Dr. Chang was very friendly, informative, knowledgeable, and unpretentious. She took the time to fit me into the next slot (which turned out to be cancelled over the phone) even though I was 20 minutes late for my eye examination appointment and it being during lunchtime. Filling out the form with my information was quite simple and easy. She didn't try to upsell anything, wasn't pushy, and offered her unadulterated advice to the questions I had. I wasn't rushed at all, and she performed a thorough eye examination. There weren't any issues with her accepting my insurance either. This was my first time here and I felt like she has been my doctor for years. Additionally, Dr. Chang accepted my own frame that I brought for my eyeglasses prescription that virtually every other store or optometry office I've inquired refused due to it being of "poor quality" (it isn't and it's most likely due to them wanting me to buy one from them instead). She even offered to reimburse me for these frames in the event that they broke during the prescription lenses process as long as I had a receipt with the cost of purchase. I felt thoroughly cared for and well treated throughout the entire process and will definitely be returning here for any future vision concerns. Thanks, Dr. Chang! P.S. Her office is located on the 4th floor of the same building as Chipotle. read more

Very disappointing experience with Dr. Chang. She was very difficult to communicate with and yelled at me during a phone conversation. My adult daughter needed her medical examination and treatment records transferred to a new eye doctor--not Dr. Chang's proprietary Ortho-K design. Both our family and the new provider's office contacted her requesting the records, but she refused to release them. We ultimately had to seek an attorney's assistance to obtain the records. A routine medical-record transfer should not be this difficult. read more

New UPDATE FROM 30 MINUTES AGO: At this point Dr chang is harrassing me and trying to intimidate me. Dr Chang called me after I posted this review and BEFORE posting her response to my review so I can take it down. I didn't answer and Dr. chang called again and when I didn't answer, she followed up by responding to my review falsely accusing me of being angry and not to post my "unhappiness on Google", lol. Dr chang then changed her review, removing one part. I ATTACHED A PICTURE of the first response of hers in which she quickly decided to edit it. When someone mentions her hostile attitude, she responds that she was courteous and professional but its anything but that. PLEASE BEWARE!!! I bet you if someone talked to her or her son like that, she wouldn't call that person "courteous and professional". Dr chang keeps editing and posted to my review 4 times already. (I posted pics of all 4 so far) The gaslighting and facade she puts on is crazy! I started seeing Dr. Chang 13/14 years ago, maybe more, ever since she was at LensCrafters in Paramus. When she moved to Englewood (around 2014) to open up her own practice, I followed her there as a patient. It was a much further commute for me but I liked her as my eye doctor and she used to be cheerful and friendly. A couple years ago, she left the Englewood location to go back to Paramus. I called one day to make an appointment. She was sooo incredibly rude to me to the point where I had to call her out on it. Long story short, Dr. Chang called me back that day to apologize to me. We spoke, had a mature conversation and I decided hey maybe she's been going through a rough time. This morning I called the office's answering service (because she hasnt had someone work for her in years) so I can make an appt. Dr. chang called me back. I didn't go last year ( because I was waiting on my insurance) so when she called me back I was genuinely happy to hear from her. I asked her how she was and that it's been a while and i joked that hopefully she remembers me. She replied with a VERY stern "No. I don't. What insurance do you have". I told her my ins, in which she said she doesn't accept it anymore. I said "oh no! Then she followed up by saying " Do you have any more questions"? And of course I was like oh man, I've been with you for so long Dr, you don't remember me?! We used to talk about some personal matters, she talked to me about God etc. Well she cut me off while talking and again very RUDELY she says "Do you have any more questions"? I was going to tell her I would just pay out of pocket and AGAIN CUTS ME OFF and says "Do you have any more questions"? At that point I politely said to her that there was no reason for her to be rude to me and she AGAIN says "Do you have any more questions"? I said " no , that's it. Take care'. Dr. Chang has become even more hostile over the years. She used to talk about God and Bible quotes. Dr. Chang, you need to look to God and ask him why you treated me this way today and look deep within yourself to work on yourself because I am not the only one you've talked down to. You can see on her negative reviews on Google and yelp that it's a pattern that she's VERY rude to people. Back in 2014 I left a five star review on Yelp bc back then all the reviews that mattered were on Yelp not Google. Today, is a VERY different review . I'm not sure if she's unhappy in life or disgruntled that she has to do extra work bc she doesn't want to hire any one to help her but she has changed as a person for the worst. I hope you could look deeper within yourself dr chang. read more

