Update!! The district manager Pierre found our transaction and reached out to my hubby and myself. He explained he was never called and that the information I was given by the sales associate was INCORRECT they do match brick and mortar stores and such JUST AS THE SIGNAGE states and thus was completely unacceptable. He also rectified this situation and earned my trust back as a customer. I am sure he used this as a great opportunity to coach this sales associate, in customer service and product information. I came back into Leslie's and the sales associate immediately recognized me and was very apologetic. read more

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Terrible experience here especially from the young Asian boy working there. He stood in the doorway of the store and watched and tried to instigate as this car ran into me while I was backing out of my parking spot. He stood there and smiled and laughed instead of going inside and minding his own business. Fire him! Do not shop here unless you want to be harassed read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Sacramento, California

This store has really great customer service! I really appreciate that the don't try to sell me stuff I don't need.

Tyler did an incredible job rejuvenating our old pool cleaner!! So thankful!!! Cheryl I. read more

Bought shock from Leslie's pool because the gentleman at the store told me I probably needed it. He said I could in return it within 30 days if I don't need it. Went to store today to return and was told I cannot return it. So now I'm stuck with $120 of unopened pool shock that I can't use. Should probably train your employees better I feel like I got bait and switched. Sad business practices read more

I love the service at Leslie's pool supply. They test my water and never get tired of me bringing it in until I get it right. All the help is so happy and eager to help. read more

Leslie's Was able to schedule me right away. I look forward to them helping me with my project.

My wife and went in to look at a few things that we need to get for our pool. The young man that was working (Collin) was very helpful and extremely informative. Collin provided great customer service and based on his attitude, his knowledge, and his willingness to take time to educate us, we will definitely do business at this location. Thank you Collin for the Great Customer Service that you have provided. read more

It's RIDICULOUS! RIDICULOUS how Leslie Arden store customer service attitude was performed on May 27th, 2024-Memorial Day. We have been clients for this location for several years but only to buy chemicals. There isn't anything that tied our relationship. It's just a place to buy chemicals very different from Safeway that they talk to you, Costco, and other stores that make yourself feel respected as a customer and wanting to come back as needed. Today my husband went to the Leslie store picked up the chemicals and went to pay. When asked about the chemicals price that he supposed to be cheaper the guy just looked at him with a mockery attitude as if he couldn't afford to pay them. The other cashier guy was serving another customer but he stopped to attending the customer to pay attention to the situation and both of them were so rude that my husband felt very bad tolding them that he had enough money to pay for the products. My husband left the store devastated however, outside the store the other customer who saw everything was waiting for my husband was waiting and said: It was RIDICULOUS how he treated you like that. It was a RACIST attitude! It denoted PREJUDICE! I can't silence my mind for this abusive attitude. Where's the manager? I just want you to repair this situation. Lau R. read more

I've been having issues with my chemicals & I've gone to this store many times. One really tall guy with dark hair & mustache answered all my questions last week. He was friendly & eager to help. Went back this week and a different guy (thin young guy with short dark hair) who seemed to be in charge was rude, unhelpful and seemed bothered by my existence. He checked his phone while I was talking & I found him extremely rude. There was no one in the store except me so I didn't understand why he was resisting in helping me. I've gone to other pool stores. They were farther away but this place didn't give a damn to answer my questions. Dude needs customer service training or stay in the back! read more

on Sunday March 6, 2022 I stopped by the store a couple minutes before closing. The sign on the store said we will be back in 10 minutes. I thought that a bit odd with the store closing in a couple minutes. The clerk was a little startled when I walked in and said that they would be closing in a minute. I was stopping to get a pool basket and he pointed the direction. He said he could not leave the register as all the cash was spread across the counter. bad for me as the registers were already turned off. I offered to pay cash, but he said no. As soon as I left, the clerk locked the door and took the sign that they would be back in 10 minutes away. The management should post that the store closes at 4:45. I try to buy local and do not mind paying the high prices at the store to keep money in the neighborhood. amazon gets this order at half the store price. Sorry. read more

I have nothing but great things to say about the staff here! I initially came in with a bad algae problem. Taylor walked me all of the accurate steps to fix the problem. That says A LOT considering I'm a new pool owner, with no prior knowledge of how to maintain healthy pool water. Well, I'm happy to report that my water is finally clear and just about swim ready! Every time I've come into the store Taylor has been very patient with me and very knowledgeable. Thanks to him I've learned a lot about my pool. Thank you all for your help! Taylor- May the universe bring you happy, polite & patient customers for all the days to come! read more

Staff was extremely helpful, friendly, and professional. Tyler made me feel heard and he really went out of his way to help me find what I needed. Thank you for valuing your customers and helping us find what we need. I'll be back soon for more supplies! read more

Tyler did a great job repairing my Polaris pool robot cleaner and staff is friendly and helpful.

