I love the CVS chain overall - open late, offers a variety of products and if you use the extra bucks and coupons, you can actually save a decent amount of money. My specific concern is about the proficiency of the pharmacy. I had a prescription phoned in today, I went to pick it up. Was told it would be ready in 15 minutes and that they would call me to confirm it. Turns out they were out of stock and never called to tell me. I went back 2 hours later to find out what had happened and the pharmacy tech literally was like - "oh sorry - yeah, no one called you? it's out of stock. You can try another CVS." I have a variety of options for prescription business locally, so I won't be using them again. Just poor service really. Had they at least called me, I could have taken it somewhere else hours prior. read more

Conveniently located and open 24 hours with self checkout. Great for all your pharmacy needs in a pinch.

Drive thru pharmacy is terrible, you're waiting forever. Once you're helped the people are nice but they need to manage drive thru pick up better. read more

Is there any reason why I called 3 times and was hung up on 3 times? I quite literally heard someone pick up the phone and hang it up. Really nice coming from a pharmacy where people could be calling for meds. Really professional. Now I understand why everyone hates this store read more

Nobody does the work they say they're going to do. They drop the ball every time. 0 accountability with terrible customer service. I have to call up almost every other day just to repeat my request of having the same scripts delivered that were promised to have been sent out a week ago then a week before that. They pass the blame around and NOBODY gets the actual task done. Extremely incompetent and unprofessional team. If you ever want to get your scripts in a timely fashion as "promised" by staff then you better call daily because I guarantee nobody even started the task. I've visited various CVS pharmacies all over the state (and out of state) for years and this one is by far the worst. It's truly frightening when you can't trust the word of the people in control of your body's important meds. read more

I have shopped at the North Andover/Route 114 CVS for many years. I've always found the selection and service to be superior. It is my understanding that a CVS close-by recently closed so many new costumers are using this location now. Unfortunately, management has not addressed a number of issues that could reasonably be expected with many new shoppers, especially during the holiday season. Here are a few: 1. Not enough staff, period 2. New staff are not well trained but they are trying. Please include calling for help sooner when there are up to 8 people in line! 3. Fix the self-check-out machines. Two weren't working today 4. Fix the instant photo machines-they are jamming AND there was a hand-written post-it note about no receipts available. Reminder that many people use these machines during the holiday season for photos! This is a short list. These issues started recently so I hope CVS is already aware and is addressing some if not all of these problems. The staff are pleasant but harried so they need more support! read more

The manager here, Christina, is the absolute worst manager ever. I have had nothing but problems since I started shopping here as I am frequently in the area these days. She has been questioning all of my rainchecks from other CVS', refusing to accept certain things, and refusing to write out rainchecks. She has no intention of taking care of her customers or trying to get to know customers that are frequently in her store. She doesn't even care about customer concerns in terms of the building and issues with items not in stock. Absolutely appalling. In addition, the store recently went through a remodel which was fine an all, but the amount of construction that occurred while the store was open and the number of products unavailable for a while was just unacceptable. The pictures I posted were just as the renovations were starting. I was going to attempt to take more pictures of the store (as I do with every establishment I review on Yelp, all to help people know more about the business before choosing to visit); however, I was told after taking pictures of multiple incorrect sale signs in the store and showing them to the manager (as they needed to be fixed) that taking pictures was strictly prohibited inside any CVS. So in being professional, I will abide by her "strict" policy. Then again, I will continue to take as many pictures as I want to inside any other CVS location regardless of what the manager here has to say. Again, just another "power trip" from this manager, Christina. I go to MANY MANY CVS locations and find them generally to be extremely coupon friendly or just downright nasty. This is by far, the WORST location out there. It's not even comparable to my local stores in Dedham, Newton, and Wellesley, all of which are over the moon in terms of friendliness, willingness to write out and accept rainchecks, and willing to work with their customers with coupons and make sure that the customers are satisfied. Isn't that the goal in retail? Certainly not in North Andover. The Andover location is decent if you need a somewhat decent CVS, but ALL of the CVS stores up here don't compare to any that I'm used to. They shouldn't be able to restrict how many CVS cards someone can use, especially if they don't restrict them at many many other locations. Again, throughout all FIFTEEN CVS stores in Newton (6), Wellesley (4), Dedham (3), and Needham (2), NONE have a problem with this. Christina seems so certain in all of the decisions she makes, as she is the expert for the entire CVS company, sorry but I'm going to listen to and follow the footsteps of the people working at my local stores..... much higher educated people where I'm from. Screw North Andover. I see there is another review from Yuliya G. who seems to have had a similar experience with Christina. I can certainly echo that she is extremely condescending! No intention at all to create / maintain good relationships with customers. Seems like a lot of the people from the north shore are condescending and don't understand customer service skills. Every time I step foot in here I consequently get the urge to send CVS Corporate an email restating how incredible other locations are. 1 star. Just to note, Kylee, Courtney, and Jenn are all super friendly, and I don't understand how they work for someone like Christina. read more

