Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

If you are looking for hot tub dont waste your time going here! The man was rude. I asked him 4…read moretimes what temperature does the hot tub gets in the summer without it turned on. He first told me it gets up to 104 turned on. I said what temp does it get with it turned off he said he didn't know. I said can you give me a range and he said no he didn't know. That's bs how do you work at a place that sells hot tubs in Arizona and not know the range it can get up to? Learn better customer service I will take my money to a place that will want to answer my questions! After the 4th attempt me telling him my sister thinks the hot tub will get to hot in the summer is when he told me I could add a cooling system but I was already over his rude behavior. If someone is spending over 10k answer their questions!

Great Spa store has excellent products, easy financing and installation services. They also carry…read moreall the maintenance products and accessories you'll ever need!

Overall we had a great experience with Presidential Pools. The communication was generally very…read moregood and timely. I didn't give them a 5 because of a few issues. the first issue was that we only received the rendering for review and when they said the permit was approved. we thought it would be the same as the rendering. The pool equipment on the permit was not where we had discussed putting it and the location o the fence was totally different from what was approved on the permit vs the rendering. This all could have been avoided if they had provided the drawings to us and had us approve them. We had to request the drawings multiple times and were not given them until after the permit was approved and no changes could be made. Also, the Baja shelf ended up being 18" deep. There are not any lounge chairs that are made to use in 18" of water. The standard is 12" so I don't know why that wasn't explained to us. We did feel that the subcontractors were very professional and worked hard to make sure everything was level and done correctly.

We spent over 40-grand on presidential pool over 15 years ago. Pool has held up great, no problem…read morethere. It's the service. We had worker expected to come out today, called to verify and it was canceled due to what scheduler said was "miscomunication." In calm tone, I said, "but I don't understand, I talked to you personally." Her response: "No, you didn't speak to me personally, you spoke to me over the phone."

James is professional and has amazing communication. He takes our needs for our pool into…read moreconsideration and explains what he is doing to ensure the pool is in great condition. we get reports and pictures after each visit telling us what was done! communication is key to great service. Thanks James for taking on our pool and answering all our questions and concerns!

From the owner: We are a pool service and repair company that services pools in surprise and surrounding areas. We…read morepride ourselves on quality work and great customer service. We are veteran owned and operated and CPO certified.

We got quotes and drawings from 6 different builders for our backyard. Cody Risdon with California…read morePools was the most thoughtful about our lifestyle, landscape ideas and also our budget. He gave us options to consider and allowed us to make modifications to keep to our budget while delivering an amazing backyard plan. Once the project started we worked with Stephen Dreher as the superintendent and both he and Cody stopped at nothing to ensure we got a beautiful back yard built, in a timely fashion and addressed any questions or concerns for us along the way with excellent care and customer service. We'd definitely recommend working with them to anyone in the Verrado area / West Valley. We absolutely love our backyard and use our pool daily!

Just like you, we were thinking to ourselves, "who are we going to TRUST to completely clear out an…read moreexisting backyard to the earth and build a paradise oasis that only we can dream and vision in our minds?" We called Shasta Pools, Presidential Pools & Spas, and California Pools & Landscape to schedule an onsite consultation. Shasta Pools never contacted us, but we did get a call to schedule an onsite appointment with both Presidential Pools and California Pools for Friday, June 30, 2023. On the same day, I met with Karin Tierney (Backyard Design Specialist) from Presidential Pools and Christian Pierre (Designer) from California Pools. After the initial visit (June 30th), I never heard back from Karin Tierney of Presidential Pools, not one follow up or anything. Christian from California Pools immediately emailed me two days later with images for ideas and started creating our paradise oasis. Christian Pierre was professional, engaged, listened to our stories and dreams, asked us open-ended questions and his communication was excellent. Within a week, Christian presented us a video of the first pool designed. We made some minor changes and then he presented us the final video that turned our vision into a digital paradise oasis. I couldn't believe it, the video was literally what we visioned and dreamed, but the cost was above what we expected. We reminded ourselves, "You only live once." If this home is going to be our last, we don't want any regrets or future projects later, lets do this project right one last time. We said, "Let's Go!" We confirmed the project with California Pools and shortly after, we were introduced to Stephen Dreher (Lead Construction Manager). Stephen was a gentleman, very easy to talk to, a great listener, and a professional who follows through with action. Demolition started February 2024. Throughout the 2024 year, various construction teams came in to do their part of the project. Stephen kept in touch with me weekly with updates and seeking any questions from me. He was ALWAYS available via text, phone calls and in person. We made some changes during the project and Stephen was on top of processing Change Orders and updating the construction teams. Neighborhoods are made up of many types of people, and even with HOA approvals and city permits, you will find out which neighbors enjoy complaining and making it known that they are not happy people. No worries though, with Stephen's professional confidence and patience, he presented himself to these neighbors to answer any questions or address their concerns. Once he made himself available to these party poopers, the complaints lessened. After 12 months of construction, the pool project came to an end February 2025. I have to admit that making the decision to have California Pools & Landscape take on this project was one of the best decisions we ever made. The entire team that makes California Pools operate are ALL professionals and experts at what they do. The third party construction teams that work with California Pools were all professionals, execute precision work, and clean up their work when done. Stephen Dreher was in communication with all third party teams. Having the pool of our dreams seen on a video and built in our very own backyard is a dream come true. California Pools has converted our beautiful backyard (Casita Talasera) to "The Happiest Place On Earth." I will never say it enough though, THANK YOU Stephen Dreher for standing by our side from start to finish. Thank you for your honesty. Thank you for representing California Pools with pride and dedication. Even though Stephen loves California Pools and loves what he does, he always puts the customer first. I will honestly miss the daily/weekly interactions with Stephen, and his professional character. If you would like to discuss in detail or ask any questions about my experience with California Pools, feel free to message me. I'm confident that you will not regret choosing California Pools for your Pool Project. Sincerely, Frank A. Celaya

