So here is the deal. First off I am not a repair person so when it comes to spas. I know enough to…read morestay in my lane and call a professional. I finally did. I gotta say I was pissed off prior to contacting the the Pool & Spa Doctor in Wall Township. If you were in my shoes you would be too. Let me explain. I own an Artesian Piper Glen Spa that I purchased 15 yrs ago and the spa is amazing. My entire family love spending time in the spa and I do believe that I have gotten my money's worth out of it. With that being said I am not ready to get rid of it or get a new one. In Late 2019 my heater died and I had to drain my tub for the winter. Needless to say I was not happy. Then Covid hits and everything goes to SH*T! I was not able to get a replacement heating unit until mid summer. I know right. WTF?!?! Anyway I was able to replace the heater without destroying the Spa or burning down my house. Major accomplishment. On top of that It worked! NICE. So for July through Sept. I had a working spa. Yeah. Then it stopped heating. I was getting those 3 stupid dots telling me that the flow is not adequate. I checked to confirm there is no air in the lines. I checked the fuses. I checked the circulation pump. Everything is working like it should. So I am at my wits end. I reached out to the folks at the Pool & Spa Doctor in Wall Township. I spoke with Scott. First off he talked me of the ledge. He was patient and took time to listen to the issue that I was having. He not only offered me tips and suggestions on fixing the issue but suggested another integrator that was closer to my area that can assist with my issue. Who the hell does that? Giving business to another company because you concern yourself with what the client needs and not your bottom line. I am thoroughly BLOWN AWAY!!!!! I may not have transacted a repair job with the Pool & Spa Doctor but I will and do definitely recommend them. There business practices are second to none!!! Scott your a hell of guy. Thank you for putting up with my nonsense.

The pool and spa doctor is on life support. At one time, these guys were the best in the area. This…read moregave them false confidence. They don't need your business. They will only speak to you via email now. Even then, they don't get back to you. We had a big problem with our pool, which had been service by them in the past. We were existing customers. Despite multiple emails and phone calls, no one got back to us. Three months later, they finally sent us estimate. Thanks but no thanks. When we needed them, they didn't deliver. Don't let these people waste your time. We ended up with Midstate Pool Liners. They were outstanding!

Scott's pool store goes above and beyond in customer service. There was a mistake made with a piece…read moreof equipment I brought in to be fixed and the owner took responsibility and replaced it free of charge. This is the proper way to do business, I highly recommend Scott's.

I was selling a home with a pool that had not been opened in over a year. I had to get the pool up…read moreand running so prospective home buyers could see it. We opened the pool and of course it resembled a Louisiana swamp. Max and his crew at Scott's could not have been more helpful in getting that pool in pristine condition within days, absolutely amazing! Max and the crew at Scott's are THE BEST!!! Their level of care and professionalism is unmatched!

There are no words that I can use to express how happy I am with my new pool! It has been a…read morecomplete pleasure and actual honor to work with Chris and Sam on this project! Professional, timely, never promised anything other than what they could deliver and boy did they deliver! I can't recommend them enough! Every member of their team and every contractor for every part of the process was fantastic, their biggest goal is to make the customer happy and deliver an amazing product! Christened it today!

Highly recommend EJ Pools. They were responsive, professional and COMMUNICATED from beginning to…read moreend. We had them back again to close our pool as well after resolving our initial issue after being left in the dark by our old service company. Pricing was very fair especially for the attention they provide from the initial call to the completed work.

EJ Pools is excellent to work with. prices are right! and I had a really great experience with…read morethem. I recommend them highly. EJ Pools is my third company so I guess threes a charm!

I recently used Pool World for a liner replacement and would highly recommend them for anyone…read moreconsidering pool service. I just bought a house with a pool that needed a liner replacement because the pool hadn't been used or maintained in a long time. We called Pool World and they were extremely professional and promptly came out for an estimate. The price was reasonable and I felt like I could trust them. They did not try to upsell us on things we didn't need and were committed to helping us get our pool up and running. I like that they are a small local business and you feel welcomed when you stop by their location. Within two weeks, the liner arrived and they scheduled the install. As it turns out, our pool had an unexpected issue that was not Pool World's fault and they went above and beyond to help us fix it. I was so impressed by their willingness to support us and turn over every stone to identify and correct the issue. They gave us excellent support and far exceeded my expectations. Dave the Service Manager and the team were great and I'm so happy to have worked with them. We will continue to use Pool World and highly recommend them .