I was at the pharmacy and a very nice young man served me for my prescription. And I thought he deserves a good review. Good experience I had. read more

The people at this pharmacy is horrible in customer service. I just moved to North Andover. My company's health insurance only pays prescription via cvs, so this is the only pharmacy I go to in North Andover for now....but I will find a new cvs soon in hope of better service.... read more

If you are a fan of having your time wasted Then come on by They never have prescriptions ready on time They promise and break their promises with regards to when medicine is ready I am never coming back here Do yourself a favor and go to any other pharmacy not affiliated with CVS read more

The girl working on the register, Christina, needs to learn some customer service skills. Very rude and condescending.

Where do I begin.... Grrrrrrrr : - ((( Each & every time I come here there's an issue of a negative nature. All I wanted to do after a long week at work was pick up an RX and pay the cop pay using a store merchandise card. It's really quite simple ... Alas,the transaction was anything but. The pharmacy tech who waited on.me seemed green, but nice enough. Things can change ... In processing the transaction she had absolutely no idea how to do so . She went and asked for help... Again, unable to process it. Finally after what was the third tutorial, she appeared to finish. I'd been waiting patiently for a very long time, but anyway. She gave me my receipt , mentioning I had a $1 coupon .. and my sealed bag with the RX. I pulled away and guess what.... No merchandise card , which had a sizable balance left was anywhere to be found. I then turned back, having to wait in a car line. After 4 cars, I explained and was told no.. you have to have the card. I was losing patience at this point & said, " I want the card back with the balance of $___ now." Showed the receipt reflecting the amount. Well.... Then I was told I'd have to go to the front of the store & they'd help me. My answer was No Chance. Phone the acting store manager. Apparently, she did but again I was told they would get me another & to pull my car over. I said - no, you have inconvenienced me enough & I've had enough. I'll wait here ( which was at the window) The tech got quite huffy & red-faced. I'll let you in on a secret... I was glad! Within minutes I had another card ( because they'd lost the original of course) with the correct balance. It took a ridiculous amount of time to complete what I had hoped would be just a simple transaction. Wrong! read more

-This location opened not too long ago and is down the street from my house. -It's 24 hours. -It seems like I'm in here everyday to buy something random and things I don't even need. -I always get 4 or 5 coupons on my receipt which I then file away in my glove compartment. -ExtraBucks kinda turn me on. I really need to get a life. Thank god I'm moving to the South End next month. read more

I'd give less than 1-star if it was possible. The Pharmacy is dreadful and I'm so thankful that I found Goldenseal Apothecary in North Andover -- I transferred my Rx's to them and haven't looked back. From the creepy CVS robocall to showing up and not having my prescription ready or "in-stock," it's been a nightmare dealing with this pharmacy. Additionally, the rest of the store is equally disappointing -- the self-check out system is plagued with problems and the front is usually understaffed. I'm thankful that I can take my business to a local independent pharmacy that (gasp) actuallys answers the phone and provides you with helpful information. Now, don't get me wrong, I'm not casting all the blame on the employees, as I've heard that CVS as a company has burnt out their pharmacy staff by overworking them and not providing sufficient resources. Luckily in a free market, I can choose which businesses to give my money to and I'm glad that I don't have to give anymore of my hard earned money to CVS. CVS should read these reviews and think about the impact of a poor customer experience and how it impacts perception and LTV. I'm going to be spreading the word about Goldenseal Apothecary and for those out of the area, have them consider supporting a local independent pharmacy rather than the heartless corporation. read more

This is the worst pharmacy I've ever dealt with. The pharmacy is always backed up due to incompetence. When I call I am lied to by the pharmacist. Back and forth 3 times to doctor only to find out pharmacist was lying. Never have the meds I need. She( pharmacist) says they are ordered, I ask if I can transfer script, can't be done she says. Another lie,then when I call,she hangs up on me. That pharmacy is incompetent. Other reviews prove that. I transferred everything to Walgreens,now all good. read more

The incompetence and terrible customer service I have just experienced for over a week trying to obtain a prescription here is understatement. Go somewhere else for your scripts! The staff either lies on purpose or doesn't understand and either way probably don't want them handling drugs. read more

I only use this place now for emergency reasons and I'm looking into transferring out! Tonight was the second time in less than 6 mos that they couldn't find & process a fax from a DOCTOR's office in 3 hours! Be VERY careful with them. read more

