Shoutout to William at Leslie's Pool Supply -- he's seriously the best. Super knowledgeable, kind, and professional. He helped me dial in my pool chemistry (chlorine, pH, alkalinity, stabilizer), explained shocking and algae prevention, and gave solid advice on pump flow, filtration, and when to backwash vs clean the filter. He was prompt, patient, and actually took the time to make sure everything made sense. Thanks to him, my water is clear and running perfectly. I'll only be coming back to this location because of William. read more

Will provides excellent customer service and advice. He is very knowledgeable and professional. I wouldn't go anywhere else!

Always has the most product out of any of the other store and knowledge. Always was able to get what I needed either the product or knowledge. read more

Went in this afternoon for some help with a broken piece on our cleaner and to ask about algae. Will was the only person working with back to back customers. He was doing repairs and helping everyone all with a good attitude. Great employee with great customer service skills! Thank you Will- you rock! read more

I bought a product by mistake and I just wanted to switch it or returned but they didn't accept that happen with out me leaving the store March 27/2024 read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Las Vegas, Nevada

We just had new plaster installed. I'm new to pool chemistry, despite being a material scientist in real life. For the past four days, we've gone in to get our pool water tested on the recommendation of our PB and an online community of gunnite pool owners. We're struggling to get our pH down and FAS up despite following Leslie's instructions AND purchasing well over $500 in chemicals to start. When my husband went in today to get the water tested (day 4) Danny Stafford, the General Manager told my husband we were testing excessively, not following instructions, and that my husband needed to bring me to the store so Danny could tell me that himself. It escalated from there and Danny was rude and unprofessional to my husband to the point that is unacceptable. I'm furious, as I'm simply trying to protect our newly plastered and very expensive pool from unbalanced water. So guess where we're not buying our vacuum, new equipment, or any more chemicals from? We're telling our PB, our contractors, and anyone else who will listen to not waste their time there. read more

This is our go-to Leslie's in the area! All the staff is always so friendly and helpful, never too busy to answer questions or give advice. The other Leslie's in this area their staff is not as friendly or knowledgeable. If you have to choose, def go to this location! read more

I dropped off my pool cleaner on 4/30 for repair. I was told by a salesperson that it wouldn't be looked at for a couple of days because there were others ahead of it. I was fine with that. After 10 days I called the store (#1102) and asked about it's status. I was told if I hadn't heard anything it meant that it was because parts were ordered and the repair was delayed because of that. I asked them to specifically check on my cleaner. After a delay the gentleman on the call admitted that the cleaner had yet to be checked out. So, the waiting for parts story was a lie. Yesterday, day 23, I went to the store and asked about the cleaner again. I was told by the manager it had not been looked at yet. I asked for it to be returned to me and did not even receive an apology for the delay and inaction. Buyer beware. Their customer service and service totally sucks. at this location. read more

I been in las Vegas about 5 years,,bought a house with a pool and I wanted to take care of it right. I have no experience with a pool .So expect honesty and experience.Well didn't get either.They have young snot nose kids at the counter with no experience and they give you a free water test to up sell you on there products. I bought a jacuzzi pool pump just to be on the safe side,with a 5 year warranty.Well they discontinued jacuzzi pool pumps.Well my pool pump started leaking and they fix it for free,but they said it's been leaking for awhile and my warranty would be no good. Told them it just started and I bought it in the same day.So they were calling me a liar which upset me.So now my pool pump is going out again and the general manager was a brick and the Area manager called me a liar because he said my pool pump was leaking for awhile.What I don't understand is why they wouldn't honor the warranty?Why would they want to piss me off?Dont they know I would tell anyone and everyone of my bad experiences with Leslie pools.So go to you tube and buy your stuff online,Good luck in finding a honest pool guy,there just as bad as Leslie pools.Do not go there.Thank you for your time. read more

Chris and his team leader were spectacular in their customer service. They both went out of their way to make sure I understood what I was buying and how to use it and why. It is my first time being in a house with a spa and so I was asking tons of questions. It was really nice to have such great service from a retail store when they really didn't have to go through the lengths to teach me and make me feel confident about maintaining the spa. read more

