inside of the loaner vehicle by vacuuming it in front of them and wiping everything down to make it clean. They attempted to give me my car with parts hanging off and panels missing and told me that their work was "Finished" I informed him that a lawyer would be contacted and that was the last thing he said to me. When they spoke to my lawyer he complained about my comment (if that's the worst thing that's been said to him in his life he should feel lucky) and also complained that he had seen the posts I've been posting on yelp and that he was unhappy with them. Flash forward to today while I'm posting this and the car is still not fixed they are still refusing and the lawyers are doing what they need to do ... so please if you get anything out of this HEED THIS WARNING AND DO NOT PURCHASE ANY VEHICLE FROM THIS DEALERSHIP !!!! Also on a side note if you decide you are going to use this dealership don't get fooled. They will offer you additional protection contracts (which they can refuse to honor even if it's technically a contract) Which will cost whatever it is they're taking off on your price so you're not saving any money. And they will most likely treat you like garbage after the fact. (also for some reason the videos are not uploading ill gladly send them to anyone who reaches out) read more

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I am having an ongoing experience for six months. I brought in my 2016 expedition in December, I purchased this vehicle from them. The reason I brought it in for what felt like a transmission problem. So they fixed it, so they say for 4000 and as soon as I get it back It is evident they did not. They changed the valve body two times, did several oil and computer updates and still don't fix it. They try and sell me a new transmission for additional 6000, I said no. So they rebuild it instead after arguing with me. This still doesn't fix the problem so then there are more visits and still cant fix it. I think I am up to around 12 different work orders each time I didn't have the truck more than two days before the wrench comes on. So now I am told it is the throttle body so it was never the transmission. so you would think I should get my money back for the transmission that never needed fixing in the first place, but no they want me to pay for the new throttle body and keep the money for the transmission. I was also told this is a shot in the dark it might not even be the throttle body. To say I'm frustrated is an under statement. The loaner car people are great, the managers seem nice but tell me there's nothing they can do, when asked to speak to the top person I was told they don't want to do anything for me. the sad part is I am a loyal Ford buyer, all my cars in my life are ford. I will definitely buy another Ford but not from this dealership. They don't care about the customer. They haven't done anything to make it right they make me feel like I'm a burden on them. They just want me to go away. The real funny part is my wife wanted the loaner car and we called to try and buy it and they couldn't close the deal. Two months later and we are still waiting for a call back, what a joke. read more

The Levittown Ford VIP+ Program offers our New Vehicle Customers, apparently new longer is in effect, even for people who are currently in a lease through Levittown Ford. I called service dept. to make my oil change appt as I always do, and I requested a loaner car, as usual. I was informed that is no longer the policy. I said, I understand for new customers, but I am an existing customer in a lease, once my lease expires that will apply to me too. Nope! With that, I mentioned last time I was there, I had purchased the buy one get one oil change deal they offered. And, I was put on hold, and the gentlemen told me, they don't offer that anymore, but he will do me a favor and honor it. Favor? Honor? something I already purchased 4 months ago. There is nothing VIP about their Service dept. And, as a customer whose lease is expiring in a few months, you'd think they would want to secure my business. In the almost 3 years I am in this lease, if you ready my prior reviews, the service there has been a ZERO! The Levittown Ford VIP+ Program offers our New Vehicle Customers: Always Included - Unlimited Oil & Filter Changes (Unlimited for 1 year and 100% free with every factory maintenance) Always Included- Express Lube, NO appointment necessary (Oil & Filter Change) Always Included - Loaner Car Program, Loaners available for every service appointment Always Included - NYS Inspection Program, Technicians will perform your NYS Inspection once a year Always Included - 24/7 Rescue & Towing, Montauk Point to the Midtown Tunnel. Lockout?? No Gas? Flat Tire? Call Toll free 1-866-601-8007 Always Included - Courtesy Shuttle!! To work, home or any other location Always Included - World Class 23 Point Inspection!! Vehicle inspection with every service appointment read more

My family always comes here for all of our cars, so I when my lease was up I stopped in. Bob Warner was extremely helpful and kind and made the whole process seamless. i got the car I wanted and cannot say enough great things about the experience. Go see Bob at Levittown Ford! read more

My cars engine was broken and they have yet to fix it 5 weeks later. We do not have a car at all! Not a loaner car even. No one returns our calls!! The worst!! No one should go there ever !! read more