The most disorganized pharmacy on the planet. I use the nice online stuff, see my prescription is ready -- all good. But then, try to pick it up! 3 of my last 4 visits (after work -- between 5&6) I have given up and gone home before reaching the "Pick Up" counter. This past time... 2 people in front of me -- SEVEN people behind the counter. After 5 minutes of "I called it in"; "Let me check the computer"; blah blah -- I hadn't moved in the line. They NEED 2 people at the counter! My solution? (since my insurance company makes me go to CVS) -- drag myself in there BEFORE work. With one person behind the counter and no other customers, I could finally get my prescription that was sitting there for a week. The management needs to go away to customer service school and learn something! read more

They changed from ok to very bad and now to worse. Poorly trained staff. Disorganized and just total chaos.

this store is a complete nightmare if you are here for prescriptions! I have been a customer for a 1 1/2 years with multiple recurrent prescriptions and a few occasional prescriptions, and not only do they screw up things (ie. lose faxed prescriptions from doctors), they cannot get anything done in less than an hour. What happened to the days when a prescription took 20 minutes to fill? Plus they are rude to top it off! If you saw them work, you would be horrified by the disorganization that takes place. It makes me wonder how many drug screw ups might be making! After a few extra bad experiences, I have finally said 'adios' and taken my business around the corner to Walgreens! goodbye CVS - you just lost a lot of money!!!!! read more

Still 4 stars but really loving the convenience and helpfulness of the drive thru pharmacy. Definitely a bonus when trying to run around and get other things done. And tonight it was done before expected and ready to be picked up even though we came back 10 minutes early even on a busy Friday. read more

I moved to town about six months ago and I should've known better than to come to this CVS, based on all of the negative reviews. I said to myself, these people must just be complainers. Boy was I wrong! This is absolutely the WORST CVS I've ever been to, and I've been to a lot throughout the state. It takes the pharmacy forever to fill prescriptions, the wait time in both the drive-thru and in-person line is absolutely horrendous, and the worst part is that neither the management nor staff seem to care one bit about providing strong customer service. If they did then they would've changed their ways by now because some of these reviews are years old. It's kind of a pain to switch prescriptions to a different pharmacy, but I'm going to do it---I just can't handle this place anymore. Do yourself a big favor and don't go to this CVS. read more

The WORST Pharmacy. Drive thru takes forever, it's SUPPOSED TO BE for pickups/drop offs. I DREAD the drive-up. I've waited as long as 15 minutes because the person ahead of me is talking to the person behind the window or waiting for their script to be filled. If it's NOT for pickups/dropoffs only, then put a sign up that says MAY TAKE FOREVER. I asked for a flu shot 3 times, THREE TIMES, and every time they were too busy to give me one. They told me I'd have to wait over an hour. I complained to the manager, she told me they're supposed to stop what they're doing and give me a flu shot. When my script is ready the texts come non-stop until I get there and, tonight, for example, one of them wasn't even ready. Grrrr! I was so pissed off I started yelling at them. read more

I really like this branch of CVS. All the staff I've encountered have been super nice and helpful, they have a great selection of items, the coupons are good, and they're open 24 hours. What's not to like? read more

The store staff is amazing. They are always willing to drop everything and help you out.

Literally the worst pharmacy ever they never have my medication ready when it says it will be ready

Great floor displays but horrible cashier. I have been to this CVS 3 times and every time I get the same cashier who doesn't understand their policies, flier pricing nor their rewards program. He wants to make his own rules and doesn't listen to customers. read more

they helped me out of a bind when Walgreens failed me for the last time. They need to build another cvs in the parking lot, they are that busy. read more

I regularly shop at my local cvs, yet I had a bad experience today while I was picking up regular things, like shampoo...At the photo section i overheard a inappropriate comment from an employee named - 'Ashley', to another customer I think about me:"She's sick", which however I do suffer from a health condition called Graves disease' was in no way provoked that she would have reasons to 'warn' a customer. Totally unprofessional, non ethical, and lastly-a discrimination. Cordially, Monika Roglic read more

I am a huge fan of CVS and this store is no different. Always have great deals and coupons. Clerks are quick to honor rain checks or correct pricing mistakes. read more

By far the WORST customer service out of any pharmacy I've ever used. It is potentially the worst service I've had ANYWHERE. They consistently have long lines because the pharmacist cashier cannot find people's prescriptions promptly. I have never left here happy, so I recently changed to another pharmacy and am much happier now! read more

