Quality of service has changed this summer for the worst. I had two weeks of service missed in…read moreJune, reported an algae problem that same month and it still to this time frame in August has not been cleaned out. I then assumed someone is not doing their actual job and vacuuming and cleaning for there truly is no reason for why this has persisted. I refuse to do it myself because I'm paying for this service. Going to have to start looking for other options now which again is a shame for over a year they had been great but something has happened with their service. Also I checked the paper work and it's just checkmarks and scribbled in "ok". my guess is a new negligent lazy employee. Already went into the store in person at the beginning of July and gave it some time since to see if my pool was corrected, unfortunately it is not. Might be best to look for alternative services If looking for a pool maintainer.

Was looking for part for my pool and trying to price match them very nice people. They also good…read morepool services just little pricey

After another contractor ripped me off, Mike (?) restored my faith in humanity. He installed a new…read moremotor and filter, quickly and efficiently!

From the owner: Specializing in all types of pool equipment repairs and replacement. Pumps, heaters, timers,…read morecontrols, filters, plumbing, electrical.

Couldn't find my filter Ordered from Amazon…read moreGuess that's the place to go now Second time they didn't have what I needed

My maintenance guy neglected my pool while I was out of town for a few months…read more It turned green. We followed the advice on the internet, shocking it and waiting, but after two days it had only improved a bit. We went into Leslie's pool service looking for a pumice stone to scrub down the sides. Omar took one look at our pool pictures and said, "A pumice stone is not going to help." He recommended that we drain it and treat it directly with chlorinated bleach. He explained the whole process and cautioned against doing this during the day when the plaster might get too hot and crack. He didn't push products on us but instead was friendly, knowledgeable and helpful. We explained to him the problem with our previous pool service and he recommended some pool services that he knew were great. He added that this was the busy season and that if these guys were full, to call him back and he'd help. Well, we followed his advice and it worked! I got my sparkling pool back! While we were draining the pool, we found black algae was starting to grow on the floor of the pool. If we hadn't drained it, we probably wouldn't have been able to directly kill it the way it needed to go. The pool service he recommended came out a few days later and also did a terrific job taking care of us. I depend on the internet for a lot of things, but Leslie's Pool Supplies is where I will always go from now on. Thanks Omar!

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

Business is run just like a used car lot. In store list prices are extremely marked up, but then…read more"discounted" to get you back down to full MSRP. You think you're getting a deal, but you're paying full price and then some. Very deceptive advertising. Tried to haggle with the salesperson and the owner. Offered me about $100 in accessories and that was it. When I tried to get a reasonably discounted price the owner basically told me to pound sand. All the "free" accessories they throw in to sweeten the deal are also marked up. Spa cover typically comes free with the spa from the manufacturer. The stairs, lift cover, and chemicals are all about half price on Amazon. Even the delivery fee is usually included in MSRP. This place wanted to charge an extra $675 for delivery and basically double dip on a full MSRP deal. They only care about their profit margins and they would rather lose a customer than give someone a reasonable discount. Do your research! I ended up buying the same exact Artesian spa from a dealer in the Phoenix area. I couldn't be happier that I shopped around. I saved over $4000 from what this place wanted to charge. No haggling, stress free, and all done over the phone. I got all the same accessories and chemicals included as well. To make things even better, delivery from Phoenix was only $499. So I even saved $150 on delivery and Phoenix is an hour and a half further from my house than Tucson. I would not recommend shopping here unless you like being taken advantage of and enjoy dealing with deceptive and greedy salespeople

Love our Spa!!! Has all the extras we wanted. When we…read moreordered spa we also ordered a custom cover and umbrella. Love the umbrella but cover would not fit on spa due to the fact our spa is enclosed on three sides . After talking to representative who spoke to owner we got a full refund on cover. I would highly recommend this spa company