My Explorer needed a jump yesterday due to a dead battery. I brought it in to get checked out and see if the battery was in need of replacement or if it was something more serious such as an alternator. Once again, Service Advisor Noah Reed helped me out and put my vehicle in to get checked. I was updated through the process and thankfully it was just the battery and nothing else. Since my vehicle was Ashdod due for the NY State inspection that was also taken care of. As always, I am very appreciative to have the Levittown service available for both of my Ford vehicles. read more

Scheduled service appointment online. Loner vehicles not available for five weeks out. Why have them then. When arrived for service advised that mechanics leave early due to Covid protocol. Why have appointments on line then for after they leave? Waste of time and never a call back. Told problem has existed for months. Shameful read more

If I could give less stars I would. My Ford would not start and was towed to this facility. 10 days later I was told it was the starter and a dead battery which I knew could not be possible because the battery was new. They tried to charge me for it anyway as if $450 in labor plus over $700 in parts was not enough for a starter! I had my battery in the car and voltage tested it immediately to prove it was in top shape. What a rip off. To add insult to injury they don't tell you until you pick up and pay for your car they charge a fee of an 3.5% if you use a credit card. Be sure to go there with a bucket of cash for things you probably won't need! read more

Well, this is my FIFTH Ford in my short life... Lol I came in to return my Edge from a 3 year lease. I love dealing with Ford and I loved my 2013 Edge more than any car that I have ever owned. Today, after pleasant negotiations with my favorite Levittown Ford salesman Frank Monteforte, I am once again walking out with a stunning new Edge. Last one was a burgundy red, this one white. With the door code that I love so that I can never lock my keys in the car. Great experience, in and out in a fairly moderate amount of time. Normally I detest having to go in and haggle for a car, but Frank is pretty mellow and actually makes the whole process " not too bad". I also really like the Ford product and find their Levittown service center over in Hicksville to be the best dealer service that I have experienced. The first year of oil changes are free and then it is BOGO which is nice. Also included is roadside assistance which I never use because I have AAA, but it's good to have. I think that they even do the NYState inspections for free. A shout out to Darnell who greeted me on NY Eve and always seems to wear a smile !!! read more

Levittown Ford - Darnell - Car Dealers Near Me - Levittown, New York

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Not happy buying 2019Ford Expedition max , not reliable car I've owned, 23 mph speed car jerks, when applying breaks at 17 mph speed it jerks , overall transmission problems, pls check out before buying it , all cars are having transmission problems!! Ok Not happy buying 2019Ford Expedition max , not reliable car I've owned, 23 mph speed car jerks, when applying breaks at 17 mph speed it jerks , overall transmission problems, pls check out before buying it , all cars are having transmission problems!! Ok read more

Beware! If you buy your car when the lease expires, Levittown Ford will add a "Protection Package" costing $998 plus tax. The $998 is preprinted on the contract and the description of the package says it is negotiable but when you say you don't want it they tell you it is not negotiable. They basically force you to pay over $1000 just to be able to buy your car. If you want a Ford go someplace else. read more

Thomas Feeney was really helpful getting us exactly what we asked for ! Listened to all of our concerns and took care of all of them read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

Darnell Desforges is the best sales person I have yet to encounter I appreciate his patience and help..I will be back to Levittown ford for my next car read more

Levittown Ford - Darnell and Kevin took great care of me on my purchase of a Ford fusion..I would recommend anybody to come see them - Car Dealers Near Me - Levittown, New York

We leased a 2020 Ford Escape last week. Well the sales manager agreed to a full out of pocket # that was to include everything except dmv fees to transfer plates. When we came to trade in our old lease (which they did first) and then take new car all of a sudden we owed over 800$ more then agreed. They lie charge fees that are absolutely ridiculous and try and make you feel like idiots while doing it. And of course process and have you sign off old car so you then feel stuck and pressured to continue with getting screwed so you can leave with A car. Anyone who makes the mistake of going here for a car please get everything in writing and get a copy of it to take with you. We didn't, only left with a receipt for our deposit and the extra things were added to it after (our signature already on paper) Wanna be con artists that act like this is just how it is. We were going back for a 2020 explorer next month and soon to be a car for our daughter all of which absolutely will not be happening . Anyone who wants names and specifics feel free to pm me. I will be reporting them to the bbb and contacting ford directly to have this location looked into. read more