As others have noted, the pharmacy at this CVS is a total nightmare! I called in a prescription earlier in the day and scheduled it to be picked up @ 8pm. I arrived around 8:15 at the drive through window and I was told the pharmacist needed to verify something and it would be a couple of minutes and was instructed to pull around if someone else came up behind me. After about 10 mins waiting outside, another car pulled up so I finally pulled around and went inside. There is took about another 5 mins for someone to acknowledge me even though there was only one other customer who had already been taken care of. Finally I'm told it's going to be a couple more mins because the pharmacist is on a phone call, and it's now already 30 mins after my "promised" time for pickup. Turns out, the pharmacist was on a personal call as I heard her saying "I love you honey, I'll talk to you soon." 8:45p I'm finally told my prescription is ready I checked out and the girl asked me if I had any questions for the pharmacist to which I replied "Yeah, what's the point of calling ahead if I still have to wait 45 mins for it to be filled?" I've gone to this pharmacy at all times of the day and week and it's always the same story. Regardless of the number of customers, staff on duty, picking up a script that I've called in or waiting for one that I just came in with, it's always a rediculous wait. Simply because this CVS is just down the street doesn't make it convenient when I'm still made to wait an hour. This was the last straw. I will never, ever use CVS again. I'm transferring my prescriptions out and I won't even stop in for a bottle of water after this. read more

Called to to check if my refill was ready for pick up as they had said they may be an insurance issue but if there was they would call back. Did not hear from them and before making the 2 mile trip I called to confirm if it was ready. A female pharmacist named Danna told me it will be ready the next day because they do not have it in stock. I asked if their other location on Main St had it. She said yes but if she transfers there might be an issue there. I asked what that means and why if they have it in their other store they do not notify the customers especially where this was an emergency. She said "forget it"! When I asked what her name was she hang up the phone on me! How do you like a pharmacist hanging up the phone when you ask a legitimate question? read more

Pharmacy is horrible. The staff is rude and it takes them forever to fill a prescription. On 2 separate occasions, they have gotten the prescription wrong. I use the CVS in Middleton now. read more

Cvs is very over priced for most of everything they sell. I bought my cold sore here for $24 dollars and found it at Target for $13 Dollars big Difference and my mouth wash was $10 and at target it was $7.99 also a big difference so shop around lot of places cheaper then CVS read more

I usually hate cvs pharmacies but they are very nice at this location. The pharmacist called me to give me information on the script I dropped off and the staff is always nice. Hope it stays that way because they have always have what you need in stock and if not they'll order it for next day. read more

This pharmacy is the WORST I've ever dealt with. EVERY month when I refill my Rx, I arrive WAY later than when they tell me it will be ready and it is NEVER ready. This time, they told me my Rx item was out of stock and would be in today. They took all my information and when I arrived four hours past the time they told me it would be ready - guess what? Not only was it not ready, it was still out of stock and nobody bothered to call me. I'm so tired of making two trips there every time I need to pick up my prescription that I'm moving it to Walgreens. Save yourself some time and do the same. read more

I go to this CVS often for any last minute school needs. I especially enjoy the quick 1-hour photo option. Even I-phone photos I have printed at their center have turned out well! In addition it is open 24 hours, which is great and convenient. read more

This CVS has the slowest pharmacy on the planet and the pharmacy techs have no clue what they're doing. I can't count the number of times I have waited for well over an hour for a prescription that was supposed to take 15 minutes. I have had several occasions when the pharmacy tech can't even find my medication either on my profile or in the bin. So SICK of this place!!! Incompetent!! read more

Great location, great variety of items, 24 hours a day. BUT, the pharmacy department? Good lord, what a disaster! I typically go in the evening, between 6-9pm and i have waited in line for as long as 40 minutes. They seem completley disorganized behind the counter with employees asking others "Where is this?" or "Did you fill this? you did? Well it's not in the bin?" I am also shocked at how many people ask for thier presription only to be told "You did not have this scheduled to be picked till later" and the customers immediatley point out that it's wrong. It seems as though the CVS staff is lying about pick up times to cover their incompetence. I had this happen to me as well. Called in the early AM to order a prescription for pick up at 5pm. I got there at 6pm and was told "You said you wanted it at 8pm". BS. The drive through is even worse. I have waited at the window for 10-15 minutes many times. Just today i called to check if multiple presecriptions were ready that the automated system could not help me with and i waited on hold for 12 minutes!, then a person picked up and said "Pharmacy department, can you please hold" and before i could even say anything put me back on hold. After 19 minutes i hung up. I am done with this place for prescriptions. Clearly they are understaffed and do not have any plans to do anything about it. I asked at the front of the store "Are you hiring for the pharmacy department" and was told "No, not right now" Avoid this place. If the management cannot even adress unreasonable wait times, imagine their level of concern for making sure prescriptions are filled properly. read more