Bought a pool table and holiday interfered with delivery but Shane took care of it and I am very…read moresatisfied

I am highly disappointed in the service I received here. I purchased a hot tub with a warranty and…read moreneeded a replacement part. A technician came to my house and I was told that the part was ordered. Six months later, I still didn't have the part. Eventually I had to get my attorney involved because I was completely left in the dark. Once my attorney got in contact with the store, they finally informed me that they no longer carry the brand of my hot tub. In all that time no one at the store let me know what was going on. Instead of offering any assistance I received a very hostile letter from Pamela Hester the Senior Managing Partner. Considering the issue with the part resulted from a lack of communication from the store, I felt that this was very rude and unnecessary. Do not purchase anything from here. They are unhelpful and make no effort to accommodate their customers.

I have been taking my water here to get tested for years. Are the chemicals in the store more…read moreexpensive than Walmart? Yes, but Walmart doesn't test my water for free or know squat about pool chemistry. The ladies are always helpful and informative.

your store hours suck! it does not accommodate the working consumer at all! at least stay open a…read morelittle longer in the evenings and/or longer weekend hours!

We have been using another pool supply place for almost 2 years however, when my daughter…read morerecommended Ga Pool Supply on Hudson Bridge we decided to give them a try. What we found ws friendly helpful and very knowledgeable staff not sure if Buster & Sue are owners but they definitely know their stuff and were extremely helpful to us as new pool owners. 2 years ago when we bought our home with pool already there and looked after we came to find out we need a lot more knowledge about pools than I ever imagined. 2 years with other company didn't really give us helpful knowledge about pools just tested and recommended product. We were spending a lot of money trying to get all the chemicals right. Ga Pool would explain why and what we could do to help our pool be safe and fun. We know have a pool I feel very comfortable getting in and allowing others to do so also. ! Thank you so very much Ga Pool Buster & Sue for all your help and knowledge!

The staff was friendly but the products are overpriced . I wanted to buy a check valve and they…read morequoted me a price of $105 . I see the same check valve online between 38 and $60

Hampton Pools installed my pool almost 10 years ago. They…read morehave always been very prompt and reliable to the few issues we have had. We recently had to replace a control board--we thought--but our service tech was able to get the manufacture on the phone and come up with a much cheaper fix. We continue to call the for all our pools needs.

Well here goes...I have been dealing with Hampton Pools in McDonough and they are the WORST!!!!!…read moreThey have been working on my pool for 3 full weeks and you still can't see the bottom. Buy these chemicals, buy this part, all they are in the business to do is sell, sell ,sell. After almost $1000 in parts and chemicals they charge me another $75 to vacuum a pool that you can't even see the bottom. Warning .....DO NOT USE HAMPTON POOLS!

Very Professional organization! Restored our pool allowing a 100% disabled Veteran with six back…read moreoperations to begin pool therapy at home once again! THANKS EARL! Hooah

10 out of 5 stars! Earl and Jay were a PLEASURE to work with. They were within budget and…read moreexceeded expectations. If you're in the market for a reliable and top notch pool builder, these are your guys!

Hilltop seems to be a responsible company and the owner takes ownership of their projects…read more Communication and due diligence need improvement. We still need to complete landscaping before we can close our permit. At this point, if you are assessing Hilltop, I think it's safe to consider them. Write down the names and contacts that the people you are dealing with. It gets confusing over time. For example our Project Manager sent us some initial kick off emails and answered a few questions but after that we are dealing with different people to resolve our issues. The Project Manager was not part of our issue resolution. Some of the people we dealt with early on in the process e.g. permitting you will ended up dealing with them again, later part of the process. 8/8 Update: Salt Cell installed. Hilltop sent someone in pretty quick (same day) after we reported the issue. They also sent another trainer few days later per our request to show us the salt cell operations and cleaned out our filter (pretty dirty from the additional pavers work that had to be done). Failed Electrical because fence repair was not done (no one told us that this has to be done before scheduling electrical inspection). Hilltop took responsibility and resent inspector few days after we had fence work done. Passed inspection once the fence was done. 7/29 Update: We were told we are ready for Pool School so we scheduled it. Turn out there was no salt cell installed. This was not communicated to us ahead of time until the Pool Technician is at our house. Frustrating nevertheless. 6/28 Update: Hilltop sent Pavers subcontractor back a couple of times to repair our pavers. Work was completed to our satisfaction. The time loss of course is not recoverable but our priority is quality. ----- Before 6/28 - The design team did a good job working with us meeting our impervious restriction. I am appreciative of that. The installation of our in ground pool started on March 11th. Payments have been made in full but project is still not done as of today, July 8th. Pavers were installed beautifully the first time but we were told that they had to be removed for bonding inspection. Pavers redo has been a nightmare. Unleveled pavers, sharp and broken edges, poor quality overall. We expected better from Hilltop. We reported the issues to the company and were told they will redo pavers and get this right. Came home from vacation, expecting a nice rework. Unfortunately, we were once again disappointed because they were not redone at all - even though we were told it was while we were away. Due diligence and communication have been poor. Today, we once again reported the issues to the owner of the company and project supervisor. I will update review and let you know if the company follow through with a redo and takes care of things like the owner said they would the last time. Here are some pictures after the company said the pavers were redone and "looks" great.