This is my first time buying a car with Levittown Ford dealership and it was a great opportunity meeting with one of the agent named Matthew Monahan. Ooh man I tell you he was great and very helpful . He was patient and the process was easy and seamless. I would definitely recommend my friends and family to visit the place. It was an awesome experience.I got my car in no time,thanks to Matt. read more

So I had many problems with service at levitown ford. No staff lies etc. So when I picked up my car I felt it was not repaired properly. Repairs on last visit included a brake issue and 4 other items. Mind you the car has 18000 miles on it. So I contacted ford for advice and maybe to help get my car into another dealer with a better reputation. They where no help. So we took a weekend trip upsate ny . On the way home on a sunday night approaching with family in the car my Levitown ford recently serviced broke down . This required tow lyft ride home etc. Levitown ford is incompitent don't trust them with you car . Breaking down with little ones in the car on the GWB approach is horrific. Ford as a company was awful to deal with and was little help getting us home. Stay away there are better car companies and . We could have been killed with a car dying in the middle of traffic. read more

My 86 year old father who is clearly altered mentally to anyone who talks to him walked into this dealership and they sold him a car. They called the insurance broker incessantly to get the deal done. Despicable. By contrast he had gone to another dealership where they would not sell him a car because they could see he was altered. I thanked that dealership for their morality... clearly not the case here. I hope no one ever takes advantage of one of their elderly parents. read more

This letter serves to express my sincere appreciation for the superb service provided by your staff members, Thomas Feeney, Michael Gross, and Vincent Felice. Congratulations on having a team that completely goes against the stereotype of "car salesman"; selling beyond just product knowledge with compassion and without any pressure. They know that Ford sells itself and were simply there to make the experience hassle-free, enjoyable, and truly memorable. My experience with your team was nothing less than exceptional. It is clear from your team's energy that they love what they do, and that they take great pride in their work...a winning combination for any sales team. Seamlessly working together, they went above and beyond to make sure that I loved my car and worked out monthly payments that I would be comfortable with...an ideal situation when it comes to new car leasing/buying, and it's all thanks to your truly amazing team! Such great commitment to customer service should never go unnoticed and should be commended highly. Your team members are absolutely in a league of their own. With all sincerity I have told my family, friends, and colleagues of my experience with your team. From this one experience with them, I am forever a VIP Auto Group customer and ambassador. read more

Jus leased a Ford Bronco Sport Big Bend. Andre was very helpful through the whole process and I would defin recommend Levittown Ford and Andre to all! read more

Mike Gross was such a breath of fresh air. He was so helpful, no BS, & we could tell the whole time he genuinely cared about making our experience buying our truck a pleasant one. We all know buying a car can be a long & irritating process but we were well taken care of by Mike & Adam Diaz in finance. We highly recommend seeing them if you're looking for a Ford & an awesome dealership experience. read more

I cancelled my deal today to lease a car from Levittown Ford because the dealership failed to set up my insurance, despite having had four days to do so (my company is closed on Sat and Sunday - I made the deal on Wednesday). The salesman called to cancel just twenty minutes prior to my pick up appointment asking if I had another number for my insurance company because he could not get through! The salesman did not seem concerned at the amount this would inconvenience me and offered me two tanks of gas to keep the deal! Something did not feel right and I considered cancelling. Prior to cancelling, the finance manager (who was trying to be helpful) suggested I come in and see the car and drive my actual car (which I had never had the opportunity to do as it was on another lot). She said, "It's a stunning dark gray color".....to which I replied, "I was sold a red car!?!". This dealership is obviously not up to par and, after this, I did not feel comfortable doing business there. When I went in to get a refund of my $500.00 deposit, my salesman (Jonathan) argued that I was confused and I was sold a gray car! My father was with me and I even called him to be sure I was not crazy....I purchased a red car! I realized that they only provided me with a credit card receipt upon committing and not a copy of the deal, so it was just the salesman's word against mine! There were several other service issues, but I don't was to get into them - I just didn't feel that they valued the lease customer - even though I have a great credit score! Let me state that this would have been my fourth Ford and the Third from this dealership! Something has changed and not for the better. The manager, Dan, says they are trying to improve. I think that you should PROCEED WITH EXTREME CAUTION at this dealership if you want to pick up the car you think you contracted for! read more

