If I could less than one star, I would. This is the worst CVS I've ever been to. My doctor sent a…read moreprescription on Monday, 10/30/23 for a medication that I needed to start taking immediately. I called daily to check on it and was told it would be ready and that I would receive a notification via text. It is now Friday, 11/3/23. I called early in the morning and was told they don't have insurance on file for me which made zero sense because I had a script filled two weeks ago and nothing has changed. I asked if I could give her my insurance information over the phone and she told me she didn't have time to do that and I should just bring it with me when I pick it up. She said she was filling it for me right at that time. 2 hours later I received a text that it was ready. Let me not forget to mention this female pharmacy tech was talking poorly about a customer being late to one of her co workers while on the phone with me and stated that is why she ignored him. Four hours after receiving the text to pick up the script, I arrived to the drive thru and was told that my insurance was cancelled. What?! I went home and called my insurance. She assured me the insurance was active and asked if I was going to the North Andover CVS. I said yes. She chuckled and asked me to hold while she called them. When she got back on the line she said that they were billing it wrong and when she told them what to do, she could see the approved paid claim come through. Told me I was all set to go back and pick it up. The insurance rep also told me the co pay would be $5.95. When I arrived again to 109 Main Street, the male tech said they have one ready. Then he comes back to tell me it WASN'T ready. But wait, he just told me it was and I explained I received a text hours ago that it was ready. He told me to circle back around in 10 minutes. I waited 15 minutes and went back through the drive-thru. The same tech told me he was having issues with their system. Then he states the co-pay would be $36.95. I just confirmed with CareMark that my co-pay would be $5.95. Then the female voice I spoke to earlier in the morning chimes in to say that she told me to come in with my insurance (that they've had in their system since July). I repeated that I went home and called CareMark and received confirmation that I'm all set and the script was approved. At this point I had enough of their deliberate rudeness and snarky responses. Told them to forget it, I'm going to a competent location and never coming back to this location again. I could hear them laughing as I drove away. When I got home, I called CareMark back and explained the whole situation again. The rep called 109 Main Street and after talking with the tech, he learned that all of the issues were from her entering my insurance information incorrectly and also that she set up the script as a self pay and it wasn't billing through my insurance. Come on now! This lack of attention caused an enormous inconvenience for me and others. Listen, I get it, CVS is short staffed, but the kind of people they are employing at this N. Andover location are awful. Zero customer service. The whole time I felt this was a game of cat and mouse and that they were enjoying every minute of it. Wow. What happened to work ethic, attention to detail, empathy and being a genuine customer service representative?!

I like doing business in the town I live and work. They try their best. I find the head pharmacist…read moreDena to be very pleasant and professional. I'm sure their understaffed like everyone else. How about cutting some slack. They get the job done. Joseph L

The pharmacists that work here are the most incompetent pharmacists you will ever come across…read moreseriously there's a CVS up the street go there or go to literally any other Walgreens

They have changed their rewards system which after refilling five prescriptions they were awarded…read moreme $.30 as opposed to the 500 points they used to equaling five dollars. Also, the app showed that one of my prescriptions ready and when I went to pick it up they hadn't even had it in the system to refill so they had me come back after an hour and I actually waited three hours before going back and they were just in the process of refilling it. Customer service was terrible as well so I will be transferring my prescriptions to CVS

We have been happy customers of Letourneau's for years, and have purchased several handicap support…read moredevices (electric wheelchairs and lift, etc) from them. While such equipment can be a boon to the handicapped, a dependence on them makes their routine failure a real emergency. Thats when the real value of a committed, top-notch local vendor like Letourneau's becomes clear. One such incident (not the first) happened this morning, motivating this review: an electric lift failed on Saturday morning of a stormy weekend, and we sent a panicy email to Letourneau's. One of their heros (Luis) responded immediatly with a quick house call, and the device was back in service bybmid morning. Its hard to put a value on this level of support, but worth thinking about when you're choosing a vendor for something you'll depend on.

The owner of the pharmacy does not live up to the values he claims his business has. There's a…read moreloss of compassion and respect for understanding the health problems of others, especially the elderly. He speaks in a condescending manner when he explains how right he is and how wrong you are to believe otherwise.

WORST COMPANY EVER…read more CVS Caremark is the greediest, most despicable company out there. They are more than willing to deny coverage for any medication that your doctor prescribes, and shunt you off to an automated system to avoid having to answer for their denials. They will give you a canned response of "ask your doctor to appeal our decision" as if they have a right to get between you and your doctor's assessment of your need for medication. I 1000% despise CVS, and Caremark especially. They need to take the word "Care" out of their name, because care has NOTHING to do with it.

