This is the first year that my children's school has used Leonard's and I am already disappointed. $8 shipping and handling to order one group picture???There was no option to order a group shot on the original picture day form. So sad. Even LifeTouch never pulled that. read more

After a morning of dealing with Leonard's "customer service" department (I would choose another name - they offer no service, but instead are unengaged,uninformed and impolite) and an afternoon spent waiting for a call back that never came, I've decided to downsize my order to the minimum possible and have another set of photos taken elsewhere. Not because I don't like my daughter's photos - they are surprisingly nice for Senior pictures, and we were planning to order some of each pose. It's because the two men I spoke to in CS - Richard and Scott(?) - were woefully inept at providing answers to some very basic questions concerning the company's website. Because Richard couldn't manage an answer that didn't include the words "probably", "usually", "generally" or "maybe" - all of which cast doubt on the veracity of his reply. Because their 'best practice' was to transfer me to another department...or just plain hang up (Scott). Because the department to which I was transferred was too overwhelmed, I suppose, with other annoyed parents, to answer any one of the several messages I left for a call back. Because the website is laggy and outdated and doesn't - if the two CS reps are to be believed - offer me a large size preview of my daughter's picture with a custom background. (The background on huge picture of the lily white blonde girl changes, but my daughter's remains a thumbnail. Ridiculous. My daughter is neither blonde nor lily white....nor are, I'd imagine, the majority of their customers.) So - nice photos, but abysmal customer service. The CS reps managed to turn what should have been a pleasant experience for me, and could have been a profitable transaction for Leonard's , into the opposite of both. read more

Do not waste your money with this scam of a studio. They conveniently forget to tell you that the "packages" you buy before the pictures are taken don't actually come with any pictures, its just a sitting fee. In order to get any of them, you have to purchase an additional overpriced package. We spent $60 dollars on their "Designer" package thinking we would get the 4 photos stated in their deceptive flyer. They should be ashamed of them selves for holding parents memories hostage while they try and milk as much money as possible. I will be bringing this up at school board meeting, and with any luck these con artists will not be welcomed back to take advantage of people in the future. read more

Went here for my school pictures. It was a very fun experience with the photographer,however the pricing was out of this world as far as prints go.I took pictures at two different scenes as well as my formal yearbook,cap ,and gown pictures. When paying we decided to go with a payment plan but even then we were charged an extra 40$. I expected to pay over 100 dollars but 400$ for copies of four pictures including a yearbook photo is ridiculous especially when i couldn't order all the pictures i had taken/wanted for a reasonable price. I also didn't get to see my cap and gown pictures on the website. I loved the environment but maybe they should look into more cost efficient alternatives. read more

If I could I would give 0 stars! We "saved" 1/2 supposedly on a "2 hour" session that was at the H.S not the actual studio. It took maybe an hour including the changing of outfits. We paid for multiple poses which ended up looking like something I can take at home (I actually have better pictures at home). There is only 1 pose I really like and it would cost $135 for 4 5x7 and 4 something else (1 size smaller but not a wallet size). I would not pay for any extra poses have a friend or you take pictures with better back grounds in natural settings. I am greatly disappointed! What happened to Olen Mills they're senior pictures were way better! read more

If I could give them 0 stars I would. I took my senior pictures with this company and was told that I could pay for the pictures the day that they were taken and have them discounted at that time, so that was what I did. I took the pictures almost 9 months ago at the time I am writing this and I didn't hear back from the company until today after I had called them. The lady on the phone told me that the money I had paid the day the pictures were taken was a sitting fee. (Basically the fee to have them taken.) Now if I want to have a physical copy of the pictures I have to order online from their webesite and pay over $100 for them and to have them shipped to my house. I would not trust anything this company initially says to you. Overall you will be lied to and be forced to over pay for pictures that are the quality of a good phone camera, if even that. Again, do not trust what this company says if you value your time and money. read more