After their installation man said my pool light was an even swap and covered by warranty cause it burned out after 2 weeks, I got a call today saying it's in fact not an even swap. I owe an extra 493 dollars. Lmao gtfo. This was after dan(the installation guy) couldn't make the original appt and sent someone else who couldn't even get the light assembly off. Bad business. Come get your light. Not paying $493 read more

Very attentive and helpful service. The sales person found what I needed quickly and we discussed usage of the product. He was most helpful and courteous. read more

I would love to give this company a higher rating if it wasn't for their price gouging. Leslie's has always been the highest priced place in Las Vegas for chemicals. But over the last year I no longer am willing to spend the extra money to buy locally with them. I have no problem spending a few bucks extra to buy locally and keep local employees in employed. Mia, for example. Is a great employee. I have never come across a bad one at any of their stores. She was very pleasant and explained what was needed after testing my water. But I soon realized how high their prices had increased in the year. So I went to Amazon in the store in front of the employee and showed them how much less the same product was and they said they understand but they will not price match Amazon. I bought from Amazon while standing in the store the following. Bio Dex Protect Supreme Stain & Scale Remover ( 2PACK ) for $39,99 and free shipping. Leslies wants $33.99 for one. Bio Dex Clearex 500 for 37.17 (2 Pack) with free shipping where Leslies is $35.99 for 1. Natural Chemistry 2 Instant Swimming Pool Water Conditioner Liquid Stabilizer (2 pack) and free shipping $52.97. Leslies wants $39.99 for 1. 40 lb pool salt 11.98 a bag at Lowes $7.98. As you can see it isn't just a few dollars. It is a lot of money. Leslie's obviously does not know the story about Best Buy and Amazon. Best Buy was almost out of business a few years ago. Because their stores became Amazons showrooms. People went into Best buy and looked at the product then bought it as they stood in front of the product in the store. While the employees were helpless on saving the sale. Well, Best Buy realized to survive they had to compete with Amazon and they now price match Amazon and they are doing great. I seems to me and many other pool owners that I know is that Leslie's believes they have the Southern Nevada market wrapped up but as word of mouth spreads and I have a big mouth. They will find themselves like Best Buy. Either compete or close. I spend over $335.00 on Chemicals and Salt but not from Leslies. The only purchase I made at Leslies was a $10.99 pumice stone and unfortunately muriatic acid at $32.99 a 4 gallon pack (Lowes is $10.99 for a 2 pack) They say their acid is better & stronger. Maybe, but not that much better . I saved over $80.00 buying with Amazon and Lowes. Not to mention almost 2 for 1 VS Leslies. I will be back to Leslies to get my water tested but not to buy anything unless they stop price gouging or they price match Amazon. Like I said, I rather buy locally but not when the retailer is gouging the public. I now shop Best Buy locally because they price match. I am a Realtor in Las Vegas with a lot new people moving to the state and they ask me all the time what pool supply store do I use. I religiously told them Leslies. I will no longer do that and I will tell them why. To add injury to insult. I am part of the rewards program and I had a $10.00 award that literality expired the day before I went in and they would not honor it and after shopping there for over 5 years. I hope this makes it to the powers to be. Because at the store level. They really don't give a shit. read more

Leslie's on Fort Apache and Sahara is fantastic! Larry and Frankie are so knowledgeable and so extremely helpful in meeting all my needs. I bring my pool water to get tested and they're very patient and making sure that I understand. They are both very professional and I appreciate everything that they do. Great place of business thank you read more

Went in not knowing a single thing about pool maintenance and left with basic knowledge and amazing results! I highly recommend this place. They know what they're doing. The pics i have is the before i went to this location and the after i did what they said. read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Las Vegas, Nevada

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I want to update my review. After I left the review, I was contacted by the district office. The district manager apologized and made right everything. I still shop at this store. Sebastian, Mia and all of the employees so far do an outstanding job. read more