Hilltop pools and spas installed our pool and made the process much easier than I could have…read moreimagined! Communication was great, and if I ever had any questions/problems - Robert was there to save the day!

Buyers BEWARE!!! I contracted with terrell in January of 2023 and till this day has not completed,…read moremy pool has never had a final inspection done, never pulled the permits. liner is hanging in spots, soft spots in the bottom of the pool. never even shown how to use any of the equipment. had more excuses than anything.

We hired Terrell to build our pool. A year later, it has still NOT passed inspection. He is very…read morehard to get a hold of, which is unprofessional (especially when payment has been received). When he DOES finally accept a call or a text, he claims that he will get the job done, yet no time or date is ever confirmed. We have been patient for a long time. He does build a nice pool. But the journey was mentally draining and frustrating when he didn't communicate with us. His crew left trash and spare equipment around the yard. He hasn't walked us through how to use the pool equipment/app. We were left to test our own water at startup. He hasn't even seen the final product of the pool we paid for. The only times he physically came were to receive payments. If you still want to do business with Terrell's Pools after reading this review, you will need a lot of patience, and don't be hasty to schedule time away from your job to oversee your future pool because they most likely won't show up/on time. We tried to be understanding of his schedule, but perhaps his priorities need to be evaluated. Time management, communication, and following through are vital to a professional and respectable business. An update on this review will take place when the inspection is complete.

Everything was great. He cleaned my pool and brought my water back from Green to Blue. I would…read morerecommend him highly.

Worst Pool Contractor ever. Completely abandoned project. Terrible communication and left home…read moreowners to deal with the situation. Legal action had to be taken. Avoid at all cost, have been reported to the better business bureau and city of Atlanta

We just finished our pool installation. It took about 6…read moremonths. We lost at least 2 months for permitting, weather and vacation. Premier handled everything but landscaping and fencing. They have an electrical contractor for power and lighting. They all work together very well. Preston came out for the walkthrough and provided the proposal, drawings and a video illustration of the entire design. Premier was the only company that did what they said they would do and on time. Their price was the most economical and all the front end work went very quickly. Leroy handled the onsite coordination and wa the main contact. He help work through any issues. All the staff was very nice. The only think I would maybe had the mechanical system in a different location as the back of my yard drops off and I wish I had given that more thought. Very happy with the results.

Premier Pools and Spas built our dream pool and hot tub. They were highly recommend by several…read moreneighbors here in Heron Bay and they did not disappoint. The journey started with Preston who came out and we discussed our requirements for the pool. Within a few days we had a proposal, detailed quite, and YouTube 3D model of the final pool. We shopped around to verify pricing and after that we agreed and start the project. Preston even helped with the financing. That is where Codi their project manager jumped in and directed traffic for all the contractors to perform their tasks. Codi briefed our family about the process and he executed the plan delivering our dream. Premier Pool and Spa and thwir team of Preston and Codi get 5 stars and are highly recommended.

The Tallman family and their Ops guys Zane and Wayne, took good care of us with both the…read moredesign/install of our pool, spa and water feature, but also with occasional maintenance needs that have come up over the last few years. Customer service is at the heart of Eddie's business and we're glad we went with them as fiberglass requires a lot less care and has an amazing warranty compared to our prior experience with gunite pools, while costing less than a gunite pool when all is said and done. We will be using them on our next home for sure.

We purchased our firt tallman pool in 2008. We moved a few years back and over 15 years after…read moreinstalled it was still in perfect condition. We have since purchased a second one, and it is just as great as our first one in quality, but the designs are so much better now. They require so much less maintenance than Gunite pools.