Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

The Pool Boss recently installed our pool, and it was the best experience I have ever had with any…read morecontractor, period. From day one they were organized and thoroughly planned out, and they executed flawlessly. They overcommunicate in the best way: you have access to everyone's cell phones, they respond promptly, and if you have an issue, they are there instantly. The quality of the work is beyond top tier, and it's clear the entire company is 100% focused on client satisfaction. The only two issues we ran into were self-inflicted on our end. In both cases, Pool Boss was there the next day and fixed them. When I asked for the bill, the answer was, "There is no bill, we just want you to be happy." That tells you everything about how they operate. The team is outstanding: Matt, Dan, Lisa, Joanna, Tyler, Jadyn, William, and the owner, Chris. They define world-class service. If there were a rating above five stars, they would earn it. I wouldn't just say they're highly recommended; I'd say you would be making a huge mistake going with anyone else. The absolute best in every facet of the business: prep, design, price, communication, timelines, and quality. No one better.

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

High end! Beautiful work if you want a luxury pool and setting. Has been highly recommended and…read moreexperienced crew.

After being highly recommended by a neighbor for the work Glen does, he eventually stopped by to…read morediscuss my Salt Water Spa project. Glenn discussed at that time the project was worthwhile and would provide an estimate and sketch shortly. 4 Weeks later, after several calls into swim fish looking for a status, I finally got glenn on the phone and without any explanation decides projects not good for him. WTF.??? He basically said he wouldn't make enough money on it. Here's a guy that's been doing this for many decades. Comes out reviews my job gives me a ballpark number and tells me what the next steps are. Caveat emptor. Seems like a shady character. Needless to say, there's other folks out there.

I've had the pleasure of working with Finizio and Sons on several projects at our home, all…read morereasonably priced. The entire staff, led by Joe Finizio, were professional and courteous. Projects included the completion of a paver patio and walkway, 2 retaining walls and updating landscaping in the front of our home. We've received so many compliments on their work! Highly recommend them!

They were great. The best contractor i have ever dealt with. They were on time, did exactly what…read morethey said they would do, and did it in a timely manner. I would recommend them to anyone interested in stone-work for their back yard. Absolutely the best by far.

Just - ah. Nothing great and had nothing that I needed for my spa, so just ah. Why advertise what…read moreyou do t have? Nice people, but again - just did not have what I needed after I was told they did have it.

So just a disclaimer, this review may not represent the store but I thought I should put it up…read more Everyone in the store is always helpful and knowledgable but I did have one bad experiance. I was told after they sampled my pool water that the hardness was low and I needed to buy 70 dollars worth of calcium. I did and when I got home my hardness strips read normal. Prior to adding the new chemical I brought a second sample in which was also read by them as low hardness. I was skeptical so I brought the sample to a company across the road. Their equipment was all computer based rather than interpreted by the technician. They came up with normal hardness confirming my pool strips. I am not making any accusations that they were doing this intentionally but I did almost waste 70 dollars and add too much calcium to my pool. I think I prefer when a machine reads the chemistry rather than a technician so there is less room for error. they took the calcium back as a return with out difficulty but it was a real pain in the rear for me and a waste of my time

Ramapo Valley Pools has been building pools for over 45 years. So when my unexpected…read moreextraordinarly difficult project came their way (by their own standard) what they did was just as extraordinary. Professionalism, courtesy, communication, service is not something you usual get when things are challenging. But that's what Chris and Co delivered. Founders Doug and Pat taught their son(s) not just how to build pools but how to work with people. From dealing with every aspect of the permit process with engineers, surveyors, landscape designers, inspectors on and on. They were on it. The pool of course came out perfect. Anyone can build a pool. Ramapo has been around since 1980 because they build trust.

We have been using Ramapo Valley for many years. Poor plaster, tiles, pumps, filters, opening and…read moreclosing, as well as summer and winter valet. Friendly staff. Have had no issues.

Always a positive experience working with Matthews Pool & Spa. They've been providing weekly pool…read moreservice for years, and recently renovated our patio, fire pit, put in new led lighting, new pool lines, filters, and new liner. Matt was clear and up front throughout the process, always following through on deliverables, and extremely responsive to all of our questions and concerns. Overall a great experience and the end result exceeded our expectations. Highly recommend! Nikole

Matthews Pool & Spa offers tremendous service and value. Matt and his team are dedicated and…read moreconsistent, and my old pool is in great shape. Matt is hands on, and he always offers practical and economical solutions to any issues that arise as the season progresses. I switched to Matthews Pool & Spa five years ago, and I am so glad that I did. With his own name on the line, Matt really cares about the quality of his work and service.

Prisco in Hawthorne has a great operation. The tubs are excellent (I got HotSprings) and the prices…read morefair. They have excellent salespeople who will answer your questions and call you back. I had Jason Murray who has clearly earned his reputation as a top salesman in the nation for this line. The clerical staff communicates well. The delivery was on time and very neat. The delivery men were cordial. Prisco makes sure you understand the requirements to maintain and use their tub. I just got mine so I haven't had to deal w customer service but my friend had salt issues. Prisco and HotSprings stood by the product, making sure he is happy. I wholeheartedly endorse Prisco! FIVE DUCKS!

I purchased a hot tub in September. Literally within days it stopped working. I communicated with…read moresales rep, he was surprised and said to check with the electrician. The electrician came and rechecked all his work and advised there may be something wrong with the hot tub if this happens again. Well it happened 5 more times. Each time i call Prisco they send a service guy but do not acknowledge that at this point THERE IS SOMETHING WRONG WITH THIS HOT TUB!!!! Now they want to accept return but CHARGE 20 percent restocking fee for which will be approximately $2200 !!!!!!! Seriously, waiting a week to just hear back why the warranty is not covering it. It had been 5 months!!!!

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

Things started well when he was asked to help us secure a new hot tub last November. We paid…read moreupfront for the hot tub. Then he asked us to pay the annual contract around Christmas 2025. We were reluctant but did it in light of the holiday season. We were told the hot tub would come multiple times. Sometimes it was valid (e.g., winter weather), others it wasn't. We were upfront about the location challenges, timing, coordination contacts. Long story short, after taking $11K from us, we never heard from him again around June. The hot tub never materialized. This is clearly a lesson in "if it's too good to be true then it's not". At first, we were concerned about him as a person and hoped everything was ok with him. Then after multiple outreaches from us and the person who referred him to us receiving no responses, we concluded that he was likely lying to us the whole time. The person who referred him to us also stopped receiving services as I was told Erik stopped answering him as well. I guess Erik lost multiple customers. To be fair, when we got a hold of him (infrequently between Nov '25 - Jun '26), he's a nice man and quite knowledgeable about hot tubs. However, there's no integrity in business dealing as he just stopped answering phone calls and texts. He asked for chances to make things right, and we provided chances. If he can't do something, just be upfront and honest! We filed a chargeback with our bank in hopes to recover the funds. We will be filing a police report for criminal fraud as it's over $10K and I will share it here so everyone can see all the texts, the invoices paid, and you can judge for yourself whether this is a trustworthy business or not.