Don't bother buying a Ford or servicing it with Levittown Ford. They cannot take cars to fix right now until mid-February and also have zero loaners to give you, which means you have to pay for an expensive rental out of pocket! Plus, the Ford Explorer they will sell you or lease you (mine is a 2019) will break down with a major problem each year because they only sell lemons. This dealerships, company and brand is a complete disaster and do not care about customer service. Buyer beware! read more

Had an appointment with Levittown Ford Tuesday, December 28, 2021 for several recalls and was told by my car should be ready on Friday, December 31, 2021. On Friday, December 31, 2021 I started calling from 7:00am until 10:22am to find out if my car is ready and left several messages and she's too busy to returned my calls. I was put on hold for more than 20 minutes and my frustrations was getting stronger I asked to a manager, I was told his also too busy to pick up the phone to talk to me. Finally around 10:31am received a call and told me she was too busy to call back sooner and now she has time to talk to me (the nerve of her). We were having yelling match until she calms down to listing to me and was promise to another due date was Tuesday, January 4, or Wednesday, January 5, 2022. Her reason was short of staffs due to covid. Called again on Wednesday, January 5, 2022 I called again about the status of my car was told me they are waiting they are waiting for parts. I told her I was low on food needed my car. She said am sorry their is nothing I can do but you can come get your car and once we get the parts will call you to bring it back. I asked if the other recalls were fixed "NO". She said we are waiting to get the part first and do everything at once. I said How much longer? She said I don't know due to covid we have half of the staff out (another excuse) The best part of this madness they've wrote another person name on my order (hahaha). I told her to correct it but apparently it was not. She send me a text telling me that my car would be ready tomorrow Thursday, January 6, 2022. I was so happy and call back if I pick up my car Friday, January 7, 2022. She said ok and "Oh your phone does not work and had to text you and will be texting you." I was dumbfounded and called a family member to call me. To my surprise my phone is working perfectly because this was another of her BS excuse and lies. Thursdays afternoon at 4:45pm called receptionist and she answered, I said his my car ready for pick up on Friday she said with a harsh tone of voice (when I get the papers at my desk, I'll call you for pick and hangs up." I said "WOW" rude, lousy customer service, unprofessional. I decided not to call on Friday and hoping my car would be ready next week. Finally, someone called on Saturday, January 8, 2022 that my car was ready and right away went to get my car. This is a story by itself: upon arrival no receptionist at front desk but there was a young lady behind a room with sliding glass windows I approached told her I came to pick up my car. She asked for my last name no avail (remember I said they had the wrong name) I gave her the make, model and year of my car also offered proofs (she rejected the proofs). Now they could not find my car because it snowed the day before, I provided the color and now the key that I left was not working. I asked for a receipt for the work that was done, I was told that again I agree for no receipt. I said "NO" never had this conversation and I definitely want a receipt because I was not leaving the lot. The tech call a manager from dispatch that promised he would mail the receipt and should receive it by Wednesday, January 12, 2020. *She lied, deceptive, rude and very unprofessional. * My car should to be at the shop for 4 days and was there for 12 days with no receipt. *This service parts office need to be restructure from manager to lower level in receptionist areas. * Now the spear key I left is not working properly and this is more money that am going to spend. read more

I made an appointment 3 weeks in advance. When I came to pickup my car the car was not even looked at. They told me to leave it and they would get to it tomorrow. I asked for a loner and they would not give me one since I did not buy the car there. I have had my 2013 Escape serviced there for 5 years. They did not care. They said I could rent a car. They did not apologize for not getting to service the car. They did not care that they didn't get to it. They were totally disinterested in my situation and that I made appointment 3weeks in advance. And could not care whether I left the car or not. I did not. Do NOT LEAVE YOU CAR THERE. Period. To update my review. After posting this review I received a reply from the general manager of Levittown Ford to call him which I did. He was very apologetic about what happened to me an was taking steps to rectify this kind of service. He seem very sincere. I did tell him that the next time I need service on my car I will try them again. He said to call him first and he would be sure that my needs would be taken care of promptly. Since I have been using Levittown Ford for 5 years with no problems up until this last service I will try them again. read more

After being disappointed at another Ford Dealership, I decided to give Levittown Ford a chance to find me the Ford Explorer I wanted, at the price I wanted as well. My salesman Vincent work diligently to accommodate me until I was completly satisfied. I can't thank Vincent enough for making this deal happen to my satisfaction. I would recommend Levittown Ford to anyone looking for a Ford vehicle, ask for Vincent Thomas read more

