I have to say, I decided to go with civilian providers when it came to eye care this time around. I…read morechose one a good distance from my house that had pretty stellar reviews. I guess I got weary of military grade frames and lenses. Also, I just wanted to have more options on eye care and potentially better technology for my examination. Well, there was one impressive machine that was a true upgrade from the normal dilations that required sunglasses for hours at a time. Even with the extra $35 fee, it was worth trying and I got to see the pics as Dr. Potochick explained what he saw on the screen. No dilation. No funky shield. And thankfully, all was good with my eyes - retina in good shape! 5 Points Eye Associates has been around for a long time, since 1976. Dr. Potochick has been there since 2008 - a well-seasoned veteran in his occupation! Very thoughtful, courteous, and he'll answer all your questions. I was very impressed with the treatment and attention I received there. After the exam, it was time to choose frames. Tabitha took care of me and we worked through about 20 lenses before narrowing them down to 5. Then after working through those 5, it was clear the Ray Ban was the winner! Rev now sports Ray Ban's for his daily eyewear! These glasses are comfortable, look great, and finally, I have progressive lenses! (The military doesn't offer progressives). I'm getting used to my new progressive lenses right now. Been good so far - at least writing this review with them on was pretty easy overall! I chose to write my review on 5 Points when the job was completed before rating and writing my review. I will say that I can recommend them highly. Picking them up today and their taking care of me with solid professionalism and seeing to the completion of being sure the glasses were going to work for me was very impressive. I encourage anyone who's looking for a solid eye care to visit 5 Points Eye Associates! Also, I love the building it's in. Originally, it was built as the Home Telephone Company in 1914 and 5 Points took custody in 1976. A lot of history in this building! It feels like a classic when you walk inside! Recommend: HIGH

I have been visiting Dr. Potochick for many years and really hope I don't ever have to find a new…read moreoptometrist. The team there is amazing from the personnel in the front to the personnel in the back! Dr. Potochick is a perfectionist and will get you taken care of, that I can attest. I highly recommend this place!

I made a significant payment for eye exam, glasses and contacts. The eye exam was fine, but I had…read moreissues with the glasses and contacts. I went to Trillium 3 times as my glass were so uncomfortable and painful I couldn't even wear them. Every time an adjustment was made a different part of the glasses caused pain. In addition these are progressive glasses and when the adjustments were made they didn't fit on my nose correctly which caused issues - I can only see farsighted. When the last adjustment was made I was rather concerned and asked 'what if I can't wear these'-I was told to check Amazon for some kind of eyeglass gear and if needed to call the manufacturer. Although effort was made to fix my glasses I don't see why I should be searching for something to fix my glasses nor call anyone. I purchased the glasses from Trillium, although you may not be legally liable, I would expect much more than this. Well I got arm guards for the arms of the glasses and it didn't work. Now I have scaley, red soars on the sides of my head and they hurt.

First time trying this new place for my annual eye exam check up…read more Made an Appointment online, the associate called ahead of time to get my insurance info and I did the paper work on the patient portal. Everything was very efficient and easy to follow. They only allow a few patients/clients in the place at once. Since there was only one doctor working today, I had to wait a bit in between my exam. Overall, I was satisfied with their professionalism and the office is super duper clean.

This is a nice office with excellent physicians, friendly front desk associates, and knowledgeable…read moretechs. The exam was though and their selection of frames is top notch. I'd also like to note that the office was incredibly clean!

St. John's Eye Associates seriously mishandled my prescription and misled me about my options…read more Instead of providing the contacts I've always received under my insurance, they claimed I could only get a different type--at a much higher cost. When I later inquired about exchanging the unused lenses, they denied the possibility, only for my insurance to confirm that I should have been given my preferred contacts from the start. Rather than informing me of all my options upfront, they withheld crucial information, causing unnecessary frustration and financial strain. They only changed course **after** my insurance contacted them, which makes it clear that they had the facts all along but failed to act in my best interest. Whether due to negligence or greed, this experience was unacceptable. Patients deserve honesty and providers who prioritize their well-being--not ones who make things harder for them.