We bought a new spa from Sunset Spas two years ago and have had nothing but trouble with it…read moreleaking. They sent a repair technician out once who made a repair which lasted for a few months before we had another leak. The second person came out a made repairs and since then we have called him out over the last 2 years, spending over $1000 of our own money to get it repaired. He said we have a "lemon" and suggested we list all the repairs we've had done and go meet with the manager. We did that. He said he had to send all our data to his "manager", and he'd get back to us. That was over 6 months ago and we've never heard a word. In the meantime we've had our repairman over 3 more times for leaks. We are so frustrated and don't know what else to do. Save yourself a lot of heartache and money by never having anything to d with Sunset Spas on Costco Drive in Marana. We wish we'd never walked into that store!

Fantastic locally owned company with great employees and service. Tucson Pool and Spa has been a…read morestaple in the Tucson area for many years.

Very nice on the phone and the technician was very nice, however they charged 150 just to come look…read moreat my spa heater.. not touch it, just tell me it is old and needs to be replaced.. maybe took 4 minutes if at all. Definitely a ridiculous amount for literally no legit service. Felt like a money grab. They didn't respond to my email about the crazy amount. They sent an estimate that was way more expensive than it should cost to even replace that system. (I went elsewhere and they did a great job for far less)

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

My husband and I spent $160,000 on a very expensive pool and had had a great experience until…read moretheir1st pool guy damaged over a dozen of our travertine tiles. I immediately reached out to Noah and sent him photos he said he would send out his guys to replace those travertine tiles and nothing but crickets. I've been beyond patient. It's now been 2 years and they've been through two service managers and I resend them the photos they say they will get back to me to schedule their guy and I never hear from them. I am so disappointed in this experience. We have stayed with them for their very expensive weekly service because we are loyal people, but I'm beyond frustrated with our experience. I really feel like once the build was done they don't care. I've reached out to them so many times and nothing but crickets. This is not how you should treat people who have remained loyal to you and over paid on your weekly service. The last service guy that was here said that the reason why our pool was so dirty (so we paid an extra $15 for each vacuuming) is because half of our built-in cleaning system isn't working. Our regular service guy never alerted us of this and now we're having trouble with the entire cleaning system, and this pool is only 3 years old. Noah, you said that you would happily replace all of the travertine tiles that your pool guy broke. I don't appreciate being treated like this after we spent $160,000 with you. If you want to finally fix this like you said you would reach out to my husband because I'm done working with you.

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

I have been using Craig Page from above and be on pools for 10 years. Craig is always willing to…read morehelp you solve the problem by giving you suggestions for troubleshooting. And if he has to come out to solve the problem, he is always reasonable with his pricing.

Craig has been providing pool services for my rental home in Tucson for the last 3 years. He has…read moredone an excellent job. He has years of experience and is fully capable of providing you full pool services (Ex. Cleaning, replacement of filters, pumps, and pool vacs) at an affordable price. After cleaning he regularly sends me photos of my pool and back yard, and sometimes give me a quick call to let me know how things are going. He definitely cares about his customers, their pools, and properties.

Thank You BackYard Pool Company..coming promptly and fixing my plaster & resurfing job on my pool…read more Your a 5 company !! great job!!

Horrible service horrible work ! Sent workers on the weekend/Sunday to obviously do an "off the…read morerecord" job and destroyed my plaster ! Used all my husbands power tools, stole my buckets after they used them. Wiped their feet on my dogs turf. Went to lunch, came back drunk and yelled in my face about "safety, contracts & satisfaction". I stated that I didn't ask for decorative tile cutouts on the steps and they cut out 2"x2" diamonds and placed them in the center of the stairs with a cut out turtle. And then yelled at me that it was ART!! I didn't ask for art. I asked for a clean, modern pool! But of course it was advised to the 7th guy I talked to prior to him! These people should not be doing business AT ALL!!!! The whole 10mins Of yelling from this guy who was trying to fight my husband and I was recorded on my security footage !!! My 2 children were my home at the time & witnessed the whole thing!