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Dr. Chang is the absolute best, especially when it comes to OrthoK. She is actually the owner of the practice, and you can tell how much care and attention she gives to every patient that she personally sees. Dr. Chang took a huge amount of time from day one to discuss everything about OrthoK and answer each and every question that I had. My personal lifestyle has changed significantly because of the ortho-K treatment that I've had done here. It still amazes me that every morning I can see very clearly without the use of glasses and contact lenses. Dr. Chang is very particular about making sure that a person is not uncomfortable with the ortho-K procedure, and that is something that is very positive about all that she is doing here. So if you ever think about going to an ortho-K or if you just want an eye care professional that cares and knows what she is doing, then you want to be here. Dr. Chang is very caring and very dedicated to giving you the best possible outcomes. read more

Dr. Yang Chang is not only the best optometrist, but she is also the most compassionate person around. Anyone would be lucky to be her patient! Even though she is already an expert, she continues to educate herself further. Unlike other doctors, Dr. Chang takes the time to teach her patients how to keep their eyes healthy for life. She is punctual, thorough, and extremely helpful. Beyond all of this, she is extraordinarily kind and generous. She's truly a gem and deserves all the blessings of success. read more

Dr. Chang is by far one of the kindest and most genuine optometrists in the area. My family and I have been going to her for years now and every visit is an absolute joy. She's an expert in her field and takes the time to examine her patients and treat each individual's needs accordingly. When she transferred locations we went out of our way to find her because we LOVE the quality service she gives to her patients. If you're looking for an optometrist who pays attention to her patients, who is an awarded expert in her field and who is down to earth... Dr. Chang is the PERFECT FIT! read more

Dr. Chang is very kind, patient, caring and quite funny to boot. She's an excellent doctor. I hate going to the optometrist, truly, but I find it a pleasure to go and see her. She takes amerigroup, and anyone with NJ familycare will understand how hard pressed you may be to find a decent, let alone wonderful practitioner in any field. For frames, she has a great selection of reasonably prices ones, as well as designer ones. She treats all her patients equally as well, I felt comfortable and at ease with her at all times. She treats you like a person, not a number or just some patient or dollar sign. I highly recommend her practice to anyone. read more

I've been going to Dr Chang for at least 5 years now. She is super friendly, knowledgeable, and always takes the time to make you feel important. There is a wide selection of glasses to choose from. I've never had a problem making an appointment and always look forward to chatting with her. Highly recommend. read more

I wold highly recommend Dr. Chang! She is very knowledgeable, professional, and caring. So easy to get an appointment quickly and very short (if any) wait time. When my husband and I came in for a vision exam she quickly caught his keratoconus and recommended a treatment plan. read more

I have had the great fortune of finding some of the best doctors in each of their fields and it when it comes to eyes Dr. Chang is it. I have been a patient of hers for over a decade and in following her advice and recommendations my prescription has not changed and I can see far better than all of my friends and colleagues combined. She knows what she is doing! So long as you have the discipline and respect to follow through on Dr.' s orders your eyes will be for this lifetime and the next! I trust her implicitly and would highly recommend her to anybody. She's a excellent! read more

The first time I met Dr. Chang she seemed nice, but a few months later when I called her to inquire about an issue, she was a completely different person - very sharp, curt and unfriendly. There are plenty of eye care professionals around who are normal and not Dr. Jekyll and Mr. Hyde. Maybe it was because she doesn't have an assistant and was in a rush that day, but she shouldn't take it out on her patients. read more

Dr. Chang is amazing. She is the only eye doctor i will go to. I have recommended her several people, and they love her also. She adds such a personal touch and takes the time to explain things to you. She genuinely cares about her patients read more

Excellent Doctor. She takes her time with patients and will follow-up with you via phone in a timely manner. My husband and I like her a lot. My kids just flunked their vision exam at their pediatrician so it looks like I will be visiting Dr. Chang next week before school starts. read more

Dr. Chang has been my eye doctor for years. She is very professional, courteous and very good at her craft. She has an excellent rapport with patients and is very thorough. read more

Dr. Chang was very rude. I called to have lenses replaced and she called back with a very rude attitude. She asked about what insurance I had and she rudely interrupted me and falsely stated she "forgot" to mention she wasn't accepting new patients after I told her my insurance information. Very rude and bad attitude. Possibly discriminatory. read more

I'm a new patient to Dr Chang. My experience was very good. I love Dr Chang's energy and enthusiasm. She gave me great information regarding my eye health and she has a sense of humor which I enjoy. read more

Dr. Chang is the best eye doctor in terms of expertise, care, and professionalism. Very humble and gentle. Seriously recommend.

