What can I say....I've gotten lenses here before and not a problem. I came here and asked for polarized lenses. They charged me $175. When I got them, they looked weird. When I got to my car..they were not polarized. I went back and told them. I had to wait for the rep that helped me. I told her the issue and she said the new ones will be in a week. I stopped in to get the new ones and they still were not right. She gave me a refund and also she wanted to make it right. So I went back in to see if they were in and were not. 2 more weeks went by and nothing. They finally said it's in. I went in only to find out they were sooo horrendous I was shocked. To top this off...a person that has been there for years could not see what I was talking about. I mean come on...at this point I wanted my glasses and leave and goto my original place. (OPTICAL ILLUSION) oh and on top of that they charged me $120!! In The picture below, top(optical illusion) bottom(eye to eye) look at the difference and it took 3 days!!!!! From ordering to installing!! Never again read more

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Buyer Beware! Refuses to provide me with a ITEMIZED receipt that states I have a one year warranty and that I purchased Crizal Sapphire for my lenses. Claims it's on file but won't provide me a detailed receipt. Why not? This has always been my experience at competing optical stores. ASK FOR ITEMIZED RECEIPT AT TIME OF PURCHASE. Once you pay it's too late. Service - picked up glasses and they were handed to me with a card - I guess to read, but she moved onto to next customer (my husband) without asking me to read card, adjust frames, nothing. I guess once you pay for your glasses...customer service ends. Too many better places to go at this mall/location. Buyer Beware. Filing a complaint with the Better Business Bureau as well. read more

I have been going here for years. The Doctor is always so nice and he does a great job at making you feel comfortable! The opticians are super helpful with insurance and getting you fitted for frames. I moved recently about 30 minutes away and I will still travel to go back. I highly recommend them! read more

Very nice doctor and staff except mine and my family's glasses took two weeks to come in and they were ALWAYS sideways or broken! They claim that it's because they get shipped but it's a waste of time having to come in just to see that they're broken and come back again. I understand if it happened once, it happened 3 times to 3 people in my family. Needless to say we do not go here anymore. read more

Went there for the first time last week after my lifelong eye doctor retired. Making the appointment was very easy with lots of dates/times available. When I arrived I only waited about 10 minutes to see the doctor. Dr. Andron was very professional and caring, the first thing he asked was "how are you and your family doing during the pandemic?" He explained every procedure to me and was very thorough. I ordered contacts which came in within 5 days. Highly recommend them and I will be returning next year. read more

Dr. Andron and his staff at eye to eye are terrific! My entire family has been coming here for years. They are organized, kind, and detail oriented. I never have any problems getting weekend appointments to accommodate my schedule. The staff was extremely helpful and answered all of my insurance related questions. I wouldn't go anywhere else! read more

The doctor at this location is great but the turn around to receive glasses is pretty bad. I've been waiting over two weeks for my pair and when I called to check the status of them I was told they would be here on a Monday (three days later) and when Monday came they were not there. I called again on Tuesday and was told someone would call me back. No one did. I had to call again to be told they would be there on Thursday and the woman seemed annoyed that I was calling back. Being that they're something necessary for vision and not like a sweater that you can just wait around for, I wouldn't recommend. read more

I called Eye-to-Eye the other day in a panic because I suddenly saw bright flashing lights in my left eye. When I called - thinking I was having a stroke or losing my vision - I was told Dr. Adam R. Andron was off that day but they would contact him. He called me back in about five minutes and assured me that is was probably something called an "optical migraine" and he actually scheduled an appointment for me with a specialist. It turned out he was correct. Dr. Andron even called me back that night to follow up! I couldn't recommend Eye-to-Eye more highly! read more

The ladies that work here are super friendly, helpful and resourceful! Despite being in a busy mall, they attended to each of their customers in a timely manner. It took me over an hour to pick out a pair of glasses and they helped and guided me with valuable advice and information. Not once did they try to sell me more expensive frames or convince me to get the expensive/unnecessary upgrades, which I find to be very admirable! I highly recommend this place to anyone whose looking for a wide variety of frames and excellent customer service! Thank you ladies! read more