Lara Mazzone lmazzone11@gmail.com 2:58PM (3 minutes ago)…read moreto me We hired Triton to install a new pool pump and filter. Although the equipment initially appeared to work, a licensed electrician later found serious code and safety violations in the pool subpanel, including improper grounding/neutral, disconnected GFCI protection, circuits tied together against code, and insufficient voltage reaching the equipment. The electrician stated the system should not have been energized in this condition. They sent out a tech named Travis, who opened the subpanel and said, "We only touched these two wires." Following this appointment with Travis, the owner Triston called and stated they did not even open the subpanel during installation. I told him that's strange because Travis was just here yesterday telling me what two wires you touched! If they didn't open the subpanel that means new equipment was connected and powered without verifying the electrical source was safe or code-compliant, and no warning was provided. The owner, Triston, refused to accept responsibility or cover the cost of proper repairs, and their explanations changed multiple times. If they did open the subpanel, there were all sorts of issues that were not disclosed to us prior to energizing the pump and filter. Either option is not professional. Triton's Google reviews also appear far more positive than reviews on other platforms, where customer experiences more closely matched ours. I recommend reading reviews across platforms before deciding. As a result, I am now forced to pursue resolution through the Arizona Registrar of Contractors ROC to get this fixed properly.

I honestly cannot understand how people could give them a 5 star review on Google. I needed a one…read moretime pool service with the specific request to clean my spa because our robot cannot clean the bottom of it effectively. They came out and gave us a quote. We scheduled for an appointment on Tuesday. The technician arrived 15 minutes early and stayed a total of no more than 30 minutes (I ran into the tech packing up as I got home from work at around 12:10 and he rung our doorbell at 11:46 and work was marked complete on their portal at 12:16). I could not tell what work was performed in our pool and spa. The bottom of the spa is still dirty and not vacuumed. I will be taking the water for testing tomorrow to see if they even balanced the chemicals for us. Overall, this looks like a scam to us. Stay away from this company.

Joe, showed up. That's the best sign. While others didn't even want to look, he came personally to…read moreassess the project. He was personable, professional, and knowledgeable. Told us exactly what they'll do and did it. Stayed on budget with no surprises. He's my go to guy for future repairs.

I had a lot of companies come out for estimates. Some wanted 16,000.00. Some wanted 12,000.00 all…read morethses people had big fancy show rooms. That's why they charge so much I guess. And I was really fed up. So I called Joe's Pool Services. He brought out all the different tiles and all kinds of pebble tec colors. He had all the same materials that the other companies who were trying to charge 3,000.00 to 5,000.00 more. On top of that. These other companies were telling that they were a month out before they even come out to drain my pool. After Joe and I agreed on a price. He had my pool drained within 3 days and my pool finished in 4 days. His crew kicked but and are hard working people. The end result was OUTSTANDING. New tile aqua blue mini pebble tec. If you want to enjoy your pool this Summer you better call Joe.