Beginning at my first appointment, I had a very bad experience at the Levine Eye Center.
I first had to wait over 45 minutes to be seen, although I made an appointment. When I was finally told by the receptionist that I would be seen, I saw one of Dr. Levine's assistants. She took me to a room and wrote down my information....I then had to wait another 15 minutes to see Dr. Levine. When I finally saw the doctor, I felt like I was meeting a salesman for contact lenses rather than an optometrist. She was being very pushy to me to buy from two options/types of very expensive contact lenses.
The eye exam before the dilation was fine and fairly quick, but she advised me I had to wait a few minutes for my eyes to dilate. After she dilated my eyes, I was sent to another room and waited for about an hour by myself. I finally saw an assistant walking passed the room and asked him when was I going to be seen again. I told him I made an appointment and never had to wait this long for my eyes to dilate. I told him it's been an hour.
At my prior eye doctor, he would dilate my eyes and I would wait a few minutes in the same room. Nobody told me what was going on or how long I had to wait at the Levine Eye Center.
After another 10 minutes, Dr. Levine saw me and checked my dilated eyes. Afterward, when I thought I would finally get my eyeglasses and contact prescriptions, she would only give me a prescription for eyeglasses...when the main reason why I went to this appt was for contacts. I told her I was not interested in the other types of lenses and she said I would still have to wait a week and book another appointment in order for her to give me a contact lens prescription. She gave me just enough samples to last the week. She told me to "just try the new lenses and I will feel like a different person".
Total time at the eye doctor was about 3 hours.
At my second appointment, I didn't have to wait that long. I was stern with Dr. Levine that I wanted to purchase the regular lenses that I usually buy (Acuvue). She wouldn't give me any more contact samples, and so I had to wait a week before getting the contacts in the mail. I was told by reception that the contacts would come straight to my house.
After waiting two weeks, they never came. I called the office and they said that they were delivered according to their records. However, I never got any call from the doctors office or was left a note from UPS or Fedex.
After speaking to the receptionist, we agreed I would come in to the office and order them again. When I got to the office, the receptionist kept asking me, "are you sure you didn't get them in the mail, or someone else picked them up?". It was as if she didn't believe me that I never received them and that I was trying to get more for free. I would not go back to that office if I didn't have to. It was crazy. She asked if I asked my mailman about it
What bothered me the most is she kept repeating these questions to me. First off, it's not my job to ask the mailman. The Levine Center should have just sent the contacts to their office in the first place for me to pick up, or should have provided me a confirmation e-mail regarding when my contacts shipped and/ or when they were delivered so I could follow up and wouldn't be in this mess.
Finally, the receptionist ordered them again and I picked them up from the office a few days later. When I came in to pick them up, the same receptionist asked me again if I found them or asked the post office. I advised her it is not my job to ask and also, I had a full time job where I cannot go to the post office during their office hours to even ask such a question. She then agreed with me on that.
I will never come here again. I just received a confirmation in the mail of my "next appointment" which I don't even remember signing up for... never again.
Go somewhere else. read more