Great and always so courteous. I recommend everyone to her. Price matches as well. read more

Dr Chang was one of the most cheerful and kind doctors I've ever dealt with for any medical concern ever. She took her time with me and explained each aspect of the evaluation. As long as I live in the area, I will never go to another eye doctor and I'll make sure to recommend her to every member of my family and my friends because that's honestly how wonderful she is. read more

Was a customer at this clinic, called to ask some questions and she was so rude. When i call she keeps telling me shes busy and to call back. Then she says her system is down and cannot help me. My insurance was ending soon so i needed her help to get another lens but she said to call back in another couple of weeks because her system is down. If you are so busy why dont you get some help to answer the phone? You are an eye doctor and it will take you weeks to get your system up? Ridiculous. She wouldnt even give me a chance to finish speaking and just hung up. Dont go to this doctor, she is crazy. She even told me if i cant wait for their system to be up i should find anothet doctor. Such a horrible experience! read more

Positive: 1) Her office is clean. 2) She remembers you if you go to her and buy expensive frames or if you're a regular. 3) She is "thorough" in her examination. 4) She is willing to close a half hour later than her store hours to make sure I get proper exams. 5) She is concerned for patient driving safety. 6) She called me herself to verify our appointment, or cancel it during a snowstorm. Negative: 1) She did not read my DocStoc entry which I took the time to fill out prior to visiting her. 2) She did not listen to me when I told her that I saw a dot instead of a letter. 3) She under-prescribed me by a value of 125 on both eyes. 4) I understand I am severely myopic - but she had to repeat the comment over and over again that I lost count at "5" during my first visit, and "7" during my second visit. 5) I told her I'd rather come in to pick up my glasses or contacts instead of have either mailed. She insisted on mailing them to me until i firmly told her, no - I want to come in and said it in the most severe manner as possible rather than with a smile. 6) She pushed me to get branded frames. I understand - those Tom Ford, Coach, Nike glasses may be manufactured better than the $100 no-name frames I like on my face. But, I prefered the $100 frames and they work for me. 7) When there are multiple customers inside her office, she does not let her assistant handle the rest; and jumps from customer to customer when we're all in the lobby. It felt chaotic to me. 8) My entire visit cost me around $650 because my insurance does not cover anything for vision. It wouldn't have been so bad if I wasn't underprescribed like I originally complained in my DocStoc forms - and to her verbally during my first visit. 9) I told her the following: when I put the new glasses on, and I look at the floor, the ground curves up toward my feet. I also told her that when i look at something in a long distance (20 ft or so away from me) - it takes a few seconds for my eyes to focus; like I my eyes act as if they were the lens of a camera auto-focusing and taking a while before it snaps a pic. She said nothing regarding my concern. I chalked up my experience to be an entirely expensive, but learning experience. I am never going to this optometrist ever again. read more

Dr. Chang is an amazing doctor. I always recommened her to everyone! She is so kind and pleasant. She is a great and caring doctor!!!!!!

Called to move an appointment a couple days out due to a funeral (which I told them) and was told to get my appointment schedule in order and stop moving appointments, then hung up on. I did move an appointment previously but that was due to being displaced from my home due to mold found. Compassion is obviously not in their vocabulary. read more

Dr. Chang has been the only person I go to for contact lenses and glasses for years. The personal attention and expertise I receive from her is invaluable. She is considerate of my financial situation and offers manageable solutions to my need for contacts/glasses. read more

I love Dr. Chang! She is amazing, not only is she a great doctor but genuinely cares about her patients and does everything to accommodate you in the best ways. I have been her patient for 5 + years and wouldn't even consider going else where. Thank you for being a great doctor and person, so happy to found you! read more

Dr Chang is great. She is very friendly and smiling all the time. I got an appointment for myself and me and my husband went her office together. I was the last appointment on that day, however, when my husband asked if that would be possible her to check his eyes too she did it right away. She didn't event complain about anything. She really cares about her patients. Highly recommended. I love her! read more