The service department went out of their way to have a key made for my old Subaru. And a nice…read moreshowroom with good coffee.

Update 02/21 BEWARE OF THIS DEALER! My family has been loyal…read moreto this place for decades, purchasing multiple Subaru cars. We currently have FIVE Subaru vehicles, but after today's experience, I am absolutely outraged and disgusted by the unprofessionalism displayed here! After barely ONE MONTH of driving our brand-new 2025 Subaru Ascent (purchased with all types of warranties: New Car Warranty, Powertrain Warranty, even Extended Warranty), I am beyond furious. I bought the car on January 10, and by January 28, the mirror cap flew off while driving! Luckily, only the cap fell off, and everything else still worked. I brushed it off as bad luck and contacted your service department. They assured me they'd order a replacement at no cost and call me once it arrived. But then, yesterday, February 20, another part fell off--a door trim this time. Seriously?! TWO PARTS falling off a BRAND NEW CAR in less than a month?! This is NOT a used car; it's supposed to be top quality! My old 2010 Subaru Legacy, also bought from this dealership, is still running strong with ZERO issues like this. And here I am, dealing with parts flying off a brand new vehicle that hasn't even hit 1000 miles yet! I work remotely, and this car is barely driven--just for school drop-offs and groceries. This is unacceptable! Today, I called the service department again. They told me to bring the car in, and they'd either reattach the trim or replace it. I also asked about the mirror cap, only to be told there was NO RECORD of any order being placed. Are you kidding me?! After weeks of waiting, nothing was even ordered! They promised to reorder it. Despite my growing frustration, I tried to be understanding. Mistakes happen, right? But then they called back, asking me to bring the car in today. My husband made the drive, only to be met with a mechanic who claimed to know NOTHING about our issue. After wasting TWO HOURS of driving back and forth, we got NOWHERE. We don't live anywhere near your location, and this was a huge inconvenience. I called again and spoke to someone named Brad, and guess what? He knew NOTHING about any of these either! After explaining the entire issue FOR THE THIRD TIME, he said I'd have to bring the car back again and pay at least $160 just for them to look at it. Then, they will make a decision. Are you serious?! This is the worst customer service experience I have ever had. I trusted this dealership because of years of loyalty, but this is how you treat returning customers. Selling defective cars and then dodging responsibility is absolutely disgraceful. I will NEVER recommend this place to anyone again.

I really enjoyed my first visit to Country Nissan. Great service and parts team. Answered all my…read morequestions and checked all my boxes on first oil change and tire rotation. Highly recommend them! Not sure why there are poor reviews as I thought the service and parts team was sharp, courteous and accommodating to me and I have high expectations as a car enthusiast. I've experienced some poor Nissan dealerships and this certainly was a great experience

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

Burke Chevrolet has the worst service department of any dealership in Western MA...run as fast as…read moreyou can since if you have a problem with your car and then need to know a ballpark of cost for this repair will not get one because they are just too busy to give you this information - cannot even call you back when a little slower as well...now I understand why I never brought my car to this dealership for any service ever!

I have to agree. What a horrible experience with this place. I feel like shit being screwed when…read morei'm already down and out with very little funds. WTF. They buy cars at for a couple hundred than sell them with little to no work. Stay away !

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

I swore this place off two years ago…read more.. That time I had a fine experience with the service team but somehow ended up on a list with the sales department both trying to buy my car (it's not for sale) and sell me something (I'm not in the market). Trying to explain nicely that I found this practice offensive, got me no where... so I just decided I wasn't going back. Then I had a problem with my car, one in which, in my experience, is best left to the dealership... just in case. I told them over the phone what the problem was. They asked if I wanted to do a diagnostic, I reiterated exactly what part it was - she said, okay. Flash forward to the day I take the car in. She asked me if I wanted to continue with the diagnostic or order and prepay for the part - which would be their next Tuesday. Confused, I said, "this is the sole reason I'm here?!" She then told me we had this discussion and I agreed to the diagnostic. I explained that I hadn't and reiterated that I had told her it was this exact part. She told me that's not what happened and she had taken notes. When someone is that wiling to lie and it roles off the tongue so easily... you just got to get out of there... I replied, "I'm out" and I bailed. I used to be able to say the service department was honest and reliable (if very expensive) but stay away from sales. Now, I can't say that either. So instead I say, stay away from Lia Toyota.

Just bought a car at Reliance Auto. Amir was very helpful, explained exactly why the car was a…read morereconstructed title, and helped register the car for me. The car runs smoothly and is my favorite car I ever owned (2015 Prius) Very fairly priced, too!

The owner was very nice and upfront about the solution for my car - did not overcharge me or go on…read moreabout other issues that my car is having. Absolutely would go back!

No longer using this shop after 7 years of being a consistent customer…read more They are short staffed and doing inaccurate repairs. I took my vehicle to another shop after a family member had an unsuccessful repair done at AE which they claimed fixed the issue. The repair AE recommended for my vehicle was not only unnecessary but far from what the vehicle needed.

I had two wheel bearings replaced at this shop back in August. One of them failed within 30 days…read more(I went to the dealership to have that one repaced) and now, 6 months later, the second one has gone bad. Needless to say, I will not be coming back to this shop, even for an oil change.