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

Hands down the best pool company I have ever worked with. Needed to have my pool closed on my…read morevacant home and luckily I found Trinity. How refreshing to deal with an honest company in a field where there are so many rip-off artists and bandits. They charged me the best price I ever paid to have my pool closed and I know it was done correctly. Thank you again Catherine and Pierre, and best of luck in your future endeavors!!

Had a pool heater and salt generator added for our pool. Paid Trinity $7000.00 and they have…read morefinished installing gas line for heater. Have called, emailed and no reply.

Brandon from the Spa Guys came to assess the health of my old, but working well Lasso Jetted Tub. I…read moredecided it was worth the money before a planned bathroom renovation. Brandon was great, unrushed, careful, and explained every scenario so I could make an informed decision. I was happy to learn that the tub is fine and the once a week cleaning withOh Yuk is the right thing to do. I highly recommend Brandon and the company. Fran in Center City Philly

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

Last year, the air conditioning barely worked or was out of commission for almost two months. One…read morewould think it had been permanently fixed after such a long time. But no -- the a/c is once again non-functioning and I am told that they are working on a new system. But the front desk is unable to provide a time frame. What?? I can't be the only one complaining. This is a premium-priced gym. While I'm forced to complain here, pls also take note that the bathrooms could be better cared for -- I cut my hand twice on a toilet paper holder that was wobbly for months. The two baths in the treadmill area need to be cleaned throughout the day, or at least more frequently. And some of the equipment goes unfixed for way too long. I am reconsidering my membership.

I joined in March and paid nearly $1,000 upfront. At the time I signed up, I was told this payment…read morewould cover my April, May, and June gym dues, as well as my daughter's and my pool membership for the entire summer. I was also told that my monthly dues would resume in July. Instead, I have received multiple emails claiming my account is past due and adding late fees. When I asked the employee who signed me up to provide a copy of the agreement or documentation confirming what I was promised, she refused. For over a month, I have repeatedly called and have been told to speak with Shanon. I have left at least five emails and five voicemail messages, yet I have never received a response. When I log into the member portal, I see a balance due with no explanation. I have requested callbacks through the portal and still have not received any response. To make matters worse, every time I go to the pool, I am stopped and told my account has been flagged and that I need to contact the front desk. It is embarrassing and has made both my daughter and me feel unwelcome. We simply wanted to make sure our account was paid correctly and avoid late fees, yet we have been treated as though we are the problem. I eventually had to cancel the debit card I had on file after it was charged for dues that I had already paid in advance. Based on my experience, I strongly recommend not keeping a debit card on file. This entire situation has felt incredibly frustrating and, at times, like a scam. The accounting department has failed to resolve a straightforward issue, and management has been completely unresponsive. I do want to say that I love the pool. The staff there has always been friendly, welcoming, and professional, and the facility is clean. My daughter loves spending time there, and we plan to continue using the pool each summer--but only without a payment card on file because I no longer trust the billing process. Unfortunately, I will not continue my gym membership because I have lost confidence in the accounting department's ability to bill members accurately or resolve problems when they occur. My hope is that someone in leadership reads this, contacts me, explains why this has been handled so poorly, removes the incorrect charges and account flag, and finally resolves my account.

Throughout this past summer and fall I ran into several issues with my pool and was not able to fix…read morethem on my own. Everything from a hole in my liner to my pump not working. I contacted All Pools and Spas, LLC and Charlene answered right away. I explained to her what my problems were and next thing I knew Ray was at my house to help evaluate and fix my pool headaches. I am so grateful to have come across this fantastic company. Ray and Charlene are amazing, the service is better than I could have expected and they actually get back to you when you call unlike some other companies out there. I would recommend All Pools and Spas, LLC to anyone that has any pool issues. Thank you again for your help this season. David B.

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

i recently had my hot tub fixed by CJ Harvey. My pump was shot. They ordered the part. They came…read moreback and installed it. Very knowledgeable and very professional. The price was reasonable. There was good communication. Good job

I was not able to hire these guys due to the distance between them and my home. I made an error in…read moremy search. Despite that, Justin stayed on the phone and guided me through exactly what I needed to do to find the best person for my job in my area. This is above and beyond and is a giant green flag for anyone looking to possibly use them. 5 stars!!