Excellent customer by Ken! I came into Leslie's to get replacement wheels for a creepy crawler. This was a birthday gift request. I had no idea where to start. I showed Ken the picture and he was able to find the exact wheels I needed. He saved my day. Very nice, patient and knowledgeable. Thank you Ken for all your help! read more

Broken equipment? Go see Mia. Hayward pool cleaner was intermittently working. I took it apart to look at it a few times - just cover off to see if any gears were broken and didn't see anything wrong. Took it in to Leslie's and Mia had it completely disassembled, cleaned - golden retriever hair wound around axel, and restored to full functionality within 10 minutes or so. I'm impressed. So I'll recommend again... if you have broken equipment, go see Mia! read more

Very friendly and helpful and recommend to everyone who has pool needs great sales and prices also if your looking for a pool guy and they will give you good recommendations read more

Larry is the absolute best. He helped me learn how to take care of my pool myself. Not spending $125 a month on someone who comes by 10 minutes a week has been great. Every time I go in he's very helpful (all the staff are actually) and makes sure I get what I need. read more

After an inaccurate water test that led to an unnecessary $500 expenditure for a new chlorine generator control unit, I asked district management for help. It took a week for them to get back to me, but they refunded my money. Whew! read more

Rude service girl at counter tried to hide from checking me out at counter ..no smile no greeting horrible service last time i come to this leslies...employee has no customer skills read more

I had taken in my Rebel pool vacuum for warranty issue. Larry look at it and was unable to locate any problems. So I took it home and did everything he suggested. It still didn't work. I took it back and he still couldn't find anything wrong. They called the factory but they never received a call back. So they call me and said that there was nothing else that could be done. I was extremely frustrated as this cleaner wasn't even 2 years old and wouldn't even cover half the pool. I knew there was on issue but couldn't find out the reason. I spoke at at length with Frankie then explaining that everything was fine with the up until a month ago. He said he would look into further to see what else could be done. He called me the next day saying he researched some forums and found a potential issue. He checked it and sure enough there was a part that needed to be replaced so he did and told me it was ready. I picked it up and thanked him for going above in my opinion. I put the cleaner back into the pool and it work so well it climbed all the way out of the water!!! Frankie is someone who really cares about his customers. I've been to other Leslie's but the service here is the best!! GREAT JOB FRANKIE!! read more

Fantastic service at Leslie's yesterday. Ken (store general manager) assisted me with design and identifying parts needed to complete a project I am working on. Costs are admittedly slightly higher than other providers; however, the level of service and the value of advice greatly outweighs the variance. Thank you read more

Great service and great recommendations. They are the only real alternative to the corporate Leslie's stores. Once you go here here, you'll never step in a Leslie's again. read more

Thank you for not coming out to my house to install a Hayward C4030 pool filter. I was able to save a ton of $$$ doing it myself!!! Just because I didn't buy it from you at an outrageous price, I guess that's my fault. Not a good look Leslie's. Not a good look!! read more

I am not particularly fond of Leslie's Pool company. I actually only went to this location; 9120 West Sahara; because I am used to going to NPS and I wasn't aware that Leslie's had taken the NPS store over. Well I am still completely disappointed in Leslie's. I went in yesterday knowing exactly what I needed. After trying, and I do mean trying, to explain to Mike, the Leslie representative, what I needed, he insisted I purchase two other items that would be much more efficient and less time consuming. This was not the fact. In fact the parts didn't work and when I returned today; April 20, 2016; and showed the Leslie's employee, who was also there and whom I had initially spoke with, I was told there isn't anything they could do when I pointed out that this was their suggested application and it was their insistence I but these parts I was told "nothing I can do", no apology, no let me try to help, I was dismissed completely. The cashier and the representative I spoke also, at first, denied the employee who "worked" with me didn't work there. I have located an NPS store farther from my home, but I shall do my best to avoid Leslie's from now on. Terrible, terrible, terrible customer service. read more

Great prices, and friendly people. I brought my pool vac in for servicing, and Cody was the greatest of help to me. He not only fully serviced the vacuum, but he explained to me what he was doing every step of the way. He was very friendly and knowledgeable and he made me feel like i made the right choice in going to NPS. I will definitely be doing all of my pool related purchasing there from now on. Thanks! read more