This is an excellent location that provides superb service and exceptional customer service. Tyler (the store manager) and his team have saved the day many, many times. They don't just make promises to get you out of the door: they keep promises, and over deliver every time. Last summer, Tyler voluntarily called several stores to try to find what I needed -- and ultimately found it at a store in Nevada! -- he wouldn't stop until I had what I needed. I would have gone to one of their competitors years ago if not for Tyler and his exceptional customer service, and that of his team. read more

If you own a pool I know you have been in here. The free water testing alone makes it worth the trip. Even better they have sales pretty often and get on the mailing list for even more special deals. They will also match their online prices so check those out on your phone or at home on computer before for go and print up or show the cashier your phone and they will give you the same deal.. I don't know why the prices are different but thats comforting to know you will get the best deal. Get your free water bottle and bring your water in for testing regularly. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Sacramento, California

I am very grateful for the excellent customer service provided by "Misty" at the Arden Way store. When I contacted her about the status of my pool pump repair, she said she would get back to me once she had a chance to see if the parts were available. She systematically went through all parts that could be applicable and found there was 1 missing from their inventory. The plan was to have service call me back to schedule the reair when the part was available. Even though service did not call me back; she did and has promptly arranged for service to take place tomorrow afternoon. Misty's pleasant demeanor and cheerful voice is a real asset for the Arden Way store. My sincere thanks to her for following up on my situation. Jay H. read more

Best service ever!! They are very helpful and informative. They seem to be well stocked. Glad to see local shops with inventory. Beats buying from Amazon. read more

Amazing service! Today I walked into Leslie's knowing nothing about my pool and left with the confidence to do it myself. Yousef helped me today and not only did he get me a screaming deal on a variable speed pump and filter he also walked me thru the testing process for my water.. He even gave me some awesome time to talk pools.. service like this is almost non existent anymore. Thank you Leslie pools and thank you yoseuf for taking time to help me out Satisfied customer!! Now sell me that hot-tub! read more

My psi gauge was faulty and i don't know what was wrong with it and when I walked into this Leslies both of the gentlemen helped me and spent time explaining to me what could be the issue. We figured it out together and some pool places get impatient and talk to their customers like they're ignorant but great service goes a much further way. Great job Leslies of Arden! read more

Jackson is amazing young man! ALWAYS helpful and finds what I need. Best experience I had when I need help with my pool needs. Upper management needs to recognize it and help him to grow within the company! read more

Pria at leslie's today very helpful and knowledgeable. Told us about leaf nets . Keeping leafs and debris out of our pool Taking chlorine out of pool for winter. Had suggestions about keeping ducks out of our pool with cover free . Pria was very professional. read more

I've been here a few times now after getting an above ground pool. I know there aren't too many pool supply stores in the area but I will say that this store is a must if you own a pool. I know it can be a bit more on the expensive side but in my opinion it's worth it. The times I've gone in ive dealt with Andrew who was very kind and knowledgeable. Today I worked with Tyler who was incredible. He answered all of my questions and concerns without hesitation. Found me all of the equipment I needed, and pointed me to products that made sense for what I had at home, not just the most expensive items. Strongly recommend coming in and doing a water test and picking Tyler's brain. Very happy customer. I'll be a regular for sure read more

Yay for neighborhood brick and mortar! Pricing is competitive and the staff talks to you and helps. Yes, you have to leave your recliner and interact wIth other humans...but that's a good thing. Let's get better at it. read more

Had to take a pool sweep in for minor repairs and Tyler was amazingly helpful! I would highly recommend this business! nothing but great reviews!! so glad this neighborhood business has been here for so long! read more

Been coming here for the last 3 weeks since I got my above ground pool. Staff is friendly especially Tyler who has given me so much knowledge and advise and does not look down on me for having an above ground pool. Highly recommend coming here for any help you need. Shout out to Andrew for his help when Tyler isn't available. read more

