I recently subscribed to Frontier for my whole home package (landline, tv, wifi). The sales…read moreperson, Margaret, was excellent at her job and answered all my questions. Within a couple of days, a work crew came out and trenched my cable from their box to my house. Amol, the technician, showed up and did a fantastic job of installing the hardware and getting me set up. Phone, WiFi ... no problem. He tried to get me connected to the Frontier/YouTube set up. No dice. The app repeatedly showed "Oops problem is with Frontier, Try again later." Many tries later... nothing. Amol then called a human being in support (I didn't get her name) but she said I had to wait for 48 hours before anything would be done. She said she would call me back at 4PM on Friday (this is before noon on Saturday). Amol did everything he could. Well, Friday came and went. Nothing. So, finally I get fed up and on Easter Sunday, I tried the AI support on Frontier. After struggling with the concept, the AI referred me to a human being. And, no you cannot make this up ... Jesus appeared to me online. After checking and double checking he said that I was subscribed but the YouTube TV was not added to my plan. He said it was still "pending" and YouTube would have to connect me. He then gave me the YouTube help line. I contacted them. They asked if I had gotten the connection email from Frontier yet. I assured them I had not. They said will until you get the email from Frontier no connection will be made. So, I wind up in no man's land. I had great hopes for Frontier because of the great start. But disappointment reigns. Of course, according to my billing statement, I will be charged for the YouTube TV. The best advice I got in this whole process is: Do not turn off your Spectrum account until you are sure the Frontier account is fully functioning as it should.

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Great products, service and support. Always someone there when we have technical issues or need to…read moreknow about new products and services. PBX-change offer features that the big carriers lack like a soft phone option, CRM integration and call recording. If you work in professional services these are must haves. The best feature is actually getting my calls which the big carriers were dropping.

While the Internet service is fantastic, the backup services are the key here. To know that data is…read moresafe and secure in an age of such chaos is comforting. Not having to worry, not having to stare at the ceiling at night wondering, that's what you get here. Peace of mind... I'll take it. Thank you!

disclaimer: i wasn't actually assisted through a service here, but i had a peerless experience…read morevisiting this location with excellent floor management. i have no idea what his name is, but a man greeted me immediately after i signed in on the tablet. he saw my bag of equipment and asked if i was there to drop off or exchange the equipment only or if i needed anything else. i told him i only needed to drop it off. he kindly and patiently let me know that all of the employees were assisting customers with mobile service, that most of the people in front of me were also mobile customers, and that the wait would likely be longer than an hour. he suggested a spectrum drop-off point at a nearby ups store less than 10 minutes away as an alternative. we left and had the equipment all packed up to send in less than 20 minutes from that interaction. he saved us a ton of time waiting, managed the queue for his colleagues, and overall ensured that our experience there was short and sweet. if that's the type of management i can expect here, i would definitely return for any concerns.

if I posted my opinion of Spectrum, NO ONE else would want this service...unable to post the rest…read moreof the words to make 85.. My monthly contract did NOT mention "rip-off" fees for disconnection, 3 months early. I wouldn't "spit" on spectrum, if it was on fire.

Nina is amazing. Best customer service so knowledgeable and she fixed my issue right away. Thank…read moreyou!!!

I have been in this location a few times. Bought a new phone there last year. Luckily the store is…read morelocated pretty close to my home. Had to go in last week for a phone issue. The guy helped me fast and he was very friendly. I was super happy leaving the store that I didn't have to spend anything to get the phone issue solved. It was a quick little hold down this and this button and my phone was good to go. I was worried I was going to need a whole new phone. Thanks boost for the great service in this store!

Service is the most unreliable service out there. No customer service and serially lacking…read morecompetent staff.

A one is actually a little high. This is the most dishonest. thieving company I may have ever dealt…read morewith. 3 months ago I called to ask why my bill went from $25/month to $55/month. The rep explained that I had been on an introductory plan, And that accident was lucky that it was only $55, because it should be $85/month. She was gonna give me a special offer and give me a $30 discount for the next year, but I would get unlimited data if I enrolled in Autopay. The Next month I was charged twice $85 AND $55. The current month i've been charged $155. Yesterday they bounced me around between 6 different agents. Three of them I could not understand because their accent was so thick. The last rep kept telling me they're very best. They could offer is $85/month. Liers and thieves. I can't change companies quick enough. Don't like Frontier, but even they aren't this dirty.

If I could give 0 stars, I would. Kept waiting for over an hour, with making 3 phone calls to get…read morean IP address, etc. so that I could set up an new router. That should have been a very simple and quick matter. IT acknowledged they "didn't know" what happened to the first two call responses that they never made to me. They offer no credit for time wasted even if you are paying someone to set up your systems in your absence.

Have been on hold for nearly an hour now. There after hrs service is pitiful and quite useless…read more Called this am and couldn't locate the problem, said to call back tonight if it happened again while the problem was occuring. Finally heard a voice just to tell me they were unable to come to the phone right now-have a blessed day {mockingly} and they would call back as soon as they could-total crock! And Patricia you are right they lie like a snake about previous calls they never know about.

Excellent service and they can help you navigate a very complex enterprise carrier like no one else!read more

I've been using ITD for a few years now to handle my phone, internet and merchant payment services…read more They have been very efficient and quick to handle any issues which have come up. I'm very happy with their service and finding me the best prices for my communications and billing services. I highly recommend them.

Fri @ 10:21 am I called @GetSpectrum to report a neighbor wanted to provide me with a router and…read morefor me to pay him instead of getting my own account. Kyle in the fraud department said he didn't care as long as Spectrum gets paid. So hey, if you need internet take Kyle's advice.

If i could give them negative stars, I would. They billed me for a month of service after it was…read morecanceled the month prior to the next due date. They sent my bill to collections. I pay my bills, I had a credit score of over 800 until dealing with them. Their service is HORRIBLE at best. I went on line to read about how they have done this exact same thing to other people I called and was told, they would shut my service down as requested, but I was paid through another couple of weeks. I told them, I did not care, I shut it off and I will take the loss. Now they have billed me for another month. I will take that credit hit and NEVER deal with these thieves again.

Fusion Digital has been a great asset to our company. We had our inital meeting where he listened…read moreto our needs and goals and then he helped us develope our strategy. They are always available to answer any questions and if I had any immediate needs, they were prioritzed and taken care of same day. Not only did they develope a great web design, but the SEO work is outstanding. Our web traffic has increased over 50% in the past year!

Media Surgeon has helped me in so many ways. They are fast in the application of product. They are…read morepatient, which is key because I barely know what HTML and DSL are. They are helpful with suggestions on how to make your website better, and the price is reasonable. I can sincerely say, without a doubt, without their help my website would not be up and running today, because after a month of trying to find someone that could help me and failing, they are the ones that came through for me. I will absolutely use them again for other problems and projects.

I'd much rather use FTI Satellite for my satellite internet and tv. Great speeds and much better…read morecustomer service! Highly recommend for satellite internet in Florida!

Be careful with these folks. They have a practice of adding pretty steep "trip charges" onto…read moreotherwise free installation packages. Call the company you're package is through (HughesNet, etc.) to be referred to another installation company.