Very disappointed with this company. I pre-ordered/prepaid for a package for my daughter's school photos. I placed the order on 9/14 and received a confirmation. The first clue that this was not going to go well should have been when my daughter was told by her teacher prior to getting her pictures taken that there was no order for her. Fast forward to after picture day and I receive an email on 10/4 that they were not able to locate photos with (my name as the student's name) could I please provide more information according to a form sent with the email. I responded with the requested information. Obviously they wouldn't have had student photos with my name because the student's name (my daughter's name) isn't mine and this was included on the original order. No response/confirmation at all to that email...still no information or photos which I have prepaid for. My daughter comes home from school to tell me that she was called to the office because they were working locating her photos which they knew were hers (because they can see the photo,) but had my name. Again, her name and information was always included in the original order and again with the response to the email to Leonard's. My daughter than brings home a form that says "second chance" to order and has the proof of her photo. The photo has her name on the bottom of the form. Obviously someone, somewhere was able to match her name and photo, but this was a "to view pricing and packages" type form. So now I call to find out what is going on and how I can receive the photos we paid for. It is now 11/9. I speak to customer service. I give her my name and my daughter's name. She accesses the photo quickly, but claims she can't see my order at all. I offer her an RPI number that was included with the email I was sent from Leonard's and she says that won't help she needs the order number so she can process a reprint. She seems indifferent to the entire situation and offers a half-hearted apology for the issue, but doesn't identify at all what the "issue" is. I have to go look up the original order number, which low and behold is exactly the same as the RPI number I offered to give. She pulls it up and magically my order appears. She says she will process an expedited reprint. I ask for a tracking number and for her to confirm my shipping address. At this point, I don't trust the company at all, and hope to just receive the photos I've paid for. I don't feel like my questions were uncalled. I will admit that her tone and indifference made my tone curt. The customer service person at this point is truly annoyed by the questions. She responds that she can put in a request for a tracking number, but "shipping is not her department and she has no control over that." I respond "you realize this is ridiculous and you have a customer service problem right? An apology (meaning sincere or some demonstrated understanding), or ensuring a tracking number would be supplied would be appropriate." The response I received was "would you like me to just cancel your order?" I do not trust that I will actually receive the photos. Customer Service said it will take approximately 2 weeks for me to receive the reprint. Based on the constant stream of mistakes and indifference of customer service, I have no plans to order anything from this company in the future. read more

I absolutely will never order from Leonards anymore! It makes me mad that my school made all of their seniors go to Leonards to have their photos taken or we wouldn't be able to have our pictures in the yearbook at all. Some of the pictures were pretty pictures of me but the thing I didn't know was that I had to pay people to take pictures of me. I payed $50 for pictures of me to be taken that I can't even have? Who does that?! Then after that, you have to pay like $90 for a decent sized photo!!! I absolutely HATE Leonards! Never again! Don't even think about wasting your money read more

Leonard's photography is a great family owned business. They are responsive to concerns, and their Senior department is very helpful. I have spoken with Cindy and Michelle on several occasions, and they are always able to get me the information that i need. read more

I would give them no stars. Leonard's has taken school photos of my kids for 4 years now and the pictures are always terrible. I tried to order online and the package information is not listed and/or will not download. Way too expensive as well. Huge ripoff. read more

WHAT AN EPIC FAIL!!! Leonard's Photography OFFENSIVELY EDITED and RUINED my school's senior profiles.... On senior photo day in August, the photographers were RUDE to seniors, making a happy day seem miserable between their attitudes, disorganization, and delays of appointment times. It turned out that one of their cameras was broken and made half of the seniors look like they had a shade over them. When asked for a correction, Leonard's was LAZY and mass-edited all of the pictures, causing any black hair to appear blue. Even worse, they edited out people's freckles and changed skin tones. If they had just taken the time to be professional and respectful... I WOULD NOT RECOMMEND LEONARD'S TO ANYONE! read more