Let me tell you the most important thing you need to know, because Leslie's won't: LESLIE'S POLICY IS THAT YOU CANNOT RETURN CHEMICALS. If a sales person says, "Don't worry, you can take it back," as they told us, do not believe them. That is apparently true of all Leslie's because we couldn't get them to take back any of the chemicals we'd purchased, despite the fact they were unopened and returned within the 14-day return period. They have tiny print below their return policies that reads: "Because safety is of the utmost importance, Leslie's is not permitted to accept chemical product returns." That's the last thing on the back of a receipt that reads: "14-day Satisfaction Guarantee--If for any reason you are unhappy with a product from Leslie's, return it with a receipt within 14 days in its original container* in sellable condition for a refund, exchange or store credit equal to your original purchase price." That astrisk is how they qualify the 14-day return policy, rather than beginning the sentence, "Except for most of what we sell--chemicals, ..." Beyond that, you should know that this particular Leslie's has abysmal, bordering on abusive, customer service. CSR Jon asked my wife why she wanted to return the chemicals, and when she said we didn't need them, he questioned whether that was really true given it took us 14 days to bring them back into the store (note: the receipt says you have 14 days). He then informed her that state law forbids them from taking the chemicals back--a fact not stated on the receipt, in any signage, or from what I can find, in any statute or regulation. When I asked what law he was citing, he said he didn't know, tried to snatch the receipt out of my hand, then gave a fake lunge at me when I told him not to touch me or the things I was holding. Yes, he lunged at me! I'm not making this up! I'm only giving one star because Yelp requires it to enter your rating. This place doesn't deserve even one. We were warned about Leslie's customer service and should have heeded that warning! read more

3rd time I have driven 15 minutes to find out they are out of stock on either rings for my filter or Frog Bac Pac for pools. This location has also given me bad advice/sold me product (conditioner-$40) that not only that I didn't need, but actually caused more harm than good. Recommend you keep a better inventory, and have an expert on hand at all times, and not employees in their late teens/early 20's that "think" they know what's wrong with your pool. Another similar pool chain could easily move into this market and make a killing off dissatisfied Leslie's customers... read more

Just letting people know that Leslie is asking $61 (that's SIXTY-ONE dollars) for a spa filter that's $21.50 online. That's enough for me to know I wouldn't shop here. read more

I called and spoke to Amber the Manager Assistant. She had one of the best customer services I have had from a business. She took the time to listen and help me with a friendly attitude. She gave me options what I can do since I was having problems finding the 1 inch chlorine tablets. She had to repeat her self a few times to explain to me the cleaning process without once getting a upset or frustrated with me since I was new to having a pool. Thank you!! read more

Great customer service! I had a pool cartridge filter issue where my lid was leaking/cracking and my filter is only a few years old that I bought from the same store. The manager was very helpful and able to assist me in locating a new replacement part that they had in the store! Was able to pick it up same day and no fee. Fast and convenient, willing to work with the customer! read more

Just had an experience at this Leslie's that proves the value of a local business with a customer focus. I hope these guys stay around for a long time! When I let them know it was important for me to have my repair be done in an unreasonably short period of time, they spent the next 30 minutes digging through spare parts to make it happen. They easily could have said "sorry we'll have to order that part". Not the first good experience I have had with this store, but this one prompted me to give them 5 stars. Well done and thank you!! read more

Not sure why all the bad reviews. I have always been helped by a very informative staff member. They are all very professional. There are times you have to wait but I'm pretty patient and never come here if I'm in a hurry. My issues are simple most of the time. I had them come out to check out a pump issue. Once they realized the pump was blown, they suggested a replacement and they didn't charge me for the visit. All around happy with their services. read more

Asked them to fix my pool sweep on Tuesday. 350 bucks to repair a bunch of stuff. Fine. Was told they get deliveries on Friday. Fine. It's Sunday now. The parts haven't arrived. Now told maybe next Friday. But they can't confirm. I'm probably going to go to all clear pool supply tomorrow. read more

Leslie's on Arden Way has a sign posted in the window..."Free Testing of Your Pool Water." It is false advertising. In exchange for testing the water they wanted my name, home address, phone number and email address. I refused my personal information and they refused to test the water unless I gave them what they demanded. I left. Went to Best Pool Supply on Folsom Blvd. with no hassle. I rate them 5 stars. Leslie's is a big zero. read more

Amazing customer service! Michael and Isaac are so sweet, patient and helpful. As a new pool owner, I am so grateful for all their help with my new filter and vacuum. read more

I came in here several times for tips and issues with my cleaner and filter. Great service from the helpful and fun staffs . Thanks guys!!!

I want to give a shout out to yoseph at Leslie's Pool Sacramento Arden Way. Yoseph has excellent customer service and is always eager to give you the correct information you need for all your pool questions. I have been coming here almost every day for the last month for water samples, pool chemicals and products. Every time I step into the store I am greeted with open arms and positive gestures. Yoseph, Tyler and Andrew are all top-notch employees in my book and I am surprised that this door doesn't have a 5-star review. read more

April offered us great customer service. We purchased some chlorine tablets that were possibly defective and she exchanged them for us with no problem. I love a company that stands by their products. read more

They tried to sell me $400 worth of chemicals as a first time pool owner. Being very skeptical, I went to Best Pool Supply and got my pool back to proper chlorine, calcium, and pH levels for $24. Now I only use Best Pool Supply and refuse to get ripped off by Leslie's. read more