Did an excellent job on body repair after a deer hit, did the job in a timely manner, I highly…read morerecommend, Thanks!

Gave them 3 simple things to do fix a horn, driverside master switch and a door latch. In 2 days…read morethey managed to fix the door and wanted to give excuses....not Manu shops around especially of any quality so they get business but they're most definitely a joke as well.

I have taken multiple foreign vehicles to Heritage collision for body/paint work and I won't take…read moremy vehicles anywhere else! Best shop in central MI for body work!

When my vehicle was backed into in a parking lot at work, originally, I wanted to take it into a…read morelarge dealership that was well known. When the estimator at this large dealership made it clear that I was interrupting his lunch, I asked around and was told to check out Heritage! Skeptical at first and anxious for my car to get fixed, I took the vehicle in. I watched as two of the employees inspected my vehicle inside and out! I have never seen a more thorough inspection in my life! When I went to pick up my car after it was done, I could not believe how beautiful it looked! The car was completely detailed and looked like it had just come off of the new car lot! I will never take my vehicle anywhere else for any services! These guys have bent over backwards to make sure that I was completely satisfied the entire time! Thanks you Manager Brandon, Aaron and the entire Heritage crew for treating both me and my vehicle with such respect! You guys rock!

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Unfortunately, my vehicle was unfixable. The team at Auto Fixit were honest and kind while…read moredelivering the news. I was unable to pick it up right away, and they were very understanding. By the time I could pick it up, the battery was dead and I needed air in my tire. Without hesitation, the guys in the shop came out to jump my vehicle and fill the tire. Not only were they kind, but they made the experience of being in an auto shop much less intimidating. Shoutout to B, their shop dog, for the emotional support. They also offered a few places that I could sell the vehicle. Overall an amazing experience.

Extremely pleased with the look of my car now. Not only did they repair the damage from the minor…read morefender bender, they went over and above and fixed the various scratches on other parts of the car unrelated to the accident! Ross and Kevin did a great job of communicating with me throughout the process as well. We're fortunate to have this business in Cadillac!

How many body shops have you been to where you are met with efficiency, expertise, and…read morefriendliness? THIS ONE IS THE ONE!!! They fitted my car into their schedule to deal with a scrape and a BUNCH of tar splattered on to the side. Ross knew just what to recommend. It's not the first time I've had my car there, and while no one wants to be at a body shop, if you have to, this is the one to choose!

best body shop in michigan, maybe the usa. color matching is perfection, as is the body work. 1st…read moreclass crew that are not only excellent at their jobs-but-very friendly too!!! front office, owners and trevor make it such a pleasurable experienc-but-their work is top drawer all the way!!! have reccomended them to any one needing a gr8 job!!! thanx jr customs!!!

When you're in a bind due to car trouble, it is always incredibly refreshing to know there are good…read moreguys out there who will do their absolute best for you and not charge you half a years salary to do it. JR Customs is phenomenal, they are kind, they are courteous, they are friendly and they are hard working. They go above and beyond to do their best for everyone!

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

So far so good I brought my vehicle to them and they seem to honest and professional I'm looking…read moreforward to the results

My parked car was struck and the hood and a number of internal parts were damaged. Bill, the owner…read moredid a very thorough job of assessing the damage, and Kelly, his daughter was incredibly helpful sparring with the insurance company. The outcome couldn't have been better - they even washed my car. This is a service-minded company, and I can't really say enough good about them. Highly recommended.

Been going there for years. They are amazing and honest. Perfect work. Highly recommend.read more

Josh and the rest of the staff at J&J are fantastic! Fair prices, quality work, all completed in a…read moretimely manner. From auto repairs to body work, I trust them completely with our vehicles! Highly recommend.