I had a problem getting my pump to prime, after returning from out of town, following severe winds here in Las Vegas. I explained my situation to the store manager, Ken Carpenter. He suggested a solution and talked me through what steps to take to remedy the problem. He was extremely helpful and very patient with me, as I am not especially mechanically inclined. When the initial trials didn't work, I called him back and he suggested another solution that finally worked. I was very thankful for his approach, appreciated him talking me through this, and saving me from having to pay a tech to come out and fix it. You will have my pool business from now on. Rob Stordeur read more

Perhaps the most incompetent manager I have ran into in Las Vegas and that's saying a lot. I went in on a Monday and bought a spa, it was to be delivered at 5:00 pm on Tuesday. I took off work early to prep the area. At 5:30 no one had shown up, so I called. I was told that he'd let everyone go home, it would not be delivered today, they would deliver it tomorrow. I think not. I went in the next day to cancel the order and get a refund, that was when I learn the incompetent person I bought the spa from, was the manager. The clerk had to call him over to approve the refund. If you're there to buy a container of chlorine tabs, that is probably within their capability. Anything that requires coordination, think walking and chewing gum at the same time, appears to be beyond them. I bought a spa elsewhere and avoid this place like the plague, since I don't support incompetence. read more

Came here after leaving Leslie's very disappointed and I was thoroughly impressed. Carl helped me out and answered all my questions when they had no idea what I was talking about at Leslie's! I will absolutely be back, they were fully staffed (no waiting), smart and professional. read more

We went into the Pro store #1102 and Ken helped us. We had a broken pool cleaner and he fixed so quick and was very helpful. We are taking our spare pool cleaner back to get fixed as well. I would for sure go to this store. Thanks Ken and staff! read more

Surprised no one has reviewed them before. NPS is known as having the most knowledgeable pool techs and the best prices. They don't try to sell you stuff you don't need. Yesterday I was picking up a solar blanket and the tech asked if I had a rebate coupon. I told him I had used one a few years ago so I wasn't eligible, but he told me since three years had elapsed, I was eligible again, and could save $50 with one, I went home and applied online and downloaded the form after my eligibility was confirmed. I went back to the store, they completed the form, and instead of $171 the out-the-door price was $121. It's great how they are always making sure the customer gets all available discounts. Years ago I had to replace all my pool maintenance/cleaning equipment when my ex-wife trashed my house and stole everything in it (including all the appliances). As I was going through the store collecting all the items I needed, they were curious why I needed so much stuff. I explained how everything had been stolen, and they went out of their way to get me additional discounts. Highly recommend this store. read more

Anything yet this is probably the best place I've ever shopped for pool equipment Sebastian and Ken without a doubt the nicest and most courteous people in it in business that I've ever met definitely recommend going there read more

i wasnt satisfied with my pool guy and came to leslies to learn how to do it myself! Cebastian got me started was super helpful i cant wait to come back! read more

I have been to this location several times. The manager, Ken is incredibly helpful and knowledgeable in pool care. He has helped me through many issues. I will definitely be back to this location in the future read more

Stop by and ask for Cody and tell him JoJo sent you. Great customer service was provided to my by Cody. He was able to locate the parts I needed to repair my Polaris ATV 340 pool vacuum and I was in and out within 5 minutes of arriving. My pool vacuum is up and running and if I ever need additional parts in the future, Cody is my "go-to-guy". read more

Outstanding store and staff. I needed a hard to find pool part. Called the other well known pool supply chain, they wanted to gouge me 300.00+ dollars and had to special order it. I found it online for about 200.00. Walked into NPS on West Sahara just to check, they had what I needed in the store and price matched the internet price. Never go to that other store again. NPS ROCKS!!! read more

Greatest pool supply place! Jacob has the best customer service. Super knowledgeable and even helped me load my product into my car. Thanks for helping me keep my pool sparkling. read more

Great customer service and Anthony help me with my pool cleaner. I have been using nps for many years and I'm glad.