CVS staff at Colony Crossing is top notch. The staff is quick and professional, and when I left a…read morerequest to move an RX from another pharmacy to CVS, they called within 5 minutes and provided a time the rx will be ready. Couldn't be better! I've read recent complaints and all can be resolved by installing/using the CVS app: select notifications to get updates, add allergies to your profile, check prescription status and if it reads 'no refills' either request refills via the app or your provider (if you wait until you request a refill, there will be a delay).

Awesome service, fully satisfied, Cruz and Berny helped me with my prescription I had 3 days going…read moreback and forth with my doctor and they helped me with my prescriptions, they should receive a raise for all the hard work and dedication, they seem so dedicated to their job and they know what they are doing, definitely will be receiving all my equipment from there, great work girls!!

Have so many reasons why they couldn't fill a rx. When they stated the manufacturer is not making…read morethe product to they change vendors never called or return emails . Very very poor customer service.

I can't say enough kind words about the pharmacy staff. They are so friendly and helpful. I only go…read morein once or twice a month but I'm immediately greeted with a smile on a first name basis. That simple personal touch makes a big difference. They even provide free prescription delivery service to all of their customers. This is the only pharmacy I will use for myself and my family.

This is a pleasant surprise. The owners and employees are all wonderful and helpful. For those that…read moregrew up in the valley, here's where you can pickup a few things, play keno, pickup a slush on a warm day AND get Tripoli pizza as long as they did not sell out. Win win all around. They also have prescription delivery.

I really don't like visiting this store for a number of reasons, but I was in the area and needed…read moretwo items so rather than going back to the one in Salem, NH again as I was there yesterday, I went to the Methuen branch. I needed white socks and tshirts. All of these items are locked up in cabinets....REALLY? In Salem, there are rows of these items where I can peruse w/o glass and don't require to contact personnel in order to make a purchase. This is VERY inconvenient and what is wrong with this store? Are people stealing tshirts, socks, underwear and more? I believe that their batteries are also this way too. Finding someone to open the case was not something I wanted to do, so I just drove across the street to TARGET where I could find what I wanted and I could make the purchase on my own - the selection was less, but I was more than happy NOT to have to seek out someone with a key to make a small purchase. (Apparently the clientele between these two stores is very different or perhaps it is just the way that Walmart handles it or treats their customers - I do find it insulting that the store has to lock up things or perhaps it is just sad... :-( ) In looking at he reviews, I see that someone else has commented on items locked up tight and the hassle she had to get to the item of interest: Bad customer service experience I asked for help three times and nobody could get somebody with a key for something small I wanted in the glass cases. They made an announcement to the store and there was still nobody until one woman noticed I was waiting and went across to the store to get a set. I guess this store has a lot of mistrust with people having keys that nobody has one ---- This just stresses the fact that I will continue to visit other Walmarts if that is the store I need for an item and avoid the Methuen store if at all possible. I recall someone telling me about 20 years ago that they refused to go to this store also.

People were not helpful in this location today. They usually have everything you want, but im not…read morehappy with how things went today. They have a good selection, but the customer service is lacking

Pharmacist, Hasham is the smartest pharmacist I have ever known. He is like the TV Show…read more'Cheers'...'Where everybody knows your name'.... Great on prices, insurance and knowledge. He explains everything like a true gentleman!!!

This business feels like an undiscovered gem in our community. It's an old-style soda fountain +…read moreindependent pharmacy which is truly unique! The best part is that the pharmacy staff remembers the names of its clients and takes time to discuss medications. I take my kids to the soda fountain to grab a frappe or hot chocolate a few times a month--as it is a great place for a made-to-order treat and a location where you can hang out together. Many residents of this town are frustrated by the remaining "name" pharmacy chain and their impersonal service. Worst of all, they are frequently without inventory of some of the most popular medications--which seems to make no sense! Rather than stay frustrated, we moved our prescriptions to Goldenseal. It has become our "go-to" for so many reasons including getting our prescriptions for the absolute best price! Move your prescriptions to Goldenseal. You won't regret it.

Safety Alert: The CVS on Swan Street Methuen ma has a very large hornet's nest in the tree line…read morealong Adelaide Ave, which is CVS property. The trees are badly overgrown, and the hornets are extremely aggressive--people walking by are being chased and stung. This is dangerous for neighbors, families, children, and anyone passing through. CVS must address this immediately by removing the nest and trimming back the trees. Until then, I'd strongly caution people to avoid walking near that area for their own safety.

I recently changed pharmacies. I was a client with. Walgreens and they were unreliable and often…read morehad to order my needs after running out. They were rude too. Since switching my prescriptions over to your store at 76 Swan St. in Methuen, Massachusetts, my experience as a client who uses a lot of medication has been more than fantastic. They always seem to have my prescriptions in stock, they always get refilled on time with the automatic refill and when I go to pick them up at the drive-through, the pharmacy representative is very nice, and able to find my bag of prescriptions very quickly. It's overall a great experience to shop in this store.