WORST COMPANY EVER…read more CVS Caremark is the greediest, most despicable company out there. They are more than willing to deny coverage for any medication that your doctor prescribes, and shunt you off to an automated system to avoid having to answer for their denials. They will give you a canned response of "ask your doctor to appeal our decision" as if they have a right to get between you and your doctor's assessment of your need for medication. I 1000% despise CVS, and Caremark especially. They need to take the word "Care" out of their name, because care has NOTHING to do with it.

CVS staff at Colony Crossing is top notch. The staff is quick and professional, and when I left a…read morerequest to move an RX from another pharmacy to CVS, they called within 5 minutes and provided a time the rx will be ready. Couldn't be better! I've read recent complaints and all can be resolved by installing/using the CVS app: select notifications to get updates, add allergies to your profile, check prescription status and if it reads 'no refills' either request refills via the app or your provider (if you wait until you request a refill, there will be a delay).

Conveniently located and open 24 hours with self checkout. Great for all your pharmacy needs in a…read morepinch.

Drive thru pharmacy is terrible, you're waiting forever. Once you're helped the people are nice but…read morethey need to manage drive thru pick up better.

Such a great pharmacy! Been going for years and will definitely continue to!…read moreYou walk in to smiles and hellos and don't have to wait forever for your refill which is a superb thing in my book for sure!! They also have all sorts of convenience items up to but not only: candy and snacks, bingo supplies, drinks, dollar section, etc, etc!

We switched originally because CVS was always out of his ADHD medication. We have since switch the…read morewhole family's prescriptions there and very happy with everyone there!

The pharmacists that work here are the most incompetent pharmacists you will ever come across…read moreseriously there's a CVS up the street go there or go to literally any other Walgreens

They have changed their rewards system which after refilling five prescriptions they were awarded…read moreme $.30 as opposed to the 500 points they used to equaling five dollars. Also, the app showed that one of my prescriptions ready and when I went to pick it up they hadn't even had it in the system to refill so they had me come back after an hour and I actually waited three hours before going back and they were just in the process of refilling it. Customer service was terrible as well so I will be transferring my prescriptions to CVS

I didn't know that being a customer and needing help could lead to such frustration, after visiting…read morethe store just looking for some quick snacks and something to drink, the associate who I asked where to find what I was looking for, her reaction was something other to be taken as friendly, like u was bothering her!! I didn't know this was a practice that Walgreens endorses with customer care, in today's society where there is plenty of competition you would think they would train their staff to be more customer focused.. shop someplace else, don't expect a lot of help here

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 8am-10pm, Sa 9am-1:30pm, 2pm-6pm, Su 10am-1:30pm, 2pm-6pm

Always empty shelves and I get it that everyone is having trouble getting stuff now but this has…read morebeen for years since it switched from Rite Aid. The pharmacy team is super nice but it's slow as hell

The pharmacy is always backed up and seems short staffed. This typically means dealing with a super…read morestressed out staff, not the most pleasant experience. I see the frustration on their face, and don't know why management isn't doing anything to change this. They will lose (and likely have already lost) customers and employees. Every time I have come in the past 6 months I have been told to come back or wait one to two hours to fill a prescription. Who has that kind of time? My recommendation to anyone connecting a pharmacy to your health care, pick any other location.

Was in line to get my medication. Gentleman said they were closing for lunch and refused to get my…read morepills for blood pressure. Are you serious. Poor service and I want the guy repremanded. How does your lunch come before someones medication. 130 pm on 4/3/26.

From the owner: Walgreens is a trusted and convenient local health destination that millions of Americans rely on…read moreevery day. Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise, and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost. Pharmacy Hours: M-F 9am-11am, 11:30am-8pm, Sa 9am-1pm, 1:30pm-6pm, Su 10am-1pm, 1:30pm-6pm

