I really don't like bashing local businesses, but I think this is worthy. This is regarding their…read morepool maintenance, not their pool building, Patio Pools has been servicing this pool every month for 14 year (since it was built) for the previous owner. This information came from Patio, not from the previous owner. The current rate of their monthly service is $165. The service agreement states they will do weekly cleaning of the pool including the cartridge filter, brush the pool, test and maintain the chemistry, and take care of equipment parts and accessories like the lid, filter o-rings, etc. They were last here 12.03.25, and today is 12.24.25. This is what I found: lots of scale on the pool (from running the pH too high), INCREDIBLY dirty filter caked with mud, a broken latch on the filter case, old and/or rotten o-rings and gaskets. The chlorine was very low, so I went to turn up the inline chlorinator and crumbs of the disintegrating o-ring fell out, then it started to leak. I then opened the chlorinator and there was no chlorine pack in there. Now this could be because it's winter, but it is 80 degrees outside and they serviced the pool 3 weeks ago! The pH of the pool was high 8.1 and 8.6 on two different testing systems, the CYA was over a HUNDRED while the chlorine was 0.5. Ideally, chlorine should be 7.5-10% of your CYA. Several studies have shown CYA over 80 is useless and will just cause you to waste expensive chlorine tablets. With this much CYA, NO chlorine disinfecting is taking place and the only way to lower CYA is to drain the pool. So then I took a look at the pump. The gasket was old had small rocks in-bedded in it. Come on guys, are you trying to destroy my stuff?? For the past 160 months or so, Patio has been taking in $120-$165 per month. So they've pocketed upwards of about 20K and now I'm going to have to spend at least 5k fixing what they've neglected.

Thank you to Micheal for hot tub repair. Arrived on time, professional, courteous, knowledgeable, a…read moregreat job. Highly recommended

Always enjoy swimming at The Cove. Very friendly staff. Asked lifeguard to give me a heads up while…read moreI was swimming laps when a lane opened up! I will keep coming back to here in the future.

I love that this is an indoor pool. The life guards were attentive. The wave pool was clean. We…read morewent to walk and we used the wave pool to do so. We didn't use the lap pool as there was a swim team practicing. The hot tub/pool was comfortable. We also did not use the water slides. Over all it seems like a nice facility and I hope to use it more in the future. The pool is shutting down over the winter to do some updates and repairs.

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

Quality of service has changed this summer for the worst. I had two weeks of service missed in…read moreJune, reported an algae problem that same month and it still to this time frame in August has not been cleaned out. I then assumed someone is not doing their actual job and vacuuming and cleaning for there truly is no reason for why this has persisted. I refuse to do it myself because I'm paying for this service. Going to have to start looking for other options now which again is a shame for over a year they had been great but something has happened with their service. Also I checked the paper work and it's just checkmarks and scribbled in "ok". my guess is a new negligent lazy employee. Already went into the store in person at the beginning of July and gave it some time since to see if my pool was corrected, unfortunately it is not. Might be best to look for alternative services If looking for a pool maintainer.

Was looking for part for my pool and trying to price match them very nice people. They also good…read morepool services just little pricey

Tom is amazing! From the minute Rich comes out and comes up with a rendering of your pool, going in…read moreto pick colors, and through the whole process he is involved! We got the pool we designed , a pergola, extra concrete to enlarge our patio, the fencing and a jacuzzi pad. Get the backyard and pool you've always wanted! We got our pool and so much more! Worth every $!

Tom, Creative Pools,…read more It was a pleasure working with Tom and the Creative Pools Team! Everyone was extremely professional, very polite, and informative to all our questions during the build process. It was enjoyable watching the team working together! I would also like to compliment Tom on his outstanding Project Management skills! The progress on a weekly basis and his ability to keeping everything on schedule was impressive!. We love our pool and spa! And we would absolutely recommend Creative Pools! Thanks and God Bless, Tom n Barb

Couldn't find my filter Ordered from Amazon…read moreGuess that's the place to go now Second time they didn't have what I needed

My maintenance guy neglected my pool while I was out of town for a few months…read more It turned green. We followed the advice on the internet, shocking it and waiting, but after two days it had only improved a bit. We went into Leslie's pool service looking for a pumice stone to scrub down the sides. Omar took one look at our pool pictures and said, "A pumice stone is not going to help." He recommended that we drain it and treat it directly with chlorinated bleach. He explained the whole process and cautioned against doing this during the day when the plaster might get too hot and crack. He didn't push products on us but instead was friendly, knowledgeable and helpful. We explained to him the problem with our previous pool service and he recommended some pool services that he knew were great. He added that this was the busy season and that if these guys were full, to call him back and he'd help. Well, we followed his advice and it worked! I got my sparkling pool back! While we were draining the pool, we found black algae was starting to grow on the floor of the pool. If we hadn't drained it, we probably wouldn't have been able to directly kill it the way it needed to go. The pool service he recommended came out a few days later and also did a terrific job taking care of us. I depend on the internet for a lot of things, but Leslie's Pool Supplies is where I will always go from now on. Thanks Omar!

The cashier was really nice she from calif knew alot abouts pools trying get price for filters and…read morethey pricey

RUDE! manager was rude and told me to call back again and speak to another employee. This is after…read moreI wrote the company a large check for service. Last time I deal with them.

Fast replies to text or emails…read more Greg and Kailah work well together and no job is too big. So far, the CW pool team seems extremely knowledgable about my pool hardward. Deligent and hard working.

CW Pool service is the BEST pool company in Arizona!!! We used pool chlore since the 80's and they…read moreliterally ruined our pool, screwed us out of money and lied. I could go on and on about the crappy people and crappy service but that's not why I'm posting this review. CW Pools not only fixed our issues with the pool but also have restored our trust and confidence in great service, fantastic price, the communication is outstandingi and they ALWAYS show up do the best job EVER and everyone that knows us and our pool is simply amazed at how beautifull it is!!!! We used to have a green algae infested dirty pool that we could not swim in. NOW, we can swim any moment of any day and our friends and family love coming over to swim again. It's so great that we are having a wedding and reception right here and before CW Pool took over we wouldn't even have considered anything involving the old embarrassing pool. Greg, our new pool guy is honest, professional, and gives the best value for any pool work in not only Tucson, but all of Arizona!! I dare anyone to find a better price, better job or better company for all your pool needs. Happy again in Little Town, Az

Jon and crew did some bedrock excavation for me and in the process hooked up my neighbor that…read moreneeded the fill. It worked out great for both parties with less construction impact the the neighborhood. The projects just need some post-construction clean-up and we're done.

Ask him for a copy of his so called roc. it's not his and his workers are not licensed for…read moreplumbing or electricity. Be safe.