Sent a damaged lens followed up with terrible customer service. I rented a 400 2.8 model last fall for an Africa trip. My son's wedding was right before I left so I did not have an opportunity to pack and realize the lens I received had a damaged hood. It made for a frustrating 2 weeks in Africa having to tape the hood on to use it. When I returned the lens, I was told I would be charged for the damage, although after going back and forth, Lensfly did offer to split the cost. After not hearing from them for over 3 months, I erroneously assumed they decided to err on the side of customer service and not charge me for damage that was not my fault. Unfortunately, I just received an email requesting my cc info on a lens I returned last November. I take responsibility for not having checked the lens cover attachment prior to leaving and notifying them upon my return but would like to make others aware to check all components thoroughly upon arrival, not just the actual lens. read more