Brian Kane was a pleasure to work with. Lisa in finance also fabulous…read more Would not hesitate to recommended this dealership. Find Brian.

Harry Lalchandani was the salesperson that helped me decide what car was best for me and we were…read moreable to negotiate a mutually agreeable price. He let me drive the Crosstrek Hybrid and was very patient and helped me to understand the technology which was new to me. He made me feel welcome to come back at anytime if I had more questions . Kyle Ricci was available when Harry wasn't working the day I actually picked up my car. Kyle and Harry were a good team and covered for each other and communicated about our needs. I wanted to have my son's name on the title. Lisa Rivas , the Business Manager explained everything to us and was helpful explaining the advantages of getting an extended warranty. I would highly recommend the Balise Subaru in Hadley to anyone looking at a car.

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

I really enjoyed my first visit to Country Nissan. Great service and parts team. Answered all my…read morequestions and checked all my boxes on first oil change and tire rotation. Highly recommend them! Not sure why there are poor reviews as I thought the service and parts team was sharp, courteous and accommodating to me and I have high expectations as a car enthusiast. I've experienced some poor Nissan dealerships and this certainly was a great experience

Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

I have to agree. What a horrible experience with this place. I feel like shit being screwed when…read morei'm already down and out with very little funds. WTF. They buy cars at for a couple hundred than sell them with little to no work. Stay away !

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

This was the first time I had a different service advisor for my 2024 Tundra. My usual advisor is…read morefantastic. She is detail minded and makes sure your vehicle is treated like it's her own. I couldn't schedule with her because of my personal schedule for this 35K service. I had another advisor, Scott. He was friendly, however, not detail oriented. To start, I arrived for an 8:30AM appt. I waited over 2.5 hours for a simple oil change and tire rotation. It was not due for an oil change, but Scott recommended it (Toyota should really and not have us wait every 10K). I thought it would be a good idea since I do tow frequently. I asked how much it was and he said $89. When I got to the waiting room I found a coupon online. I walked back to him and asked it he could apply it. He looked like he had never seen it before, but said yes. They should know about online discounts and tell customers to help offset costs. It was like he was trying to get the most amount of money out of his customers. I told him I had a service maintenance agreement, which only covers schedule interval work, not an extra oil change, which is fine. Well, the paperwork was done incorrectly and he did not deduct the coupon, and I was charged for the tire rotation. He did correct this after I brought it to his attention. The waiting room was packed. Everyone was complaining about how long the wait was for their vehicle. One guy had waited 4 hours total for a tire that was losing 1psi. It took 4 hours to diagnose that? Another couple waited 2 hours for an inspection for their BRAND NEW 4 runner. After 2 hours of me waiting, I went to my advisor to ask about the status. He said "It's almost done" after rummaging through a pile of completed service papers and keys on his desk. Ones that belonged to people waiting hours and could've been rolled out. About another 30 min he said "Almost done" as he zipped by the waiting area. Finally, about another 15 minutes my vehicle was ready. I asked how the brakes checked out. He quickly said they were "in the green." I trusted that. He also said that they filled my tires to the psi setting I requested (45 because I was going to towing my travel trailer shortly after and needed this setting). When I got in the truck, they were only set to 37psi. When I got home, I read over the multipoint inspection report and it showed that my brakes were in the YELLOW. He did not read the paperwork at all. There was no measurement listed for brakes or tires - clearly the fault of the mechanic. I also did not receive an updated window sticker reminding me of the next service appt. I called hoping to speak to the service manager, but he was busy. Another person said he was leaving my name and number on his desk to call me back. 2 business days have passed and no return call. I am towing a 23' trailer and want to know the status of my brakes. This is crucial! I guess I will not know until I bring it in again. They should recheck it for free to give me a measurement. This is not my usual experience here. I will now know to only stick with my usual Service Advisor, Alyssa, who is a rock star. While I may be female, I am very picky about my vehicle in terms of cleanliness, maintenance, etc. My questions to him about my vehicle were slightly brushed aside. Fingers crossed that my brakes hold up for the mountains in VA.

Just bought a car at Reliance Auto. Amir was very helpful, explained exactly why the car was a…read morereconstructed title, and helped register the car for me. The car runs smoothly and is my favorite car I ever owned (2015 Prius) Very fairly priced, too!

The owner was very nice and upfront about the solution for my car - did not overcharge me or go on…read moreabout other issues that my car is having. Absolutely would go back!

I had two wheel bearings replaced at this shop back in August. One of them failed within 30 days…read more(I went to the dealership to have that one repaced) and now, 6 months later, the second one has gone bad. Needless to say, I will not be coming back to this shop, even for an oil change.

No longer using this shop after 7 years of being a consistent customer…read more They are short staffed and doing inaccurate repairs. I took my vehicle to another shop after a family member had an unsuccessful repair done at AE which they claimed fixed the issue. The repair AE recommended for my vehicle was not only unnecessary but far from what the vehicle needed.