The staff is nice but the turnaround for my glasses is ridiculous. It's been 6 weeks and still nothing. I have called weekly for updates and it seems like I am the one causing an inconvenience. There's a reason why I saw the doctor and told him my current complaints and I got a new prescription. I was was originally told my glasses would take 2 weeks. I don't feel like a valued customer. read more

I needed a new presciption and set of glasses. My insurance is Davis Vision and a number of the providers had poor Yelp reviews. I went onto Yelp and saw the great reviews here, so I went to Eye to Eye. I had low expectations for a place in a mall. Boy, was I wrong. First, make sure you see Dr. Andron to get your exam. Then see Evelyn to help you select frames. She stuck with the free options under Davis. As a man, it's difficult to chose for yourself. She led me to a great set of frames. I opted for the $88 up-charge for progressive lenses. When I picked up my glasses, the team told me how to get used to them. The best advise was to avoid driving with them for 3 days until I got used to the lenses. I did. Take the few minutes it takes to call and make an appointment. Everything ran on time. I'll be going back to get a pair of prescription sunglasses. read more

I have been a customer of Eye to Eye for what must be over 10 years now. Customer service is outstanding, the people are great. I have visited other retailers for different product lines, but no one comes remotely close to Eye to Eye Paramus for my continued business Even if I'm on the road and have a problem, fedex coordination has been outstanding. read more

It was easy to get an appointment on the phone for a weekend. They also made a reminder call a day prior to my appointment. The customer service is awesome. When I walked in the associates were helping other customers but they acknowledged and informed me that it will take sometime for them to help me. The lady was very helpful and she went over my benefits from the insurance and explained me very nicely all the discounts they had to offer. The doctor was very professional. He explained me all the processes and the reasons for it during my regular eye checkup. I will recommend this place to others. It could not have been any better. read more

We were very impressed with the service. There is a large selection of designer frames to choose from. Physician was excellent and very thorough. Kaitlin was fantastic. She helped us select the right frames for us and very knowledgeable. read more

Came here on a weekend to look for frames and the staff was very friendly and helpful! Definitely enjoyed coming here, however I'm taking one star off because the prices are a little higher compared to other places (I compared certain frames from different stores), but I'm happy with the customer service. The staff was very knowledgable and didn't hesitate to help me look for frames (thanks for bearing with me - I tried on so many frames!). Would definitely recommend this place :) read more

I had a great experience. Scheduling an appointment was very easy. They were very accomodating. Dr. Andron was very informative. He explained everything as he was going along, very professional. I then tried on many, many frames and they helped me with a smile. I would definitely recommend them to anyone! read more

My experience was not as good as the stars I see listed and I will not go back. I have purchased glasses from other providers and even the internet with no issues or complaints. All I can say high priced is not always the best in this situation and I say think twice about where you shop.. There warranty for the price of their glasses, service, and quality is LOUSY (that's even an understatement). To the next purchaser I wish you the BEST and do not lose your SMILE. Shop where there is real professionalism in business whom care about their customer's satisfaction, just as they do the money. I am finished with them. DONE read more

I've patronized this business for a couple of years, and just recently I was taken care of with excellent service above and beyond what I expected. Customer for life. read more

Dave, Mike, and the two ladies are helpful, and professional, also the eye doctor. There patience is truly appreciated. You know choosing a pair glasses that fit, and look good on you, could take some time. Thank you read more

Horrible employees. I visited this place like a year ago and saw them blatantly judging customers behind their backs. I checked it out recently thinking they changed, but nope. read more

What a life saver! I had a terrible experience at eye center and called here and they were awesome. They fit me in the next day and the Dr saw me right on time. The exam was through and made me super comfortable. They quickly identified what my problem was and then solved it. It was just a pleasure and such a great experience. read more

I had a great experience picking out glasses here. The sales associate was knowledgable and took time to help me pick my glasses. She was also very helpful explaining my insurance benefits to me. Wonderful service, i will return! read more