Great service. The guys there have excellent knowledge when it comes to pools and answering any and…read moreall questions you have. Lots of parts in stock at great prices

I have been a customer of American Pool for 20(+) years. Not a bad word can I say. Wonderful…read morecustomer service, friendly, helpful, and patient. I hate having to travel 30 minutes to get there but will not go anywhere else ( I tried competetors but they dont compare)

Very knowledgeable staff who won't sell you things you don't need. Product prices are comparable if…read morenot CHEAPER than other places. Donna and Shane and staff really know their stuff and make owning a pool less stressful. We bought a vacuum which is a big expense. They were even kind enough to tell us to wait a few days to be eligible for a rebate. Not many places would do that. They are honest and that's priceless these days!

Terrible service from this company. Do not return phone calls - do not carry parts for their…read moresystem.

I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!

Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.

Buyer Beware! Very unprofessional company. I had to report them to the Better Business Bureau…read more Check out the job they did June 6, 2014. Took them three times being here till they were finished. We are not pleased with the liner installation and asked them to fix it. They said they were coming last Wednesday and never showed up and never a call. We called today, Monday June 16, 2013. We were told they will come this Wednesday, June 18, 2013. We shall see. We've been lied to many, many times so far. Our pool was ordered last year, August 24, 2013. Here is a video of my pool that I find unacceptable... http://youtu.be/3dwqhLESD_0 Plus we don't smoke, take a look at how they outtened their cigarette butts on my deck and also threw their cigarette butts all in my yard.

Olympic Pools came to service our hot tub, while we had renters renting our house. They were…read moresupposed to replace a broken pipe, which they did. My complaint with them is that they left the insulation all over the ground, and they didn't replace the filter. Needless to say, our renters called us because the water was so dirty and I had to have our cleaning service go over - it cost me $75 for them to clean up the insulation, replace the filter and refill the hot tub. After receiving (and paying) a $454 bill, I emailed them and they never responded.

Very disappointed with our most recent customer service experience. Our hot tub was losing a…read moresignificant amount of water. When I called for service, I was told I would get a call back. No call. I then proceeded to e-mail a request. No response. Called again and was told that they had my request and I was on the list. Still no response. After 6 weeks, it was apparent that they were not coming. The decline in customer service was quite apparent.

Nasty customer service when they were the ones who made the mistake. Said liner could be in by…read moreMemorial Day finally got the correct one in right before July 4th. I have never had someone I paid for a service be so disrespectful.

Showed up when they said they will . Worked hard and finished successfully. Thanks to these…read morebrothers I have a pool open now for my little boy (2 years old)

Highly recommend these guys, extremely professional, showed up when they said they were showing up!…read more They were very neat and cleaned up after themselves and did a fabulous job on the pool. We couldn't be happier!! They Answered every call or responded within minutes.

This is our third summer using Paragon. We are very happy with their quality of service, response…read moretime and reasonable pricing structure. We have an older pool that requires quite a bit of love to get it up and running, and Andy went above and beyond to get it in perfect shape in short order in advance of the Memorial Day holiday this year. We trust Paragon completely to ensure that the precious few nice summer weekends we are blessed with can be spent in a beautifully clean pool. I recommend their services wholeheartedly and without reservation.

Update: Another spa company came out after 2 months of…read moretrying to find someone and discovered the light housing was the cause of the leak. Apparently he discovered the source in about 40 minutes or so and the total repair will end up around $350. Thank God there are still honest people out there unlike these guys. Previous Review: Mike and Andy showed up to repair my Hot Tub and apparently they spent about 20-25 minutes each diagnosing my hot tub and came to the conclusion that my pumps are bad, my heater is bad and I have numerous leaks. They parked their truck in my driveway at 10:39am and arrived to my hot tub at 10:43am. At 10:45am one person walked away from the tub and at 10:47am one of them urinated in my yard and then proceeded to walk to check out my yard for another minute or so. At 11:03am their truck was gone from my driveway and the $150 cash they convinced my wife to leave them because they couldn't come when she was home (we never indicated it was an emergency) was gone. I would have never known about this experience if my wife didn't arrive home at 11:15am (earlier than expected) and wonder why no one was here and the money was gone. Thank God we have surveillance cameras in place. These guys are liars, shady and thieves. I have no problem paying the $150 service call and any additional labor at $80 an hour to repair my tub, I do have a problem with someone ripping me off and telling me my top of the line Hot Springs Envoy that is 5 years old is basically shot. You don't have to believe me, but I have camera footage.