When I took photos with Leonard's at my high school the experience was horrible. Our school is very small and we have a really small senior class but they rushed everyone on my what should be an exciting, stress-free day. Also I had my sister help me arrange my hair and they completely changed it once I was up there. Also they edited me to the point where even friends and family did not recognize me. Also my hair at the time was half purple, which is what I wanted in the photo, which they made almost black in an effort to make it look like a natural hair color. Then, in the yearbook, they must've put another type of filter on it because then my hair was completely bright blue on the top. The photos are extremely expensive for their quality and for the below average service. I highly do not recommend them. I had to go get photos taken with another company just to have some decent ones. read more

I ordered a small package of my son's school pictures and they're nice pictures. My daughter's school used a different studio and I paid a little more for the same package that looks like I printed at home. Leonard's offers better quality products. read more

I agree with the previous comments, a BIG RIP OFF!!! Also, the pictures are totally disappointed. Nothing more then snopshoots. The lighting is terrible, the kids preparation for the moment is zero. No any art value in their pictures, but prices are TOP. They took several tens of thousands dollars from the Leila G. Davis Elementary Clearwater kids this year, shame. I will address this question together with several tens of other dissatisfied parents directly to the school principal and Pinellas County School Board. read more

After waiting several months for my daughter's high school photos, the photos that showed up were terrible. The "photographer" did not have a clue what they were doing, the lighting was all wrong and she has a terrible shine on her forehead and cheeks! After calling the company, I was informed that retakes were taken before the photos were given to the students and there are no other retakes available! I was told I could return the photos for a refund, but I want a 9th grade school photo and my daughter is very unhappy that this is the photo that will be in the yearbook! I have informed the school that they should never use Leonard's again! read more

Doesn't even deserve one star! The first round of pictures were awful, my son takes amazing pictures and you can tell whoever was taking the pictures did not care whatsoever no did they even give my son a chance to smile and on to the next student, so we signed him up for retakes and the package that I received was not only incorrect but the pictures were atrocious. They retouched him to make him look like he was extremely tan with red hair (my sign is fair skinned with bleach blonde hair) and they didn't even have him take his jacket off. He looked like he was having the worst time of his life. When I called to complain the customer service didn't even want to hear what I had to say they just wanted to give me a refund and be done with it. They didn't care that the package was nowhere close to what I ordered, or that the photographer was rude to my 5 year old son, or that whoever retouched the photos shouldn't even be in this profession. Now my son will not have a photo for his yearbook, or school picture for his first year in elementary school. EXTREMELY UNHAPPY. read more

I was really frustrated with the company when I was told there was no way to get a yearbook after the school sold out. However after I left reviews on their page they got in contact with me and helped me get a yearbook! I am forever thankful and would make sure to talk to a supervisor of you have a rude person in customer service. read more

My daughter's senior pictures were taken by Leonard's, and it doesn't look like we're ordering any. We might order her Honors cap and gown. Their packages are useless. If you want prints for 3 poses, it's going to cost you an arm and a leg. You're better off buying a very nice camera and learning how to take great photos. Heck, you could probably take a course as well, and it wouldn't cost you as much as the prints would. I was willing to purchase the CD but the resolution is horrible and at a high cost. If Leonard's wants business, then I suggest they offer better service and options. Their customer service is atrocious too; they are not helpful at all. I don't know how they have been in business for so long. If you're thinking about getting photos taken, go somewhere else. I know that some schools use Leonard's services for senior class and cap and gown pictures, but don't bother with the poses. Go somewhere else! read more

DO NOT GET YOUR PHOTOS DONE HERE! AND SAVE YOUR MONEY!!! This has been a extremely disappointing experience for me. I used them for my daughter's senior pictures because the school recommended them and we are new to the area and thought this was the quickest, easiest choice. NEVER AGAIN. They do NOT offer an option to just purchase your poses on CD so that you can just print off as you need. It is OUTRAGEOUSLY expensive! I have never had an issue with any other photography business in getting my digitals emailed to me within 24 - 48 hours. I paid over $600 for one of their packages - I was not allowed to get all of my photos digitally plus it takes 5-6 weeks just to get the digitals! We will never use Leonard's Photography again read more

Entire order wrong. no one answered customer service. no invoice in order either, totally terrible experience so far