They were told I was in an emergency situation. Me and my mom had a choice go to my eye…read moreappointment. They did not cancel the appointment and charged a no show fee They will never get. BEcause I already had issues before their eye glasses range from free tacky frames to beautiful high-priced frames that fall apart easy at rages to 200 dollars. Not one pair survived a whole year. I bought frames from Vooglam even more beautiful and better quality but due to an accident I lost a screw didn't have an eyeglass kit so thought I'd ask them to put a screw in no because I didn't buy them there ended up giving the frames to an ex friend who stole them instead of putting the screw in. The office staff was heartless didn't call emergency when I said I was walking into traffic because the screw luckily a concerned person picked me up in the middle of the road calmed me down and took me home.

Dr Bateh and Dr Laurie are such amazing doctors I have never meet doctors that Genuinely care about…read moreeach and everyone of there patients they are very Dedicated to making sure each patient goes home happy. Plus look at this Prescription Gucci glasses they were so affordable I look forward to buying more in the future

I fell and had a cut about a 1/16" below my right eyelid. Since I have been coming here for…read moredecades, I immediately called and they said my normal doctor (Muneer Hannah) was not available but Dr. Carly Hannah could see me. From the staff person who took the call, to Sarah, the nurse, to Dr. Carly Hannah was a wonderful experience!! Everyone was so caring, welcoming, efficient and professional!! Dr. Hannah called me when she got back into the office to see how I was doing. Staff here cares about their patient's health!! Highly recommended!!

This was my first visit to this practice, and it will be my last! I saw Dr. Daniel Hanna, who was…read morevery nice, but my problem is with the optician they assigned me to, who was not at all truthful in selling me a second pair of glasses. He told me what I needed, and how I'd be able to see much better to drive. of course, insurance didn't pay for it, so I was out well over $200. The new glasses order took almost 5 weeks to come in! I've worn glasses for 50 years and it never took more than 2 weeks for a new pair, until now! so now with the second pair the young man sold me on, I can't even see the lines on the road! I was sure it must have been the wrong prescription, but went back today to have them checked, and the optician had them made with just distance vision! absolutely NOT what I wanted! so, today's optician Nico said the only solution was to remake the glasses with entire prescription for progressives. so, now I'm out another $171.00! This is outrageous! This practice is very unscrupulous, and I'll be sure to warn everyone I know not to go here!

Dr. Reiswig did an excellent job reading up on my history and offering a new perspective on my eye…read morehealth. Would highly recommend her!

The Dr was nice; very polite, helpful, and truly cares about what she does. The problem is the…read morefront support staff... my appt was at 3:20- I showed up 20min early, yet DID NOT WALK out the door until almost 6pm!! It seemed a bit disorganized and the staff were flustered over a patient record being misplaced, causing someone to be there an extra hour... Never have I had an exam take this long from start to finish; I spent a lot of time sitting waiting to see the DR. This is all after my appt was rescheduled two days prior - they say they called me and left a message, but I have no missed calls or messages from them. I would make sure that if you come here, make sure you plan a little extra time.

The optometrist was professional, friendly, and patient. Office was clean and the experience was…read moreexcellent. Can recommend.

After going to another doctor in oak leaf I came here for a second opinion…read more The staff was friendly and the doctor really listened She corrected my incorrect prescription and followed up They also have me a few on new glasses as my old ones had taken up all my insurance would cover and were wrong from the last place Will be coming here from now on a highly recommend.

They are always so friendly when I come in. Love the customer services. I was able to get some…read moreamazing Coach prescription sunglasses. Tianna was so helpful. This is my go to place for my eye exams!

I've been coming here since I moved to JAX in 2021. The staff is always so friendly and…read moreaccommodating, I was able to get a walk in appointment and found 2 great pairs of glass with my VSP insurance on their BOGO 50% off deal, Taylor and Donald were amazing in helping me select and fit my new glasses.