Team at the Lehighton location was great, their prices were super reasonable, staff was…read moreknowledgeable, friendly ,and didn't try to upsell unnecessary parts and upgrades. They got our new liner installed in no time. Highly recommend them if you are looking to have a pool/liner installed. Absolutely would go with them again in the future.

The owner lies! Tells you anything to get a sale. We paid $2500.00 deposit on a hot tub…read more Unfortunately we weren't able to get permits from the township. When we asked for our deposit back they said it was too late and kept our money.

I have proof of all my claims. If anybody is looking for pool service in the Lehigh Valley you'd be…read morewise to avoid this person. If you would like to see the entire text chain, please message me. Even his response to this review was dishonest. I can't recommend Leandro Rodriguez enough. I posted on the PA loves Pool's Facebook group on Thursday night. He was at my house Friday morning. And had the pool liner installed by noon Saturday. Very honest and professional. Regarding the initial technician who is reviewed here. The initial estimate was May 11, and I was told it could be installed the first week in June. My pool liner was delivered to Kasper Pools May 15 or 16, and I picked it up a few days later. I hadn't heard anything since May 11, so I texted him on May 30 because I was supposed to be on his calendar for the first week in June. At that point, he began pushing everything back, and did not provide any date for install -- just kind of left it open ended. He also told me it couldn't be done unless I was home. (It actually turned out not to be true. Leo and his partner did it themselves.) almost a week later I hadn't heard anything, so I texted Tom a week before I went away (for work) hoping it could be done before I went away,and was ignored for over a week and until my 3rd text. I attached proof of that. My wife screamed after the final postponement because we were waiting almost 7 weeks and Tom cancelled bc of a 20% forecast of rain (that never happened.) The so-called harassment Tom describes, on my end, was a response to his very lengthy text, an hour after we thought we were moving on. This text was again full of excuses and selective memory and warranted a response. I also have proof of that. Tom claiming I only got the liner 3 weeks ago (which I have proof is wrong) is either a blatant lie, or, if Tom actually believes this, demonstrates a concerning inability to accurately recall prior communication (even though it was sparse). Either way, it's a red flag.

I would definitely recommend PA Pool Works. I first reached out to them in early May of this year…read more Out of 5 #'s I was given to call for installation after purchasing our semi-in ground from American Pools in Whitehall, I received only 2 return calls. The 1st guy said he could possibly get to the installation in August. When Tom from PA Pool works called me back, we were scheduled to have an estimate at home @ the site of the pool & a few days later Tom came and we discussed our plans which is something I wasn't even offered w/the 1st installer I spoke with. Even though he & his crew were swamped, Tom assured us he felt comfortable providing us w/a mid-July install, weather pending. Tom & his crew were able to keep their time estimate and were here 2 weeks into the month. Not only were the installers able to stick to a date range, these guys worked through one of the hottest summers the Northeast has historically had on record and they were able to finish our job on the 3rd day in brutal heat. They arrive early, they are competent, experienced, fair priced & overall would definitely recommend.

Best pool service! I tried 3 others wasted my money. Finally my family and I were able to enjoy my…read morepool! Thank you! You're the best.

From the owner: Vivid Waters Pool Service is dedicated to providing excellent customer service as well as thorough…read morework. Keeping your pool clean, clear, and functioning properly is our top priority!