Levittown Ford - Car Dealers Near Me - Levittown, New York

I just wanted to share my experience with Levittown Ford. I went there to purchase a new 2017 Ford Escape. The salesman was pushy and did not listen to me. They offered me well below the blue book value for my trade in because they said the accident I was in with the car depreciated the value that much. We agreed on a price for the car and as I'm leaving the deposit the salesman informs me he made a mistake and that it would be 50 dollars more a month. I asked if there was anything else they could do on the price and all of a sudden they had no problem offering me the full blue book value of my trade in. It still wasn't enough so he called his manager over who very rudely informed me I had three options 1. Buy the car as is 2. Put down more money to reduce the payments 3. Buy a lesser model. I said I didn't want to do any of that and wanted more time to consider it and I left. I thought about it overnight and decided I still wanted the car. I went back the next day and spoke with the sales manager again and he told me it would be an extra 1000 dollars for the car because there was a promo that expired the day before. That is not true, I checked all the promos I qualified for and they were all going on until the end of the year. I told him no and I left. I went to Hasset ford in Wantagh. They offered me the full blue book value of my trade in without any haggling and didnt even mention the accident. Also, they gave me a much better deal on an almost identical car. I would never return to levittown ford. I have a family member who bought a car from them and he also said it was a miserable experience. I really think the staff needs to be retrained. read more

My husband and I bought a SUV here in June 2014. Why the low rating, Here is our story: On a Friday AM we came in because of an internet ad on Car Gurus. Sales guy, couldn't find the car on the lot. I, not him, found it after 15min of walking around. He only honored internet price because I had a PRINTED copy of webpage. Than we are told dealer will only honor price IF financed through Ford Credit. WHAT?? When I start to walk out he relents after dicking around back and forth with a manager. We decide to buy, left deposit and agreed for them to TRY to beat my Credit Union on financing, made appointment to return and finalize deal Monday 6PM (we could have come Tuesday but sales guy asked if we would do it Monday so HE could have it count for the end of the month, SURE, we're nice people) Saturday afternoon I called to get FC rate offering , we're told they didn't even TRY to check, the finance guy was going to do that Monday could you wait? Ah NO, we got loan from my CU. Return Monday 5:50, waited 1.5 hrs. Remember we HAD an appointment. We are told they are very busy, only ONE closer available, we are VERY patient. Chatting with sales guy, Artie Pastore, we are told of COMPLIMENTARY vip service with free lifetime oil changes, he even CALCULATED the $avings over lifetime of vehicle. Then-FREAKED OUT when employee decides to move Lg SUV in showroom while we were sitting 2ft in front of it WITHOUT NOTICE! THAT IS IT!! There are no apologies and "business as usual". To the manager Eric Rivera, I calmly said "If we don't get this done now Im going to GET REALLY LOUD". Magically we are next with the closer. We let them know that we were very unhappy with situation. Only Eduard seemed sincerely apologetic. Cut to today- Husband takes SUV in for first of free oil changes only to learn it is NOT for the lifetime of the vehicle, but only first year and does he want to BUY extended vip for life of vehicle?? Remember when I said sales guy worked out savings for LIFE of vehicle???? I wash't going to write a review but this last screw up was IT. Needless to say NOT happy campers. I LOVE YELP and hope this helps others. It's going on FB too :) read more

We bought a pre-owned car about 1 month ago and have constant problems with it and Levittown Ford since then. We've emailed and called them NUMEROUS times, and have gotten either the runaround on 1 occasion or NO RESPONSE at all. Our issues are still unresolved which include: being told 1 price, interest rate, fees waived - ALL which were HIGHER when reviewing our contract. (It was past closing time, so the closing was a bit rushed Lesson learned) ** Bad business practice!! In addition, the NEXT DAY after purchasing the car, the BATTERY DIED. We had to call someone and PAY for a boost. Turns out they gave us the car w/o changing the battery - it was corroded. In addition, we found dented rims, cracks on windshield, bubbled tire and a tire error light that won't go away. They fixed SOME of these issues, after having to take off work, and drive all the way to Long Island and get a loaner car for 1 week. Then drive back to pick up my car. Did they give us any sort of refund for the HASSLE we went through for THEIR mistakes?? NO! These guys have turned out to be SKETCHY!!!! We're not waiting on them to grace us with a phone call anymore. Next stop, Better Business Bureau and Consumer Affairs. read more