Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

Great local auto repair shop. The person I perceive to be the owner or manager is great -…read morecommunicative, friendly, and fair. Got wheel bearings replaced at a fair price and as promised. Several people in my workplace recommended Dj's as I recently moved here - reputation in a small town is everything and this place has earned a good reputation. I will absolutely be a repeat customer when I need work done on my car. Way better than the Subaru dealership I had been previously using.

New to area and needed a vehicle service center. We were directed to DJ's. Good choice for us…read more Easy to communicate with, cordial, and fair. Have had a number of services performed and well done. Fair, in that we came in to have a job done and they found it was something simple. Fixed the problem at no charge. Good, honest people. Thanks for making our return to Michigan a good one!

I love my car. This guy is straight shooter! Quick to the point, Great cars, clean cars and did I…read moremention I love my car! Which shop there again?

This was a great location, great visibility. The owner is a fantastic guy, more than willing to…read morehelp. I can't recommend it highly enough.

Bobs tire store saved the day!! We had a blowout in our RV, they got us in right away and back on…read morethe road! The whole time we were there it was busy and all the gentleman were so kind to all the customers!! Thank you so much!

They are incredibly reasonable and helpful. Friendly knowledgeable staff. Highly recommend!read more

I'm a woman in her sixties. I know nothing about cars. But at Metro 25 , I feel respected. They…read moreare cordial, they explain things well. They are patient with my questions. They are on time with appointments and keep me. informed. Their technicians are thorough. Their waiting area could be improved .... But it's ok! I like them!

This place delivers traditional old-school service. It had been a number of years since andy many…read morecars since I last purchased tires at this business. I am now wondering why. I purchase tires regularly as a result of my high-mileage driving. This particular car is on its fourth set of tires. They most recent set was purchased from a well known chain with a lot of commercials bragging about low prices. Well I am here to say that chain does not compare to the customer service and quality tire I purchased from this Metro 25 franchise. My tires were ordered over the phone and an appointment made to install them the same day. (My tires aren't a common size.) I arrived on time for my appointment and about 1-hr later I was on my way with new tires installed. There was no upselling, much appreciated. Waiting area isn't beautiful, but it was large with plenty of room to move around with other waiting customers. No frills, so bring your own coffee and entertainment if you plan to wait on your car. I would highly recommend this business to friends and clients. They have earned all of my future automotive service needs.

Dwayne Shuckerow is a positive force in the Quick Lane department. His demeanor, customer service…read moreskills and helpful attitude are an attribute to Krapohl Ford!

"I've had an extremely disappointing experience with Kraphol Ford in Mt. Pleasant. My truck had a…read moresevere burning odor issue, so I scheduled an appointment and dropped it off for diagnosis and repair. After having to call them near the end of the day for an update (they didn't reach out), they informed me that my vehicle needed a $3,700 repair. I approved the work and waited nearly a week for completion. Upon pickup, the same burning odor persisted in the cab. I had to return the truck and leave it again. Their response? The first expensive repair wasn't actually the problem, and I needed an additional $1,100 worth of work - with no guarantee this would resolve the issue. Needing my vehicle for work, I reluctantly approved this second repair. When my husband went to pick up the truck after this second round of repairs, it wouldn't even start and had engine warning lights on. Their response was dismissive despite the fact I'd just spent nearly $5,000 and my truck still wasn't operational. Their solution was simply that they 'needed to diagnose the problem some more.' At this point, I've paid thousands for incomplete repairs, lost valuable time without my vehicle, and received poor communication throughout the process. I expect a repair facility to properly diagnose issues before charging for unnecessary repairs and to deliver a working vehicle when promised."

Amazing job and reasonable prices! Quick response! My car is like brand new! Highly recommend!!!!read more

I can't stress enough how much I appreciate this shop. Been at school for 4 years with not the most…read morereliable vehicle and they always treat me well for the right price. I reccommend all my friends to come to this shop when needed.

My truck needed repairs, and the closest option was this auto shop. I used my warranty, which…read morecovered the cost of the repairs. However, when I went to pick up my vehicle, Dagwood didn't inform me about the extra $300 charge beyond what the warranty would cover. (Aren't auto shops supposed to notify you about additional costs before starting the work? ) Their behavior was both greedy and dishonest. Please avoid supporting this shop - we need to stop letting unscrupulous mechanics take advantage of us!