If I could less than one star, I would. This is the worst CVS I've ever been to. My doctor sent a…read moreprescription on Monday, 10/30/23 for a medication that I needed to start taking immediately. I called daily to check on it and was told it would be ready and that I would receive a notification via text. It is now Friday, 11/3/23. I called early in the morning and was told they don't have insurance on file for me which made zero sense because I had a script filled two weeks ago and nothing has changed. I asked if I could give her my insurance information over the phone and she told me she didn't have time to do that and I should just bring it with me when I pick it up. She said she was filling it for me right at that time. 2 hours later I received a text that it was ready. Let me not forget to mention this female pharmacy tech was talking poorly about a customer being late to one of her co workers while on the phone with me and stated that is why she ignored him. Four hours after receiving the text to pick up the script, I arrived to the drive thru and was told that my insurance was cancelled. What?! I went home and called my insurance. She assured me the insurance was active and asked if I was going to the North Andover CVS. I said yes. She chuckled and asked me to hold while she called them. When she got back on the line she said that they were billing it wrong and when she told them what to do, she could see the approved paid claim come through. Told me I was all set to go back and pick it up. The insurance rep also told me the co pay would be $5.95. When I arrived again to 109 Main Street, the male tech said they have one ready. Then he comes back to tell me it WASN'T ready. But wait, he just told me it was and I explained I received a text hours ago that it was ready. He told me to circle back around in 10 minutes. I waited 15 minutes and went back through the drive-thru. The same tech told me he was having issues with their system. Then he states the co-pay would be $36.95. I just confirmed with CareMark that my co-pay would be $5.95. Then the female voice I spoke to earlier in the morning chimes in to say that she told me to come in with my insurance (that they've had in their system since July). I repeated that I went home and called CareMark and received confirmation that I'm all set and the script was approved. At this point I had enough of their deliberate rudeness and snarky responses. Told them to forget it, I'm going to a competent location and never coming back to this location again. I could hear them laughing as I drove away. When I got home, I called CareMark back and explained the whole situation again. The rep called 109 Main Street and after talking with the tech, he learned that all of the issues were from her entering my insurance information incorrectly and also that she set up the script as a self pay and it wasn't billing through my insurance. Come on now! This lack of attention caused an enormous inconvenience for me and others. Listen, I get it, CVS is short staffed, but the kind of people they are employing at this N. Andover location are awful. Zero customer service. The whole time I felt this was a game of cat and mouse and that they were enjoying every minute of it. Wow. What happened to work ethic, attention to detail, empathy and being a genuine customer service representative?!

I like doing business in the town I live and work. They try their best. I find the head pharmacist…read moreDena to be very pleasant and professional. I'm sure their understaffed like everyone else. How about cutting some slack. They get the job done. Joseph L

I Scheduled a Covid vaccine three days ago, I had a confirmed appointment, I showed up this morning…read moreand upon arrival was told after waiting 20 minutes that my appointment was going to be canceled for today. I asked why ? and was told that the vaccines were frozen, I requested to come back later today and was told that they were booked for the day!! I told her I was already a confirmed customer and I should have a spot today and that she should squeeze me in somehow. I was told there was nothing they could do, that I need to just reschedule for another day. I took time off from work to go get this done , they didn't care one bit.! The right thing to do was squeeze me in between appointments at some point today!

I arrived at 9:02, rushing to get here to get a prescription that was out in the Wilmington…read morelocation. Rich, the pharmacist, opened up the gates--most likely after a long hard day--to get me the prescription. He, as well as the two pharmacies techs, were just wonderful and happy to help me. You don't find this kind of service and kindness anymore--they just as easily could have said, 'Sorry, we are closed' or 'Sorry, the registers are already closed.' But they didn't. Five stars.

Pharmacist, Hasham is the smartest pharmacist I have ever known. He is like the TV Show…read more'Cheers'...'Where everybody knows your name'.... Great on prices, insurance and knowledge. He explains everything like a true gentleman!!!

This business feels like an undiscovered gem in our community. It's an old-style soda fountain +…read moreindependent pharmacy which is truly unique! The best part is that the pharmacy staff remembers the names of its clients and takes time to discuss medications. I take my kids to the soda fountain to grab a frappe or hot chocolate a few times a month--as it is a great place for a made-to-order treat and a location where you can hang out together. Many residents of this town are frustrated by the remaining "name" pharmacy chain and their impersonal service. Worst of all, they are frequently without inventory of some of the most popular medications--which seems to make no sense! Rather than stay frustrated, we moved our prescriptions to Goldenseal. It has become our "go-to" for so many reasons including getting our prescriptions for the absolute best price! Move your prescriptions to Goldenseal. You won't regret it.