Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

Not bad. Their prices are very reasonable. I just hated the fact that some orders require that you…read moredrive all the way further out in Long Island to pick up at their warehouse.

Great location alway friendly and knowledgeable. We come come everyday to stock up on pool…read morenecessities.

If there was a minus zero, I'd select that. This is the worst business, they make appointments to…read moreservice your hot tub and never show up! This happened repeatedly, they never call you back also. Please find a different place to do business with, these guys are unreliable

I have always had a positive experience with Best Hot Tubs. We bought our Bullfrog A8L two and a…read morehalf years ago. Excellent experience from beginning to end. Actually going there today to pick up supplies. Recommend my dermatologist to them and he also purchased one from them also. I would go here and stay away from Hot Tub Factory in Suffolk as they were very shady when we were looking to purchase.

I bought my tub back in July of 2023…read more The sale and everything related went fine. The only thing that bothers me 27 months post sale is the customer service. In over two years and they never reached out once just to check in. A period phone call asking if everything is ok, any problems or issues would be great. Seems like once the sale was complete, they really didn't care. Kind of sad because keeping up customer relations is very important to me.

Sonny is the best!!!! We switched from a bromine spa to salt water and it's a game changer...we…read morewill be purchasing a swim spa in the next few years!!'n

I don't know how anyone lives without a hot tub. After almost thirty years and countless hours in…read morebackyard spas, I consider myself a hot tub maven. So when the second one finally died, replacing it ASAP turned out to be more frustrating than expected. Checking out every open retailer on a Sunday afternoon turned up one spa that met my lounge, controls, access panel placements, size, delivery, and budget requirements. If not for a serious reservation (about spray foam insulation) I would have ordered it that day. Fortunately, I waited to check out two showrooms that were closed on Sundays. The first was a waste of time. The second, Hot Shots, had five potential models which made it challenging to pick one. Dino not only knows his hot tubs, his suggestions saved me the trouble and expense of upgrading the electric panel. Best of all, no games and no haggling, just honest prices. Unlike competitors, he's the opposite of 'hard sell.' (When told I'd decided on a hot tub he suggested I think about it overnight.) A month later I'm loving the new tub. The build quality is impressive, the jets amazing, and the first electric bill confirms it's even more efficient than the two previous spas (which also featured superior insulated panels instead of blow on insulation). Highly recommended!!

Dino and his crew are awesome. Purchased a Dynasty Spa and he was so helpful and explained…read moreeverything about the spa and what needed to get done. Also hats off to Peter and Nelson. Both of them are honest and professional and you will NEVER find a hot tub mechanic like them. Forget the other companies that service and sell. Go to Hot Shot.

My contractor first brought me to Backyard Masters when I explained that I was looking for a small…read morepool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we ultimately chose the best item for me. A brand new 14ft Swim Spa. Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget. Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters was with me the entire way to troubleshoot my issues and get my spa completely up and running. Now that I have been with my spa for about a month, I feel even better about my decision to buy through Backyard Masters. I know that they will be there to support me with any concerns, and they have proven themselves to be wonderful, honest, trustworthy people. Thank you to Maria and the team for a wonderful spa experience, beginning to end!

My husband and I have called and left messages over the last few months requesting them to call us…read moreback, and they never do. Finally we decided to drive up there and walk in, since we needed pricing for outdoor cushion covers. The only reason this review gets two stars instead of one is because the gentleman we spoke to was very nice. We were promised us "Nicole" would call us the very next day, and texted her our information in front of us. It's been over a week, and still no word from this "Nicole". I guess they don't want our money?

Wow. This place is next level with customer service. I came in to the store apprehensively and left…read morewith a hot tub and my experience that exceeded my expectations completely. Jeff was my salesman. He was extremely patient and very educated on the variety of options available to me and was cognizant of my financial concerns as well as my timeline needs. He was not pushy or overly forceful. He answered all of my questions and I had such faith in him and in the company I bought a hot tub that I cannot wait to receive!! This place is top notch. I wholeheartedly endorse the hot tub Factory. Warmly and contently Pamela J Keefer ,

Very happy with salespeople, explaining chemical requirements and maitenance. Bought on a sale and…read moregot the biggest Jacuzzi..love it love it

Won't use them again for the poor services they provided. They always wants you to order or…read morereplace something unnecessary. A simple task also takes longer and cost more than expected.

From the owner: Here at one love pools and Spa we specialize in pool openings, full service, maintenance and…read moreclosing. reliability is a key factor in our operations.When you call we show up.

We started to look for a company to build a pool in March 2020, right at the beginningof the…read morePandemic. After doing research and getting quotes from 6 or 7 companies, we decided to use Specht-Tachular. From the designer Kelly, to the actual layout, Dieter (the owner), to the construction, Mike, they did a great job. With all if the delays caused by Covid, we actually swam by the end of August. The pool was completed in total by November with the patio!

From the owner: Long Island's Premier Inground Pool Builderread more

Mike and his team are great. even went above and beyond when i had last minute calls for…read moremaintenance. they also come right before opening season just to come by and "check on the pool". already have him scheduled for this year!

Needing a Power Vac for my POOL ASAP!…read more Finding the right people that will pick up the phone & charge a responsible price is hard to come by! I got extremely lucky and found Mike's Pool Care. Mike & Robert were on point. Once a appointment was made, they arrived on time & the service was dead on. They power vac & scrubbed my pool till it was perfect. They even added chemicals as part of the service "wow". I must say I was very pleased with the outcome. The price never changed, I will definitely use there service again!